<p><strong>Overview:</strong></p><p>Robert Half is proactively recruiting Help Desk Technicians for upcoming contract assignments to support our clients across the Charlotte market. These opportunities are ideal for recent IT graduates or candidates with 1–2 years of technical support experience who are eager to grow their careers in information technology.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Troubleshoot and resolve hardware, software, and network connectivity issues.</li><li>Log, track, and manage tickets in the help desk system.</li><li>Provide phone, email, and in-person support for end users.</li><li>Escalate unresolved issues to higher-level support teams as needed.</li><li>Assist with onboarding/offboarding, password resets, and system access.</li></ul>
<p>Robert Half is proactively recruiting Desktop Support Technicians to join our pipeline of candidates for upcoming projects and contract opportunities. This position is ideal for hands-on IT professionals who enjoy solving technical problems directly with end users.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and maintain desktops, laptops, and peripherals.</li><li>Troubleshoot hardware and software issues both onsite and remotely.</li><li>Image and deploy devices for new hires and department rollouts.</li><li>Support printers, mobile devices, and conference room equipment.</li></ul>
<ul><li>Deliver Tier 1 and Tier 2 support for Windows 10/11 desktops, laptops, and related hardware/software.</li><li>Manage user identities, access, and licensing in Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint).</li><li>Monitor and respond to helpdesk requests promptly, ensuring efficient resolution and positive user experiences.</li><li>Prepare and roll out new Windows devices, including imaging, software deployment, and user configuration.</li><li>Maintain accurate technical documentation and knowledge base articles for recurring issues and processes.</li><li>Partner with other IT staff to escalate and resolve advanced or specialized technical problems.</li><li>Follow IT security best practices and ensure compliance with organizational standards.</li></ul>
<p>Robert Half is proactively recruiting Help Desk Tier I Analysts to support our clients’ growing IT environments. This entry-level role is ideal for candidates eager to gain hands-on IT support experience and grow within enterprise IT.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide first-level support for hardware, software, and network issues.</li><li>Handle password resets, account administration, and user access.</li><li>Troubleshoot desktop, laptop, and peripheral issues (printers, scanners, mobile).</li><li>Document incidents and resolutions in ticketing systems (ServiceNow, Remedy).</li><li>Escalate unresolved issues to Tier II/III teams.</li></ul>
<p>Robert Half is building a network of experienced Help Desk Analysts for upcoming contract and contract-to-hire opportunities with our clients. These roles suit professionals with 2–4 years of IT support who are ready to take on escalated issues and contribute to IT process improvements.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Troubleshoot escalated issues with desktops, laptops, and mobile devices.</li><li>Manage Active Directory accounts and group policies.</li><li>Support remote access, VPNs, and network connectivity.</li><li>Document solutions and contribute to internal knowledge bases.</li></ul>
<p>Robert Half is seeking Tier II Help Desk Analysts for proactive recruitment with our top clients. This mid-level role is suited for candidates who can resolve escalated technical issues and contribute to IT service delivery improvements.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Troubleshoot and resolve escalated software, hardware, and networking issues.</li><li>Support Office 365, VPNs, remote connectivity, and mobile device management (MDM).</li><li>Perform basic Active Directory administration (account creation, group policy updates).</li><li>Collaborate with Tier III/Systems teams on complex issues.</li><li>Document technical solutions and mentor Tier I analysts.</li></ul>
<p>Robert Half is proactively seeking Senior Help Desk Engineers to join our candidate pipeline for contract and contract-to-hire placements. These roles are best for seasoned IT professionals with 5+ years of help desk or desktop support experience, ideally with leadership exposure.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as escalation point for Level I and II support teams.</li><li>Lead resolution of critical incidents and outages.</li><li>Manage user account administration, system upgrades, and IT projects.</li><li>Mentor junior technicians and contribute to help desk process improvements.</li></ul>
<p>Robert Half is proactively recruiting for Junior PC & Printer Technicians to support our clients’ desktop and print environments across the Charlotte metro area. This role is ideal for candidates with foundational IT support skills who are ready to expand into hardware repair and field service responsibilities.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide day-to-day support for desktops, laptops, printers, copiers, and multifunction devices.</li><li>Perform basic diagnostics and repairs for printers and PCs (hardware and software).</li><li>Assist with equipment installations, imaging, and configuration.</li><li>Support connectivity issues (Wi-Fi, Ethernet, IP configuration).</li><li>Respond to service calls and escalate advanced issues to senior technicians.</li><li>Maintain accurate service records, parts usage, and asset tracking.</li><li>Educate users on proper equipment operation and care.</li></ul>
<p>Robert Half is proactively sourcing Mid-Level PC & Printer Technicians to support our enterprise clients. This role is suited for candidates with proven printer/copier troubleshooting skills and customer-facing experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Troubleshoot and repair printers/copiers, including component replacement.</li><li>Install/configure devices, set up print queues, and provide customer training.</li><li>Perform advanced networking support (TCP/IP, shared queues, drivers).</li><li>Track parts, supplies, and maintain accurate service documentation.</li><li>Collaborate with remote support teams to resolve escalated issues.</li><li>Educate customers on equipment use and preventative maintenance.</li></ul>
<p>Robert Half is seeking IT Operations Support Coordinators for upcoming contract opportunities in the Charlotte market. This role blends IT and administrative skills, supporting enterprise technology teams in infrastructure rollouts, hardware logistics, and operational projects.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist with IT hardware inventory, ordering, and deployment.</li><li>Support user onboarding/offboarding with equipment setup and access.</li><li>Track and update IT documentation and asset management records.</li><li>Coordinate scheduling, vendor interactions, and IT process updates.</li></ul>
<p>Robert Half is building a candidate pool of Network Operations Center (NOC) Technicians for upcoming contract assignments supporting enterprise clients. This role suits candidates who enjoy a fast-paced environment and problem-solving under pressure.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Monitor network and server performance, responding to system alerts.</li><li>Perform first-level troubleshooting of routers, switches, and connectivity issues.</li><li>Escalate unresolved issues to higher-level engineers as needed.</li><li>Document incidents and resolutions in monitoring/ticketing tools.</li></ul>
