<p><strong>Job Summary</strong></p><p>We are seeking a motivated and customer-focused <strong>Helpdesk Support Specialist</strong> to join our IT team. This role is pivotal in ensuring our associates and customers receive timely, professional support for all technology-related issues. You will manage incoming requests, provide first-level support, and escalate issues when necessary, helping drive productivity and operational efficiency across the organization.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Customer Support & Issue Resolution</strong></p><ul><li>Log and track all incoming calls and requests in the Helpdesk system with complete and accurate information.</li><li>Respond promptly to Level I support calls and escalations within agreed-upon timelines.</li><li>Troubleshoot hardware, software, and peripheral issues to resolve first-level problems efficiently.</li><li>Escalate complex issues to appropriate teams following Helpdesk procedures.</li><li>Monitor voicemails, emails, and tickets, ensuring timely follow-up and closure.</li></ul><p><strong>Process & Knowledge Management</strong></p><ul><li>Access knowledge bases, FAQs, and documentation to aid in problem-solving.</li><li>Maintain and update Helpdesk documentation and knowledge resources.</li><li>Contribute to the refinement and effectiveness of the Helpdesk Call Tracking system.</li><li>Create help sheets and FAQs to enhance team efficiency and user experience.</li></ul><p><strong>Client Satisfaction & Communication</strong></p><ul><li>Monitor open requests and ensure timely resolution through collaboration with Helpdesk team members or supervisors.</li><li>Conduct follow-up calls or surveys to assess client satisfaction and gather feedback.</li><li>Maintain positive interactions and build rapport with customers, ensuring a culture of excellent service.</li></ul><p><strong>Continuous Improvement & Special Projects</strong></p><ul><li>Identify areas for process improvement and propose creative solutions to increase productivity.</li><li>Support special projects and cross-functional IT initiatives as assigned.</li><li>Stay current on supported software, hardware, and system configurations.</li></ul>
<p>We are proactively building a network of Help Desk / IT Support professionals for upcoming consulting and contract-to-hire opportunities with enterprise and growing organizations. These roles focus on delivering high-quality technical support while ensuring a strong end-user experience across business environments.</p><p>The Help Desk / IT Support Specialist will be responsible for providing front-line technical support, resolving user issues, and maintaining system functionality across desktops, applications, and basic network environments. This role works closely with internal teams to ensure timely issue resolution and continuous operational efficiency.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1–2 technical support for hardware, software, and system-related issues.</li><li> Troubleshoot and resolve issues related to Windows OS, Microsoft 365, and business applications.</li><li> Manage and update tickets through ITSM tools such as ServiceNow, Jira, or Zendesk.</li><li> Support user onboarding and offboarding, including account setup and access management.</li><li> Escalate complex technical issues to appropriate internal teams when necessary.</li><li> Maintain documentation of incidents, processes, and resolutions.</li></ul>
<p>We are looking for an experienced Buyer to join our team on a contract basis in Charlotte, North Carolina. In this role, you will be responsible for procurement activities, ensuring the acquisition of goods and services aligns with organizational requirements and standards. </p><p><br></p><p>Responsibilities:</p><p>• Manage the procurement process for goods and services, ensuring compliance with organizational policies and standards.</p><p>• Collaborate with internal teams to identify procurement needs and develop effective strategies.</p><p>• Evaluate and select vendors based on quality, pricing, and reliability.</p><p>• Monitor supplier performance and build strong relationships to ensure consistent delivery of goods.</p><p>• Oversee purchasing activities for health information management systems, including EHR platforms and related technologies.</p><p>• Ensure timely and accurate processing of purchase orders and invoices.</p><p>• Utilize systems such as McKesson, IBM AS/400, and Armed Forces Health Longitudinal Technology Application (AHLTA) to support procurement operations.</p><p>• Conduct market research to identify cost-effective and high-quality options.</p><p>• Maintain detailed records of purchases, contracts, and supplier interactions.</p><p>• Contribute to continuous improvement initiatives within the procurement process.</p>
<p>We are proactively building a network of Systems Administrators for upcoming consulting and full-time opportunities with enterprise and mid-sized organizations. These roles focus on maintaining and optimizing core IT infrastructure.</p><p>The Systems Administrator will be responsible for managing servers, supporting infrastructure environments, and ensuring system reliability and performance. This role works closely with IT teams to maintain secure and scalable environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Administer and maintain Windows server environments and virtualization platforms.</li><li> Manage Active Directory, Group Policy, and user access controls.</li><li> Monitor system performance and implement improvements.</li><li> Perform patching, upgrades, and system maintenance.</li><li> Support backup, recovery, and disaster recovery processes.</li><li> Troubleshoot infrastructure and system-related issues.</li></ul>
<p>We are looking for an experienced Senior Systems Administrator to join our team on a long-term contract basis in Fort Mill, South Carolina. This role is ideal for someone with strong technical expertise who thrives in managing and maintaining enterprise-level systems and software. The successful candidate will play a critical role in ensuring smooth operations across multiple locations while supporting approximately 400 users.</p><p><br></p><p>Responsibilities:</p><p>• Manage and maintain Active Directory environments to ensure security and efficiency.</p><p>• Oversee the administration of Microsoft Windows Server systems, ensuring optimal performance.</p><p>• Provide support and troubleshooting for Microsoft Windows 10 across the organization.</p><p>• Collaborate with teams to implement and manage Microsoft 365 Enterprise solutions.</p><p>• Administer Citrix technologies to enhance user experience and system functionality.</p><p>• Work closely with marketing teams to facilitate workflows and improve system processes.</p><p>• Migrate file shares to SharePoint Online and oversee its integration across the organization.</p><p>• Ensure seamless operation of Dell Technologies hardware and software.</p><p>• Support users across 22 locations, providing remote assistance as needed.</p><p>• Conduct regular system updates and maintenance to minimize downtime.</p>
<p>We are proactively building a network of experienced Cloud Engineers for upcoming consulting and contract opportunities with enterprise and high-growth technology organizations. These roles involve designing, implementing, and optimizing cloud infrastructure that supports scalable applications, modern DevOps practices, and secure enterprise environments.</p><p><br></p><p>The Cloud Engineer will be responsible for building and maintaining secure, scalable cloud environments across public cloud platforms. This role works closely with DevOps teams, developers, and infrastructure engineers to implement automation, improve system reliability, and ensure cloud resources are optimized for performance and cost efficiency.</p><p><strong>Key Responsibilities</strong></p><ul><li>Design, implement, and maintain cloud infrastructure across modern public cloud platforms.</li><li>Automate infrastructure provisioning and deployment using infrastructure-as-code tools.</li><li>Monitor system performance, reliability, and security across cloud environments.</li><li>Collaborate with development and DevOps teams to support CI/CD pipelines and application deployments.</li><li>Implement best practices around cloud security, networking, and identity management.</li><li>Troubleshoot infrastructure issues and optimize environments for scalability and performance.</li></ul>
We are looking for an experienced Project Manager with expertise in mergers and acquisitions to lead large-scale banking transformation initiatives. This role will focus on managing complex transactions, including deposit migrations and core banking system transitions, ensuring seamless execution and alignment with strategic goals. As a long-term contract position, this opportunity offers the chance to collaborate with cross-functional teams and drive impactful results in Charlotte, North Carolina.<br><br>Responsibilities:<br>• Manage end-to-end execution of banking transactions, including mergers, acquisitions, and deposit migrations.<br>• Oversee core banking platform conversions and digital banking transitions, ensuring timely completion and stability.<br>• Coordinate cutover activities and command center operations to support go-live events.<br>• Develop and maintain integrated project plans, governance structures, and executive-level reporting.<br>• Partner with stakeholders across business, technology, and lines of defense to ensure project alignment and success.<br>• Facilitate workshops and on-site sessions to address critical aspects of the transaction process.<br>• Provide strategic guidance and anticipate potential impacts of system and operational changes.<br>• Support post-conversion stabilization by monitoring performance and addressing challenges.<br>• Collaborate with data mapping and integration teams to ensure accurate and efficient migrations.<br>• Lead efforts to enhance existing playbooks and improve project execution frameworks.
<p>We are seeking an HR Service Center Representative to support a high-volume, fast-paced HR environment. This role serves as a key point of contact for employees, managers, and external partners by responding to HR-related inquiries and ensuring a consistent, high-quality experience across the organization. This position is ideal for someone who enjoys problem-solving, working across multiple systems, and supporting both internal and external stakeholders while following established policies and procedures.</p><p> </p><p> Responsibilities: </p><ul><li>Serve as a primary point of contact for internal and external inquiries, including employees, managers, leaders, applicants, retirees, and third-party vendors</li><li> Respond to inbound requests via phone, chat, portal, and email in a timely and detail oriented manner</li><li> Provide accurate guidance on HR topics such as payroll, benefits, time off, leave of absence (LOA), FMLA, and general HR policies Utilize ServiceNow (or similar case management tools) to log, track, and manage inquiries through resolution </li><li>Navigate multiple systems and platforms (e.g., Workday, CRM tools, SharePoint) to research and resolve questions </li><li>Educate individuals on appropriate self-service tools, resources, and documentation when applicable </li><li>Ensure responses align with established policies and procedures </li><li>Escalate complex or out-of-scope issues appropriately to ensure effective resolution </li><li>Share trends, feedback, and insights related to the employee experience to support continuous improvement efforts</li></ul>
<p>Robert Half client is in need of an Accounts Receivable Specialist for a contract. Ideal skillset will include business-to-business collections, and journal entries.</p><p> </p><p><strong>Responsibilities </strong></p><ul><li>Generating timely and accurate customer invoices on a monthly basis</li><li>Maintaining accounts receivable records to ensure aging is up to date</li><li>Verifying invoices for appropriate documentation prior to payment</li><li>Monitoring incoming payments and ensuring they are applied correctly</li><li>Reconciling accounts receivable ledger with the general ledger</li><li>Resolving discrepancies between customer payments and invoices</li><li>Handling customer inquiries regarding bills or payments</li><li>Assisting with month-end closing activities such as preparing journal entries</li><li>Developing reports related to accounts receivable activity</li><li>Working with other departments to resolve billing issues or disputes</li><li>Ensuring compliance with all applicable laws and regulations related to accounts receivable activities</li></ul><p><br></p>
Shipping, Receiving & Inventory Specialist<br>About the Opportunity<br>We're a team-first, customer-obsessed company in the healthcare industry, and we're looking for a sharp, detail-driven Shipping, Receiving & Inventory Specialist to be a key part of our operation. If you take pride in running a tight ship, love bringing order to complexity, and get satisfaction from knowing your work directly impacts the customer experience — this role is for you.<br>What You'll Do<br>You'll own our end-to-end inventory and fulfillment operation. That means managing all incoming and outgoing shipments with precision, maintaining accurate inventory records and organized storage locations, and coordinating with trusted vendors and freight partners to keep inbound logistics running smoothly. Every outgoing order you prepare is a chance to make a lasting impression — you'll take pride in sending perfectly packed, professionally branded shipments that keep our customers coming back.<br>Day to day, you'll perform cycle counts, track serial numbers, document everything with detail, and proactively communicate with the team and outside representatives to keep things moving without hiccups. You'll also support continuous process improvement — if you see a better way to do something, we want to hear it.<br>This isn't a heads-down-in-the-warehouse-only role. You'll work closely with our sales team, develop a working knowledge of our products, and raise your hand when you spot a potential order issue before it becomes a customer problem. That kind of proactive partnership matters here.<br>What You Bring<br>• Proven experience in shipping, receiving, and inventory management<br>• Exceptional attention to detail and strong organizational skills<br>• Ability to lift up to 70 lbs comfortably and regularly<br>• Clear, professional communication skills — both with internal teammates and external vendors<br>• A team-first attitude with a genuine interest in learning our products and supporting sales goals<br>• Experience with process documentation and a mindset for continuous improvement<br>• Comfortable working within inventory and order management software systems — our primary platform is Salesforce-based, so the ability to navigate, document, and manage records within a CRM/inventory system is essential to success in this role<br>• Prior experience with Salesforce is a strong bonus; familiarity with other inventory management platforms (such as Fishbowl, NetSuite, inFlow, or similar) is also highly valued<br>• A quick learner when it comes to new systems and technology — we'll train you on our specific setup, but a solid foundation in navigating software confidently will set you up for success from day one<br>Why Join Us<br>You'll be joining a close-knit, energetic team where your contributions are visible and valued. We're in the business of healthcare, which means the work we do matters — and so does every shipment we send.
<p>Robert Half client is in need of an Accounts Receivable Specialist for a contract. Ideal skillset will include business-to-business collections, and journal entries.</p><p> </p><p><strong>Responsibilities </strong></p><ul><li>Generating timely and accurate customer invoices on a monthly basis</li><li>Maintaining accounts receivable records to ensure aging is up to date</li><li>Verifying invoices for appropriate documentation prior to payment</li><li>Monitoring incoming payments and ensuring they are applied correctly</li><li>Reconciling accounts receivable ledger with the general ledger</li><li>Resolving discrepancies between customer payments and invoices</li><li>Handling customer inquiries regarding bills or payments</li><li>Assisting with month-end closing activities such as preparing journal entries</li><li>Developing reports related to accounts receivable activity</li><li>Working with other departments to resolve billing issues or disputes</li><li>Ensuring compliance with all applicable laws and regulations related to accounts receivable activities</li></ul><p><br></p>
<p>We are proactively building a network of Desktop Support Technicians for upcoming opportunities supporting enterprise environments and growing IT organizations. These roles focus on hands-on technical support and maintaining end-user systems in dynamic environments.</p><p>The Desktop Support Technician will be responsible for diagnosing and resolving hardware and software issues, supporting end users, and ensuring devices are properly configured and maintained. This role plays a key part in delivering a seamless user experience across the organization.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide onsite and remote support for desktops, laptops, and peripherals.</li><li> Perform hardware installations, imaging, and device configurations.</li><li> Support user onboarding/offboarding processes and system access.</li><li> Troubleshoot issues related to operating systems, applications, and connectivity.</li><li> Maintain asset inventory and documentation.</li><li> Collaborate with infrastructure teams to escalate and resolve complex issues.</li></ul>
<p>We are proactively building a network of Network Engineers for upcoming consulting and full-time opportunities with enterprise and growing organizations. These roles focus on supporting and improving network infrastructure across both on-premises and cloud-connected environments.</p><p>The Network Engineer will be responsible for maintaining reliable, secure, and high-performing network systems. This role works closely with infrastructure and security teams to support day-to-day operations while also contributing to network improvements and long-term initiatives.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Support and maintain LAN/WAN network infrastructure across multiple locations.</li><li> Configure and troubleshoot routers, switches, and firewalls.</li><li> Monitor network performance and resolve connectivity issues.</li><li> Support VPN connectivity and secure remote access solutions.</li><li> Assist with network upgrades, implementations, and system improvements.</li><li> Work with internal teams to ensure network reliability and uptime.</li><li> Maintain documentation of network configurations and processes.</li></ul>
<p>We are proactively building a network of <strong>Senior Active Directory / Kerberos Engineers</strong> for upcoming consulting and full-time opportunities with enterprise and growing organizations. These roles focus on stabilizing and modernizing identity infrastructure across complex environments, including on-premises Active Directory and cloud-connected systems.</p><p>The Senior Active Directory Engineer will be responsible for maintaining a secure, reliable, and high-performing directory services environment. This role works closely with infrastructure and security teams to support day-to-day operations while also leading remediation efforts, migrations, and long-term identity initiatives.</p><p><strong>Key Responsibilities</strong></p><ul><li>Assess and support Active Directory health, including replication, domain controllers, and overall environment stability</li><li>Troubleshoot and resolve Kerberos authentication issues, including those impacting system access and patching workflows</li><li>Support and guide Windows Server patching, including security updates and identity-related changes</li><li>Assist with domain controller migrations and decommissioning, ensuring continuity and minimal disruption</li><li>Contribute to file server migrations, including data transfer, permission validation, and cutover activities</li><li>Perform environment cleanup and optimization to support future cloud and identity initiatives</li><li>Document processes, findings, and recommendations for ongoing support and improvements</li></ul>
We are looking for an experienced Product Manager to join our team in Charlotte, North Carolina, on a Contract to permanent position. In this role, you will play a pivotal part in driving the development of innovative advertising solutions within the printing and publishing industry. You’ll collaborate across teams to transform ideas into actionable products and strategies, ensuring alignment with market needs and business goals.<br><br>Responsibilities:<br>• Define, test, and refine new advertising solutions, including social media formats, short-form videos, and other creative ad products.<br>• Develop comprehensive product specifications and go-to-market strategies to support new offerings.<br>• Lead pilot programs to evaluate product potential, analyze outcomes, and decide on scaling, iteration, or retirement.<br>• Work closely with UX designers, developers, and AI tools to build and enhance product functionality.<br>• Create sales enablement materials such as pricing models, training resources, and product documentation.<br>• Monitor product performance metrics to identify opportunities for optimization in pricing, packaging, and delivery.<br>• Collaborate with local sales teams to gather insights and incorporate market feedback into product development.<br>• Partner with cross-functional teams, including advertising operations, editorial, design, marketing, and client experience, to ensure seamless execution.<br>• Manage relationships with external vendors and partners to support product initiatives.<br>• Contribute to product release cycles and work to improve processes and workflows.
We are looking for an experienced SOX Director to oversee and ensure compliance with Sarbanes-Oxley regulations for our organization in Charlotte, North Carolina. This role is critical in maintaining a strong internal control environment, aligning with regulatory standards, and supporting management certifications. The ideal candidate will bring extensive expertise in governance frameworks, risk assessments, and cross-functional collaboration.<br><br>Responsibilities:<br>• Develop and manage the company's comprehensive SOX compliance framework, including methodology and annual compliance schedules.<br>• Conduct scoping, materiality assessments, and risk evaluations in alignment with public company standards and regulatory expectations.<br>• Ensure adherence to the 2013 COSO principles, interpretive guidance, and evolving regulatory requirements.<br>• Maintain formal documentation, policies, and procedures that meet external auditor reliance standards.<br>• Perform quarterly and annual risk assessments for entity-level and financial controls, ensuring thorough oversight.<br>• Independently evaluate control designs and operational effectiveness, providing critical review of management’s risk identification processes.<br>• Classify and assess control deficiencies, including significant deficiencies and material weaknesses, based on established criteria.<br>• Collaborate with Internal Audit and management teams to develop, implement, and validate timely remediation plans.<br>• Lead communication with external auditors and Audit Committee members regarding SOX-related matters.<br>• Partner with accounting, IT, financial reporting, and compliance teams to foster a strong culture of governance and accountability.