<p><strong>Overview:</strong></p><p>Robert Half is proactively recruiting Tier 1 Help Desk Analysts to join our candidate network for upcoming contract opportunities. These roles are ideal for early-career professionals who want to gain valuable IT support experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Act as the first line of support for incoming technical requests.</li><li>Resolve password resets, application access, and device troubleshooting.</li><li>Escalate issues to Tier 2 when needed and maintain accurate ticketing records.</li><li>Deliver excellent customer service with strong communication skills.</li></ul>
<p><strong>Overview:</strong></p><p>Robert Half is proactively recruiting Tier 2 Help Desk Analysts to join our IT talent pipeline. These contract opportunities will support clients who require strong technical troubleshooting and escalation experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Resolve escalated tickets beyond Tier 1 scope.</li><li>Provide support for workstation builds, software installations, and network connectivity.</li><li>Assist in knowledge transfer and coach Tier 1 analysts.</li><li>Document recurring issues and recommend process improvements.</li></ul>
<p><strong>Overview:</strong></p><p> Robert Half is proactively building a network of Tier 3 Help Desk Analysts for future contract engagements. These roles require advanced technical expertise and the ability to resolve complex IT issues.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage escalated tickets involving systems, servers, or enterprise applications.</li><li>Configure and maintain enterprise tools (e.g., Intune, Azure AD, advanced M365).</li><li>Partner with engineers and administrators for root-cause analysis.</li><li>Mentor Tier 1/2 staff and contribute to enterprise support documentation.</li></ul>
We are looking for a skilled Desktop Support Analyst to join our team in Cowpens, South Carolina. This long-term contract position offers an exciting opportunity to work in a dynamic manufacturing environment where you will play a key role in supporting desktop systems, resolving technical issues, and assisting with IT infrastructure transitions. If you are a proactive problem-solver with a strong technical background, we encourage you to apply.<br><br>Responsibilities:<br>• Provide comprehensive support for desktop systems, including installation, maintenance, and troubleshooting.<br>• Conduct imaging and deployment of Windows 11 devices, ensuring smooth transitions for end-users.<br>• Assist with the migration of systems to VMware and Nutanix platforms, contributing to infrastructure upgrades.<br>• Perform physical mounting and setup of servers and other hardware as required.<br>• Support the transition to Office 365, addressing user needs and resolving technical challenges.<br>• Collaborate with team members to resolve IT tickets efficiently and provide excellent customer service.<br>• Participate in networking support, including working with Aruba systems and assisting in the transition to new solutions.<br>• Maintain accurate documentation of processes, configurations, and resolutions.<br>• Engage in an on-call rotation after an initial onboarding period to provide timely support.<br>• Demonstrate flexibility by taking on various IT-related tasks and responsibilities as needed.
We are looking for a dedicated Customer Service Representative to join our team in Kannapolis, North Carolina. This is a Contract to permanent position that provides an excellent opportunity to grow within the healthcare industry. The ideal candidate will have strong communication skills, a customer-focused mindset, and an attentive demeanor, with some knowledge of medical processes or terminology.<br><br>Responsibilities:<br>• Respond to inbound calls and provide attentive assistance to customers with inquiries or concerns.<br>• Manage email correspondence efficiently, ensuring timely responses and accurate information.<br>• Perform data entry tasks with precision to maintain accurate records.<br>• Handle order entry and billing processes while adhering to company procedures.<br>• Collaborate with internal staff and vendors to identify and address specific requirements.<br>• Utilize Microsoft Excel and Word to organize and present information effectively.<br>• Provide exceptional customer service in both inbound and outbound call scenarios.<br>• Support the call center by maintaining a high standard of attentiveness and customer care.<br>• Ensure compliance with healthcare-related protocols and standards.
<p>We are looking for a detail-oriented Accounting Analyst to join our team in Rock Hill, South Carolina. In this role, you will focus on maintaining accurate financial records and ensuring seamless accounting operations. Your expertise in handling accounts payable, accounts receivable, and financial data entry will be essential to supporting the organization’s financial processes.</p><p><br></p><p><strong>Responsibilities</strong></p><p><br></p><p>Accounts Payable Operations:</p><p><br></p><p>• Oversee all aspects of the accounts payable function, including invoice processing, outgoing payments, and vendor correspondence.</p><p> • Ensure payments to vendors are processed promptly and in alignment with internal policies and contractual agreements.</p><p> • Manage the AP email inbox, handling both PO-based and non-PO invoices, as well as logistics-related billing.</p><p> • Verify invoice and employee expense report accuracy, confirming appropriate approvals and necessary backup documentation.</p><p> • Allocate expenses to the correct general ledger accounts, spanning multiple departments and operational units.</p><p> • Enter vendor invoices into the financial system with a focus on data accuracy and completeness.</p><p> • Conduct 3-way matching of purchase orders, goods receipts, and invoices; follow up on any variances in cost or quantity.</p><p> • Partner with internal teams and external vendors to troubleshoot and resolve payment-related concerns.</p><p> • Support 1099 preparation and contribute to the completion of year-end accounts payable procedures.</p><p><br></p><p> • General Accounting Support:</p><p><br></p><p> • Contribute to the month-end close process, including journal entries and account reconciliations.</p><p> • Support internal and external audits by preparing documentation and responding to inquiries.</p><p> • Review and validate employee expense reports for policy compliance and proper documentation.</p><p> • Provide backup support for front desk operations as needed.</p>
<p>We are seeking a highly motivated and customer-focused <strong>Bilingual Customer Service Representative</strong> with proven experience in the utilities sector. In this role, you will provide exceptional customer service primarily over the phone. Key responsibilities include assisting customers with billing inquiries, setting up accounts, managing disconnection notices, processing payments, and resolving account-related issues. Your ability to effectively communicate in both English and Spanish will be essential for building strong customer relationships and ensuring a positive service experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries, both over the phone and via email, with professionalism and accuracy.</li><li>Handle billing questions and concerns, including adjustments, corrections, and explanations.</li><li>Set up and activate new customer accounts while ensuring data accuracy and compliance.</li><li>Process payments and provide information about payment plans when needed.</li><li>Address disconnection or service interruption notices and provide assistance in resolving associated issues.</li><li>Maintain complete and accurate records of customer interactions in the company’s CRM system.</li><li>Work collaboratively with team members and other departments to address escalated issues or complex account needs.</li><li>Consistently meet or exceed individual and team performance goals related to customer satisfaction, response times, and quality assurance.</li></ul>
<p>We are looking for a detail-oriented Human Resources Contact Center Representative to join our team in Charlotte, North Carolina. In this long-term contract role, you will serve as a crucial point of contact for employees, managers, and external stakeholders, providing guidance on HR-related inquiries. This position involves utilizing multiple systems to deliver accurate information and ensuring a seamless employee experience. This will be a contract role starting late September and running through end of April. </p><p><br></p><p>Responsibilities:</p><p>• Address inquiries from employees, managers, and external stakeholders regarding HR-related topics such as payroll, benefits, and time-off policies.</p><p>• Manage and track cases using ServiceNow to ensure timely resolution and proper documentation.</p><p>• Educate employees and external parties on available self-service tools and resources.</p><p>• Retrieve and analyze information from systems like Workday and SharePoint to respond to inquiries effectively.</p><p>• Escalate complex situations that fall outside established policies and procedures to appropriate teams for resolution.</p><p>• Provide consistent support while adhering to organizational policies and procedures.</p><p>• Share feedback and insights on employee experiences to identify opportunities for process improvements.</p><p>• Collaborate with HR leaders and external vendors to address specific needs and ensure alignment with organizational goals.</p><p>• Ensure compliance with auditing standards when handling sensitive information.</p><p>• Assist with benefit-related functions and customer service responsibilities to maintain high levels of satisfaction.</p>
<p>We are looking for a dedicated Timekeeping Specialist to join our team in Charlotte, North Carolina. In this long-term contract role, you will play a critical part in ensuring the accuracy and compliance of payroll and timekeeping processes. This position requires a strong focus on customer service and an ability to navigate complex systems and policies effectively. This will be a contract role starting late September and running through end of January.</p><p><br></p><p>Responsibilities:</p><p>• Manage assigned tasks and inquiries, providing timely responses to employees, managers, HR teams, and external stakeholders while adhering to company policies.</p><p>• Reference knowledge articles and apply established procedures to address inquiries accurately and efficiently.</p><p>• Educate employees and managers on self-service tools and resources to enhance their understanding and resolve issues independently.</p><p>• Utilize various systems, including Workday and SharePoint, to gather information and respond appropriately within policy guidelines.</p><p>• Escalate complex situations that fall outside standard procedures to ensure effective resolution.</p><p>• Analyze employee feedback to identify opportunities for process improvements and enhance overall satisfaction.</p><p>• Ensure compliance with labor policies and federal and state wage and hour laws while performing calculations and data entry.</p><p>• Collaborate with team members to achieve consensus and support smooth workflow processes.</p><p>• Conduct audits and reviews to maintain accuracy and compliance in payroll and timekeeping functions.</p>
<p>Robert Half is partnering with a global manufacturing organization to assist in their HR Contact Center. This contract role provides critical HR support by responding to a wide range of internal and external inquiries. The position involves case management, system navigation, and cross-functional collaboration to ensure consistent, policy-aligned service delivery across the organization. </p><p><br></p><ul><li> Provide support to both internal and external stakeholders, including employees, managers, executives, vendors, and suppliers. </li><li>Respond to incoming inquiries through multiple communication channels such as phone, chat, email, and internal portals. </li><li>Utilize ServiceNow to log, track, and manage requests for effective case handling. </li><li>Address questions related to payroll, benefits, FMLA, LOA, time off, and other HR-related topics. </li><li>Respond to internal queries from employees, managers, and HR leaders, ensuring alignment with current company policies and procedures. </li><li>Handle external inquiries from third-party vendors, suppliers, job applicants, company alumni, and retirees in accordance with established guidelines. </li><li>Provide guidance on available self-service tools, resources, and best practices to empower users. </li><li>Leverage various systems and platforms (e.g., CRM, Workday, SharePoint) to collect relevant data and ensure informed, policy-aligned responses. </li><li>Escalate complex or exceptional issues when needed to achieve optimal outcomes beyond standard procedures. </li><li>Share employee feedback and insights to help identify opportunities for continuous improvement in the employee experience.</li></ul>
<p>We are seeking a detail-oriented professional to play a vital role in monitoring and managing various financial processes, including cash operations, reconciliation, and reporting. In this role, you will collaborate with various teams, external partners, and systems to ensure financial accuracy and mitigate discrepancies. The ideal candidate will possess strong skills in analysis, communication, and independent problem-solving, combined with a solid background in financial systems and practices.</p><p><strong>Key Responsibilities</strong></p><ul><li>Perform account reconciliations to maintain accuracy in financial records.</li><li>Investigate and resolve transaction discrepancies and variances.</li><li>Provide dedicated support to field locations for cash-related operations.</li><li>Maintain and analyze financial records, ensuring proper journal entries and account representation in line with accounting standards.</li><li>Engage in regular communication with internal and external stakeholders to uphold process integrity.</li><li>Experience with Chargebacks is a plus</li></ul><p><strong>Additional Duties</strong></p><ul><li>Collaborate on exception handling and reporting.</li><li>Generate and analyze financial reports on a recurring basis.</li><li>Assist with month-end processes, including reconciliations and reporting deliverables.</li><li>Provide backup support across the team as needed.</li><li>Participate in ad hoc projects and other assigned responsibilities.</li></ul>
<p>We are looking for a detail-oriented and highly organized Operations Coordinator to join our team in Huntersville, North Carolina. In this long-term contract role, you will play a crucial part in maintaining seamless operational workflows and ensuring data accuracy across various systems. This position offers an excellent opportunity to contribute to the success of a wholesale distribution company while collaborating with cross-functional teams. This is a Hybrid role with 3 days Onsite.</p><p><br></p><p>Responsibilities:</p><p>• Perform daily, weekly, and monthly reconciliations between internal systems and warehouse management systems to ensure data consistency.</p><p>• Support operational workflows that directly impact revenue recognition and distribution processes.</p><p>• Manage and maintain critical data within the order management system to uphold accuracy and reliability.</p><p>• Collaborate with the distribution center to resolve customer order issues or returns efficiently.</p><p>• Generate and review operational reports to identify variances and ensure compliance with established procedures.</p><p>• Assist senior team members with invoice previews, purchase order reviews, price maintenance, and customer content management.</p><p>• Communicate effectively with internal departments to ensure smooth coordination and flow of information.</p><p>• Adhere to all safety policies and regulations while performing job duties.</p><p>• Participate in team meetings and provide feedback or raise concerns to management.</p><p>• Take on additional tasks or projects as assigned by management to support operational objectives.</p>
<ul><li><strong>Position: Commercial Lending Professional (CONTRACT ROLE)</strong></li><li><strong>Location: 4201 Congress Street, Charlotte, North Carolina, 28209, United States</strong></li><li><strong>Type: Hybrid - 100% ONSITE</strong></li><li><strong>Anticipated Hourly Pay Range: $30 - $33/Hourly</strong></li><li><strong>Experience: Knowledge of commercial lending loan documentation and the ability to interpret standard commercial lending legal terms and language.</strong></li></ul><p> </p><p><strong>Job Description:</strong></p><ul><li>The Collateral Specialist (CS) Hybrid role will support the Group Manager in both production Collateral Specialist responsibilities (detailed below) and in business management responsibilities (also detailed below).</li><li>A CS serves as the primary loan operations contact for approx. 25-35 clients with asset based loans provided by JPMC. CS will maintain a professional and courteous manner with all borrowers, including assisting borrowers by answering questions and resolving problems promptly; queries to be expected are billing, availability, borrowing, or other system update requirement related (e.g. advance rate update via appraisal, change in sublimit or commitment, etc). </li><li>The CS will perform a post-loan closing review of the relationship, including review of loan agreement and field exam and confirm deal tickler setup</li><li>The CS will draft and maintain the Client Resource Guide for all assigned accounts and assist with loan onboarding. </li><li>The CS will monitor the timeliness and completeness of the client’s collateral reporting and verify authorized signatures are on the reports; CS will also advise the Credit Risk Manager of reporting inadequacies and other issues and, under the Credit Risk Manager’s direction, work with the borrower to resolve these problems. </li><li>CS will review, analyze, reconcile, and post the borrowing base certificate and/or sales and collection reports and supporting documentation to confirm the value of the borrower’s collateral as well as the availability and the collateral system; CS should be able to calculate ineligible and reconcile collateral to agings, perpetuals and financial statements or ledgers. </li><li>Collateral Specialists should also have an effective and regular line of communication with the Credit Risk Manager on assigned accounts, and alert them to any unusual trends observed in performing routine job duties. Other duties and special projects may be assigned by management. </li><li>From a Business Management perspective, the role will work closely with the Group Manager in building out an activity tracker for deal staffing, as well as general executive document preparations, assisting the Collateral Excellence Lead with performance management tool development and procedure library building, and working with the Product Owner team to develop executive management reporting. </li></ul><p><br></p>
