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7 results for Technology And It in Charlotte, NC

Impulse Consultant - Technology SME

Charlotte, NC
remote
Temporary / Contract
- USD / Hourly
We are looking for a skilled, detail-oriented technology specialist to support users, optimize application performance, and help deliver a reliable digital workplace experience in Charlotte, North Carolina. This Long-term Contract position is ideal for someone who combines strong technical knowledge with a service-oriented approach and can work across both business and technology teams. The role focuses on training, application setup, device connectivity, and day-to-day technical problem solving while promoting efficient, user-friendly solutions. Responsibilities: • Lead end-user learning initiatives by conducting training sessions and producing clear support materials for workplace technologies and business applications. • Set up, adjust, and maintain business applications for different teams to ensure consistent functionality and alignment with operational needs. • Support the integration and readiness of laptops, mobile devices, peripherals, and related equipment used throughout the organization. • Investigate and resolve issues involving hardware, software, and application settings to minimize disruptions and improve user productivity. • Work closely with technical teams and business partners to assist with application launches, upgrades, and broader technology deployment efforts. • Provide responsive user support and practical guidance on digital tools, workflows, and effective technology usage. • Keep configuration details, support procedures, and technical reference materials organized and up to date. • Recommend enhancements that streamline processes and create a better overall experience for end users.
2026-07-30T15:38:49Z

Contact Center Manager

Charlotte, NC
onsite
Permanent / Full Time
80000.00 - 120000.00 USD / Yearly
Our client is a rapidly growing HVAC organization seeking an experienced Contact Center Manager to take ownership of its customer contact center operations in Charlotte. This is a key leadership role for an organization that is growing quickly and looking to build the processes, technology, reporting, and infrastructure needed to support that growth.The ideal candidate is more than a traditional call center people manager. This person will be a data-driven, proactive operator who can look at contact center performance, identify opportunities, leverage technology and AI, and work cross-functionally to improve the customer experience and overall business efficiency.This is an opportunity for someone who enjoys entering a growing environment, identifying what is working and what is not, and then building better processes rather than simply maintaining the status quo.Key Responsibilities<ul><li>Lead the day-to-day operations of the contact center, ensuring appropriate coverage, responsiveness, service quality, and consistent execution.</li><li>Lead, coach, and develop a team of approximately 10–12 employees across local and offshore support functions, fostering accountability, productivity, and strong customer service.</li><li>Establish and monitor key performance indicators (KPIs) related to call volume, response times, conversion, service levels, customer experience, productivity, and other relevant contact center metrics.</li><li>Develop and improve reporting and dashboards to provide leadership with greater visibility into contact center performance and emerging trends.</li><li>Analyze operational data to identify bottlenecks, recurring issues, staffing opportunities, and other areas for improvement, then translate those findings into actionable solutions.</li><li>Proactively evaluate AI, automation, and emerging contact center technologies to identify opportunities to improve efficiency, customer communication, employee productivity, and scalability.</li><li>Identify opportunities to streamline workflows and eliminate unnecessary manual processes as the organization continues to grow.</li><li>Partner closely with Operations, Sales, Service, Finance, IT, and other departments to identify cross-functional inefficiencies and implement solutions.</li><li>Help develop and standardize contact center processes, procedures, service standards, escalation protocols, and best practices.</li><li>Oversee scheduling, workload distribution, staffing needs, and escalation management to ensure the team can effectively support business demand.</li><li>Utilize platforms such as ServiceTitan and QuickBooks Enterprise to support effective service coordination, customer communication, and administrative processes.</li><li>Identify training and development needs and establish coaching programs that improve both individual and team performance.</li><li>Monitor customer and operational trends and proactively recommend changes before issues become larger business problems.</li><li>Serve as a key operational partner to leadership as the company continues to scale, helping build the infrastructure and processes necessary to support continued growth.</li></ul>
2026-08-17T13:38:44Z

Accounts Receivable Specialist

Charlotte, NC
remote
Temporary / Contract
24.00 - 27.00 USD / Hourly
Robert Half client is in need of an Accounts Receivable Specialist for a contract. Ideal skillset will include business-to-business collections, and journal entries. Responsibilities <ul><li>Generating timely and accurate customer invoices on a monthly basis</li><li>Maintaining accounts receivable records to ensure aging is up to date</li><li>Verifying invoices for appropriate documentation prior to payment</li><li>Monitoring incoming payments and ensuring they are applied correctly</li><li>Reconciling accounts receivable ledger with the general ledger</li><li>Resolving discrepancies between customer payments and invoices</li><li>Handling customer inquiries regarding bills or payments</li><li>Assisting with month-end closing activities such as preparing journal entries</li><li>Developing reports related to accounts receivable activity</li><li>Working with other departments to resolve billing issues or disputes</li><li>Ensuring compliance with all applicable laws and regulations related to accounts receivable activities</li></ul>
2026-07-31T20:38:50Z

Accounts Receivable Clerk

Charlotte, NC
remote
Temporary / Contract
22.00 - 25.00 USD / Hourly
Robert Half client is in need of an Accounts Receivable Specialist for a contract. Ideal skillset will include business-to-business collections, and journal entries. Responsibilities <ul><li>Generating timely and accurate customer invoices on a monthly basis</li><li>Maintaining accounts receivable records to ensure aging is up to date</li><li>Verifying invoices for appropriate documentation prior to payment</li><li>Monitoring incoming payments and ensuring they are applied correctly</li><li>Reconciling accounts receivable ledger with the general ledger</li><li>Resolving discrepancies between customer payments and invoices</li><li>Handling customer inquiries regarding bills or payments</li><li>Assisting with month-end closing activities such as preparing journal entries</li><li>Developing reports related to accounts receivable activity</li><li>Working with other departments to resolve billing issues or disputes</li><li>Ensuring compliance with all applicable laws and regulations related to accounts receivable activities</li></ul>
2026-07-31T20:33:49Z

Billing Clerk

Concord, NC
onsite
Permanent / Full Time
49920.00 - 50000.00 USD / Yearly
We are looking for a detail-oriented Billing Clerk to support a busy accounts receivable and invoicing operation in Concord, North Carolina. This position is ideal for someone who can manage a large volume of billing activity accurately while staying organized in a fast-paced printing and publishing environment. The role works closely with billing and receivables processes for leased technology services and offers a hybrid schedule with four days on-site and one day remote. Responsibilities: • Prepare and issue a high volume of invoices with accuracy and according to established timelines. • Review billing information carefully to confirm charges, supporting details, and customer records are correct before release. • Maintain organized invoicing documentation and update billing records within computerized systems. • Assist with accounts receivable activities, including monitoring open items and supporting follow-up on outstanding balances. • Coordinate with internal teams to resolve billing discrepancies, answer invoice-related questions, and ensure timely processing. • Track recurring and one-time billing activity for leased technology services provided to client locations. • Help improve day-to-day billing workflow by identifying errors, preventing delays, and maintaining strong record accuracy.
2026-07-31T12:43:46Z

Accounts Receivable Clerk

Huntersville, NC
remote
Temporary / Contract
22.00 - 25.00 USD / Hourly
Robert Half client is in need of an Accounts Receivable Specialist for a contract. Ideal skillset will include business-to-business collections, and journal entries. Responsibilities <ul><li>Generating timely and accurate customer invoices on a monthly basis</li><li>Maintaining accounts receivable records to ensure aging is up to date</li><li>Verifying invoices for appropriate documentation prior to payment</li><li>Monitoring incoming payments and ensuring they are applied correctly</li><li>Reconciling accounts receivable ledger with the general ledger</li><li>Resolving discrepancies between customer payments and invoices</li><li>Handling customer inquiries regarding bills or payments</li><li>Assisting with month-end closing activities such as preparing journal entries</li><li>Developing reports related to accounts receivable activity</li><li>Working with other departments to resolve billing issues or disputes</li><li>Ensuring compliance with all applicable laws and regulations related to accounts receivable activities</li></ul>
2026-07-31T20:38:50Z

Accounts Receivable Specialist

Mooresville, NC
remote
Temporary / Contract
24.00 - 27.00 USD / Hourly
Robert Half client is in need of an Accounts Receivable Specialist for a contract. Ideal skillset will include business-to-business collections, and journal entries. Responsibilities <ul><li>Generating timely and accurate customer invoices on a monthly basis</li><li>Maintaining accounts receivable records to ensure aging is up to date</li><li>Verifying invoices for appropriate documentation prior to payment</li><li>Monitoring incoming payments and ensuring they are applied correctly</li><li>Reconciling accounts receivable ledger with the general ledger</li><li>Resolving discrepancies between customer payments and invoices</li><li>Handling customer inquiries regarding bills or payments</li><li>Assisting with month-end closing activities such as preparing journal entries</li><li>Developing reports related to accounts receivable activity</li><li>Working with other departments to resolve billing issues or disputes</li><li>Ensuring compliance with all applicable laws and regulations related to accounts receivable activities</li></ul>
2026-07-31T20:38:50Z