<p>Robert Half is proactively recruiting an experienced Help Desk Analyst (Tier II) to support clients’ end users across enterprise and SMB environments. This role is ideal for a hands-on IT professional with strong troubleshooting skills, excellent customer service, and the ability to manage multiple priorities in a fast-paced setting.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier II technical support for hardware, software, network connectivity, and user account issues.</li><li>Respond to tickets via phone, email, or remote tools; document all incidents and resolutions in the ticketing system.</li><li>Install, configure, and maintain Windows 10/11, Office 365, Active Directory, VPN, and mobile devices.</li><li>Escalate complex issues to Tier III or Systems teams as needed.</li><li>Assist with onboarding/offboarding, hardware imaging, and software deployments.</li><li>Collaborate with internal IT teams to maintain strong SLAs and consistent end-user satisfaction.</li></ul><p><strong>Environment & Tools</strong></p><ul><li><strong>Systems:</strong> Windows, macOS, Office 365, Azure AD</li><li><strong>Networking:</strong> DNS, DHCP, TCP/IP troubleshooting</li><li><strong>Tools:</strong> ServiceNow, Jira, SCCM, Intune, or similar</li><li><strong>Methodology:</strong> ITIL best practices, ticket-based support environments</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Spartanburg, South Carolina. This is a fast-paced contract position within the manufacturing industry, requiring strong communication skills and the ability to manage multiple tasks efficiently. If you thrive in a dynamic call center environment and excel at providing exceptional customer support, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly to inbound calls, addressing customer inquiries and resolving issues with professionalism.<br>• Deliver excellent customer service by accurately processing data and managing order entries.<br>• Handle email correspondence to ensure customer concerns are addressed effectively.<br>• Schedule and confirm appointments while maintaining detailed records of customer interactions.<br>• Utilize Microsoft Excel and Word to document and organize client information.<br>• Assist with managing both inbound and outbound calls to meet customer needs.<br>• Maintain a high level of accuracy during data entry tasks.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Adhere to company policies and procedures to ensure quality standards are met.<br>• Provide feedback on customer experiences to help improve service processes.
We are looking for a skilled and customer-focused Customer Service Representative to join our team in Fort Mill, South Carolina. This is a Contract to permanent position, offering an excellent opportunity to grow within a dynamic and detail-oriented environment. In this role, you will serve as the primary point of contact for customers, ensuring their needs are met with efficiency and care.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries, providing clear and accurate information.<br>• Proactively update customers on the status of their orders and anticipate their needs based on the product or service stage.<br>• Address and resolve customer complaints with a detail-oriented approach, turning challenges into opportunities to build stronger relationships.<br>• Inform customers about additional products and services that may align with their needs.<br>• Manage inbound and outbound calls with a focus on delivering excellent customer service.<br>• Accurately process order entries and ensure all customer information is up-to-date.<br>• Collaborate with internal teams to resolve customer issues efficiently and effectively.<br>• Maintain a positive and empathetic attitude while interacting with customers to enhance their overall experience.<br>• Ensure all communications are documented properly to track customer interactions and follow-up needs.
<p>We are looking for a skilled HR Contact Center Representative to join our team in Charlotte, North Carolina. In this role, you will provide exceptional support to employees during the open enrollment period, ensuring inquiries are resolved efficiently and accurately. This is a long-term contract position where your expertise in HR processes and benefits coordination will be highly valued.</p><p><br></p><p>Responsibilities:</p><p>• Respond to high volumes of inbound calls, addressing employee inquiries related to open enrollment and benefits.</p><p>• Assist employees with navigating HR systems and resolving issues efficiently.</p><p>• Provide guidance on benefits administration, including medical, dental, and other employee plans.</p><p>• Verify employee benefits and ensure accurate documentation within HR systems.</p><p>• Manage multiple systems and screens simultaneously to deliver timely support.</p><p>• Handle sensitive information in compliance with HIPAA regulations.</p><p>• Collaborate with team members to improve service delivery and streamline processes.</p><p>• Maintain a thorough understanding of company policies and procedures to provide accurate information.</p><p>• Support onboarding processes by answering questions and offering assistance.</p><p>• Ensure all employee interactions are handled with attention to detail and focused on delivering excellent customer service.</p>
We are seeking a skilled Freelance Market Researcher to support custom, quantitative research projects on an ongoing, as-needed basis. <br><br>You will work across all stages of the research process—from initial client consultation and survey design to data monitoring, analysis, and executive presentation delivery (PowerPoint). Projects may run concurrently, and workloads may fluctuate depending on client demand.<br><br>Key Responsibilities<br>Participate in initial client discovery calls to understand objectives and scope.<br>Design quantitative research surveys, including questionnaire development.<br>Program and manage surveys in platforms such as SurveyMonkey.<br>Oversee survey recruitment, primarily through email outreach.<br>Monitor incoming data and ensure sample quality/completeness.<br>Download, clean, and analyze quantitative data.<br>Develop insights-driven PowerPoint presentations with clear narratives and data visualization.<br>Present findings to clients in a professional, client-facing setting.<br>Occasionally support qualitative research requests (e.g., interviews, focus groups).<br>Conduct secondary/desk research when needed.<br>Provide an estimated number of hours and timeline per project.<br>Manage multiple projects and deadlines simultaneously.<br><br>Preferred Experience & Skills<br>Proven experience in survey design and quantitative research.<br>Strong ability to pull out key insights and build compelling presentations.<br>Expertise with SurveyMonkey or similar survey platforms.<br>Proficiency in data analysis, with experience in Excel or statistical tools.<br>Experience working with B2B audiences is strongly preferred.<br>Client-facing experience, including presenting research findings.<br>Ability to work on thought leadership topics such as economic outlook, industry trends, brand health, product positioning, etc.<br>Experience conducting secondary research and/or qualitative research is a plus.<br>Ability to juggle multiple research engagements.
<p>We are looking for a dedicated Front Desk Office Coordinator to join our team in Charlotte, North Carolina. In this contract role, you will play a key part in ensuring the smooth daily operations of our office and providing exceptional support to employees and visitors. This position is ideal for someone with strong organizational skills and a passion for maintaining a welcoming and efficient work environment.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist guests and vendors, ensuring a positive and attentive experience for all visitors.</p><p>• Manage incoming and outgoing mail, including sorting, organizing, and preparing packages for delivery.</p><p>• Conduct regular walkthroughs of office and kitchen spaces to ensure supplies are stocked and areas are well-maintained.</p><p>• Provide logistical support for events, including setting up light furniture and arranging food as needed.</p><p>• Assist with audiovisual setup and troubleshooting to support meetings and events.</p><p>• Collaborate with vendors to coordinate deliveries and manage service schedules.</p><p>• Monitor and maintain purchase orders and ensure timely procurement of office supplies.</p><p>• Address any facility-related concerns promptly to maintain a functional and comfortable office environment.</p>
We are looking for a detail-oriented Financial Analyst to join our team in Lincolnton, North Carolina. In this role, you will provide critical financial insights and analysis to support strategic decision-making and overall organizational growth. The ideal candidate will have a strong background in financial modeling, inventory analysis, and compliance, with a proven ability to work collaboratively across departments.<br><br>Responsibilities:<br>• Conduct comprehensive financial analyses, including cash flow assessments, profit and loss reviews, and cost accounting to guide business decisions.<br>• Collaborate with the Sales Team to manage product costing, ensuring accurate pricing and profitability evaluations.<br>• Oversee cost center accounting by calculating cost rates, analyzing deviations, and implementing corrective measures to improve efficiency.<br>• Perform monthly inventory valuations, investigate variances, and recommend measures to address inventory discrepancies.<br>• Participate in quarterly and annual physical inventory counts to ensure accuracy and compliance with audit requirements.<br>• Analyze market trends, sales data, and customer purchasing patterns to develop pricing strategies that enhance profitability.<br>• Create and automate advanced Excel reports using pivot tables and formulas to streamline data analysis and reporting.<br>• Support compliance with governmental accounting standards and internal control processes.<br>• Prepare detailed monthly management reports, profit and loss forecasts, and lead the strategic budgeting process to align financial objectives with business goals.<br>• Develop financial models to evaluate scenarios and support strategic planning initiatives.
We are looking for a detail-oriented AP Staff Accountant to join our team in Rock Hill, South Carolina. In this role, you will manage key aspects of accounts payable while ensuring accuracy and efficiency in processing invoices and maintaining records. This position offers an opportunity to contribute to essential financial operations in a collaborative environment.<br><br>Responsibilities:<br>• Process and code invoices accurately and efficiently in line with company policies.<br>• Conduct regular check runs to ensure timely payment to vendors.<br>• Verify and reconcile accounts payable transactions to maintain financial accuracy.<br>• Assist with month-end closing activities, including preparing reports and reconciling accounts.<br>• Maintain organized records of paper files and electronic documents for auditing purposes.<br>• Respond to vendor inquiries regarding payments and resolve discrepancies promptly.<br>• Monitor and ensure compliance with internal controls and regulatory requirements.<br>• Collaborate with team members to improve processes and enhance operational efficiency.<br>• Support other accounting tasks as needed to meet departmental goals.<br>• Provide detailed documentation and reports for management review.
We are looking for a skilled Financial Controller to join our team in Huntersville, North Carolina, and play a critical role in driving compliance, efficiency, and data reliability across the organization. The ideal candidate will lead efforts to enhance financial processes and reporting, ensuring a strong foundation for tracking key business performance indicators and supporting strategic decision-making. This position offers the opportunity to build and lead a high-performing finance team while implementing best practices in operational finance and business partnering.<br><br>Responsibilities:<br>• Lead the month-end, quarter-end, and year-end closing processes, delivering accurate and compliant financial reports in line with group requirements.<br>• Strengthen internal controls, accounting policies, and procedures to align with industry best practices.<br>• Oversee consolidation and intercompany reconciliations across multiple entities, ensuring accuracy and consistency.<br>• Manage daily operations within Accounts Payable, Accounts Receivable, and General Ledger functions.<br>• Drive cost-reduction and efficiency initiatives, including the implementation of automation tools to optimize financial processes.<br>• Ensure the integrity of balance sheets, accuracy of cash flow projections, and disciplined management of working capital.<br>• Develop systems and processes to produce timely, high-quality data for management reporting and financial planning and analysis.<br>• Provide leadership and coaching to a team of three, fostering accountability, adherence to policies, and growth through attention to detail.<br>• Promote collaboration and consistency across teams in different locations to streamline processes and reporting.<br>• Act as a strategic finance partner to local operations and manufacturing sites, ensuring accurate cost control and insightful financial support.
