We are looking for a detail-oriented Data Entry Clerk to join our team on a contract basis. This role involves managing critical information with accuracy and efficiency while ensuring compliance with organizational standards. Based in Charlotte, North Carolina, this position offers an excellent opportunity to contribute to administrative and data management tasks for a short-term project.<br><br>Responsibilities:<br>• Accurately input and update data related to entity name changes into organizational systems.<br>• File necessary forms and documentation to support administrative processes.<br>• Follow up with customers to collect exemption certificates and resolve pending issues.<br>• Maintain organized records of all completed data entries for easy access and reference.<br>• Verify the accuracy of information entered into databases to ensure compliance with standards.<br>• Utilize Microsoft Excel and Sage Accounting Software for data management tasks.<br>• Communicate effectively with internal and external stakeholders to facilitate smooth operations.<br>• Perform regular checks to identify and correct errors in data entries.<br>• Contribute to the overall efficiency of the team by completing tasks within specified deadlines.
<ul><li><strong>Position: Receptionist (Contract Role Only)</strong></li><li><strong>Location: </strong>4201 Congress St, Charlotte, North Carolina, 28209, United States</li><li><strong>TYPE: 100% ONSITE</strong></li><li><strong>Tentative Hourly Pay Rate: $20 - $21 per hour</strong></li><li><strong>Required Experience: Requires prior experience at the front desk/reception </strong></li></ul><p> </p><p><strong>Job Description: </strong></p><ul><li>Acts as the initial point of contact for visitors. May answer a multi-line phone.</li><li>As a Client Center Receptionist, the candidate will leave a lasting impression on employees and clients by greeting with the 10-5 rule while managing the front desk, providing light meeting planning support, and helping clients and employees with immediate solutions to their inquiries. </li><li>The ideal candidate will be analytical with excellent organizational skills and detailed oriented. </li><li>Additional day to day tasks include but are not limited to: Sort & Distribute mail/packages, provide floor tours for new employees, directing vendors, Validate parking, assist with general queries and communications from employees of all lines of business</li></ul>
We are looking for a dedicated and personable Customer Service Representative to join our team in Charlotte, North Carolina. In this role, you will play a key part in ensuring smooth customer interactions and supporting operational processes. This is a long-term contract position ideal for someone with excellent communication skills and proficiency in computer systems.<br><br>Responsibilities:<br>• Communicate effectively with customers and builders to address inquiries and provide solutions.<br>• Create and process sales orders for installation and service requests.<br>• Schedule service and installation appointments efficiently, ensuring timely delivery.<br>• Utilize Microsoft Excel and other web-based portals to manage and update customer data.<br>• Maintain order accuracy by updating systems and documenting relevant information.<br>• Respond to inbound and outbound calls with professionalism and a customer-focused attitude.<br>• Collaborate with teammates to ensure seamless operations and resolve issues.<br>• Draft clear and concise email correspondence to customers and internal teams.<br>• Take detailed notes and actively participate in training sessions to learn systems and processes.
<p><strong>Key Responsibilities</strong> </p><ul><li>Act as primary point of contact for customers, troubleshoot service issues, and accurately enter service requests for resolution by appropriate partners. </li><li>Educate clients and advisors on systems, procedures, and self-service options; serve as a resource for company policies and product usability, escalating complex issues as needed. </li><li>Respond to customer inquiries across multiple systems, provide accurate information, and collaborate with internal teams to resolve outstanding questions. </li><li>Process routine transactions and account service requests initiated via web or paper forms, ensuring timely completion to meet service standards. </li><li>Manage high-volume inbound and outbound calls to deliver prompt, accurate solutions; document all interactions in designated systems for tracking and compliance. </li></ul><p> </p><p><strong>Required Qualifications</strong> </p><ul><li>Education: High school or GED </li><li>0-to-1-year relevant experience required </li><li>Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience </li><li>Excellent customer service skills </li><li>Strong written and verbal communication skills </li><li>High learning agility – ability to absorb complex information quickly in a multi-technique training style including facilitator lead, self-study, group simulations, and demonstration through live calls </li><li>Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner </li><li>Ability to navigate multiple systems and resources on a phone call with ease </li><li>Demonstrated ability managing multiple priorities in a fast-paced environment </li><li>Demonstrated skill troubleshooting, identifying, and resolving root cause issues </li><li>Home access to high-speed internet with speeds sufficient to support the responsibilities of the role </li></ul>
<p>We are looking for a dedicated Customer Service Representative to join our team in Matthews, North Carolina. This is a Contract to permanent position within the high-tech pharmaceutical and biotech industry. The ideal candidate will excel at providing exceptional customer service while managing inbound and outbound calls, domestic and international customer order processing, and maintaining strong attention to detail. This role offers an opportunity to grow professionally in a dynamic and supportive environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries and provide accurate solutions through phone and email communication.</p><p>• Handle inbound and outbound calls professionally, ensuring customer satisfaction and timely resolution of issues.</p><p>• Process customer orders with precision, verifying details to ensure accuracy and compliance.</p><p>• Maintain detailed records of customer interactions and transactions using company systems.</p><p>• Collaborate with internal teams to address customer needs and improve service delivery.</p><p>• Ensure adherence to company policies and procedures while resolving customer concerns.</p><p>• Identify opportunities to improve customer service processes and contribute ideas for enhancement.</p><p>• Manage multiple tasks effectively while maintaining a focus on quality and efficiency.</p><p>• Provide support and guidance to customers regarding product and service offerings.</p><p>• Demonstrate a positive attitude and professionalism in all interactions.</p>
We are looking for a dedicated and detail-oriented individual to join our Sales Support team in Fort Mill, South Carolina. In this role, you will play a key part in ensuring the efficiency and accuracy of our sales processes while delivering exceptional support to customers and internal teams. This is a Contract position that offers an opportunity to make a meaningful impact in a fast-paced environment.<br><br>Responsibilities:<br>• Prepare and issue customer quotes with speed and precision.<br>• Perform high-volume data entry tasks while maintaining accuracy and attention to detail.<br>• Follow up on quotes, orders, and inquiries to ensure customer satisfaction and timely responses.<br>• Provide administrative support to the sales team, including coordination and communication.<br>• Collaborate with operations teams to track workflows, maintain documentation, and ensure organizational efficiency.<br>• Update and manage customer and product data to support marketing strategies.<br>• Keep internal projects and team tasks organized, ensuring deadlines are met.<br>• Contribute to improving processes that enhance customer experience and team productivity.<br>• Act as a reliable point of contact for both customers and team members, addressing issues promptly.
