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2 results for Help Desk in Charlotte, NC

Desktop Support Technician

Charlotte, NC
onsite
Permanent / Full Time
60000 - 80000 USD / Yearly
We are looking for a Desktop Support Technician to provide dependable onsite technical support for a nonprofit organization in Asheville, North Carolina. This role is ideal for someone who is confident working independently, values a mission-driven environment, and can deliver responsive service to a small user community. The position offers a hands-on opportunity to support both Mac and Windows environments while partnering closely with internal IT leadership to keep daily operations running smoothly. Responsibilities:• Deliver onsite desktop and help desk support for staff, resolving hardware, software, and access issues in a timely manner.• Maintain and troubleshoot devices and user environments across both macOS and Windows platforms.• Manage account setup, permissions, and directory-related tasks within Active Directory and Microsoft-based systems.• Track, update, and resolve support requests through Jira, ensuring clear communication and accurate documentation.• Provide day-to-day assistance with Microsoft applications, including Outlook, to support employee productivity.• Share coverage responsibilities with the broader IT team and participate in an on-call rotation outside standard business hours as needed.• Work closely with internal technology leadership to escalate issues appropriately and maintain continuity of support.• Contribute to a reliable end-user computing environment for a small office by identifying recurring issues and recommending practical fixes.
2026-07-27T00:00:00Z

Call Center Specialist

Charlotte, NC
onsite
Temporary / Contract
16.15 - 18.7 USD / Hourly
We are looking for a Call Center Specialist to support a busy student registration program for families seeking school placement assistance in Charlotte, North Carolina. This Contract position is ideal for someone who communicates clearly, stays composed in high-volume situations, and can provide helpful bilingual support when needed. The role is part-time with a flexible schedule, including weekday and Saturday coverage, and focuses on delivering responsive, solution-oriented service to callers throughout peak enrollment periods. Responsibilities: • Respond to a large volume of inbound calls from families seeking guidance on student registration and school placement steps. • Assist callers with registration-related questions, explain required information, and help them move forward in the enrollment process. • Provide bilingual assistance to support families who are more comfortable communicating in another language. • Document customer details accurately and capture unresolved issues for follow-up when additional support is needed. • Address upset or frustrated callers with professionalism, de-escalate concerns, and work toward practical resolutions. • Maintain strong responsiveness during peak business hours while managing call queues efficiently and courteously. • Continue conversations already in progress by reviewing prior notes and helping callers complete next steps without delay. • Escalate complex matters through the appropriate support channels or shared resources when a solution cannot be provided immediately.
2026-08-05T00:00:00Z