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10 results for Learning And Development Manager in Charlotte, NC

Human Resources (HR) Manager

Charlotte, NC
onsite
Permanent / Full Time
90000.00 - 110000.00 USD / Yearly
We are looking for an experienced Human Resources Manager to establish and lead a dedicated HR function for a growing organization in Charlotte, North Carolina. This position is ideal for someone who thrives in an entrepreneurial setting and can create structure, improve people processes, and support leaders across recruiting, employee development, and compliance. The role is fully onsite and offers the opportunity to shape HR strategy while serving as a trusted resource for managers and employees. Responsibilities: • Create and implement core HR programs, policies, and workflows for an organization building its first dedicated human resources function. • Lead full-cycle recruiting efforts, including sourcing candidates, coordinating interviews, and improving hiring practices to support continued company growth. • Manage onboarding activities that help new hires integrate smoothly into the business and understand expectations, culture, and available resources. • Partner with leaders to design and support employee performance review processes, offering guidance on feedback, evaluations, and development planning. • Develop compensation structures and salary guidelines that bring consistency and clarity to role leveling and pay decisions. • Oversee HR operations and compliance activities, helping the company maintain sound employment practices as it grows across multiple offices. • Serve as the primary coordinator for benefits administration by working with external brokers and internal stakeholders on medical, dental, vision, and retirement programs. • Evaluate and enhance HR technology and system usage, including expanding capabilities that support payroll, documentation, and performance management. • Build training and development initiatives such as internship partnerships and other programs that strengthen talent pipelines and employee growth.
2026-09-08T17:18:41Z

Contact Center Manager

Charlotte, NC
onsite
Permanent / Full Time
80000.00 - 120000.00 USD / Yearly
Our client is a rapidly growing HVAC organization seeking an experienced Contact Center Manager to take ownership of its customer contact center operations in Charlotte. This is a key leadership role for an organization that is growing quickly and looking to build the processes, technology, reporting, and infrastructure needed to support that growth.The ideal candidate is more than a traditional call center people manager. This person will be a data-driven, proactive operator who can look at contact center performance, identify opportunities, leverage technology and AI, and work cross-functionally to improve the customer experience and overall business efficiency.This is an opportunity for someone who enjoys entering a growing environment, identifying what is working and what is not, and then building better processes rather than simply maintaining the status quo.Key Responsibilities<ul><li>Lead the day-to-day operations of the contact center, ensuring appropriate coverage, responsiveness, service quality, and consistent execution.</li><li>Lead, coach, and develop a team of approximately 10–12 employees across local and offshore support functions, fostering accountability, productivity, and strong customer service.</li><li>Establish and monitor key performance indicators (KPIs) related to call volume, response times, conversion, service levels, customer experience, productivity, and other relevant contact center metrics.</li><li>Develop and improve reporting and dashboards to provide leadership with greater visibility into contact center performance and emerging trends.</li><li>Analyze operational data to identify bottlenecks, recurring issues, staffing opportunities, and other areas for improvement, then translate those findings into actionable solutions.</li><li>Proactively evaluate AI, automation, and emerging contact center technologies to identify opportunities to improve efficiency, customer communication, employee productivity, and scalability.</li><li>Identify opportunities to streamline workflows and eliminate unnecessary manual processes as the organization continues to grow.</li><li>Partner closely with Operations, Sales, Service, Finance, IT, and other departments to identify cross-functional inefficiencies and implement solutions.</li><li>Help develop and standardize contact center processes, procedures, service standards, escalation protocols, and best practices.</li><li>Oversee scheduling, workload distribution, staffing needs, and escalation management to ensure the team can effectively support business demand.</li><li>Utilize platforms such as ServiceTitan and QuickBooks Enterprise to support effective service coordination, customer communication, and administrative processes.</li><li>Identify training and development needs and establish coaching programs that improve both individual and team performance.</li><li>Monitor customer and operational trends and proactively recommend changes before issues become larger business problems.</li><li>Serve as a key operational partner to leadership as the company continues to scale, helping build the infrastructure and processes necessary to support continued growth.</li></ul>
2026-08-17T13:38:44Z

AML/BSA Manager

Charlotte, NC
onsite
Temporary / Contract
- USD / Hourly
We are looking for an experienced AML/BSA Manager to lead teams supporting financial crimes compliance work in Charlotte, North Carolina. This Long-term Contract position is ideal for a hands-on leader who can guide investigators, maintain strong quality standards, and help deliver consistent results across active engagements. The role requires close oversight of casework, coaching of team members, and sound judgment when addressing suspicious activity, escalation decisions, and reporting recommendations. After five weeks of fully onsite training, the position will move to a hybrid schedule with in-office work on Tuesday, Wednesday, and Thursday. Responsibilities: • Direct investigators and senior investigators across financial crimes compliance assignments, ensuring work is completed accurately and on schedule. • Provide day-to-day leadership through coaching, mentoring, feedback sessions, and performance evaluations that support team growth and accountability. • Track operational measures such as output, attendance, paid time off, aging inventory, and case turnaround to keep performance aligned with expectations. • Lead recurring team discussions, calibration sessions, and performance meetings to resolve obstacles and reinforce quality standards. • Distribute case assignments within the case management platform and balance workloads based on priorities and team capacity. • Evaluate complex or specialty escalations before submission and provide guidance on appropriate next steps. • Review completed work, deliver targeted quality feedback, and conduct one-on-one coaching based on findings from performance reviews and quality checks. • Personally manage and close a daily volume of investigations while maintaining documentation standards and sound decision-making. • Analyze quality control and decision-testing results to identify underlying causes and recommend corrective actions. • Prepare status reports, project updates, performance metrics, and other deliverables while promoting a collaborative and positive team environment.
2026-09-03T17:53:59Z

Project Manager/Sr. Consultant

Fort Mill, SC
onsite
Temporary / Contract
78.85 - 91.30 USD / Hourly
Position SummaryAs the IT Senior Project Manager, you will play a crucial role in ensuring the successful delivery of our corporate strategic and large transformational projects to ensure it meets committed cost, timelines, and quality standards. We are looking for an experienced project manager to join our team and lead the transformation of project management practices. This role is a great fit for someone who excels in managing complex technical projects, vendor relationships, and embraces Agile principles, including Scrum. You will report to the IT Director PMO. This job is on-site in Fort Mill, SC.Essential Functions:• Implementation and Integration:o Lead the implementation of Oracle/Microsoft projects, ensuring seamless integration with existing systems and processeso Collaborate with stakeholders to gather requirements, develop specifications, and ensure the solution meets business needso Coordinate with Oracle and other third-party vendors to ensure timely and effective delivery of services• Project Planning and Management:o Develop comprehensive project plans, including scope, objectives, timelines, and resource allocationo Manage project budgets, track expenditures, and deliver projects within budget.o Define project success criteria and communicate them to involved parties throughout the project lifecycle• Jira Administration, Team Leadership and Collaboration: o Administer, configure, and optimize Jira Cloud to support project, workflow, permission, and automation needs across technology teamso Assemble and lead cross-functional project teams, providing direction and support to team memberso Foster a collaborative and high-performance team environmento Communicate project status, risks, and issues to stakeholders and senior management• Risk Management: o Identify, analyze, and mitigate project risks o Develop contingency plans to address potential challenges and ensure project continuity• Change Management:o Develop and implement change management strategies to support the adoption of Oracle Field Serviceso Provide training and support to end-users to ensure successful system utilization• Vendor Management:o Identify and engage with third-party vendors and suppliers to support program and project needso Negotiate and manage vendor contracts and relationships, ensuring quality, cost-effectiveness, and on-time delivery of goods and services• Stakeholder Communicationo Be the primary point of contact for project stakeholders, ensuring open and transparent communicationo Develop and execute communication plans to keep stakeholders informed and engaged
2026-09-08T16:53:41Z

Full Charge Bookkeeper

Charlotte, NC
remote
Permanent / Full Time
90000.00 - 100000.00 USD / Yearly
Full Charge BookkeeperCharlotte, NC Area | On-SiteA respected and growing professional services firm is seeking a hands-on Full Charge Bookkeeper to oversee the firm's accounting operations and financial management. This position is ideal for an experienced accounting professional who enjoys owning the entire accounting function, partnering with leadership, and contributing to both financial and operational success. This is a highly visible role that will serve as the primary accounting and finance resource for the organization while supporting broader administrative and operational functions as needed. The ideal candidate thrives in a small-business environment, enjoys wearing multiple hats, and is comfortable balancing day-to-day transactional work with financial reporting and process improvement initiatives. Key ResponsibilitiesAccounting & Financial Management<ul><li>Manage all day-to-day accounting functions, including:</li><li>Accounts Payable</li><li>Accounts Receivable</li><li>Billing and invoicing</li><li>Payroll processing</li><li>General ledger maintenance</li><li>Bank reconciliations</li><li>Month-end and year-end close activities</li><li>Maintain accurate financial records utilizing QuickBooks and related systems.</li><li>Prepare and analyze financial reports for leadership.</li><li>Monitor cash flow, banking activity, and overall financial performance.</li><li>Coordinate with external CPA firms and financial advisors.</li><li>Manage expense reporting and expense reimbursement processes.</li><li>Oversee trust account administration and reconciliation activities.</li></ul>Budgeting & Forecasting<ul><li>Assist leadership with budgeting and financial planning.</li><li>Develop forecasts and financial models to support business decisions.</li><li>Analyze financial results and identify trends, risks, and opportunities.</li><li>Provide actionable recommendations to improve operational efficiency and financial performance.</li></ul>Payroll & Benefits Administration<ul><li>Oversee payroll processing and payroll-related reporting.</li><li>Coordinate with external benefits providers.</li><li>Assist with employee benefits administration, including healthcare and retirement plans.</li><li>Ensure accurate and timely completion of recurring payroll and benefit-related responsibilities.</li></ul>Process Improvement & Internal Controls<ul><li>Develop and maintain accounting procedures, documentation, and standard operating procedures.</li><li>Strengthen internal controls and financial processes.</li><li>Identify opportunities to improve efficiency and reduce risk.</li><li>Support business continuity through cross-training and process documentation.</li></ul>Leadership & Operations Support<ul><li>Partner closely with firm leadership on financial and operational matters.</li><li>Provide guidance and support to administrative staff as needed.</li><li>Assist with various office operations and administrative responsibilities.</li><li>Maintain strict confidentiality regarding financial, employee, and client information.</li></ul>
2026-09-08T17:13:38Z

Project Assistant

Charlotte, NC
onsite
Temporary / Contract
14.00 - 14.00 USD / Hourly
We are looking for a Project Assistant to support a seasonal Non-profit client registration effort in Charlotte, North Carolina. This is a Contract position lasting approximately 5 to 6 weeks beginning in early October, ideal for someone who is organized, comfortable using computer systems, and confident working directly with a diverse client population. The role involves assisting with registration interviews, entering application details accurately, and helping the team maintain an efficient and welcoming process during a busy service period. Responsibilities:<ul><li>Guide families through the client registration process for the Angel Tree Program, ensuring accuracy and completeness of information.</li><li>Conduct in-person interviews to verify documents, answer questions, and resolve any discrepancies with care and professionalism.</li><li>Support Spanish-speaking clients by providing translation assistance (via tools or conversation).</li><li>Coordinate scheduling, manage appointments, and oversee logistics for community-facing events.</li><li>Maintain accurate digital records by scanning and inputting data.</li><li>Communicate with clients via text platforms to provide timely updates and reminders.</li><li>Assist with seasonal programming by managing schedules, coordinating resources, and supporting team goals.</li><li>Participate in training sessions to stay current on program requirements.</li><li>Deliver warm, respectful, and solution-focused customer service.</li></ul>Why You’ll Love This Role:<ul><li>Be part of a mission-driven project that brings hope and joy to local families during the holiday season.</li><li>Gain hands-on experience in community engagement, client relations, and event coordination.</li><li>Work alongside a supportive team dedicated to making a lasting impact.</li><li>Enjoy the energy and fulfillment of a short-term, high-impact role where your efforts are felt immediately</li></ul>
2026-09-09T15:18:45Z

Human Resources (HR) Project Manager

Charlotte, NC
onsite
Temporary / Contract
59.38 - 68.75 USD / Hourly
We are looking for an experienced Human Resources (HR) Project Manager to support and optimize an established Workday environment in Charlotte, North Carolina. This Long-term Contract position is ideal for an individual who combines technical Workday knowledge with strong functional understanding across reporting, integrations, and financial operations. The role will work closely with operational leaders and business partners to strengthen system performance, resolve issues, and deliver practical improvements that support HR, finance, payroll, and related teams. Responsibilities: • Develop and refine complex Workday reports, including advanced, matrix, and composite reporting solutions that meet business and operational needs. • Build, update, and maintain dashboards while helping teams apply appropriate security standards and sound data governance practices. • Support and improve inbound and outbound Workday integrations by handling monitoring, troubleshooting, validation, and technical documentation. • Configure and resolve issues related to financial management areas such as general ledger, worktags, expenses, and connected financial interfaces. • Oversee the health and consistency of Workday tenants across sandbox, preview, and production environments to promote system stability. • Participate in release activities by testing updates, assessing business impact, and recommending actions for weekly, monthly, and quarterly changes. • Investigate support requests, manage ticket resolution through ServiceNow, and confirm that fixes are tested before deployment. • Contribute to planned enhancement work, follow established change control practices, and maintain clear process and system documentation. • Partner with stakeholders across HR, finance, payroll, benefits, recruiting, and other functional areas to identify improvements and deliver user support or training as needed.
2026-08-13T23:33:40Z

BI Manager

Spartanburg, SC
onsite
Permanent / Full Time
100000.00 - 120000.00 USD / Yearly
We are looking for a BI Manager to build and lead a stronger business intelligence capability for a mission-driven nonprofit serving individuals with disabilities across multiple states. Based in Spartanburg, South Carolina, this role will turn complex operational, financial, and service data into practical insights that guide planning and performance improvement. The ideal candidate brings a strategic mindset, strong analytical leadership, and the ability to help teams use data more effectively in daily decision-making. Responsibilities: • Lead the development of a business intelligence framework that improves how the organization collects, organizes, and interprets data across programs and support functions. • Partner with internal leaders and external consultants to shape data warehouse initiatives, reporting structures, and scalable analytics processes. • Create reporting solutions that provide visibility into finance, claims activity, workforce metrics, payroll, service quality, and individual outcome measures. • Translate data findings into clear recommendations that support operational planning, resource allocation, and leadership decision-making. • Establish standards for data governance, reporting accuracy, and consistent metric definitions across departments. • Work closely with teams using systems such as NetSuite, BambooHR, and other organizational platforms to connect and validate key data sources. • Analyze trends related to staffing, overtime, recruitment, training, and billing patterns to identify opportunities for greater effectiveness and cost control. • Mentor and guide developing analytics talent while helping shape the future structure of the business intelligence function. • Support evolving compliance and reporting expectations tied to regulated service environments, including healthcare and Medicaid-related data needs.
2026-08-27T20:41:39Z

Senior Buyer

Spartanburg, SC
onsite
Permanent / Full Time
85000.00 - 90000.00 USD / Yearly
Our client is looking for an experienced Senior Buyer to lead purchasing strategy and supplier partnerships for a manufacturing operation in Spartanburg, South Carolina. This role combines strategic sourcing with day-to-day team guidance (not management), ensuring material availability, cost control, and strong supplier performance across assigned categories. The ideal candidate brings sound commercial judgment, confidence in cross-functional collaboration, and the ability to support both operational execution and long-term procurement goals. Responsibilities:• Direct sourcing plans for assigned commodities, making informed decisions on supplier selection, consolidation opportunities, and make-versus-buy approaches.• Manage competitive bid activities for new and existing components, assess supplier proposals, and present well-supported award recommendations.• Negotiate commercial agreements with vendors, including pricing, delivery expectations, payment terms, and other supply conditions.• Monitor supplier results through scorecards and performance metrics, and lead improvement discussions or corrective actions when service or quality issues arise.• Partner with production, planning, engineering, and quality teams to address material shortages, schedule risks, design updates, and cost-saving initiatives.• Support the development of category strategies and longer-term procurement plans in collaboration with procurement leadership.• Provide visibility into market changes, cost movement, and supply risk factors that may affect purchasing decisions within assigned categories.• Serve as the primary escalation resource for complex supplier concerns, high-risk purchases, and issues requiring advanced purchasing judgment.• Review purchasing activity completed by team members, offer coaching and training, and help strengthen departmental procedures and onboarding practices.• Step in as an approval resource for operational purchasing decisions and assist with purchase order oversight, follow-up, and expediting when needed.
2026-08-18T17:58:45Z

Administrative Assistant

Spartanburg, SC
onsite
Temporary to Hire
25.65 - 29.70 USD / Hourly
We are looking for an Administrative Assistant to support daily office operations for a CPA firm in South Carolina. This contract-to-permanent position is ideal for someone who enjoys keeping internal processes organized, assisting leadership with administrative needs, and handling a variety of office support tasks in a fast-paced environment that requires strong attention to detail. The role is primarily focused on behind-the-scenes coordination rather than heavy client interaction, and it offers the opportunity to learn from senior team members while contributing across multiple administrative functions. Responsibilities: • Provide day-to-day administrative support to partners and internal leadership, ensuring office activities run smoothly and efficiently. • Manage routine office tasks such as operating copiers, preparing outgoing packages, coordinating shipping needs, and handling postage-related duties. • Enter and maintain accurate information in internal records, documents, and office systems with strong attention to detail. • Answer incoming calls and direct inquiries appropriately while supporting general front-office and administrative coverage as needed. • Assist with document organization, filing, and shared resource management using platforms such as SharePoint and Azure. • Adapt to shifting priorities and support various departments with administrative projects, cross-training, and special assignments. • Participate in training with directors and other team members to build knowledge across office support functions. • Support a work schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m., with willingness to assist during occasional overtime periods. • Perform duties that may require periods of standing while handling mail, copying, shipping, or other office support activities.
2026-08-07T13:18:40Z