<p>Robert Half is proactively recruiting IT Project Managers for upcoming contract and contract-to-hire opportunities. These roles are ideal for experienced project managers who excel at leading cross-functional teams, managing timelines, and delivering technology initiatives on time and within scope.</p><p><strong>Responsibilities</strong></p><ul><li>Lead end-to-end planning and execution of IT projects</li><li>Define project scope, goals, timelines, and deliverables</li><li>Coordinate cross-functional teams, vendors, and stakeholders</li><li>Track project progress, risks, and dependencies; provide regular status reporting</li><li>Ensure projects align with business objectives and technical requirements</li></ul>
<p>Robert Half is proactively recruiting Help Desk Technicians (Level I) for upcoming contract and contract-to-hire opportunities. These roles are ideal for customer-focused IT professionals who enjoy troubleshooting technical issues and supporting end users in fast-paced environments.</p><p><strong>Responsibilities</strong></p><ul><li>Provide first-line technical support for desktops, laptops, mobile devices, and peripherals</li><li>Troubleshoot hardware, software, connectivity, and account access issues</li><li>Escalate complex issues to Tier II/III teams as needed</li><li>Document incidents and resolutions in a ticketing system</li><li>Deliver excellent customer service to internal users</li></ul>
<p>Robert Half is building a pipeline of Desktop Support Technicians for anticipated client needs. These roles support day-to-day IT operations and are well suited for hands-on professionals who enjoy resolving technical issues directly with users.</p><p><strong>Responsibilities</strong></p><ul><li>Support end users with hardware, software, and application issues</li><li>Perform workstation setup, imaging, and equipment deployments</li><li>Troubleshoot printers, VPN access, and basic network connectivity</li><li>Manage user accounts and permissions in Active Directory and Microsoft 365</li><li>Maintain accurate documentation and asset tracking</li></ul>
<p>We are looking for a skilled Customer Service Representative to join our team in Cornelius, North Carolina. This is an on-site, contract-to-permanent position that offers an exciting opportunity to support a large volume of facilities while delivering exceptional customer experiences. The ideal candidate will thrive in a dynamic environment and demonstrate empathy, professionalism, and problem-solving skills when interacting with customers.</p><p><br></p><p>Responsibilities:</p><p>• Respond to routine inquiries from customers and troubleshoot facility-related issues with efficiency and professionalism.</p><p>• Offer guidance to customers navigating e-commerce platforms and assist with transaction-related questions.</p><p>• Manage escalated situations calmly and empathetically, providing solutions to distressed or frustrated callers.</p><p>• Conduct outbound follow-up calls to resolve prior inquiries and ensure customer satisfaction.</p><p>• Record and update all customer interactions and case progress accurately within internal systems.</p><p><br></p>
