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8 results for Management Resources in Charlotte, NC

Resolvion

Charlotte, NC
remote
Permanent
53000.00 - 55000.00 USD / Yearly
Senior Billing Analyst (Billing III) About the RoleWe are seeking a senior‑level billing professional to step into a highly visible Billing position within a growing, fast‑paced organization that supports financial institutions and asset‑based clients. This role is ideal for someone who enjoys problem‑solving, process improvement, and mentoring while remaining hands‑on with day‑to‑day billing execution. This position was created due to increased volume and the need for additional senior expertise on the billing team. You’ll play a key role in shaping workflows, strengthening SOPs, and serving as a critical point of contact internally and externally. What Makes This Role Unique<ul><li>Opportunity to help shape and improve SOPs and billing processes</li><li>Exposure to client-facing communication (emails and calls; ~20% of the role)</li><li>Work closely with cross‑functional teams, including billing, AR, collections, and leadership</li><li>Senior‑level responsibilities without people‑management pressure</li><li>Long‑term potential and stability</li></ul> Key ResponsibilitiesBilling Operations & Quality Control<ul><li>Oversee weekly data validation to ensure invoices are accurately submitted through third‑party platforms</li><li>Review and resolve rejected or denied invoices, correcting billing errors and resubmitting within established SLAs</li><li>Process agent invoice submissions and manage billing queues within the ERP system</li><li>Ensure invoices are properly uploaded and completed to notify clients of billing completion</li><li>Assess billing scenarios that fall outside contract parameters and escalate as needed for alignment</li></ul>Client & Internal Support<ul><li>Manage the shared billing inbox daily, distributing inquiries and responding to client requests</li><li>Handle inbound client calls professionally and accurately</li><li>Provide billing coverage during absences or month‑end volume spikes</li><li>Serve as a trusted billing resource for internal stakeholders and upper management</li></ul>Process Improvement & Leadership Support<ul><li>Perform root‑cause analysis on billing issues to identify process breakdowns or system gaps</li><li>Assist with refining SOPs and testing new billing processes or systems</li><li>Conduct weekly coaching sessions with billing staff tied to KPI performance</li><li>Support onboarding and training of new billing team members</li></ul>
2026-04-15T19:58:44Z

Helpdesk Support Specialist

Charlotte, NC
onsite
Temporary
19.00 - 19.00 USD / Hourly
Job SummaryWe are seeking a motivated and customer-focused Helpdesk Support Specialist to join our IT team. This role is pivotal in ensuring our associates and customers receive timely, professional support for all technology-related issues. You will manage incoming requests, provide first-level support, and escalate issues when necessary, helping drive productivity and operational efficiency across the organization. Key ResponsibilitiesCustomer Support & Issue Resolution<ul><li>Log and track all incoming calls and requests in the Helpdesk system with complete and accurate information.</li><li>Respond promptly to Level I support calls and escalations within agreed-upon timelines.</li><li>Troubleshoot hardware, software, and peripheral issues to resolve first-level problems efficiently.</li><li>Escalate complex issues to appropriate teams following Helpdesk procedures.</li><li>Monitor voicemails, emails, and tickets, ensuring timely follow-up and closure.</li></ul>Process & Knowledge Management<ul><li>Access knowledge bases, FAQs, and documentation to aid in problem-solving.</li><li>Maintain and update Helpdesk documentation and knowledge resources.</li><li>Contribute to the refinement and effectiveness of the Helpdesk Call Tracking system.</li><li>Create help sheets and FAQs to enhance team efficiency and user experience.</li></ul>Client Satisfaction & Communication<ul><li>Monitor open requests and ensure timely resolution through collaboration with Helpdesk team members or supervisors.</li><li>Conduct follow-up calls or surveys to assess client satisfaction and gather feedback.</li><li>Maintain positive interactions and build rapport with customers, ensuring a culture of excellent service.</li></ul>Continuous Improvement & Special Projects<ul><li>Identify areas for process improvement and propose creative solutions to increase productivity.</li><li>Support special projects and cross-functional IT initiatives as assigned.</li><li>Stay current on supported software, hardware, and system configurations.</li></ul>
2026-04-01T18:18:42Z

Product Manager

Charlotte, NC
onsite
Contract / Temporary to Hire
55.41 - 64.16 USD / Hourly
We are looking for an experienced Product Manager to join our team in Charlotte, North Carolina, on a Contract to permanent position. In this role, you will play a pivotal part in driving the development of innovative advertising solutions within the printing and publishing industry. You’ll collaborate across teams to transform ideas into actionable products and strategies, ensuring alignment with market needs and business goals. Responsibilities: • Define, test, and refine new advertising solutions, including social media formats, short-form videos, and other creative ad products. • Develop comprehensive product specifications and go-to-market strategies to support new offerings. • Lead pilot programs to evaluate product potential, analyze outcomes, and decide on scaling, iteration, or retirement. • Work closely with UX designers, developers, and AI tools to build and enhance product functionality. • Create sales enablement materials such as pricing models, training resources, and product documentation. • Monitor product performance metrics to identify opportunities for optimization in pricing, packaging, and delivery. • Collaborate with local sales teams to gather insights and incorporate market feedback into product development. • Partner with cross-functional teams, including advertising operations, editorial, design, marketing, and client experience, to ensure seamless execution. • Manage relationships with external vendors and partners to support product initiatives. • Contribute to product release cycles and work to improve processes and workflows.
2026-04-03T15:44:07Z

Administrative Assistant

Hickory, NC
onsite
Temporary
18.00 - 20.00 USD / Hourly
We are looking for a skilled Administrative Assistant to provide comprehensive support to the General Counsel and the legal department in Hickory, North Carolina. In this long-term contract role, you will play a key part in maintaining seamless daily operations, ensuring the accuracy of legal documents, and handling confidential information with the highest level of professionalism. If you excel in organization, communication, and attention to detail, this position offers an excellent opportunity to contribute to the telecom services industry. Responsibilities: • Offer direct administrative support to the General Counsel, including managing schedules, handling expense reports, and drafting correspondence. • Review, edit, and format legal documents to guarantee accuracy, clarity, and adherence to organizational standards. • Facilitate contract processing by ensuring all documentation is complete, consistent, and legally compliant. • Perform data entry tasks and maintain well-organized legal and administrative files, including sensitive and confidential records. • Coordinate office logistics and resources to promote efficient operations within the legal department. • Manage incoming communications, ensuring prompt follow-up and appropriate routing of legal and business inquiries. • Provide assistance during peak workload periods by adjusting priorities and deadlines as needed.
2026-04-07T17:43:46Z

Assistant Controller

Charlotte, NC
onsite
Permanent
110000.00 - 130000.00 USD / Yearly
We are looking for an Assistant Controller to join our team in Charlotte, North Carolina. This role offers an exciting opportunity to contribute to a company dedicated to delivering impactful projects that improve communities and foster innovation. As part of our team, you'll play a key role in ensuring financial excellence while working alongside experienced team members in a collaborative and growth-driven environment. Responsibilities:• Oversee the company’s daily treasury operations to ensure accuracy and efficiency.• Provide support to the Controller and other accounting team members with assigned tasks and responsibilities.• Lead and mentor two team members in the accounting department on a day-to-day basis.• Drive continuous improvement initiatives to refine accounting processes and procedures.• Act as a financial resource for non-accounting staff and external business partners.• Develop expertise to become a highly skilled financial specialist within the construction industry.• Collaborate with stakeholders to ensure compliance with financial reporting standards and audits.• Utilize industry-specific software to manage financial data effectively
2026-03-19T18:04:41Z

Project Manager

Charlotte, NC
remote
Temporary
42.75 - 49.50 USD / Hourly
We are looking for an experienced Project Manager to oversee the implementation of organizational tools and processes for a marketing department. This Contract position requires a detail-oriented individual who can streamline workflows, enhance collaboration, and provide training to ensure the team can effectively use new systems. The role offers the opportunity to work remotely while driving impactful improvements. Responsibilities: • Manage the implementation of new project management tools to centralize marketing operations and campaign planning. • Coordinate with cross-functional teams, including media and corporate communications, to ensure alignment across all channels. • Develop and maintain a business-facing calendar that integrates marketing and media activities. • Gather and analyze campaign metrics to evaluate performance and generate comprehensive recaps. • Provide training sessions for team members to ensure proficiency with the new tools and systems. • Create streamlined workflows for request forms and other departmental processes. • Serve as a recurring resource to assist with future system enhancements and updates. • Ensure all data and project structures are organized and accessible within the new platform. • Collaborate with stakeholders to customize views and functionalities tailored to departmental needs.
2026-04-08T17:34:02Z

Culture & Talent Development Specialist

Spartanburg, SC
onsite
Permanent
80000.00 - 95000.00 USD / Yearly
We are looking for a Senior Human Resources Specialist to focus on culture and talent development, helping to create an engaging and growth-oriented environment for employees. In this role, you will collaborate with HR and business leaders to design and implement programs that enhance organizational culture, support career progression, and improve team performance. This position is ideal for someone who enjoys developing practical initiatives and working closely with leadership to drive employee success. Responsibilities: • Develop and implement initiatives that reinforce organizational culture and enhance employee engagement. • Create and deliver leadership and employee development programs tailored to individual and team growth. • Provide tools and resources to clarify career paths, expectations, and opportunities for advancement. • Facilitate discussions on talent development and ensure effective follow-through to support growth. • Organize and execute engagement activities such as surveys, focus groups, and feedback sessions. • Monitor participation and evaluate the impact of development programs using measurable outcomes. • Update and refine tools, resources, and documentation to enhance leadership and employee development. • Collaborate with HR and business leaders to assess needs and deliver practical solutions. • Contribute to broader HR initiatives and maintain a team-oriented approach.
2026-03-24T19:54:05Z

Payroll Administrator

Concord, NC
onsite
Permanent
70000.00 - 75000.00 USD / Yearly
We are looking for a detail-oriented Payroll Administrator to join our team in Concord, North Carolina. In this role, you will be responsible for managing multi-state payroll for approximately 1,000 employees, ensuring compliance with all federal, state, and local regulations. Additionally, you will oversee benefits and retirement plan administration while delivering exceptional service to employees. Responsibilities: • Process full-cycle, multi-state payroll on a biweekly schedule, ensuring accuracy and compliance with relevant laws. • Maintain accurate payroll records, including earnings, deductions, and tax data, while resolving discrepancies promptly. • Administer payroll tax processes, such as withholding, reporting, and remittance, and manage year-end filings including W-2s. • Ensure compliance with complex state regulations, including California wage and hour laws, and support internal and external audits. • Oversee employee benefits programs, including health, dental, vision, life insurance, and leave programs, processing changes as needed. • Administer the company's 401(k) plan, managing enrollments, contributions, loans, and distributions to ensure compliance. • Reconcile payroll and benefits data, including general ledger entries and invoices, identifying and correcting discrepancies. • Generate detailed payroll and benefits reports to support management and finance teams in decision-making. • Coordinate annual nondiscrimination testing and audits for retirement plans in partnership with plan providers. • Handle payroll-related inquiries from employees, providing timely and accurate resolutions.
2026-04-15T14:44:07Z