We are looking for a dedicated Customer Service Representative to join our team in Charlotte, North Carolina. In this role, you will play a pivotal part in coordinating service requests and maintaining effective communication with vendors, technicians, and residents. This is a long-term contract opportunity within the dynamic Real Estate & Property industry, offering a chance to contribute to high-quality customer experiences.<br><br>Responsibilities:<br>• Manage communication with contracted technicians, including dispatching, scheduling, and providing clear expectations regarding work scopes.<br>• Review maintenance chargebacks to verify legitimacy and authorize resident account charges when appropriate.<br>• Ensure service calls are completed satisfactorily, representing both the company and client interests.<br>• Address emergency service requests and escalations promptly and with a focus on customer satisfaction.<br>• Build and sustain strong, detail-oriented relationships with vendors and technicians.<br>• Respond to vendor inquiries, quotes, and concerns within a 24-hour timeframe.<br>• Handle resident complaints, escalating issues when necessary.<br>• Coordinate in-house service appointments directly with residents.<br>• Arrange move-out inspections with residents and assign tasks to field project managers.<br>• Record service requests from residents in the Service Maintenance Portal efficiently and accurately.
We are looking for a motivated and personable Customer Service Representative to join our team in Fort Mill, South Carolina. This Contract to permanent position offers an exciting opportunity to engage with customers, manage inquiries, and contribute to our continued success. The ideal candidate is proactive, organized, and eager to build strong relationships with clients.<br><br>Responsibilities:<br>• Initiate outreach efforts, including cold calls, to potential and existing customers in a detail-oriented and engaging manner.<br>• Handle customer inquiries and interactions, ensuring a seamless and positive experience from start to finish.<br>• Utilize Salesforce to maintain accurate records of customer data, communications, and progress towards sales or service goals.<br>• Stay organized and manage tasks efficiently, ensuring timely follow-ups and attention to detail.<br>• Meet and exceed established metrics and performance objectives to support the team’s overall goals.<br>• Collaborate with team members and contribute to various initiatives in a dynamic and fast-paced environment.<br>• Assist with order entry and resolve customer issues effectively during inbound and outbound calls.<br>• Maintain a strong commitment to delivering high-quality customer service and building lasting relationships.
<p>We are looking for a skilled Customer Service Representative to join our team in Cornelius, North Carolina. This is an on-site, contract-to-permanent position that offers an exciting opportunity to support a large volume of facilities while delivering exceptional customer experiences. The ideal candidate will thrive in a dynamic environment and demonstrate empathy, professionalism, and problem-solving skills when interacting with customers.</p><p><br></p><p>Responsibilities:</p><p>• Respond to routine inquiries from customers and troubleshoot facility-related issues with efficiency and professionalism.</p><p>• Offer guidance to customers navigating e-commerce platforms and assist with transaction-related questions.</p><p>• Manage escalated situations calmly and empathetically, providing solutions to distressed or frustrated callers.</p><p>• Conduct outbound follow-up calls to resolve prior inquiries and ensure customer satisfaction.</p><p>• Record and update all customer interactions and case progress accurately within internal systems.</p><p><br></p>
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Fort Mill, South Carolina. This position offers the opportunity to work in a dynamic environment within the telecom services industry. As a contract-to-permanent role, it provides the potential for long-term growth and stability.<br><br>Responsibilities:<br>• Deliver exceptional customer service by responding to inbound and outbound calls efficiently and with strong attention to detail.<br>• Manage data entry tasks with a high level of accuracy and thoroughness.<br>• Handle order entry processes, ensuring timely and accurate completion.<br>• Assist with front desk responsibilities for an hour weekly and provide coverage during receptionist absences.<br>• Support event-related customer inquiries, including monthly events and quarterly major events.<br>• Address approximately 15 customer calls daily, with increased volume during major events.<br>• Collaborate with customer service teams across two companies to ensure seamless operations.<br>• Provide bilingual support in Spanish for translation and communication purposes, if applicable.<br>• Uphold punctuality and reliability while fostering a team-oriented work environment.<br>• Maintain a strong focus on detail and long-term fit within the organization.
