<p>Robert Half is proactively recruiting Help Desk Technicians to join our talent network for upcoming client needs. If you’re looking to launch or grow your IT career, this is a great entry point with exposure to a wide range of technical environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Act as the first line of support for end-users via phone, email, and chat</li><li>Diagnose and resolve desktop, laptop, and software issues</li><li>Handle password resets, account unlocks, and access requests</li><li>Track, log, and escalate tickets as needed</li><li>Document solutions in the knowledge base</li></ul>
<p>This is a <strong>proactive recruiting opportunity</strong>. We are building a pipeline of <strong>Tier 1 IT Help Desk Technicians</strong> to support incoming demand. Candidates will be the first contacted when positions open.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the first point of contact for all IT support requests</li><li>Troubleshoot hardware, software, and network issues remotely or in person</li><li>Create and update tickets in the ITSM system</li><li>Escalate complex issues to Tier 2 technicians</li></ul>
<p>We are proactively recruiting for <strong>Tier II Help Desk Technicians</strong> to support future IT projects and long-term client needs. These positions serve as the escalation point for Tier I, providing a higher level of technical troubleshooting and user support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Manage tickets escalated from Tier I technicians, ensuring timely resolution</li><li>Troubleshoot and resolve advanced issues with operating systems, hardware, and enterprise applications</li><li>Support Active Directory, Office 365 administration, and user account management</li><li>Provide guidance, mentorship, and training to Tier I staff</li><li>Collaborate with IT teams to improve processes and recommend solutions</li></ul>
<p>Robert Half is proactively recruiting senior Help Desk Specialists to support our clients’ high-level technical needs. This is an excellent opportunity for seasoned IT professionals looking to step into upcoming roles with career growth potential.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Resolve complex technical issues escalated from Tier 2</li><li>Perform root cause analysis and improve IT support processes</li><li>Mentor junior technicians and analysts</li><li>Support endpoint management, patching, and asset control</li><li>Maintain SOPs and update documentation</li></ul>
<p>Robert Half is building a pipeline of experienced Help Desk Analysts for anticipated client projects. If you’re ready to step into a mid-level role supporting enterprise systems, we want to connect with you now.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Resolve escalated issues from Tier 1</li><li>Troubleshoot Microsoft 365, Active Directory, and VPN problems</li><li>Configure hardware/software and manage group policies</li><li>Provide user training and technical documentation</li><li>Collaborate with vendors for advanced resolutions</li></ul>
<p>As part of our proactive recruiting efforts, we are building a pipeline of <strong>Tier 3 Help Desk Engineers</strong> for upcoming IT initiatives. These roles focus on escalated issues and advanced systems support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Resolve the most complex technical incidents escalated from Tier 2</li><li>Support servers, enterprise applications, and network infrastructure</li><li>Assist with system upgrades, patching, and maintenance</li><li>Contribute to knowledge base and help design support processes</li><li>Partner with engineering teams on long-term technical solutions</li></ul>
<p>We are proactively recruiting for <strong>Tier 2 Help Desk Support Analysts</strong> in the <strong>IT realm</strong>. This level requires deeper troubleshooting and support knowledge for escalated issues.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle tickets escalated from Tier 1</li><li>Troubleshoot advanced desktop, application, and system issues</li><li>Assist with new user onboarding, including hardware/software setup</li><li>Document solutions and mentor Tier 1 technicians when needed</li></ul>
<p><strong>Position Overview:</strong></p><p>Robert Half is seeking three PC Techs to support a large-scale technology deployment project. This is a hands-on, on-site contract position focused on configuring, imaging, and preparing IT hardware to support enterprise operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Perform PC imaging and application installations to prepare new systems for end users.</li><li>Configure and stage equipment, including basic networking (routers, switches, TCP/IP).</li><li>Physically move, process, and inventory IT equipment; ability to lift up to 50 lbs required.</li><li>Decommission and document old hardware in accordance with company standards.</li><li>Assist with service desk support tasks as needed.</li><li>Maintain accurate data entry, reporting, and tracking using MS Office and Excel.</li></ul>
<ul><li>Deliver Tier 1 and Tier 2 support for Windows 10/11 desktops, laptops, and related hardware/software.</li><li>Manage user identities, access, and licensing in Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint).</li><li>Monitor and respond to helpdesk requests promptly, ensuring efficient resolution and positive user experiences.</li><li>Prepare and roll out new Windows devices, including imaging, software deployment, and user configuration.</li><li>Maintain accurate technical documentation and knowledge base articles for recurring issues and processes.</li><li>Partner with other IT staff to escalate and resolve advanced or specialized technical problems.</li><li>Follow IT security best practices and ensure compliance with organizational standards.</li></ul>
We are looking for a skilled Desktop Support Analyst to join our team in Cowpens, South Carolina. This long-term contract position offers an exciting opportunity to work in a dynamic manufacturing environment where you will play a key role in supporting desktop systems, resolving technical issues, and assisting with IT infrastructure transitions. If you are a proactive problem-solver with a strong technical background, we encourage you to apply.<br><br>Responsibilities:<br>• Provide comprehensive support for desktop systems, including installation, maintenance, and troubleshooting.<br>• Conduct imaging and deployment of Windows 11 devices, ensuring smooth transitions for end-users.<br>• Assist with the migration of systems to VMware and Nutanix platforms, contributing to infrastructure upgrades.<br>• Perform physical mounting and setup of servers and other hardware as required.<br>• Support the transition to Office 365, addressing user needs and resolving technical challenges.<br>• Collaborate with team members to resolve IT tickets efficiently and provide excellent customer service.<br>• Participate in networking support, including working with Aruba systems and assisting in the transition to new solutions.<br>• Maintain accurate documentation of processes, configurations, and resolutions.<br>• Engage in an on-call rotation after an initial onboarding period to provide timely support.<br>• Demonstrate flexibility by taking on various IT-related tasks and responsibilities as needed.
We are looking for a meticulous Accounts Payable Clerk to join our team in Charlotte, North Carolina. This Contract-to-Permanent position offers an excellent opportunity to contribute to essential financial operations while gaining valuable experience in a telecom services environment. The ideal candidate will excel in data entry, handle front desk responsibilities, and support accounts payable tasks with efficiency and accuracy.<br><br>Responsibilities:<br>• Process invoices with precision, ensuring accurate coding and entry into accounting systems.<br>• Perform regular check runs and manage the disbursement of payments.<br>• Maintain organized records of all accounts payable transactions for easy reference.<br>• Handle front desk duties, including answering calls and greeting visitors in a courteous and detail-oriented manner.<br>• Utilize QuickBooks and Excel to perform various financial and administrative tasks.<br>• Collaborate with other team members to resolve discrepancies and ensure smooth financial operations.<br>• Support the preparation of financial reports by providing accurate and timely data.<br>• Ensure compliance with company policies and procedures while processing invoices and payments.
We are looking for an experienced Office Manager to oversee daily operations and provide comprehensive administrative support for a fast-paced office environment in Charlotte, North Carolina. This role balances hands-on office management tasks with administrative responsibilities, ensuring smooth coordination within the organization. As a Contract-to-Permanent position, it offers a pathway to long-term engagement for the right candidate.<br><br>Responsibilities:<br>• Manage day-to-day office operations, including ordering supplies, coordinating building maintenance, and ensuring a welcoming environment.<br>• Organize and oversee group lunches, restocking supplies, and maintaining a full-service kitchen for office staff and visitors.<br>• Provide administrative support to the commercial team, including scheduling meetings, booking rooms, and arranging travel accommodations.<br>• Serve as the primary point of contact for on-site employees and visiting leaders, ensuring all logistical needs are addressed effectively.<br>• Assist with HR-related tasks, such as onboarding coordination and administrative support for employee needs.<br>• Support expense reporting and assist team members with basic financial tracking.<br>• Utilize tools like Microsoft Teams, Excel, Smart Sheets, and AI-powered software to streamline administrative processes.<br>• Coordinate with directors and representatives to facilitate meetings and events related to ongoing business initiatives.<br>• Act as a receptionist by welcoming guests, handling inquiries, and maintaining a well-organized front desk presence.<br>• Ensure all office equipment is maintained and operational, addressing technical issues promptly.
<p>We’re seeking a detail-oriented <strong>Conversational AI Quality Analyst</strong> to support the performance and continuous improvement of a next-generation generative AI chatbot. This role focuses on evaluating chatbot interactions to ensure high-quality, empathetic, and accurate responses for users in a highly regulated environment.</p>
We are looking for an experienced Customer Service Representative to join our team in Rock Hill, South Carolina. As part of a long-term contract, you will play a vital role in ensuring exceptional communication and support for our customers and sales managers. This position requires a proactive mindset and strong organizational skills to enhance the overall customer experience within the machinery manufacturing industry.<br><br>Responsibilities:<br>• Manage customer inquiries by creating and tracking service tickets, ensuring timely follow-up and resolution.<br>• Communicate effectively with customers, product line managers, and the sales team regarding order statuses, inventory availability, replenishment schedules, and product updates.<br>• Provide proactive support for equipment orders, including scheduling coordination, processing order changes, issuing credits, and addressing general inquiries.<br>• Utilize business tools to gather and analyze information necessary for effective order management and customer service.<br>• Monitor order progress and collaborate with the distribution center to ensure on-time delivery, expediting requests when needed.<br>• Continuously develop product knowledge and system expertise to enhance customer support capabilities.<br>• Project a meticulous and customer-focused image to both internal and external stakeholders, contributing to positive company branding.<br>• Participate actively in team meetings and discussions to drive collaborative efforts and improve service delivery.
<ul><li><strong>Position: Commercial Lending Professional (CONTRACT ROLE)</strong></li><li><strong>Location: 4201 Congress Street, Charlotte, North Carolina, 28209, United States</strong></li><li><strong>Type: Hybrid - 100% ONSITE</strong></li><li><strong>Anticipated Hourly Pay Range: $30 - $33/Hourly</strong></li><li><strong>Experience: Knowledge of commercial lending loan documentation and the ability to interpret standard commercial lending legal terms and language.</strong></li></ul><p> </p><p><strong>Job Description:</strong></p><ul><li>The Collateral Specialist (CS) Hybrid role will support the Group Manager in both production Collateral Specialist responsibilities (detailed below) and in business management responsibilities (also detailed below).</li><li>A CS serves as the primary loan operations contact for approx. 25-35 clients with asset based loans provided by JPMC. CS will maintain a professional and courteous manner with all borrowers, including assisting borrowers by answering questions and resolving problems promptly; queries to be expected are billing, availability, borrowing, or other system update requirement related (e.g. advance rate update via appraisal, change in sublimit or commitment, etc). </li><li>The CS will perform a post-loan closing review of the relationship, including review of loan agreement and field exam and confirm deal tickler setup</li><li>The CS will draft and maintain the Client Resource Guide for all assigned accounts and assist with loan onboarding. </li><li>The CS will monitor the timeliness and completeness of the client’s collateral reporting and verify authorized signatures are on the reports; CS will also advise the Credit Risk Manager of reporting inadequacies and other issues and, under the Credit Risk Manager’s direction, work with the borrower to resolve these problems. </li><li>CS will review, analyze, reconcile, and post the borrowing base certificate and/or sales and collection reports and supporting documentation to confirm the value of the borrower’s collateral as well as the availability and the collateral system; CS should be able to calculate ineligible and reconcile collateral to agings, perpetuals and financial statements or ledgers. </li><li>Collateral Specialists should also have an effective and regular line of communication with the Credit Risk Manager on assigned accounts, and alert them to any unusual trends observed in performing routine job duties. Other duties and special projects may be assigned by management. </li><li>From a Business Management perspective, the role will work closely with the Group Manager in building out an activity tracker for deal staffing, as well as general executive document preparations, assisting the Collateral Excellence Lead with performance management tool development and procedure library building, and working with the Product Owner team to develop executive management reporting. </li></ul><p><br></p>
<p>We are looking for a detail-oriented Accounts Receivable Clerk to join our team in Charlotte, North Carolina. In this role, you will be responsible for managing and maintaining accounts receivable processes, ensuring timely collections, and supporting accurate cash application. This position is ideal for individuals who thrive in fast-paced environments and have strong organizational and analytical skills.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>Maintain well-organized and accurate records of incoming payments, ensuring timely and correct application of funds to customer accounts based on remittance details. Independently research and resolve unapplied or misallocated payments with minimal supervision.</p><p>Address and resolve payment issues proactively, including declined credit card transactions, returned checks, and payment discrepancies (overages/shortages), while maintaining clear and timely communication with all stakeholders.</p><p>Manage the shared Accounts Receivable inbox by monitoring and responding to inquiries promptly and professionally, ensuring all outstanding items are followed up on appropriately.</p><p>Oversee the daily invoicing process, including the preparation and distribution of weekly summary invoices for key clients and monthly account statements, ensuring accuracy and timeliness.</p><p>Actively monitor customer accounts for delinquency, initiate collection efforts as needed, and communicate status updates to internal teams, including department management and sales leadership; ensure all actions are properly documented and completed in a timely, professional manner.</p><p>Handle new customer account setup in line with company procedures, flagging any irregularities or concerns for further review.</p><p>Identify opportunities for improvement within AR processes; recommend enhancements and contribute to updates and documentation to align team practices.</p><p>Support team success by serving as a go-to resource, sharing knowledge, promoting process consistency, and modeling best practices in daily work.</p>
