<p><strong>About This Posting:</strong></p><p>Robert Half is proactively recruiting for upcoming Help Desk Technician (Tier 1) contract opportunities with our clients across the Charlotte area and beyond. If you’re seeking your next IT support role, we’d love to connect now so we can reach out when a strong match arises.</p><p><strong>Essential Responsibilities:</strong></p><ul><li>Provide first-line technical support via phone, email, chat for end-users (Windows 10/11, Office 365, VPN, basic network/connectivity issues)</li><li>Log, triage and escalate tickets appropriately using our ITSM tool</li><li>Assist users with desktop/laptop issues, password resets, software installations, basic hardware diagnostics</li><li>Maintain a courteous, user-friendly support mindset with strong written and verbal communication</li></ul>
<p>Robert Half is proactively recruiting an experienced Help Desk Analyst (Tier II) to support clients’ end users across enterprise and SMB environments. This role is ideal for a hands-on IT professional with strong troubleshooting skills, excellent customer service, and the ability to manage multiple priorities in a fast-paced setting.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier II technical support for hardware, software, network connectivity, and user account issues.</li><li>Respond to tickets via phone, email, or remote tools; document all incidents and resolutions in the ticketing system.</li><li>Install, configure, and maintain Windows 10/11, Office 365, Active Directory, VPN, and mobile devices.</li><li>Escalate complex issues to Tier III or Systems teams as needed.</li><li>Assist with onboarding/offboarding, hardware imaging, and software deployments.</li><li>Collaborate with internal IT teams to maintain strong SLAs and consistent end-user satisfaction.</li></ul><p><strong>Environment & Tools</strong></p><ul><li><strong>Systems:</strong> Windows, macOS, Office 365, Azure AD</li><li><strong>Networking:</strong> DNS, DHCP, TCP/IP troubleshooting</li><li><strong>Tools:</strong> ServiceNow, Jira, SCCM, Intune, or similar</li><li><strong>Methodology:</strong> ITIL best practices, ticket-based support environments</li></ul>
<p>We’re proactively recruiting Technical Support Specialists for upcoming openings within our clients’ IT Service Desk teams. These roles are ideal for motivated IT professionals who are passionate about customer service, technology, and continuous learning.</p><p>As a Technical Support Specialist, you’ll be on the front line of IT support — helping users resolve technical issues, improve productivity, and ensure seamless operation of enterprise systems. You’ll collaborate closely with IT peers, use modern tools like ServiceNow, and gain exposure to a wide range of technologies including Windows 10/11, Office 365, Active Directory, VPN, Citrix, and various SaaS platforms.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Provide Tier 1 technical support via phone, email, chat, and in person</li><li>Troubleshoot and resolve issues with Windows OS, O365, VPN, and network connectivity</li><li>Manage incidents and requests using ServiceNow or similar ITSM platforms</li><li>Support Active Directory, Exchange mailboxes, and user account management</li><li>Assist users with mobile device setup, application installs, and hardware troubleshooting</li><li>Escalate complex issues to Tier 2/3 or vendor support teams as needed</li><li>Document, track, and follow up on all support interactions</li><li>Participate in IT projects and process improvement initiatives</li></ul>
<p><strong>About This Posting:</strong></p><p>Robert Half is building a proactive candidate pipeline for mid-level Help Desk Analyst (Tier 2) contract roles. We regularly partner with enterprise clients seeking technical professionals who can manage escalations, mentor Tier-1 staff, and contribute to process improvement.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Resolve complex incidents escalated from Tier 1.</li><li>Manage configurations, patching, and advanced troubleshooting for Windows OS, O365, Teams, and remote connectivity.</li><li>Collaborate with infrastructure teams on deployments and upgrades.</li><li>Document support procedures and mentor junior technicians.</li></ul>
<p><strong>About This Posting:</strong></p><p>Robert Half is proactively identifying top-tier IT professionals for upcoming senior-level Help Desk Engineer (Tier 3 / Escalation) contract opportunities. This is ideal for candidates experienced with enterprise support, automation, and advanced troubleshooting.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead complex escalations from Tier 1/2, perform root-cause analysis, and resolve high-impact incidents.</li><li>Configure and maintain desktops/laptops, system imaging, MDM, and scripting automation.</li><li>Partner with infrastructure and network teams on migrations and major updates.</li><li>Create and maintain support documentation and mentor junior staff.</li></ul>
We are looking for a motivated Entry Level Accountant to join our team in Charlotte, North Carolina. This role offers the opportunity to gain hands-on experience in property accounting and commercial real estate investment operations while working in a collaborative and inclusive environment. You will receive direct mentorship from experienced professionals and contribute to the financial success of a diverse portfolio.<br><br>Responsibilities:<br>• Review and approve property operations workflows to ensure accurate invoice payments and proper general ledger coding.<br>• Conduct monthly bank reconciliations and gain exposure to technical accounting transactions.<br>• Prepare timely and precise monthly accruals for investment portfolios and perform related financial analyses, including balance sheet classifications.<br>• Collaborate with the lease administration team to support property lease setups and provide budget-to-actual variance commentary on rental income.<br>• Work closely with Asset Management and Property Management teams to review accounts receivable details, ensuring all income aligns with lease terms and gaining experience in percentage rent and annual recovery reconciliations.<br>• Assist the Investment Accounting leadership team and Asset Management team in budgeting and reforecasting processes for multiple properties.<br>• Partner with cross-functional teams to ensure accurate financial reporting and compliance with accounting standards.
We are looking for a dedicated Customer Service Representative to join our team in Spartanburg, South Carolina. This is a fast-paced contract position within the manufacturing industry, requiring strong communication skills and the ability to manage multiple tasks efficiently. If you thrive in a dynamic call center environment and excel at providing exceptional customer support, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly to inbound calls, addressing customer inquiries and resolving issues with professionalism.<br>• Deliver excellent customer service by accurately processing data and managing order entries.<br>• Handle email correspondence to ensure customer concerns are addressed effectively.<br>• Schedule and confirm appointments while maintaining detailed records of customer interactions.<br>• Utilize Microsoft Excel and Word to document and organize client information.<br>• Assist with managing both inbound and outbound calls to meet customer needs.<br>• Maintain a high level of accuracy during data entry tasks.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Adhere to company policies and procedures to ensure quality standards are met.<br>• Provide feedback on customer experiences to help improve service processes.
