<p>Robert Half is proactively recruiting an experienced Help Desk Analyst (Tier II) to support clients’ end users across enterprise and SMB environments. This role is ideal for a hands-on IT professional with strong troubleshooting skills, excellent customer service, and the ability to manage multiple priorities in a fast-paced setting.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier II technical support for hardware, software, network connectivity, and user account issues.</li><li>Respond to tickets via phone, email, or remote tools; document all incidents and resolutions in the ticketing system.</li><li>Install, configure, and maintain Windows 10/11, Office 365, Active Directory, VPN, and mobile devices.</li><li>Escalate complex issues to Tier III or Systems teams as needed.</li><li>Assist with onboarding/offboarding, hardware imaging, and software deployments.</li><li>Collaborate with internal IT teams to maintain strong SLAs and consistent end-user satisfaction.</li></ul><p><strong>Environment & Tools</strong></p><ul><li><strong>Systems:</strong> Windows, macOS, Office 365, Azure AD</li><li><strong>Networking:</strong> DNS, DHCP, TCP/IP troubleshooting</li><li><strong>Tools:</strong> ServiceNow, Jira, SCCM, Intune, or similar</li><li><strong>Methodology:</strong> ITIL best practices, ticket-based support environments</li></ul>
<p><strong>About the Opportunity</strong></p><p>Robert Half is proactively recruiting for upcoming Product Engineer opportunities with one of our technology clients in the Charlotte area. We’re building a pipeline of technical innovators who are passionate about software, hardware integration, and delivering next-level product experiences.</p><p>If you thrive in collaborative environments, enjoy problem-solving across systems, and have a strong foundation in engineering and technology, this opportunity could be an excellent fit.</p><p><br></p><p><strong>Role Overview</strong></p><p>As a Product Engineer, you’ll work cross-functionally with design, software development, and QA teams to test, integrate, and optimize technology-driven products. This position blends software engineering, system integration, and technical troubleshooting to bring high-performance products from concept to deployment.</p><p>This is a proactive posting, meaning we are identifying strong candidates for future or anticipated openings with our clients.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Collaborate with developers, QA, and product teams to ensure seamless system performance and reliability.</li><li>Develop and execute test scripts for hardware/software validation.</li><li>Support automation efforts using PowerShell, Python, or similar scripting languages.</li><li>Troubleshoot product issues across Windows, Linux, and embedded systems.</li><li>Document technical processes and communicate results to engineering leadership.</li><li>Participate in Agile sprints and provide input during design and release phases.</li></ul>
<p><strong>Summary:</strong></p><p>We’re seeking an entry- to mid-level Systems Engineer to support enterprise infrastructure operations, automation projects, and systems integration efforts. The ideal candidate is technically curious, proactive, and eager to strengthen their expertise across servers, networks, and cloud environments in a fast-paced IT setting.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Support, maintain, and optimize Windows and Linux server environments.</li><li>Monitor system performance, apply patches, and perform routine updates.</li><li>Collaborate with infrastructure, network, and DevOps teams to ensure system stability and efficiency.</li><li>Troubleshoot issues across hardware, virtualization, and storage layers.</li><li>Develop scripts for monitoring, deployment, and automation (PowerShell, Python, or Bash).</li><li>Assist in maintaining system documentation, configurations, and runbooks.</li><li>Participate in occasional after-hours maintenance or on-call rotation as needed.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Spartanburg, South Carolina. This is a fast-paced contract position within the manufacturing industry, requiring strong communication skills and the ability to manage multiple tasks efficiently. If you thrive in a dynamic call center environment and excel at providing exceptional customer support, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly to inbound calls, addressing customer inquiries and resolving issues with professionalism.<br>• Deliver excellent customer service by accurately processing data and managing order entries.<br>• Handle email correspondence to ensure customer concerns are addressed effectively.<br>• Schedule and confirm appointments while maintaining detailed records of customer interactions.<br>• Utilize Microsoft Excel and Word to document and organize client information.<br>• Assist with managing both inbound and outbound calls to meet customer needs.<br>• Maintain a high level of accuracy during data entry tasks.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Adhere to company policies and procedures to ensure quality standards are met.<br>• Provide feedback on customer experiences to help improve service processes.
