We are looking for a dedicated Customer Experience Specialist to join our team in Cleveland, Tennessee. In this Contract-to-Permanent position, you will play a pivotal role in ensuring exceptional service delivery and fostering strong relationships with our customers. This role offers the opportunity to work in a fast-paced environment where your skills will directly contribute to the success and reputation of the company.<br><br>Responsibilities:<br>• Respond promptly to incoming customer calls regarding service, maintenance, and repair inquiries.<br>• Coordinate and schedule service appointments, ensuring timely dispatch of technicians to address customer needs.<br>• Provide empathetic and effective solutions to customer concerns, striving to deliver a positive experience with every interaction.<br>• Create and update customer account information in the company’s CRM system to maintain accurate records.<br>• Organize and track service-related data using spreadsheets and administrative tools for efficient record-keeping.<br>• Conduct follow-up activities to ensure all customer issues are resolved to their satisfaction.<br>• Assist with administrative tasks, including billing and reporting, to support the team’s operations.<br>• Prioritize urgent customer requests and adapt workflows to address immediate needs effectively.<br>• Serve as a brand ambassador by maintaining high standards of service quality and professionalism in all interactions.
<p>Job Title: Human Resources Specialist – Payroll & Benefits</p><p>Employment Type: Full-Time, Direct Hire</p><p>Salary Range: $58,000 – $64,500 annually (based on experience)</p><p><br></p><p>Company Overview:</p><p>Join our team at a well-established manufacturing facility with two locations and approximately 250 employees. We are committed to providing exceptional products and services while fostering a collaborative and supportive employee culture.</p><p><br></p><p>Job Summary:</p><p>We are looking for a detail-oriented and experienced Human Resources Specialist with a focus on payroll and benefits administration. This position plays a critical role in ensuring the smooth operation of payroll processing and benefits management while providing outstanding customer service to all employees across both facilities.</p><p>Key Responsibilities:</p><p>Administer payroll and benefits processes for approximately 250 employees, ensuring accuracy and compliance with all applicable laws and regulations.</p><p>Coordinate with a third-party payroll provider for timely and accurate payroll processing.</p><p>Manage updates to employee records, including new hires, terminations, promotions, and other employment changes within the HR/payroll system.</p><p>Serve as the primary point of contact for employees to address payroll and benefits inquiries, providing high-level customer service and support.</p><p>Troubleshoot and resolve payroll discrepancies and benefits issues in a timely manner, ensuring employee satisfaction.</p><p>Act as the liaison between the company and third-party vendors for 401(k) administration and benefits management.</p><p>Maintain compliance with federal, state, and local payroll regulations as well as company policies.</p><p>Run regular payroll and benefits reports; analyze data to ensure accuracy and facilitate decision-making when needed.</p><p>Collaborate with the HR team to support broader initiatives, such as employee engagement, onboarding, and training.</p><p><br></p><p>Qualifications:</p><p>Experience: Minimum of 2 years of experience in payroll administration or working directly with a third-party payroll provider.</p><p>Technical Skills: Intermediate proficiency in Microsoft Excel (e.g., formulas, pivot tables, data analysis) and Microsoft Outlook.</p><p>Attention to Detail: Strong ability to maintain accurate records and ensure compliance in all payroll and benefits activities.</p><p>Communication Skills: Effective verbal and written communication skills with the ability to interact professionally with employees at all levels.</p><p>Customer Service: Proven track record of delivering exceptional employee support and resolving issues efficiently.</p><p>Education: Bachelor’s degree in human resources, Business Administration, or a related field is preferred but not required.</p><p><br></p><p>Additional Requirements:</p><p>Screening: All applicants must successfully complete a background check and drug screening to be considered for the position.</p><p>Working Conditions: This position requires 100% onsite presence with no exceptions.</p><p><br></p><p>What We Offer:</p><p>Competitive salary based on experience within the range of $58,000–$64,500 annually.</p><p>Comprehensive benefits package, including health insurance, 401(k) options, and paid time off.</p><p>Opportunity to grow and develop within a supportive and team-oriented work environment.</p><p><br></p>
<p>This search is being conducted by Steve Spinello.</p><p><br></p><p><strong>Job Opportunity: Office Administrator/Bookkeeper</strong></p><p>Are you a detail-oriented multitasker with a knack for organization and accounting expertise? Join a growing company as an <strong>Office Administrator/Bookkeeper</strong> and play a critical role in the operations and financial processes of the business.</p><p><strong>About the Role:</strong></p><p>We are currently seeking a highly motivated and reliable professional to join our team. In this hybrid role, you will oversee day-to-day office operations and provide key support in accounting functions. The ideal candidate will bring expertise in accounting principles, be skilled in Microsoft Office applications, and have experience with accounting software. If you thrive on accuracy, organization, and delivering excellent customer service, we want to hear from you!</p><p><strong>What You’ll Be Doing:</strong></p><ul><li>Acting as the first point of contact: reception, directing calls, and handling communication with customers via phone, email, and in person.</li><li>Supporting accounting, finance, and HR functions, such as processing transactions, issuing checks, posting cash, and updating ledgers.</li><li>Ensuring compliance with IRS regulations, DOL guidelines, workers' compensation requirements, and state/regulatory deliverables.</li><li>Assisting in reconciling subledgers to general ledgers and preparing financial reports.</li><li>Managing office logistics, including supplies, equipment, repairs, and insurance documentation updates.</li><li>Maintaining employee, customer, and vendor records.</li><li>Overseeing collections and accurately processing incoming payments.</li><li>Performing additional support and administrative tasks as required.</li></ul><p><br></p><p><strong>Compensation and Benefits:</strong></p><ul><li>Competitive biweekly pay starting between <strong>$50,000-$65,000 (commensurate with experience and skills).</strong></li><li><strong>Paid time off:</strong> 2-3 weeks, plus 8 paid holidays.</li><li><strong>Retirement plan:</strong> 401(k) with company match after one year.</li><li><strong>Comprehensive benefits:</strong> 100% Employer-paid medical, dental, disability, and life insurance for the employee.</li></ul><p><br></p>
<p>We are looking for a skilled and detail-oriented Bookkeeper to join our client's team in Chattanooga, Tennessee. In this role, you will be responsible for managing financial records, overseeing accounts payable and receivable, and ensuring accurate compliance with accounting standards. </p><p><br></p><p>Responsibilities:</p><p>• Process and record vendor invoices, ensuring accuracy and timely payments.</p><p>• Manage weekly check runs and maintain effective communication with vendors and subcontractors to address payment inquiries.</p><p>• Assist in the accurate processing of accounts payable and receivable transactions.</p><p>• Support biweekly payroll processing and oversee retirement contribution entries in the designated online portal.</p><p>• Perform monthly reconciliations for bank, credit card, and loan accounts to ensure accurate financial records.</p><p>• Contribute to job costing analysis, profitability reporting, and the preparation of financial spreadsheets.</p><p>• Assist in the preparation of annual tax documentation, including subcontractor 1099 forms.</p><p>• Maintain strict confidentiality of all financial data and ensure compliance with relevant regulations.</p><p>• Collaborate with external accounting professionals to support audits and other financial reviews.</p><p><br></p><p>The Bookkeeper role offers excellent work/life balance in a small, family owned environment, with flexibility and a benefits package. This is a great opportunity to join a growing organization and have impact while increasing your accounting exposure. This role is on site.</p>
We are looking for a detail-oriented Office Clerk to join our team on a contract basis in Chattanooga, Tennessee. This role involves working in a highly confidential and regulated environment, where accuracy and discretion are essential. The position offers an opportunity to contribute to the smooth operation of an organized office setting while adhering to strict confidentiality standards.<br><br>Responsibilities:<br>• Organize, scan, and route incoming mail to the appropriate recipients or departments.<br>• Maintain the general tidiness of the office, including organizing client files, managing the file room, and ensuring the lobby and kitchen are presentable.<br>• Accurately file documents both electronically and physically, following established systems and protocols.<br>• Prepare the office for client visits by handling tasks such as trash removal and coffee setup.<br>• Collaborate with colleagues to ensure that all paperwork and files are correctly sorted and placed in designated folders.<br>• Handle incoming calls using a multi-line phone system and direct them appropriately.<br>• Assist with distributing incoming mail and ensuring timely delivery.<br>• Sign and adhere to multiple non-disclosure agreements to maintain confidentiality when working with sensitive documents.<br>• Support the team in managing documents related to law enforcement, conservatorship, and juvenile records.<br>• Ensure compliance with confidentiality requirements and protective orders tied to specific cases.
<p>We are looking for a skilled Medical Billing/Claims/Collections specialist to join our team on a contract basis. This role is based in Chattanooga, Tennessee, and requires expertise in Medicare billing and claims management. The position focuses on resolving returned claims due to clerical errors while ensuring accuracy and efficiency in all billing processes. This is an in-office position, with a Monday-Friday schedule.</p><p><br></p><p>Responsibilities:</p><p>• Review and correct Medicare claims that have been returned due to clerical errors.</p><p>• Refile claims with updated and accurate information to ensure successful submission.</p><p>• Monitor billing processes to identify trends in denials and implement corrective measures.</p><p>• Conduct appeals for denied claims, providing necessary documentation and follow-up.</p><p>• Collaborate with team members to maintain consistency and accuracy in billing practices.</p><p>• Utilize hospital billing systems to process claims efficiently and accurately.</p><p>• Communicate with insurance providers to clarify billing issues and secure payment.</p><p>• Maintain detailed records of claims, appeals, and collections for auditing purposes.</p><p>• Ensure compliance with Medicare regulations and guidelines in all billing activities.</p><p><br></p><p>Please complete an application and call (423) 237-7921 for IMMEDIATE consideration! </p>
