We are looking for an experienced Customer Service Representative to join our team in Rock Hill, South Carolina. As part of a long-term contract, you will play a vital role in ensuring exceptional communication and support for our customers and sales managers. This position requires a proactive mindset and strong organizational skills to enhance the overall customer experience within the machinery manufacturing industry.<br><br>Responsibilities:<br>• Manage customer inquiries by creating and tracking service tickets, ensuring timely follow-up and resolution.<br>• Communicate effectively with customers, product line managers, and the sales team regarding order statuses, inventory availability, replenishment schedules, and product updates.<br>• Provide proactive support for equipment orders, including scheduling coordination, processing order changes, issuing credits, and addressing general inquiries.<br>• Utilize business tools to gather and analyze information necessary for effective order management and customer service.<br>• Monitor order progress and collaborate with the distribution center to ensure on-time delivery, expediting requests when needed.<br>• Continuously develop product knowledge and system expertise to enhance customer support capabilities.<br>• Project a meticulous and customer-focused image to both internal and external stakeholders, contributing to positive company branding.<br>• Participate actively in team meetings and discussions to drive collaborative efforts and improve service delivery.
<ul><li><strong>Position: Commercial Lending Professional (CONTRACT ROLE)</strong></li><li><strong>Location: 4201 Congress Street, Charlotte, North Carolina, 28209, United States</strong></li><li><strong>Type: Hybrid - 100% ONSITE</strong></li><li><strong>Anticipated Hourly Pay Range: $30 - $33/Hourly</strong></li><li><strong>Experience: Knowledge of commercial lending loan documentation and the ability to interpret standard commercial lending legal terms and language.</strong></li></ul><p> </p><p><strong>Job Description:</strong></p><ul><li>The Collateral Specialist (CS) Hybrid role will support the Group Manager in both production Collateral Specialist responsibilities (detailed below) and in business management responsibilities (also detailed below).</li><li>A CS serves as the primary loan operations contact for approx. 25-35 clients with asset based loans provided by JPMC. CS will maintain a professional and courteous manner with all borrowers, including assisting borrowers by answering questions and resolving problems promptly; queries to be expected are billing, availability, borrowing, or other system update requirement related (e.g. advance rate update via appraisal, change in sublimit or commitment, etc). </li><li>The CS will perform a post-loan closing review of the relationship, including review of loan agreement and field exam and confirm deal tickler setup</li><li>The CS will draft and maintain the Client Resource Guide for all assigned accounts and assist with loan onboarding. </li><li>The CS will monitor the timeliness and completeness of the client’s collateral reporting and verify authorized signatures are on the reports; CS will also advise the Credit Risk Manager of reporting inadequacies and other issues and, under the Credit Risk Manager’s direction, work with the borrower to resolve these problems. </li><li>CS will review, analyze, reconcile, and post the borrowing base certificate and/or sales and collection reports and supporting documentation to confirm the value of the borrower’s collateral as well as the availability and the collateral system; CS should be able to calculate ineligible and reconcile collateral to agings, perpetuals and financial statements or ledgers. </li><li>Collateral Specialists should also have an effective and regular line of communication with the Credit Risk Manager on assigned accounts, and alert them to any unusual trends observed in performing routine job duties. Other duties and special projects may be assigned by management. </li><li>From a Business Management perspective, the role will work closely with the Group Manager in building out an activity tracker for deal staffing, as well as general executive document preparations, assisting the Collateral Excellence Lead with performance management tool development and procedure library building, and working with the Product Owner team to develop executive management reporting. </li></ul><p><br></p>
<p>We are looking for a highly skilled Creative Services Manager to join our team on a contract basis in Charlotte, North Carolina. In this role, you will be instrumental in shaping and maintaining the visual representation of our institution, collaborating across departments to create impactful marketing and communication materials. This position offers an exciting opportunity to apply your creative expertise in a dynamic and fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Develop strategic approaches to audience engagement and messaging in collaboration with the marketing and communications team.</p><p>• Provide creative direction for advertising campaigns, website content, social media initiatives, photography, video productions, and special events.</p><p>• Partner with media buying agencies to execute effective print and digital marketing strategies.</p><p>• Design and oversee the production of advertisements, publications, and collateral materials, such as annual reports, donor recognition pieces, recruitment materials, and academic brochures.</p><p>• Create and manage the design of invitations, posters, programs, and other materials for various campus events and organizations.</p><p>• Develop graphics and artwork to enhance campus spaces, reinforcing brand identity and community spirit.</p><p>• Manage the production calendar and project workflow to ensure timely delivery and efficient resource allocation.</p><p>• Maintain relationships with external vendors, including print shops and mail houses, to ensure quality and efficiency.</p><p>• Assist in upholding brand standards and style guidelines to ensure consistency across all materials.</p><p>• Contribute to additional marketing and communications projects as assigned.</p>
We are looking for a highly skilled Creative Services Manager to join our team on a contract basis in Charlotte, North Carolina. In this role, you will be instrumental in shaping and maintaining the visual representation of our institution, collaborating across departments to create impactful marketing and communication materials. This position offers an exciting opportunity to apply your creative expertise in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Develop strategic approaches to audience engagement and messaging in collaboration with the marketing and communications team.<br>• Provide creative direction for advertising campaigns, website content, social media initiatives, photography, video productions, and special events.<br>• Partner with media buying agencies to execute effective print and digital marketing strategies.<br>• Design and oversee the production of advertisements, publications, and collateral materials, such as annual reports, donor recognition pieces, recruitment materials, and academic brochures.<br>• Create and manage the design of invitations, posters, programs, and other materials for various campus events and organizations.<br>• Develop graphics and artwork to enhance campus spaces, reinforcing brand identity and community spirit.<br>• Manage the production calendar and project workflow to ensure timely delivery and efficient resource allocation.<br>• Maintain relationships with external vendors, including print shops and mail houses, to ensure quality and efficiency.<br>• Assist in upholding brand standards and style guidelines to ensure consistency across all materials.<br>• Contribute to additional marketing and communications projects as assigned.
<p>The Creative Director is responsible for leading the creative vision, strategy, and execution of all brand, marketing, and design initiatives. This role oversees a team of designers, copywriters, and other creative professionals, ensuring all creative output aligns with brand identity, business objectives, and customer engagement goals. The Creative Director serves as both a strategic thinker and hands-on leader who inspires innovation and delivers impactful storytelling across multiple platforms.</p><p><strong>Key Responsibilities: </strong></p><ul><li>Develop and execute the overall creative vision and brand strategy.</li><li>Lead and mentor creative teams including designers, art directors, copywriters, and multimedia specialists.</li><li>Oversee the creation of visual and written content across digital, print, advertising, video, and social media.</li><li>Collaborate with marketing, product, and executive leadership to align creative campaigns with business goals.</li><li>Ensure brand consistency across all communications, campaigns, and touchpoints.</li><li>Present and pitch creative concepts to internal stakeholders and external clients.</li><li>Manage multiple projects from concept to completion, meeting deadlines and maintaining high-quality standards.</li><li>Stay current with design, marketing, and cultural trends to keep creative work fresh and relevant.</li><li>Oversee budgets, timelines, and resources for creative projects.</li></ul>
<p>We are looking for an experienced FP& A Lead to join our team in Lexington, North Carolina. In this role, you will oversee financial planning and analysis activities, ensuring data accuracy and supporting strategic decision-making. This position is ideal for a proactive individual with strong analytical skills and a passion for driving financial performance.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Act as FP& A Team Lead to ensure timely and accurate financial reporting and analysis.</li><li>Optimize financial planning processes to improve efficiency and operational effectiveness.</li><li>Mentor and support the growth and development of team members to enhance their skills and capabilities.</li><li>Assist in developing annual budgets and quarterly forecasts to align with organizational goals.</li><li>Prepare and deliver monthly financial reports, including variance analysis, to management.</li><li>Analyze financial data to identify trends, variances, and opportunities for improvement.</li><li>Collaborate with department leaders to gather relevant financial information and provide analytical support.</li><li>Conduct ad hoc financial analyses to address specific business needs and challenges.</li></ul><p><br></p>
