Add your latest resume to match with open positions.
2 results for Help Desk Technician in Charlotte, NC
- Charlotte, NC
- onsite
- Temporary / Contract
- 19 - 19 USD / Hourly
- <p>We are seeking a proactive Help Desk Analyst to serve as the first point of contact for internal users. This role focuses on troubleshooting technical issues, delivering excellent customer service, and helping improve overall support processes.</p><p>The ideal candidate is hands-on, solution-oriented, and looks for ways to prevent recurring issues—not just resolve tickets.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Technical Support</strong></p><ul><li>Respond to and resolve Level I hardware, software, and connectivity issues</li><li>Accurately log, prioritize, and manage tickets in the tracking system</li><li>Troubleshoot using knowledge bases and escalate when needed</li><li>Monitor open tickets and drive timely resolution</li><li>Maintain and improve support documentation and FAQs</li></ul><p><strong>User Experience & Communication</strong></p><ul><li>Provide clear, professional support to internal users</li><li>Gather detailed issue information and ensure full resolution</li><li>Follow up with users to confirm satisfaction</li><li>Escalate urgent or high-impact issues appropriately</li></ul><p><strong>Process Improvement</strong></p><ul><li>Identify opportunities to improve help desk workflows and efficiency</li><li>Contribute to updates for documentation and support resources</li><li>Support a continuous improvement mindset within IT operations</li></ul>
- 2026-06-08T00:00:00Z
- Charlotte, NC
- onsite
- Temporary / Contract
- 23 - 24 USD / Hourly
- <p>Robert Half is seeking a Desktop Support Technician for a contract-to-hire opportunity with a growing organization in the Huntersville area. This position is fully onsite and ideal for an IT professional who enjoys providing hands-on technical support, troubleshooting end-user issues, and delivering excellent customer service in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier I and Tier II technical support for end users across hardware, software, and network-related issues.</li><li>Respond to support requests submitted through ticketing systems, email, and phone while maintaining a high level of customer service</li><li>Document, prioritize, and manage incidents through resolution, ensuring accurate and complete ticket records.</li><li>Troubleshoot desktop, laptop, printer, and peripheral issues, escalating complex problems when necessary.</li><li>Install, configure, upgrade, and support Windows-based workstations and business applications.</li><li>Support user account administration and access management within Active Directory.</li><li>Assist with operating system patching, software deployments, and workstation imaging activities.</li><li>Perform hardware diagnostics, repairs, and routine maintenance on end-user devices.</li><li>Provide advanced support for Microsoft Office applications, including Outlook.</li><li>Collaborate with network, server, security, and telecommunications teams to resolve infrastructure-related issues.</li><li>Utilize monitoring and diagnostic tools to proactively identify and address technical concerns.</li><li>Develop and maintain technical documentation, knowledge base articles, and troubleshooting guide</li><li>Analyze recurring issues and recommend improvements to enhance system reliability and user experience.</li><li>Support deployment of new technology equipment, including setup, configuration, and delivery to end users.</li><li>Follow established security policies and contribute to the protection of organizational systems and data.</li></ul>
- 2026-06-08T00:00:00Z