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1 result for Administrative Assistant in Charlottesville, VA
- Charlottesville, VA
- remote
- Temporary / Contract
- 16.15 - 18.7 USD / Hourly
- We are looking for a detail-oriented Administrative Assistant to support customer-facing operations for a Contract position based in Charlottesville, Virginia. In this role, you will help drive a smooth onboarding experience by coordinating customer communications, tracking support activity, and organizing key implementation tasks. The ideal candidate brings strong administrative ability, confidence working directly with customers, and a proactive approach to managing multiple priorities in a fast-paced environment.<br><br>Responsibilities:<br>• Provide day-to-day administrative support to customer success team members, helping coordinate activities and maintain organized follow-through on account needs.<br>• Connect with customers by phone and email to encourage onboarding progress and ensure implementation milestones stay on track.<br>• Enter, submit, and follow up on technical support cases for customers, keeping records current and monitoring issue resolution.<br>• Gather and process system integration requests, track fulfillment status, and communicate updates to the appropriate stakeholders.<br>• Distribute onboarding surveys and help capture customer feedback to support a positive implementation experience.<br>• Generate and review product usage reports to help the team monitor engagement and identify areas that may need attention.<br>• Research instructional and product-related resources, then share relevant information to assist customers during implementation.<br>• Maintain working knowledge of company solutions and online content so accurate guidance can be provided to customers and internal teams.
- 2026-07-31T00:00:00Z