<p><strong>About the Role</strong></p><p>We are seeking a reliable and detail-oriented Computer Operator to support day-to-day data center operations in a 24x7 environment. This role ensures the stability and performance of critical IT infrastructure through monitoring, documentation, and incident escalation. Ideal candidates will bring a strong foundation in IT operations with prior experience in data center or batch scheduling environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Monitor job scheduling consoles for failures, delays, or performance issues; take corrective action or escalate as needed.</li><li>Oversee and maintain print/report distribution processes; ensure timely delivery of reports and output.</li><li>Monitor system backups to confirm successful and accurate completion.</li><li>Document all issues, incidents, and resolutions in the incident management system.</li><li>Complete shift turnover reports and ensure clear communication across shifts.</li><li>Maintain physical security of the data center and monitor environmental conditions (HVAC, power, etc.).</li><li>Provide coverage for rotational shifts and support Computer Operations projects as needed.</li></ul>
We are looking for a skilled Business Process Analyst to join our team in Shelby, North Carolina. This Contract-to-permanent position offers the opportunity to drive meaningful improvements in organizational processes while working closely with cross-functional teams. The ideal candidate will have a strong background in process analysis, as well as a passion for identifying and implementing efficiencies that support business goals.<br><br>Responsibilities:<br>• Conduct detailed process mapping exercises to identify inefficiencies and areas for improvement.<br>• Facilitate workshops with cross-functional teams to brainstorm and implement process enhancements.<br>• Develop and maintain comprehensive documentation, including process workflows and training materials.<br>• Analyze data to uncover trends and recommend actionable process improvement strategies.<br>• Collaborate with stakeholders to implement changes and monitor their effectiveness.<br>• Provide guidance and support to teams during process transitions and improvements.<br>• Stay informed about the latest best practices and advancements in business process management.<br>• Communicate updates and results of process improvements to key stakeholders.<br>• Build and maintain strong relationships with stakeholders to ensure the successful adoption of new processes.
We are looking for an experienced Accounts Receivable Analyst to join our team on a contract basis in Charlotte, North Carolina. This role is ideal for someone who excels in managing accounts receivable processes, including credit and collections. You will play a critical role in ensuring accurate billing, timely collections, and efficient cash application, contributing to the overall financial health of the organization.<br><br>Responsibilities:<br>• Oversee accounts receivable operations, ensuring accurate and timely processing of invoices.<br>• Manage collection efforts for commercial accounts, maintaining positive relationships with clients while securing payments.<br>• Perform cash application tasks, reconciling payments to customer accounts.<br>• Monitor and analyze cash activity to ensure proper allocation.<br>• Handle billing functions to ensure invoices are correct and delivered promptly.<br>• Utilize SAP software to manage accounts receivable and related financial data.<br>• Prepare reports and documentation to support financial audits and internal reviews.<br>• Collaborate with other departments to resolve discrepancies and improve processes.<br>• Maintain a portfolio of accounts, ensuring timely follow-ups and resolution of outstanding balances.<br>• Provide insights and recommendations to improve the efficiency of accounts receivable operations.
<p>We are looking for a skilled Business Analyst to join our team on a contract basis for a remote role. This role involves working closely with Actimize implementations, addressing defects and enhancements, and contributing to the development and execution of solutions. The ideal candidate will bring technical expertise, analytical skills, and experience in Actimize systems to ensure successful project delivery. This role is 100% remote for a Eastern Time Zone based client.</p><p><br></p><p>Responsibilities:</p><p>• Conduct detailed analysis of Actimize defects and enhancements to identify key issues and improvement opportunities.</p><p>• Collaborate with development teams to design and implement effective solutions for Actimize Transaction Monitoring systems.</p><p>• Perform data modeling and database analysis to support Actimize implementations.</p><p>• Review and document business requirements, ensuring alignment with project goals and client needs.</p><p>• Provide insights and recommendations to optimize system functionality and performance.</p><p>• Work within Agile Scrum frameworks to manage project timelines and deliverables.</p><p>• Facilitate gap analysis to bridge discrepancies between current and desired system capabilities.</p><p>• Communicate effectively with stakeholders to ensure clarity and alignment throughout the project lifecycle.</p><p>• Participate in testing and validation processes to ensure fixes and enhancements meet specified requirements.</p><p>• Support knowledge sharing and documentation to enhance team efficiency and understanding.</p>
<p>We are looking for a Financial Reporting Manager to join our team in Charlotte, North Carolina. This role is essential in overseeing financial reporting, budgeting, and forecasting processes, while driving improvements in systems and procedures. The successful candidate will bring a strong accounting background, advanced technical expertise, and the ability to analyze complex financial data with precision.</p><p><br></p><p>Responsibilities:</p><p>• Lead the preparation, maintenance, and presentation of monthly and annual financial statements, ensuring accuracy and compliance.</p><p>• Oversee the budgeting process by compiling and analyzing operating results, while delivering comprehensive reports.</p><p>• Investigate variances between forecasts, budgets, and historical performance to provide actionable insights.</p><p>• Design and deliver ad-hoc analytical reports to address business needs and support quick decision-making.</p><p>• Collaborate with the Financial Operations team to retrieve data, compile profit and loss statements, and conduct in-depth analyses.</p><p>• Manage and develop a team of financial analysts, fostering growth and operational excellence.</p><p>• Act as a key liaison between accounting and reporting teams to ensure seamless communication and alignment.</p><p>• Identify and implement process improvements to enhance efficiency and accuracy in financial operations.</p><p>• Serve as a subject matter expert in financial systems architecture, ensuring alignment between accounting and reporting.</p><p>• Partner with cross-functional teams to optimize systems for financial calculations and data consolidations</p>
<p>We’re seeking a detail-oriented <strong>Conversational AI Quality Analyst</strong> to support the performance and continuous improvement of a next-generation generative AI chatbot. This role focuses on evaluating chatbot interactions to ensure high-quality, empathetic, and accurate responses for users in a highly regulated environment.</p>
