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12 results for Technology And It in Charlotte, NC

Contact Center Manager

Charlotte, NC
onsite
Permanent / Full Time
80000.00 - 120000.00 USD / Yearly
Our client is a rapidly growing HVAC organization seeking an experienced Contact Center Manager to take ownership of its customer contact center operations in Charlotte. This is a key leadership role for an organization that is growing quickly and looking to build the processes, technology, reporting, and infrastructure needed to support that growth.The ideal candidate is more than a traditional call center people manager. This person will be a data-driven, proactive operator who can look at contact center performance, identify opportunities, leverage technology and AI, and work cross-functionally to improve the customer experience and overall business efficiency.This is an opportunity for someone who enjoys entering a growing environment, identifying what is working and what is not, and then building better processes rather than simply maintaining the status quo.Key Responsibilities<ul><li>Lead the day-to-day operations of the contact center, ensuring appropriate coverage, responsiveness, service quality, and consistent execution.</li><li>Lead, coach, and develop a team of approximately 10–12 employees across local and offshore support functions, fostering accountability, productivity, and strong customer service.</li><li>Establish and monitor key performance indicators (KPIs) related to call volume, response times, conversion, service levels, customer experience, productivity, and other relevant contact center metrics.</li><li>Develop and improve reporting and dashboards to provide leadership with greater visibility into contact center performance and emerging trends.</li><li>Analyze operational data to identify bottlenecks, recurring issues, staffing opportunities, and other areas for improvement, then translate those findings into actionable solutions.</li><li>Proactively evaluate AI, automation, and emerging contact center technologies to identify opportunities to improve efficiency, customer communication, employee productivity, and scalability.</li><li>Identify opportunities to streamline workflows and eliminate unnecessary manual processes as the organization continues to grow.</li><li>Partner closely with Operations, Sales, Service, Finance, IT, and other departments to identify cross-functional inefficiencies and implement solutions.</li><li>Help develop and standardize contact center processes, procedures, service standards, escalation protocols, and best practices.</li><li>Oversee scheduling, workload distribution, staffing needs, and escalation management to ensure the team can effectively support business demand.</li><li>Utilize platforms such as ServiceTitan and QuickBooks Enterprise to support effective service coordination, customer communication, and administrative processes.</li><li>Identify training and development needs and establish coaching programs that improve both individual and team performance.</li><li>Monitor customer and operational trends and proactively recommend changes before issues become larger business problems.</li><li>Serve as a key operational partner to leadership as the company continues to scale, helping build the infrastructure and processes necessary to support continued growth.</li></ul>
2026-08-17T13:38:44Z

Network Technician

Hickory, NC
onsite
Temporary to Hire
25.00 - 32.00 USD / Hourly
Position OverviewWe are seeking a Network Support Technician to join a growing IT team supporting multiple manufacturing and business locations. This position offers a unique opportunity for someone looking to grow from a strong desktop support foundation into advanced networking and infrastructure responsibilities.The role will begin with a heavier focus on end-user support and hands-on technical deployments, allowing the candidate to learn the environment, systems, and business operations before taking on increased networking responsibilities.This is an ideal opportunity for an IT professional with strong troubleshooting skills, a desire to expand networking knowledge, and an interest in supporting technology within a manufacturing environment.What You'll Be DoingEnd User Support (65%)<ul><li>Provide Tier II desktop and field support for users across multiple locations</li><li>Troubleshoot PCs, laptops, printers, peripherals, and mobile devices</li><li>Deploy, configure, image, and replace workstations</li><li>Support Microsoft 365 applications and user accounts</li><li>Respond to dispatched field support requests</li><li>Assist users in warehouse, manufacturing, and office environments</li><li>Work directly alongside the Help Desk and Level II Support teams to learn the environment and processes</li></ul>Network Support (35%)<ul><li>Assist with network troubleshooting and infrastructure projects</li><li>Support switches, firewalls, wireless access points, and routing equipment</li><li>Participate in network upgrades and refresh initiatives</li><li>Troubleshoot:</li><li>TCP/IP</li><li>DNS</li><li>DHCP</li><li>VLANs</li><li>Gain exposure to:</li><li>BGP Routing</li><li>Cisco Meraki</li><li>Palo Alto Firewalls</li><li>Eventually support remote sites independently after completing training and onboarding</li></ul>
2026-09-08T17:18:41Z

Accounts Receivable Specialist

Charlotte, NC
remote
Temporary / Contract
22.00 - 28.00 USD / Hourly
Robert Half client is in need of an Accounts Receivable Specialist for a contract. Ideal skillset will include business-to-business collections, and journal entries. Responsibilities <ul><li>Generating timely and accurate customer invoices on a monthly basis</li><li>Maintaining accounts receivable records to ensure aging is up to date</li><li>Verifying invoices for appropriate documentation prior to payment</li><li>Monitoring incoming payments and ensuring they are applied correctly</li><li>Reconciling accounts receivable ledger with the general ledger</li><li>Resolving discrepancies between customer payments and invoices</li><li>Handling customer inquiries regarding bills or payments</li><li>Assisting with month-end closing activities such as preparing journal entries</li><li>Developing reports related to accounts receivable activity</li><li>Working with other departments to resolve billing issues or disputes</li><li>Ensuring compliance with all applicable laws and regulations related to accounts receivable activities</li></ul>
2026-08-28T20:23:44Z

Audit Specialist

Charlotte, NC
remote
Temporary / Contract
70.00 - 85.00 USD / Hourly
Our client, a leading global bank, is seeking an experienced IT Auditor to support a regulatory-focused audit project centered on Enterprise Change Management (ECM) controls within AML/BSA technology environments. Key Responsibilities:<ul><li>Execute control testing and audit procedures related to Enterprise Change Management (e.g. system development, change approvals, migrations, production releases etc.)</li><li>Assess the design and operating effectiveness of IT controls supporting AML/BSA compliance programs, including transaction monitoring, sanctions screening, and customer risk management platforms.</li><li>Identify control gaps, document audit findings, and provide recommendations to enhance compliance with internal policies, regulatory expectations, and audit standards.</li></ul>
2026-09-04T19:48:36Z

Infrastructure Engineer

Concord, NC
onsite
Temporary / Contract
77.59 - 89.84 USD / Hourly
OverviewClient is seeking a High Performance Computing (HPC) Engineer with deep experience designing, building, and optimizing HPC environments. This individual will play a key role in evaluating the current environment, helping build the business case for future-state architecture, ordering and planning equipment, and supporting HPC infrastructure modernization efforts.This is a highly specialized search requiring candidates with proven HPC design and implementation experience—not general systems engineers. Engagement Details Title: HPC Infrastructure Engineer / HPC Solutions ArchitectLocation: 100% Onsite, 4540 Fortune Ave NW, Concord, NC 28027Duration: 6 month CTHStart Date: Targeting SeptemberInterview Process: 2 Rounds- 30/ 1 hr techWork Authorization: Must be authorized to work without sponsorship constraintsIndustry: Engineering / Simulation / Modeling Environment Must-Have ExperienceHPC Infrastructure Experience designing, architecting, and implementing enterprise HPC environmentsStrong understanding of HPC compute, storage, networking, and cluster architectureExperience optimizing HPC performance, scalability, and workload managementAbility to recommend and justify infrastructure investments through business cases and ROI discussions Dell HPC Environment Previous experience supporting or architecting Dell-based HPC environmentsFamiliarity with Dell HPC reference architectures and ecosystemExperience evaluating or migrating to alternative platforms is highly desirable Modeling & SimulationCandidates must come from environments supporting engineering simulations and modeling workloads.Strong preference for experience with: STAR-CCM+AbaqusConverge CFD Candidates with hands-on experience supporting these applications will be prioritized. ResponsibilitiesAssess current HPC environment and future requirementsHelp develop business case and infrastructure roadmapRecommend compute, storage, and networking architectureAssist with equipment selection and procurement planningDesign and optimize HPC clustersImprove simulation and modeling performanceDocument architecture recommendations and deployment approachSupport rollout and knowledge transfer activities
2026-09-08T17:03:53Z

Human Resources (HR) Manager

Charlotte, NC
onsite
Permanent / Full Time
90000.00 - 110000.00 USD / Yearly
We are looking for an experienced Human Resources Manager to establish and lead a dedicated HR function for a growing organization in Charlotte, North Carolina. This position is ideal for someone who thrives in an entrepreneurial setting and can create structure, improve people processes, and support leaders across recruiting, employee development, and compliance. The role is fully onsite and offers the opportunity to shape HR strategy while serving as a trusted resource for managers and employees. Responsibilities: • Create and implement core HR programs, policies, and workflows for an organization building its first dedicated human resources function. • Lead full-cycle recruiting efforts, including sourcing candidates, coordinating interviews, and improving hiring practices to support continued company growth. • Manage onboarding activities that help new hires integrate smoothly into the business and understand expectations, culture, and available resources. • Partner with leaders to design and support employee performance review processes, offering guidance on feedback, evaluations, and development planning. • Develop compensation structures and salary guidelines that bring consistency and clarity to role leveling and pay decisions. • Oversee HR operations and compliance activities, helping the company maintain sound employment practices as it grows across multiple offices. • Serve as the primary coordinator for benefits administration by working with external brokers and internal stakeholders on medical, dental, vision, and retirement programs. • Evaluate and enhance HR technology and system usage, including expanding capabilities that support payroll, documentation, and performance management. • Build training and development initiatives such as internship partnerships and other programs that strengthen talent pipelines and employee growth.
2026-09-08T17:18:41Z

Administrative Assistant

Charlotte, NC
onsite
Temporary / Contract
20.90 - 24.20 USD / Hourly
We are looking for an Administrative Assistant to support home-closing and customer service activities for a contract position based in Charlotte, North Carolina. This in-office role within the construction/contractor industry requires someone who can communicate confidently with clients, legal partners, sales contacts, and internal teams while keeping multiple tasks organized. The ideal candidate brings sound administrative judgment, accuracy with documentation, and the ability to adapt quickly when priorities shift in a fast-paced office environment. Responsibilities: • Serve as a primary point of contact for buyers, realtors, attorneys, and internal staff, providing timely and attentive communication throughout the closing process. • Review, organize, and maintain closing-related records to ensure documents are complete, accurate, and properly entered into company systems. • Partner with attorneys and internal departments to help finalize paperwork and route completed files for accounting and revenue processing. • Manage administrative tasks tied to both the opening and final stages of home-closing activities, keeping workflows on schedule. • Enter and update information in platforms such as Salesforce, Excel, and accounting software while preserving data accuracy and confidentiality. • Respond to inbound calls and office inquiries, directing requests appropriately and delivering strong day-to-day customer support. • Adjust quickly to urgent requests and changing deadlines while maintaining composure and consistent attention to detail.
2026-09-04T15:33:35Z

Accounts Receivable Specialist

Huntersville, NC
remote
Temporary / Contract
22.00 - 28.00 USD / Hourly
Robert Half client is in need of an Accounts Receivable Specialist for a contract. Ideal skillset will include business-to-business collections, and journal entries. Responsibilities <ul><li>Generating timely and accurate customer invoices on a monthly basis</li><li>Maintaining accounts receivable records to ensure aging is up to date</li><li>Verifying invoices for appropriate documentation prior to payment</li><li>Monitoring incoming payments and ensuring they are applied correctly</li><li>Reconciling accounts receivable ledger with the general ledger</li><li>Resolving discrepancies between customer payments and invoices</li><li>Handling customer inquiries regarding bills or payments</li><li>Assisting with month-end closing activities such as preparing journal entries</li><li>Developing reports related to accounts receivable activity</li><li>Working with other departments to resolve billing issues or disputes</li><li>Ensuring compliance with all applicable laws and regulations related to accounts receivable activities</li></ul>
2026-08-28T20:33:49Z

Staff Accountant

Charlotte, NC
onsite
Temporary / Contract
28.50 - 33.00 USD / Hourly
We are looking for a detail-oriented Staff Accountant to support core accounting operations for a hospitality organization in Charlotte, North Carolina. This Long-term Contract position offers the opportunity to contribute to month-end close activities, financial reporting, and cross-functional coordination in a fast-moving environment. The role is well suited for someone who enjoys analyzing financial activity, maintaining accurate records, and partnering with internal teams to improve accounting processes. Responsibilities: • Support the monthly close cycle by preparing and posting journal entries tied to cash movements, debt activity, accruals, and other general ledger transactions. • Coordinate with internal departments to gather financial information, clarify activity affecting overhead accounts, and help ensure reporting is complete and accurate. • Track and record intercompany transactions across related entities while maintaining proper accounting treatment within the consolidated structure. • Reconcile assigned balance sheet accounts, investigate discrepancies, and resolve outstanding items in a timely manner. • Produce recurring financial reports for management, highlighting meaningful fluctuations and providing clear explanations for budget-to-actual differences. • Assist with the preparation of trial balances, audit schedules, and supporting documentation needed for month-end and year-end reviews. • Contribute to external audit and financial reporting efforts by organizing records, responding to requests, and maintaining accurate support files. • Handle ad hoc analysis and special accounting projects, including identifying opportunities to strengthen procedures and reporting efficiency.
2026-09-09T15:43:39Z

M&A Tax Manager

Charlotte, NC
onsite
Permanent / Full Time
200000.00 - 225000.00 USD / Yearly
We are looking for an experienced M& A Tax Manager to join a corporate tax team supporting strategic transactions and complex tax planning activities in Charlotte, North Carolina. This role is ideal for a tax specialist with deep knowledge of U.S. federal corporate taxation who can evaluate deal structures, assess tax implications, and partner with legal and business stakeholders. The position offers the opportunity to contribute to acquisitions, reorganizations, compliance review, and technical research in a fast-paced media environment. Responsibilities: • Lead tax due diligence efforts for mergers and acquisitions by examining financial records, tax filings, and other relevant target company information. • Model and compare tax outcomes for alternative transaction structures, including asset purchases, stock purchases, and internal restructuring strategies. • Conduct Section 382 studies for acquired entities with tax attributes and calculate applicable limitation amounts. • Prepare analyses of inside and outside tax basis for subsidiaries and partnerships to support reorganizations and broader tax planning initiatives. • Advise internal business partners and legal teams on the tax effects of external transactions and corporate restructuring activities. • Support tax-free liquidation and contribution transactions through diligence, technical analysis, and related computations under applicable tax rules. • Identify and document required income tax reporting and disclosure considerations for completed transactions. • Drive assigned projects from initial analysis through completion while meeting deadlines and maintaining accuracy. • Assist with federal income tax return review, technical tax research, and preparation of written memoranda summarizing conclusions and recommendations.
2026-08-18T14:28:45Z

Project Manager/Sr. Consultant

Fort Mill, SC
onsite
Temporary / Contract
78.85 - 91.30 USD / Hourly
Position SummaryAs the IT Senior Project Manager, you will play a crucial role in ensuring the successful delivery of our corporate strategic and large transformational projects to ensure it meets committed cost, timelines, and quality standards. We are looking for an experienced project manager to join our team and lead the transformation of project management practices. This role is a great fit for someone who excels in managing complex technical projects, vendor relationships, and embraces Agile principles, including Scrum. You will report to the IT Director PMO. This job is on-site in Fort Mill, SC.Essential Functions:• Implementation and Integration:o Lead the implementation of Oracle/Microsoft projects, ensuring seamless integration with existing systems and processeso Collaborate with stakeholders to gather requirements, develop specifications, and ensure the solution meets business needso Coordinate with Oracle and other third-party vendors to ensure timely and effective delivery of services• Project Planning and Management:o Develop comprehensive project plans, including scope, objectives, timelines, and resource allocationo Manage project budgets, track expenditures, and deliver projects within budget.o Define project success criteria and communicate them to involved parties throughout the project lifecycle• Jira Administration, Team Leadership and Collaboration: o Administer, configure, and optimize Jira Cloud to support project, workflow, permission, and automation needs across technology teamso Assemble and lead cross-functional project teams, providing direction and support to team memberso Foster a collaborative and high-performance team environmento Communicate project status, risks, and issues to stakeholders and senior management• Risk Management: o Identify, analyze, and mitigate project risks o Develop contingency plans to address potential challenges and ensure project continuity• Change Management:o Develop and implement change management strategies to support the adoption of Oracle Field Serviceso Provide training and support to end-users to ensure successful system utilization• Vendor Management:o Identify and engage with third-party vendors and suppliers to support program and project needso Negotiate and manage vendor contracts and relationships, ensuring quality, cost-effectiveness, and on-time delivery of goods and services• Stakeholder Communicationo Be the primary point of contact for project stakeholders, ensuring open and transparent communicationo Develop and execute communication plans to keep stakeholders informed and engaged
2026-09-08T16:53:41Z

BI Manager

Spartanburg, SC
onsite
Permanent / Full Time
100000.00 - 120000.00 USD / Yearly
We are looking for a BI Manager to build and lead a stronger business intelligence capability for a mission-driven nonprofit serving individuals with disabilities across multiple states. Based in Spartanburg, South Carolina, this role will turn complex operational, financial, and service data into practical insights that guide planning and performance improvement. The ideal candidate brings a strategic mindset, strong analytical leadership, and the ability to help teams use data more effectively in daily decision-making. Responsibilities: • Lead the development of a business intelligence framework that improves how the organization collects, organizes, and interprets data across programs and support functions. • Partner with internal leaders and external consultants to shape data warehouse initiatives, reporting structures, and scalable analytics processes. • Create reporting solutions that provide visibility into finance, claims activity, workforce metrics, payroll, service quality, and individual outcome measures. • Translate data findings into clear recommendations that support operational planning, resource allocation, and leadership decision-making. • Establish standards for data governance, reporting accuracy, and consistent metric definitions across departments. • Work closely with teams using systems such as NetSuite, BambooHR, and other organizational platforms to connect and validate key data sources. • Analyze trends related to staffing, overtime, recruitment, training, and billing patterns to identify opportunities for greater effectiveness and cost control. • Mentor and guide developing analytics talent while helping shape the future structure of the business intelligence function. • Support evolving compliance and reporting expectations tied to regulated service environments, including healthcare and Medicaid-related data needs.
2026-08-27T20:41:39Z