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1 result for Entry Level Help Desk Support in Charlotte, NC
- Charlotte, NC
- onsite
- Temporary / Contract
- 29 - 34 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to support employees with day-to-day technology needs and ensure reliable delivery of end-user hardware services in Charlotte, North Carolina. This Long-term Contract position is well suited for someone who enjoys hands-on technical work, organized asset coordination, and responsive user support across a distributed workforce. The role will contribute to device readiness, inventory accuracy, and process improvement while helping strengthen internal IT operations.<br><br>Responsibilities:<br>• Prepare, configure, image, and deploy laptops and related equipment for new and existing employees.<br>• Coordinate packaging and shipment of IT hardware to team members in domestic and international locations.<br>• Oversee asset records throughout the device lifecycle, including inventory updates, usage tracking, and reporting accuracy.<br>• Provide timely support for end users by resolving common hardware and software issues and escalating when appropriate.<br>• Execute hardware rollout activities for a geographically dispersed employee population.<br>• Assist with operational IT tasks tied to the shift from externally supported services to an internally managed support model.<br>• Work with leadership to refine support workflows, improve documentation standards, and strengthen IT infrastructure practices.<br>• Maintain clear records of equipment assignments, deployments, service activity, and support outcomes.
- 2026-09-14T00:00:00Z