<p>We are seeking an experienced Senior Technical Project Manager to lead large-scale, enterprise-level technology initiatives. This role requires strategic oversight, executive-level communication, and the ability to manage complex, multi-phase programs across infrastructure, networking, and software environments. This is a leadership position responsible for driving delivery excellence, aligning technology strategy with business objectives, and mentoring junior project managers.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead large, cross-functional IT programs from initiation through deployment</li><li>Manage project portfolios, budgets, forecasting, and executive reporting</li><li>Drive enterprise infrastructure, cloud, networking, and systems initiatives</li><li>Oversee risk management, change control, and governance processes</li><li>Facilitate executive steering committees and stakeholder alignment</li><li>Ensure resource planning and vendor management across multiple teams</li><li>Implement and refine PMO standards, documentation, and best practices</li><li>Mentor junior PMs and support professional development within the team</li></ul>
We are looking for an organized and personable Receptionist to join our team on a contract basis in Charlotte, North Carolina. In this role, you will be the first point of contact for visitors and clients, ensuring a welcoming and attentive environment. You will support office operations by coordinating meeting spaces, managing administrative tasks, and maintaining public areas. This contract position is for three months with the potential for extension.<br><br>Responsibilities:<br>• Welcome visitors, clients, and applicants upon arrival, ensuring they are provided with visitor passes and parking validations while adhering to security protocols.<br>• Organize and prepare meeting rooms, including setting up furniture, arranging catering services, and ensuring all necessary technology is ready for use.<br>• Manage incoming and outgoing mail, packages, and freight, including arranging messenger services when required.<br>• Maintain a clean and organized reception area and public spaces, ensuring furniture is appropriately positioned.<br>• Assist with hospitality services for guests, such as booking transportation, tickets, and reservations.<br>• Perform general clerical tasks, such as distributing office supplies and packages, and ordering necessary materials.<br>• Support team events and employee engagement activities by coordinating setup and logistics.<br>• Follow established procedures to solve straightforward issues and deliver assigned tasks under supervision.<br>• Ensure building and housekeeping services are requested as needed to maintain a functional and pleasant environment.<br>• Handle additional duties as assigned by the supervisor to support office operations effectively.
<p>Robert Half is seeking an experienced <strong>Recruiter / Talent Acquisition Specialist</strong> to support a fast‑moving, high‑volume hiring environment. This role focuses on sourcing, assessing, and selecting top talent to meet critical business needs. You will partner closely with hiring leaders, HR partners, and cross‑functional stakeholders to deliver a strong pipeline of qualified candidates while ensuring an excellent candidate experience.</p><p><br></p><p>This is a great opportunity for a recruiter who excels in proactive sourcing, stakeholder management, and full‑cycle recruiting.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Talent Sourcing & Strategy</strong></p><ul><li>Develop and execute proactive sourcing strategies to identify and attract qualified candidates.</li><li>Utilize direct sourcing, pipeline development, resume mining, networking, and creative recruiting techniques.</li><li>Anticipate hiring needs and adjust strategies to align with evolving talent demands.</li></ul><p><strong>Full-Cycle Recruitment</strong></p><ul><li>Manage the recruiting lifecycle, including sourcing, screening, interviewing, and offer support.</li><li>Present opportunities effectively and position the organization as an employer of choice.</li><li>Meet key performance targets for quality, speed, and stakeholder satisfaction.</li></ul><p><strong>Candidate Experience</strong></p><ul><li>Serve as the primary point of contact for candidates throughout the hiring process.</li><li>Provide clear, timely, and professional communication at every stage.</li><li>Offer high-level benefit information and help candidates understand total rewards offerings.</li></ul><p><strong>Stakeholder Partnership</strong></p><ul><li>Build strong relationships with hiring managers and internal partners.</li><li>Collaborate with HR to align hiring strategies with workforce planning and compliance requirements.</li><li>Support diversity hiring goals and ensure alignment with affirmative action plans.</li></ul><p><strong>Market Insights & Compliance</strong></p><ul><li>Stay current on industry hiring trends and labor market conditions.</li><li>Maintain compliance with all federal, state, and company recruiting policies and regulations.</li><li>Conduct background checks and identify potential red flags.</li></ul><p><strong>Tools & Technology</strong></p><ul><li>Utilize applicant tracking systems, screening tools, and other recruiting technologies.</li><li>Participate in the rollout and adoption of new recruiting systems or enhancements.</li></ul><p><br></p>
<p>We are seeking a Technical Project Manager who can confidently lead cross-functional technology initiatives, bridge business and engineering teams, and drive projects from kickoff through delivery. This role is ideal for someone with strong technical fluency, structured project leadership skills, and the ability to manage multiple priorities in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage end-to-end delivery of IT and infrastructure projects</li><li>Coordinate cross-functional teams including engineering, network, support, and vendors</li><li>Develop and maintain project plans, timelines, budgets, and risk logs</li><li>Facilitate standups, stakeholder meetings, and executive updates</li><li>Translate business requirements into technical deliverables</li><li>Track KPIs, milestones, and resource allocation</li><li>Identify and proactively mitigate project risks</li><li>Ensure documentation, compliance, and quality standards are met</li></ul>
<p>We are looking for a detail-oriented and organized Executive Assistant to provide vital support to a small, collaborative team in Charlotte, North Carolina. This role involves managing administrative tasks, overseeing bookkeeping functions, and ensuring smooth communication across the team. The ideal candidate will be proactive and skilled in financial operations, with a strong ability to maintain accuracy and efficiency.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Administrative & Executive Support</strong></p><ul><li>Collaborate with fellow administrators to deliver exceptional service and consistent support across the organization.</li><li>Manage complex travel logistics for investment professionals, including:</li><li>Full-cycle travel planning</li><li>Monitoring flight schedules and adjustments</li><li>Coordinating group travel and aligning schedules across teams</li><li>Completing expense reports and related documentation</li><li>Maintain and manage executive calendars; proactively identify conflicts and respond quickly to unexpected scheduling changes.</li><li>Coordinate board meetings, investment-related travel, and multi‑party scheduling needs.</li></ul><p><strong>Office & Operational Support</strong></p><ul><li>Organize internal and external meetings, including onsite and offsite arrangements.</li><li>Partner with third‑party vendors and service providers.</li><li>Occasionally assist with select personal requests (e.g., family travel) for senior leaders.</li><li>Build strong, professional relationships with executives across partner companies, advisory contacts, and other external stakeholders.</li><li>Support general office operations and maintain shared spaces as needed.</li><li>Own long-term administrative projects and manage them with minimal oversight.</li><li>Maintain the highest level of confidentiality, professionalism, and discretion.</li></ul><p><strong>Team Culture & Function-Specific Expertise</strong></p><ul><li>Demonstrate a positive attitude, reliability, and a commitment to excellence.</li><li>Offer assistance proactively and complete tasks independently.</li><li>Over time, develop subject‑matter expertise in certain operational areas (e.g., events, IT coordination, philanthropic activities, office services, office relocations).</li><li>Experience with office moves is helpful but not required.</li></ul><p><br></p>
<p>We are looking for a compassionate and detail-oriented Customer Service Representative to join our team in Cleveland, North Carolina. In this Contract to permanent position, you will provide exceptional support to customers, ensuring their needs are met with care and efficiency. This role requires strong communication skills, technical aptitude, and the ability to handle a high volume of interactions while maintaining professionalism. </p><p><br></p><p>This is a PART-TIME position, with the following hours: </p><ul><li>Sunday 12pm-6pm </li><li>M 9am-7pm </li><li>W 9am-7pm </li><li>F 9am-1pm </li></ul><p>Responsibilities:</p><p>• Assist customers in navigating the website and completing necessary steps.</p><p>• Schedule appointments with customers and guide them through the process of placing deposits for puppies.</p><p>• Handle 25-50 calls and texts daily, with increased volume during holidays.</p><p>• Provide clear instructions and support for completing applications without focusing on financial details.</p><p>• Capture and share photos of dogs to enhance customer interactions.</p><p>• Utilize software platforms such as WooCommerce and RingCentral to manage communications effectively.</p><p>• Respond promptly to inquiries, ensuring thorough follow-up and resolution.</p><p>• Work both onsite and remotely, adapting to varying schedules and tasks.</p><p>• Maintain empathy and professionalism in all customer interactions.</p><p>• Multitask effectively to manage multiple priorities and deliver excellent service.</p>
<p>We’re looking for a motivated <strong>Help Desk I Support Technician</strong> who enjoys solving problems, helping users, and building a strong foundation in IT support. This is a great opportunity for someone early in their IT career who wants hands-on experience in a professional, fast-paced environment.</p><p><strong>What You’ll Do</strong></p><ul><li>Respond to incoming support tickets (hardware, software, connectivity)</li><li>Troubleshoot Windows desktops/laptops and common business applications</li><li>Assist with password resets and user account support (Active Directory)</li><li>Support printers, peripherals, and basic networking issues</li><li>Escalate complex issues to Tier 2/3 teams as needed</li><li>Document resolutions clearly in the ticketing system</li><li>Provide friendly, professional customer service via phone, email, and cha</li></ul>
<p>We are looking for a dependable and customer-focused Help Desk Technician to support day-to-day IT operations in a fast-paced environment. This role provides frontline technical support for hardware, software, and connectivity issues while delivering exceptional customer service.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to and resolve support tickets for desktops, laptops, and peripherals</li><li>Troubleshoot Windows OS, Microsoft 365, and basic networking issues</li><li>Manage Active Directory tasks (password resets, unlocks, group permissions)</li><li>Support printers, mobile devices, and remote users</li><li>Escalate complex issues to Tier 2 or Tier 3 teams</li><li>Document troubleshooting steps and maintain accurate ticket updates</li><li>Assist with hardware deployments and workstation setups</li></ul>
<p>We are seeking a Product Support Representative to join our team in Cornelius. This is a fully on-site position with the hours of 10-6 Monday-Friday. A good fit for the role has interest in the stock market and learning more about it! </p><p><br></p><p>The Product Support Representative serves as the primary point of contact for both prospective and current customers in a subscription‑based environment. This role supports users with product navigation, technical troubleshooting, and billing inquiries while ensuring a seamless, positive customer experience. Representatives play a critical role in customer satisfaction, retention, and upselling by providing timely, accurate, and empathetic support across phone, email, and chat.</p><p>In this role, you will help customers understand and utilize the system, assist with account and billing needs, troubleshoot software issues, document interactions in the CRM, and collaborate with internal teams to improve products and processes. You will also maintain continual knowledge of market trends, stock market activity, and educational content to better serve users.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Customer Support & Communication</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat regarding product use, troubleshooting, and billing.</li><li>Answer all assigned communications promptly and professionally.</li><li>Verify customer information in every interaction.</li><li>Provide accurate, timely product guidance, training, and technical support.</li><li>Deliver empathetic support to drive customer satisfaction and retention.</li><li>Identify upselling opportunities for products, services, and courses.</li></ul><p><strong>Billing & Account Management</strong></p><ul><li>Process customer orders, account updates, and payment method changes.</li><li>Escalate billing concerns to the Billing Department.</li><li>Escalate non-standard refunds to the Product Support Manager.</li></ul><p><strong>Technical Troubleshooting & Escalation</strong></p><ul><li>Troubleshoot technical issues within your scope.</li><li>Escalate complex issues to Product Development through proper channels.</li></ul><p><strong>Documentation & CRM Management</strong></p><ul><li>Log all customer interactions, issues, and resolutions accurately.</li></ul><p><strong>Internal Collaboration</strong></p><ul><li>Communicate customer feedback and recurring issues to leadership.</li><li>Support product improvements through beta testing and feedback.</li><li>Moderate live streams, webcasts, and educational sessions as needed.</li></ul><p><strong>Product & Market Knowledge</strong></p><ul><li>Stay up to date on market conditions, educational content, and active promotions.</li><li>Participate in training plans, paper trading, and company portfolio contests.</li></ul><p><strong>Process & Product Improvement</strong></p><ul><li>Suggest improvements for literature, products, website content, and processes.</li><li>Report any identified errors to management.</li></ul>
We are looking for a Technical Triage Support Analyst to join our team in Boiling Springs, South Carolina. In this role, you will provide front-line technical assistance and exceptional customer service to clients while ensuring accurate documentation and timely escalation of unresolved issues. This is a Contract to permanent position that offers a dynamic opportunity to grow within a collaborative and fast-paced environment.<br><br>Responsibilities:<br>• Respond to incoming support calls promptly, delivering detail-oriented and courteous service to all customers.<br>• Diagnose and troubleshoot basic technical issues using established procedures while ensuring clear communication.<br>• Escalate unresolved or complex technical problems to specialized teams with detailed documentation.<br>• Log all customer interactions, troubleshooting steps, and resolutions in the ticketing system for accurate record-keeping.<br>• Maintain a customer-centric approach by demonstrating empathy, patience, and timely follow-ups.<br>• Collaborate with internal teams to ensure smooth communication and efficient resolution of escalated issues.<br>• Provide consistent updates to customers regarding the status of their issues and resolutions.<br>• Uphold high standards of enthusiasm when handling customer inquiries.<br>• Participate in team discussions and contribute to improving support processes and efficiency.
