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1 result for Help Desk Support Manager in Charlotte, NC
- Lancaster, SC
- onsite
- Temporary to Hire
- 20.5865 - 23.837 USD / Hourly
- <p>We are looking for a Customer Service Supervisor to guide daily operations in a busy healthcare setting in South Carolina. This contract-to-permanent position is ideal for a hands-on leader who can balance service quality, team direction, and operational consistency while supporting a staff of 15 to 20 employees. The person in this role will help create a responsive, well-organized environment for patients, visitors, and facility partners through strong communication, accountability, and attention to detail.</p><p><br></p><p>Schedule: </p><p>Schedule: 2:00 PM - 11:00 PM, 5 days per week, rotating weekends</p><p>Work Location: On-site daily</p><p><br></p><p>Responsibilities:</p><p>• Lead day-to-day activities for a frontline team of 15 to 20 employees, providing direction, support, and clear expectations for performance.</p><p>• Address customer questions, concerns, and service issues promptly, taking practical steps to resolve problems and strengthen satisfaction.</p><p>• Monitor assigned areas through regular walkthroughs and inspections to uphold cleanliness, quality, safety, and overall operational standards.</p><p>• Organize daily staffing coverage, work assignments, and project priorities to maintain efficient service across the facility, including rotating weekend support.</p><p>• Coach team members through feedback, recognition, and corrective conversations while helping build a detail-focused and service-focused culture.</p><p>• Participate in recruiting, interviewing, onboarding, and ongoing training to ensure employees are prepared to succeed in their roles.</p><p>• Maintain accurate departmental records, update duty assignments, and support performance review and staff meeting processes.</p><p>• Oversee supply usage, equipment condition, and storage organization to keep the department prepared and operating effectively.</p><p>• Identify service gaps or process concerns and implement improvements that enhance workflow, compliance, and customer experience.</p>
- 2026-10-30T00:00:00Z