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7 results for Technology in Charlotte, NC

Impulse Consultant - Technology SME

Charlotte, NC
remote
Temporary / Contract
- USD / Hourly
We are looking for a skilled, detail-oriented technology specialist to support users, optimize application performance, and help deliver a reliable digital workplace experience in Charlotte, North Carolina. This Long-term Contract position is ideal for someone who combines strong technical knowledge with a service-oriented approach and can work across both business and technology teams. The role focuses on training, application setup, device connectivity, and day-to-day technical problem solving while promoting efficient, user-friendly solutions. Responsibilities: • Lead end-user learning initiatives by conducting training sessions and producing clear support materials for workplace technologies and business applications. • Set up, adjust, and maintain business applications for different teams to ensure consistent functionality and alignment with operational needs. • Support the integration and readiness of laptops, mobile devices, peripherals, and related equipment used throughout the organization. • Investigate and resolve issues involving hardware, software, and application settings to minimize disruptions and improve user productivity. • Work closely with technical teams and business partners to assist with application launches, upgrades, and broader technology deployment efforts. • Provide responsive user support and practical guidance on digital tools, workflows, and effective technology usage. • Keep configuration details, support procedures, and technical reference materials organized and up to date. • Recommend enhancements that streamline processes and create a better overall experience for end users.
2026-07-30T15:38:49Z

Contact Center Manager

Charlotte, NC
onsite
Permanent / Full Time
80000.00 - 120000.00 USD / Yearly
Our client is a rapidly growing HVAC organization seeking an experienced Contact Center Manager to take ownership of its customer contact center operations in Charlotte. This is a key leadership role for an organization that is growing quickly and looking to build the processes, technology, reporting, and infrastructure needed to support that growth.The ideal candidate is more than a traditional call center people manager. This person will be a data-driven, proactive operator who can look at contact center performance, identify opportunities, leverage technology and AI, and work cross-functionally to improve the customer experience and overall business efficiency.This is an opportunity for someone who enjoys entering a growing environment, identifying what is working and what is not, and then building better processes rather than simply maintaining the status quo.Key Responsibilities<ul><li>Lead the day-to-day operations of the contact center, ensuring appropriate coverage, responsiveness, service quality, and consistent execution.</li><li>Lead, coach, and develop a team of approximately 10–12 employees across local and offshore support functions, fostering accountability, productivity, and strong customer service.</li><li>Establish and monitor key performance indicators (KPIs) related to call volume, response times, conversion, service levels, customer experience, productivity, and other relevant contact center metrics.</li><li>Develop and improve reporting and dashboards to provide leadership with greater visibility into contact center performance and emerging trends.</li><li>Analyze operational data to identify bottlenecks, recurring issues, staffing opportunities, and other areas for improvement, then translate those findings into actionable solutions.</li><li>Proactively evaluate AI, automation, and emerging contact center technologies to identify opportunities to improve efficiency, customer communication, employee productivity, and scalability.</li><li>Identify opportunities to streamline workflows and eliminate unnecessary manual processes as the organization continues to grow.</li><li>Partner closely with Operations, Sales, Service, Finance, IT, and other departments to identify cross-functional inefficiencies and implement solutions.</li><li>Help develop and standardize contact center processes, procedures, service standards, escalation protocols, and best practices.</li><li>Oversee scheduling, workload distribution, staffing needs, and escalation management to ensure the team can effectively support business demand.</li><li>Utilize platforms such as ServiceTitan and QuickBooks Enterprise to support effective service coordination, customer communication, and administrative processes.</li><li>Identify training and development needs and establish coaching programs that improve both individual and team performance.</li><li>Monitor customer and operational trends and proactively recommend changes before issues become larger business problems.</li><li>Serve as a key operational partner to leadership as the company continues to scale, helping build the infrastructure and processes necessary to support continued growth.</li></ul>
2026-08-17T13:38:44Z

M&A Tax Manager

Charlotte, NC
onsite
Permanent / Full Time
200000.00 - 225000.00 USD / Yearly
We are looking for an experienced M& A Tax Manager to join a corporate tax team supporting strategic transactions and complex tax planning activities in Charlotte, North Carolina. This role is ideal for a tax specialist with deep knowledge of U.S. federal corporate taxation who can evaluate deal structures, assess tax implications, and partner with legal and business stakeholders. The position offers the opportunity to contribute to acquisitions, reorganizations, compliance review, and technical research in a fast-paced media environment. Responsibilities: • Lead tax due diligence efforts for mergers and acquisitions by examining financial records, tax filings, and other relevant target company information. • Model and compare tax outcomes for alternative transaction structures, including asset purchases, stock purchases, and internal restructuring strategies. • Conduct Section 382 studies for acquired entities with tax attributes and calculate applicable limitation amounts. • Prepare analyses of inside and outside tax basis for subsidiaries and partnerships to support reorganizations and broader tax planning initiatives. • Advise internal business partners and legal teams on the tax effects of external transactions and corporate restructuring activities. • Support tax-free liquidation and contribution transactions through diligence, technical analysis, and related computations under applicable tax rules. • Identify and document required income tax reporting and disclosure considerations for completed transactions. • Drive assigned projects from initial analysis through completion while meeting deadlines and maintaining accuracy. • Assist with federal income tax return review, technical tax research, and preparation of written memoranda summarizing conclusions and recommendations.
2026-08-18T14:28:45Z

Finance Transformation Manager

Charlotte, NC
onsite
Temporary / Contract
- USD / Hourly
We are looking for an experienced Finance Transformation Manager to lead complex finance modernization initiatives for client organizations in Charlotte, North Carolina. This Long-term Contract opportunity is ideal for someone who is detail oriented and can assess current-state operations, design practical improvement strategies, and guide teams through large-scale implementation efforts. The role focuses on strengthening finance and accounting processes, improving reporting effectiveness, and driving sustainable operating model enhancements across the business. Responsibilities: • Lead enterprise-wide finance transformation initiatives by assessing current workflows, identifying improvement opportunities, and delivering scalable process redesign plans. • Direct programs focused on finance and accounting optimization, including enhancements to month-end close, investor or fund reporting, and broader financial reporting activities. • Facilitate executive and client governance meetings, provide clear project updates, and align stakeholders on milestones, risks, and next steps. • Develop process inventories, documentation standards, and repeatable transformation frameworks that support consistent delivery across engagements. • Advise on operating model design across shared services, global business services, managed services, and offshore support structures. • Guide organizational change efforts tied to recommended improvements, helping business teams adopt new processes, tools, and ways of working. • Support process improvement efforts across core finance cycles such as order-to-cash, procure-to-pay, and record-to-report. • Apply automation and process intelligence solutions, including task mining, process mining, and robotic process automation, to improve efficiency and control. • Oversee accounting transition activities when needed, including work related to lease accounting, revenue recognition, reconciliations, and restatement support. • Mentor team members, review deliverables, coordinate cross-functional execution, and contribute to business development efforts that expand client relationships.
2026-08-19T17:28:44Z

Billing Clerk

Concord, NC
onsite
Permanent / Full Time
49920.00 - 50000.00 USD / Yearly
We are looking for a detail-oriented Billing Clerk to support a busy accounts receivable and invoicing operation in Concord, North Carolina. This position is ideal for someone who can manage a large volume of billing activity accurately while staying organized in a fast-paced printing and publishing environment. The role works closely with billing and receivables processes for leased technology services and offers a hybrid schedule with four days on-site and one day remote. Responsibilities: • Prepare and issue a high volume of invoices with accuracy and according to established timelines. • Review billing information carefully to confirm charges, supporting details, and customer records are correct before release. • Maintain organized invoicing documentation and update billing records within computerized systems. • Assist with accounts receivable activities, including monitoring open items and supporting follow-up on outstanding balances. • Coordinate with internal teams to resolve billing discrepancies, answer invoice-related questions, and ensure timely processing. • Track recurring and one-time billing activity for leased technology services provided to client locations. • Help improve day-to-day billing workflow by identifying errors, preventing delays, and maintaining strong record accuracy.
2026-07-31T12:43:46Z

Front Desk Coordinator

Cornelius, NC
onsite
Temporary / Contract
19.00 - 22.00 USD / Hourly
We are looking for a service-oriented Front Desk Coordinator to support a Financial Services office in Cornelius, North Carolina. This Long-term Contract position will serve as the first point of contact for clients and visitors, creating a welcoming and organized experience while keeping daily front office operations organized. The role is ideal for someone who communicates clearly, manages multiple priorities with ease, and takes pride in maintaining an efficient office environment. Responsibilities: • Welcome scheduled visitors and clients, provide a courteous reception experience, and assist with hospitality such as offering beverages upon arrival. • Manage a multi-line phone system by answering incoming calls promptly, directing inquiries to the appropriate team members, and handling call transfers efficiently. • Oversee day-to-day front desk operations to ensure the reception area remains organized, well-maintained, and ready for guests throughout the day. • Support general office administration by monitoring shared supplies, restocking printer materials, and helping maintain essential workplace resources. • Assist with incoming mail handling and coordinate distribution tasks as needed in alignment with office procedures. • Help maintain common areas by keeping reception spaces, kitchen items, and meeting-related materials neat and presentable. • Coordinate with internal staff to support guest arrivals and ensure scheduled visits run smoothly in a structured office setting. • Use office technology and internal systems, including contact and call-routing tools, to support accurate communication and front desk efficiency.
2026-08-19T12:53:43Z

Lease Administrator/Analyst 1

Charlotte, NC
onsite
Temporary / Contract
20.90 - 22.00 USD / Hourly
We are looking for a detail-oriented Lease Administrator/Analyst 1 to support lease administration activities for a Contract position based in Charlotte, North Carolina. This role focuses on examining lease documents, extracting key business and financial terms, and maintaining accurate records to support day-to-day operations. The ideal candidate is comfortable working in a deadline-driven environment, communicates clearly with internal teams and external partners, and brings strong analytical skills to financial review and compliance-related tasks. Responsibilities: • Review commercial lease agreements and related records to capture essential terms, payment obligations, renewal dates, and other critical details with accuracy. • Maintain lease data and supporting documentation within internal platforms, ensuring records remain current, organized, and audit-ready. • Perform financial reconciliations and monthly reviews to verify rent schedules, charges, and other monetary obligations against source documents. • Support budget oversight by examining lease-related expenses, identifying discrepancies, and helping resolve issues in a timely manner. • Coordinate correspondence with landlords, service partners, and internal stakeholders regarding documentation, claims, transmittals, and lease administration matters. • Track critical dates and workflow items to ensure renewals, notices, approvals, and other time-sensitive obligations are completed on schedule. • Assist with audit and quality assurance activities by preparing files, validating data, and responding to requests for lease and financial information. • Use ticketing systems and specialized software tools to manage tasks, document updates, and ad hoc financial requests efficiently.
2026-08-17T14:04:04Z