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1 result for Records Specialist in Charlotte, NC
- Charlotte, NC
- onsite
- Permanent / Full Time
- 65000 - 70000 USD / Yearly
- We are looking for a motivated and detail-oriented Collections Specialist to join our team in Charlotte, North Carolina. In this role, you will play a key part in managing accounts receivable and resolving collection issues efficiently. If you are a self-starter with strong communication skills and a passion for delivering excellent customer service, this position offers a great opportunity to grow in a supportive and collaborative work environment.<br><br>Responsibilities:<br>• Oversee and manage the collection process for commercial and consumer accounts, ensuring timely payments.<br>• Address and resolve exceptions flagged by AI-driven systems, maintaining accuracy and compliance.<br>• Coordinate with clients to resolve outstanding balances and negotiate payment arrangements when necessary.<br>• Maintain detailed records of collection activities, payments, and account statuses.<br>• Collaborate with internal teams to streamline the collections process and improve efficiency.<br>• Analyze accounts receivable data to identify trends and recommend process improvements.<br>• Ensure compliance with company policies and relevant regulations during all collection activities.<br>• Provide excellent customer service by addressing client inquiries professionally and promptly.<br>• Assist with the implementation and optimization of new AI tools to enhance collection operations.
- 2026-04-21T00:00:00Z