<p><strong>About the Role:</strong></p><p>We’re proactively recruiting Help Desk Technicians for upcoming opportunities with our clients in the Charlotte area. These roles will support end users by troubleshooting hardware, software, and network issues while providing exceptional customer service.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Provide Tier 1 support via phone, email, or ticketing systems</li><li>Troubleshoot Windows OS, Office 365, and basic network connectivity</li><li>Log and escalate incidents as needed</li><li>Set up and image computers for new hires</li></ul>
<p><strong>Overview:</strong></p><p>Robert Half is proactively recruiting Help Desk Technicians for upcoming contract assignments to support our clients across the Charlotte market. These opportunities are ideal for recent IT graduates or candidates with 1–2 years of technical support experience who are eager to grow their careers in information technology.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Troubleshoot and resolve hardware, software, and network connectivity issues.</li><li>Log, track, and manage tickets in the help desk system.</li><li>Provide phone, email, and in-person support for end users.</li><li>Escalate unresolved issues to higher-level support teams as needed.</li><li>Assist with onboarding/offboarding, password resets, and system access.</li></ul>
<p>Robert Half is building a network of experienced Help Desk Analysts for upcoming contract and contract-to-hire opportunities with our clients. These roles suit professionals with 2–4 years of IT support who are ready to take on escalated issues and contribute to IT process improvements.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Troubleshoot escalated issues with desktops, laptops, and mobile devices.</li><li>Manage Active Directory accounts and group policies.</li><li>Support remote access, VPNs, and network connectivity.</li><li>Document solutions and contribute to internal knowledge bases.</li></ul>
<p>Robert Half is proactively seeking Senior Help Desk Engineers to join our candidate pipeline for contract and contract-to-hire placements. These roles are best for seasoned IT professionals with 5+ years of help desk or desktop support experience, ideally with leadership exposure.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as escalation point for Level I and II support teams.</li><li>Lead resolution of critical incidents and outages.</li><li>Manage user account administration, system upgrades, and IT projects.</li><li>Mentor junior technicians and contribute to help desk process improvements.</li></ul>
<p>Robert Half is proactively recruiting Desktop Support Technicians to join our pipeline of candidates for upcoming projects and contract opportunities. This position is ideal for hands-on IT professionals who enjoy solving technical problems directly with end users.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and maintain desktops, laptops, and peripherals.</li><li>Troubleshoot hardware and software issues both onsite and remotely.</li><li>Image and deploy devices for new hires and department rollouts.</li><li>Support printers, mobile devices, and conference room equipment.</li></ul>
<p><strong>About the Role</strong></p><p>We are seeking a reliable and detail-oriented Computer Operator to support day-to-day data center operations in a 24x7 environment. This role ensures the stability and performance of critical IT infrastructure through monitoring, documentation, and incident escalation. Ideal candidates will bring a strong foundation in IT operations with prior experience in data center or batch scheduling environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Monitor job scheduling consoles for failures, delays, or performance issues; take corrective action or escalate as needed.</li><li>Oversee and maintain print/report distribution processes; ensure timely delivery of reports and output.</li><li>Monitor system backups to confirm successful and accurate completion.</li><li>Document all issues, incidents, and resolutions in the incident management system.</li><li>Complete shift turnover reports and ensure clear communication across shifts.</li><li>Maintain physical security of the data center and monitor environmental conditions (HVAC, power, etc.).</li><li>Provide coverage for rotational shifts and support Computer Operations projects as needed.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Spartanburg, South Carolina. This is a long-term contract position within the manufacturing industry, offering an excellent opportunity to work in a fast-paced, collaborative environment. The ideal candidate will excel at managing inbound calls and providing exceptional service while handling customer inquiries and administrative tasks.<br><br>Responsibilities:<br>• Respond promptly to inbound customer calls, ensuring accurate information is provided and issues are resolved efficiently.<br>• Deliver outstanding customer service by addressing inquiries, concerns, and requests with great attention to detail.<br>• Perform data entry tasks with precision, maintaining accurate records of customer interactions and transactions.<br>• Schedule appointments and manage calendars as needed to support customer or team requirements.<br>• Process orders and handle order entry tasks to ensure timely and accurate fulfillment.<br>• Communicate effectively through email correspondence to address customer needs and follow up on pending matters.<br>• Utilize Microsoft Excel and Word for documentation, reporting, and other administrative purposes.<br>• Maintain a strong focus on quality and accuracy in all interactions, adhering to company policies and procedures.<br>• Collaborate with team members to improve workflow and enhance customer satisfaction.<br>• Adapt to a fast-paced call center environment while staying organized and meeting performance targets.
<p><strong>Overview:</strong></p><p>Robert Half is proactively building our network of IT Support Specialists for upcoming contract opportunities. Ideal for professionals who thrive in fast-paced environments supporting desktops, applications, and end users.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide daily technical support for users, including desktop, laptop, and mobile troubleshooting</li><li>Install, configure, and maintain operating systems and software</li><li>Support Microsoft 365 and Active Directory environments</li><li>Track and document all incidents using ITSM tools (ServiceNow, Jira, or similar)</li></ul>
We are looking for an experienced Customer Service Supervisor to join our manufacturing team in Fort Mill, South Carolina. In this long-term contract position, you will oversee customer service operations, ensuring the highest level of satisfaction and efficiency. This role requires strong leadership, organizational skills, and the ability to manage logistics and administrative processes effectively.<br><br>Responsibilities:<br>• Supervise and lead customer service teams to ensure excellent performance and adherence to company standards.<br>• Monitor call center operations and provide guidance to improve service quality and efficiency.<br>• Coordinate logistics processes, including freight scheduling and distribution, to optimize delivery routes and minimize delays.<br>• Manage order entry, processing, and inventory documentation to ensure accurate and timely fulfillment.<br>• Provide administrative support by preparing reports, managing schedules, and organizing meetings for leadership staff.<br>• Train and onboard new team members, ensuring smooth transitions and effective knowledge sharing.<br>• Collaborate with sales and plant management teams to address customer needs and resolve issues promptly.<br>• Utilize computer systems for data entry and tracking to maintain organized and accurate records.<br>• Develop strategies to enhance customer satisfaction and streamline service operations.<br>• Ensure compliance with company policies and procedures while maintaining a positive team environment.
<p><strong>About the Role:</strong></p><p>We’re proactively sourcing IT Support Specialists for upcoming contract and contract-to-hire roles. These positions support enterprise IT environments with system access requests, user administration, and software support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide Tier 1–2 support for internal users</li><li>Manage Active Directory accounts and group policies</li><li>Troubleshoot Microsoft 365, VPN, and printer issues</li><li>Support ticket tracking and documentation</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Fort Mill, South Carolina. This is a long-term contract position where you will play a vital role in delivering outstanding service, managing customer accounts, and contributing to operational efficiency. If you thrive in a fast-paced environment and enjoy solving problems while maintaining excellent communication, this opportunity is for you.<br><br>Responsibilities:<br>• Manage customer accounts by processing orders accurately and ensuring timely follow-ups to meet client needs.<br>• Collaborate with internal teams to enhance service delivery and develop tailored solutions for customers.<br>• Support inventory optimization initiatives and contribute to process improvements that enhance scalability and efficiency.<br>• Maintain a high level of urgency and attention to detail when addressing customer inquiries and resolving issues.<br>• Handle multiple tasks effectively, balancing account management, customer interactions, and operational responsibilities.<br>• Provide exceptional service by answering inbound calls and addressing customer concerns promptly.<br>• Assist in implementing strategies to streamline workflows and improve overall customer satisfaction.<br>• Ensure accurate documentation and communication to maintain seamless coordination between teams and clients.
<p><strong>Overview:</strong></p><p>Robert Half is proactively recruiting skilled Cloud Support Engineers for upcoming projects involving Azure, AWS, and hybrid infrastructure support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Manage and monitor cloud environments, including compute, storage, and networking</li><li>Troubleshoot cloud-related performance issues and incidents</li><li>Support migration, deployment, and configuration management tasks</li><li>Implement security and compliance standards across cloud systems</li></ul>
<p>We’re seeking a detail-oriented <strong>Conversational AI Quality Analyst</strong> to support the performance and continuous improvement of a next-generation generative AI chatbot. This role focuses on evaluating chatbot interactions to ensure high-quality, empathetic, and accurate responses for users in a highly regulated environment.</p>
<p><strong>Overview:</strong></p><p>Robert Half is building a candidate pipeline for IT Deployment Technicians to support upcoming large-scale hardware refreshes and rollout projects.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Perform imaging, deployment, and configuration of desktops and laptops</li><li>Support hardware inventory tracking and asset management</li><li>Assist users during cutovers and post-deployment troubleshooting</li><li>Maintain accurate records of equipment and serial numbers</li></ul>
<ul><li>Lead and manage all IT functions, including infrastructure, networking, cloud services, cybersecurity, and software development.</li><li>Oversee administration of Active Directory, Office 365, Azure AD, and identity management systems.</li><li>Direct and maintain VMware and virtualized server environments, ensuring reliability, redundancy, and disaster recovery readiness.</li><li>Manage network architecture, including LAN/WAN, firewalls, switches, and VPN connectivity across multiple sites.</li><li>Oversee cloud infrastructure and hybrid solutions leveraging Azure or AWS platforms.</li><li>Lead software development teams using C#, .NET, and SQL Server to build and maintain custom business applications.</li><li>Collaborate with business stakeholders to define technology roadmaps, implement process automation, and drive digital innovation.</li><li>Establish IT governance, security policies, and compliance standards in alignment with business objectives.</li><li>Manage IT budgets, vendor relationships, and procurement for hardware, software, and services.</li><li>Provide mentorship and professional development for infrastructure and development staff.</li></ul>
<p>Robert Half is building a candidate pool of Network Operations Center (NOC) Technicians for upcoming contract assignments supporting enterprise clients. This role suits candidates who enjoy a fast-paced environment and problem-solving under pressure.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Monitor network and server performance, responding to system alerts.</li><li>Perform first-level troubleshooting of routers, switches, and connectivity issues.</li><li>Escalate unresolved issues to higher-level engineers as needed.</li><li>Document incidents and resolutions in monitoring/ticketing tools.</li></ul>
<p>We are looking for a skilled Business Analyst to join our team on a contract basis for a remote role. This role involves working closely with Actimize implementations, addressing defects and enhancements, and contributing to the development and execution of solutions. The ideal candidate will bring technical expertise, analytical skills, and experience in Actimize systems to ensure successful project delivery. This role is 100% remote for a Eastern Time Zone based client.</p><p><br></p><p>Responsibilities:</p><p>• Conduct detailed analysis of Actimize defects and enhancements to identify key issues and improvement opportunities.</p><p>• Collaborate with development teams to design and implement effective solutions for Actimize Transaction Monitoring systems.</p><p>• Perform data modeling and database analysis to support Actimize implementations.</p><p>• Review and document business requirements, ensuring alignment with project goals and client needs.</p><p>• Provide insights and recommendations to optimize system functionality and performance.</p><p>• Work within Agile Scrum frameworks to manage project timelines and deliverables.</p><p>• Facilitate gap analysis to bridge discrepancies between current and desired system capabilities.</p><p>• Communicate effectively with stakeholders to ensure clarity and alignment throughout the project lifecycle.</p><p>• Participate in testing and validation processes to ensure fixes and enhancements meet specified requirements.</p><p>• Support knowledge sharing and documentation to enhance team efficiency and understanding.</p>
<p>Robert Half is seeking IT Operations Support Coordinators for upcoming contract opportunities in the Charlotte market. This role blends IT and administrative skills, supporting enterprise technology teams in infrastructure rollouts, hardware logistics, and operational projects.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist with IT hardware inventory, ordering, and deployment.</li><li>Support user onboarding/offboarding with equipment setup and access.</li><li>Track and update IT documentation and asset management records.</li><li>Coordinate scheduling, vendor interactions, and IT process updates.</li></ul>
<p>We are seeking a detail-oriented professional to play a vital role in monitoring and managing various financial processes, including cash operations, reconciliation, and reporting. In this role, you will collaborate with various teams, external partners, and systems to ensure financial accuracy and mitigate discrepancies. The ideal candidate will possess strong skills in analysis, communication, and independent problem-solving, combined with a solid background in financial systems and practices.</p><p><strong>Key Responsibilities</strong></p><ul><li>Perform account reconciliations to maintain accuracy in financial records.</li><li>Investigate and resolve transaction discrepancies and variances.</li><li>Provide dedicated support to field locations for cash-related operations.</li><li>Maintain and analyze financial records, ensuring proper journal entries and account representation in line with accounting standards.</li><li>Engage in regular communication with internal and external stakeholders to uphold process integrity.</li><li>Experience with Chargebacks is a plus</li></ul><p><strong>Additional Duties</strong></p><ul><li>Collaborate on exception handling and reporting.</li><li>Generate and analyze financial reports on a recurring basis.</li><li>Assist with month-end processes, including reconciliations and reporting deliverables.</li><li>Provide backup support across the team as needed.</li><li>Participate in ad hoc projects and other assigned responsibilities.</li></ul>
<p>We are looking for an experienced Warehouse & Logistics Manager to oversee distribution center in Charlotte, North Carolina. This Contract to permanent position offers the opportunity to lead a dynamic team and optimize processes for inventory accuracy, on-time fulfillment, and operational efficiency. The ideal candidate will bring expertise in distributive environments, particularly in tools, hardware, or automotive aftermarket parts.</p><p><br></p><p>Responsibilities:</p><p>• Direct daily warehouse operations, including receiving, inventory management, order picking, packing, shipping, and returns.</p><p>• Supervise and develop a team of warehouse supervisors, leads, and associates through staffing, scheduling, performance evaluations, and coaching.</p><p>• Manage transportation and carrier partnerships by negotiating rates and monitoring delivery performance.</p><p>• Implement and oversee Warehouse Management System processes, ensuring seamless integration with organizational systems.</p><p>• Lead continuous improvement efforts, such as Lean, 5S, and Kaizen initiatives, to enhance productivity and reduce operational costs.</p><p>• Maintain high inventory accuracy through cycle counts, discrepancy analysis, and corrective measures.</p><p>• Ensure compliance with safety standards, environmental regulations, and hazardous materials handling protocols.</p><p>• Plan and optimize warehouse space utilization, slotting strategies, and equipment needs to meet seasonal and product-specific demands.</p><p>• Collaborate with purchasing, sales, and customer service teams to prioritize orders, address backorders, and manage special shipments.</p><p>• Prepare operational reports and key performance indicators for senior management, while developing budgets and controlling expenses.</p>
We are looking for a skilled Financial Controller to join our team in Huntersville, North Carolina, and play a critical role in driving compliance, efficiency, and data reliability across the organization. The ideal candidate will lead efforts to enhance financial processes and reporting, ensuring a strong foundation for tracking key business performance indicators and supporting strategic decision-making. This position offers the opportunity to build and lead a high-performing finance team while implementing best practices in operational finance and business partnering.<br><br>Responsibilities:<br>• Lead the month-end, quarter-end, and year-end closing processes, delivering accurate and compliant financial reports in line with group requirements.<br>• Strengthen internal controls, accounting policies, and procedures to align with industry best practices.<br>• Oversee consolidation and intercompany reconciliations across multiple entities, ensuring accuracy and consistency.<br>• Manage daily operations within Accounts Payable, Accounts Receivable, and General Ledger functions.<br>• Drive cost-reduction and efficiency initiatives, including the implementation of automation tools to optimize financial processes.<br>• Ensure the integrity of balance sheets, accuracy of cash flow projections, and disciplined management of working capital.<br>• Develop systems and processes to produce timely, high-quality data for management reporting and financial planning and analysis.<br>• Provide leadership and coaching to a team of three, fostering accountability, adherence to policies, and growth through attention to detail.<br>• Promote collaboration and consistency across teams in different locations to streamline processes and reporting.<br>• Act as a strategic finance partner to local operations and manufacturing sites, ensuring accurate cost control and insightful financial support.
