<ul><li>Provide Tier 1-2 technical support via phone, email, and ticketing systems</li><li>Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity</li><li>Set up and configure user accounts, email, and access permissions</li><li>Support Windows-based systems, Microsoft 365 applications, and endpoint devices</li><li>Document incidents, resolutions, and escalate more complex issues to higher-level support teams</li><li>Assist with onboarding/offboarding by provisioning equipment and system access</li><li>Maintain accurate records of IT assets and support activities</li><li>Deliver excellent customer service and communicate technical issues clearly to non-technical users</li><li>Follow standard IT procedures and contribute to knowledge base documentation</li></ul>
<p>We are seeking a motivated and technically skilled IT Specialist to support a growing organization. This is a hands-on opportunity for someone who enjoys solving technical problems, supporting end users, and improving IT systems and processes across a fast-paced operational environment.</p><p>The ideal candidate is proactive, service-oriented, and comfortable working across hardware, software, networking, and infrastructure support. This role plays a key part in maintaining a stable, secure, and efficient IT environment while contributing to ongoing technology improvements and projects.</p><p><strong>Responsibilities</strong></p><p>• Provide technical support for hardware, software, networking, telephone, and audio-visual systems</p><p> • Troubleshoot and resolve technical issues across Windows and Linux environments</p><p> • Assist with system monitoring, maintenance, security, backups, and overall IT performance</p><p> • Support end users with day-to-day IT needs and provide timely issue resolution</p><p> • Collaborate with internal teams and external vendors to maintain business technology systems</p><p> • Assist with implementation and improvement of IT processes, procedures, and documentation</p><p> • Participate in IT-related projects and support ongoing infrastructure initiatives</p><p> • Maintain documentation, knowledge sharing, and user training materials as needed</p><p> • Help ensure system reliability, security, and operational efficiency across the organization</p>
<p>We are proactively seeking experienced GIS Systems Administrators for upcoming contract and contract-to-hire opportunities supporting enterprise GIS environments and municipal technology operations.</p><p>These roles are ideal for professionals with a strong background in ESRI administration, GIS infrastructure support, systems administration, and enterprise application support. Candidates should be comfortable working in collaborative environments while also independently managing technical projects and operational priorities.</p><p><strong>Responsibilities</strong></p><ul><li>Administer and support enterprise GIS environments including ArcGIS Enterprise, ArcGIS Online, Portal, and related ESRI technologies</li><li>Manage GIS infrastructure, mapping services, web applications, integrations, and enterprise databases</li><li>Support GIS users, troubleshoot technical issues, and provide ongoing operational support</li><li>Configure and maintain WebMaps, WebApps, dashboards, mobile GIS solutions, and mapping services</li><li>Perform ArcGIS Server administration including upgrades, installations, publishing services, and maintenance</li><li>Support Cityworks administration and integration efforts</li><li>Assist with GIS data creation, conversion, maintenance, and quality assurance initiatives</li><li>Collaborate with IT teams, business stakeholders, leadership, and outside agencies on cross-functional projects</li><li>Maintain technical documentation, security standards, and system performance optimization</li></ul>
<ul><li>Provide Tier 1/2 technical support for desktops, laptops, mobile devices, printers, and shop-floor systems</li><li>Troubleshoot and resolve hardware, software, and network-related issues in a timely manner</li><li>Support ERP users (e.g., troubleshooting access issues, basic navigation, reporting support, coordination with ERP teams/vendors)</li><li>Provision and deprovision user accounts, permissions, and access (Active Directory, Microsoft 365, ERP systems)</li><li>Assist with deployment, configuration, and maintenance of IT equipment across office and production environments</li><li>Support network connectivity (wired/wireless), including basic troubleshooting of switches, routers, and VLANs</li><li>Maintain and update IT documentation, asset inventory, and support procedures</li><li>Collaborate with cross-functional teams including production, engineering, and operations to resolve system issues</li><li>Assist with system upgrades, patches, and IT projects (ERP enhancements, infrastructure updates, etc.)</li><li>Ensure adherence to IT security policies, including endpoint protection and user access controls</li><li>Provide on-site support in a manufacturing/plant environment (including shop floor as needed)</li></ul>