We are looking for a Business Analyst to join our team in Charlotte, North Carolina in a contract capacity with the potential to become permanent. This role partners with operational and corporate teams to turn business data into practical recommendations that strengthen fleet performance, improve planning, and support more effective day-to-day decisions. The ideal candidate brings strong analytical judgment, clear communication skills, and the ability to work across departments to connect reporting, processes, and operational outcomes.<br><br>Responsibilities:<br>• Partner with fleet, operations, finance, accounting, and branch teams to align business objectives with field execution and performance priorities.<br>• Analyze operational and fleet-related data to uncover trends, identify gaps, and recommend actions that improve utilization, readiness, and overall rental results.<br>• Develop reports, dashboards, and Excel-based analyses that support forecasting, planning, and performance management.<br>• Translate complex business findings into clear insights and recommendations for leaders and cross-functional stakeholders.<br>• Evaluate current workflows and business processes to identify opportunities for greater efficiency, accountability, and operational consistency.<br>• Support asset lifecycle planning by providing analysis that informs readiness, deployment, and return on invested assets.<br>• Work with stakeholders to document business needs, review process gaps, and help drive continuous improvement initiatives across operations.<br>• Monitor key business metrics and provide ongoing analysis that supports timely decision-making and execution in the field.
<p><strong>Position Overview</strong></p><p>Our client, a leader in the commercial HVAC and building services industry, is seeking a <strong>Billing Operations Analyst</strong> to support the North America Field Service organization. This position is responsible for ensuring service work is accurately validated and prepared for billing by reviewing job completion, customer authorizations, cost postings, and billing readiness.</p><p>The ideal candidate is detail-oriented, thrives in a fast-paced, high-volume environment, and enjoys collaborating with field operations to resolve billing issues and ensure timely invoice processing.</p><p><strong> </strong></p><p><strong>Key Responsibilities</strong></p><ul><li>Review completed service orders and projects to ensure they are ready for billing. </li><li>Validate customer authorizations, job completion, and service order closures. </li><li>Review job costs for accuracy, identify posting errors, and make necessary corrections. </li><li>Set completed jobs to "Ready to Bill" status for the billing team. </li><li>Monitor and manage open service orders daily, with increased focus during month-end and quarter-end close. </li><li>Partner with field offices to resolve billing discrepancies and outstanding issues. </li><li>Participate in weekly meetings with assigned regional markets to review open orders and priorities. </li><li>Process and manage invoice upload requests and billing-related inboxes. </li><li>Support customer billing inquiries and disputes by providing timely updates and issue resolution. </li><li>Meet established productivity and quality metrics while contributing to continuous process improvements. </li></ul><p><br></p>
<p>We are looking for a detail-oriented Billing Analyst to support an organization in North Carolina. This contract opportunity with potential for a permanent role is ideal for someone who is confident working with invoicing, account reconciliation, and receivables analysis in a high-volume environment. The right candidate will bring strong Excel skills and a solid understanding of billing processes, while helping maintain accuracy across customer accounts and reporting.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and issue customer invoices accurately and on schedule while verifying supporting billing information.</p><p>• Review account balances, investigate discrepancies, and complete reconciliations to keep records aligned.</p><p>• Monitor outstanding receivables and aging activity, following up on issues that affect timely payment.</p><p>• Analyze billing data and account trends to identify errors, resolve exceptions, and improve accuracy.</p><p>• Use Excel tools such as PivotTables and VLOOKUP to organize data, compare records, and produce useful reports.</p><p>• Support accounts receivable activities by maintaining documentation, updating account details, and assisting with payment application research.</p><p>• Partner with internal teams to address billing questions, clarify account activity, and resolve invoice-related concerns.</p><p>• Assist with audit-related requests by gathering billing records and ensuring documentation is complete and accurate.</p>
<p>We are looking for a Marketing Analyst to join a retail organization and provide data-driven support for high-priority marketing initiatives. This Long-term Contract position focuses on measuring campaign and project performance, building reliable reporting, and helping teams understand progress through accurate analysis. The ideal candidate brings strong experience with marketing analytics tools, especially Braze, and can translate complex data into clear performance updates for stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Track key business and marketing metrics across a large-scale initiative, creating a clear view of performance from launch through completion.</p><p>• Establish baseline measurements, define reporting targets, and monitor results over time to evaluate movement against project goals.</p><p>• Bring together data from multiple platforms and sources to produce consistent, accurate reporting for cross-functional teams.</p><p>• Maintain ongoing visibility into trends, variances, and performance patterns so stakeholders can assess project health effectively.</p><p>• Prepare regular metric summaries and status updates for marketing and data teams, focusing on precise reporting and measurable outcomes.</p><p>• Use Braze to support campaign tracking, performance analysis, and metric validation related to customer marketing efforts.</p><p>• Analyze current-state business results and compare them with future performance to highlight improvement areas and project impact.</p><p>• Ensure reporting outputs remain organized, dependable, and aligned with the needs of a fast-moving project environment.</p>