<p>We’re actively seeking a high-level Tier 3 Administrator / Technical Support Engineer with deep telecommunications expertise who thrives in complex environments and enjoys being the technical authority in the room.</p><p>This is not a Tier 1 or Tier 2 role. We need a true escalation-level expert who can own advanced troubleshooting, confidently present solutions to customers via video conference, and lead by example in a fast-paced NOC setting.</p><p><br></p><p><strong>What You’ll Own</strong></p><ul><li>Advanced troubleshooting of DSL, Cable, T-1, Ethernet & Cellular circuits</li><li>Configuration & maintenance of routers, switches, firewalls, and modems</li><li>Deep VoIP & SIP troubleshooting (Wireshark, SIP ladder analysis)</li><li>Legacy PBX system support</li><li>Active Directory & Azure AD user administration</li><li>Server installation, upgrades & integrations</li><li>Network performance monitoring (latency, throughput, utilization)</li><li>Vulnerability identification & mitigation testing</li><li>Backup/recovery process management</li><li>Entry-level project coordination & dispatch oversight</li><li>Technical solution design & customer-facing presentations</li></ul><p><strong>Environment</strong></p><ul><li>Small corporate office + NOC setting</li><li>High accountability, collaborative culture</li><li>Customer-facing with regular video solution presentations</li><li>Requires composure under pressure & leadership by example</li></ul>
<p>We are seeking a strategic and detail-oriented Communications Specialist to develop and execute internal and external communications that strengthen brand reputation, employee engagement, and stakeholder relationships. This role partners cross-functionally to ensure clear, consistent messaging across all channels.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop and implement internal and external communications plans</li><li>Draft press releases, executive communications, newsletters, and announcements</li><li>Manage company messaging across website, email, and social platforms</li><li>Support media relations efforts and coordinate PR initiatives</li><li>Ensure brand voice and messaging consistency across departments</li><li>Collaborate with leadership on crisis communication planning</li><li>Monitor communication effectiveness and provide performance insights</li></ul><p><br></p>
<ul><li>Develop and maintain backend services and applications using C# and the .NET platform.</li><li>Design, write, and optimize complex SQL queries, stored procedures, and database schemas to support high-performance, data-intensive workflows.</li><li>Build and maintain APIs and service layers that integrate with relational databases and downstream systems.</li><li>Troubleshoot, analyze, and resolve application and data-related issues, including query performance and data integrity concerns.</li><li>Apply best practices for testing, version control, and deployment to ensure stability and reliability.</li><li>Collaborate with product, business, and technical stakeholders to translate data and system requirements into scalable technical solutions.</li><li>Contribute to architectural decisions, code reviews, and documentation to improve system quality and maintainability.</li></ul>