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1 result for Help Desk in Charlotte, NC

Call Center Specialist

Charlotte, NC
onsite
Temporary / Contract
16.15 - 18.7 USD / Hourly
We are looking for a Call Center Specialist to support a busy student registration program for families seeking school placement assistance in Charlotte, North Carolina. This Contract position is ideal for someone who communicates clearly, stays composed in high-volume situations, and can provide helpful bilingual support when needed. The role is part-time with a flexible schedule, including weekday and Saturday coverage, and focuses on delivering responsive, solution-oriented service to callers throughout peak enrollment periods. Responsibilities: • Respond to a large volume of inbound calls from families seeking guidance on student registration and school placement steps. • Assist callers with registration-related questions, explain required information, and help them move forward in the enrollment process. • Provide bilingual assistance to support families who are more comfortable communicating in another language. • Document customer details accurately and capture unresolved issues for follow-up when additional support is needed. • Address upset or frustrated callers with professionalism, de-escalate concerns, and work toward practical resolutions. • Maintain strong responsiveness during peak business hours while managing call queues efficiently and courteously. • Continue conversations already in progress by reviewing prior notes and helping callers complete next steps without delay. • Escalate complex matters through the appropriate support channels or shared resources when a solution cannot be provided immediately.
2026-08-18T00:00:00Z