<p>This is a <strong>proactive recruiting opportunity</strong>. We are building a pipeline of <strong>Tier 1 IT Help Desk Technicians</strong> to support incoming demand. Candidates will be the first contacted when positions open.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the first point of contact for all IT support requests</li><li>Troubleshoot hardware, software, and network issues remotely or in person</li><li>Create and update tickets in the ITSM system</li><li>Escalate complex issues to Tier 2 technicians</li></ul>
<p><strong>Overview:</strong></p><p>Robert Half is proactively recruiting Tier 1 Help Desk Analysts to join our candidate network for upcoming contract opportunities. These roles are ideal for early-career professionals who want to gain valuable IT support experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Act as the first line of support for incoming technical requests.</li><li>Resolve password resets, application access, and device troubleshooting.</li><li>Escalate issues to Tier 2 when needed and maintain accurate ticketing records.</li><li>Deliver excellent customer service with strong communication skills.</li></ul>
<p><strong>Overview:</strong></p><p> Robert Half is proactively building a network of Tier 3 Help Desk Analysts for future contract engagements. These roles require advanced technical expertise and the ability to resolve complex IT issues.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage escalated tickets involving systems, servers, or enterprise applications.</li><li>Configure and maintain enterprise tools (e.g., Intune, Azure AD, advanced M365).</li><li>Partner with engineers and administrators for root-cause analysis.</li><li>Mentor Tier 1/2 staff and contribute to enterprise support documentation.</li></ul>
<p><strong>Overview:</strong></p><p>Robert Half is proactively recruiting Tier 2 Help Desk Analysts to join our IT talent pipeline. These contract opportunities will support clients who require strong technical troubleshooting and escalation experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Resolve escalated tickets beyond Tier 1 scope.</li><li>Provide support for workstation builds, software installations, and network connectivity.</li><li>Assist in knowledge transfer and coach Tier 1 analysts.</li><li>Document recurring issues and recommend process improvements.</li></ul>
<p>We are proactively recruiting for <strong>Tier 2 Help Desk Support Analysts</strong> in the <strong>IT realm</strong>. This level requires deeper troubleshooting and support knowledge for escalated issues.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle tickets escalated from Tier 1</li><li>Troubleshoot advanced desktop, application, and system issues</li><li>Assist with new user onboarding, including hardware/software setup</li><li>Document solutions and mentor Tier 1 technicians when needed</li></ul>
<p>We are proactively recruiting for <strong>Tier II Help Desk Technicians</strong> to support future IT projects and long-term client needs. These positions serve as the escalation point for Tier I, providing a higher level of technical troubleshooting and user support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Manage tickets escalated from Tier I technicians, ensuring timely resolution</li><li>Troubleshoot and resolve advanced issues with operating systems, hardware, and enterprise applications</li><li>Support Active Directory, Office 365 administration, and user account management</li><li>Provide guidance, mentorship, and training to Tier I staff</li><li>Collaborate with IT teams to improve processes and recommend solutions</li></ul>
<p>As part of our proactive recruiting efforts, we are building a pipeline of <strong>Tier 3 Help Desk Engineers</strong> for upcoming IT initiatives. These roles focus on escalated issues and advanced systems support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Resolve the most complex technical incidents escalated from Tier 2</li><li>Support servers, enterprise applications, and network infrastructure</li><li>Assist with system upgrades, patching, and maintenance</li><li>Contribute to knowledge base and help design support processes</li><li>Partner with engineering teams on long-term technical solutions</li></ul>
We are looking for a skilled Desktop Support Analyst to join our team in Cowpens, South Carolina. This long-term contract position offers an exciting opportunity to work in a dynamic manufacturing environment where you will play a key role in supporting desktop systems, resolving technical issues, and assisting with IT infrastructure transitions. If you are a proactive problem-solver with a strong technical background, we encourage you to apply.<br><br>Responsibilities:<br>• Provide comprehensive support for desktop systems, including installation, maintenance, and troubleshooting.<br>• Conduct imaging and deployment of Windows 11 devices, ensuring smooth transitions for end-users.<br>• Assist with the migration of systems to VMware and Nutanix platforms, contributing to infrastructure upgrades.<br>• Perform physical mounting and setup of servers and other hardware as required.<br>• Support the transition to Office 365, addressing user needs and resolving technical challenges.<br>• Collaborate with team members to resolve IT tickets efficiently and provide excellent customer service.<br>• Participate in networking support, including working with Aruba systems and assisting in the transition to new solutions.<br>• Maintain accurate documentation of processes, configurations, and resolutions.<br>• Engage in an on-call rotation after an initial onboarding period to provide timely support.<br>• Demonstrate flexibility by taking on various IT-related tasks and responsibilities as needed.
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