We are looking for a success-driven and detail-oriented Customer Service Representative to join our team in Charlotte, North Carolina. This Contract to permanent position offers an opportunity to support a dynamic retail furniture business while delivering exceptional service to customers. The ideal candidate will thrive in a collaborative environment and play a key role in ensuring smooth order processing and customer satisfaction.<br><br>Responsibilities:<br>• Confirm customer orders placed online, provide updates regarding order status, and address any product or shipping concerns, including backorders and availability issues.<br>• Handle minor upselling activities, such as promoting product swatch bundles to enhance customer experience.<br>• Collaborate with the operations team to prepare swatch kits and assist in coordinating order fulfillment logistics.<br>• Research and compare shipping rates, offering customers accurate shipping options and information.<br>• Perform administrative tasks such as data entry, correspondence, and record keeping.<br>• Utilize internal systems and Microsoft Office tools effectively to manage customer inquiries and orders.<br>• Contribute to a positive and supportive office atmosphere, working closely with a small team.<br>• Communicate professionally with a diverse range of customers and team members to ensure excellent service delivery.<br>• Participate in problem-solving efforts to address customer concerns and improve processes.
<p>We are looking for a skilled Customer Service Representative to join our team in Cornelius, North Carolina. This is an on-site, contract-to-permanent position that offers an exciting opportunity to support a large volume of facilities while delivering exceptional customer experiences. The ideal candidate will thrive in a dynamic environment and demonstrate empathy, professionalism, and problem-solving skills when interacting with customers.</p><p><br></p><p>Responsibilities:</p><p>• Respond to routine inquiries from customers and troubleshoot facility-related issues with efficiency and professionalism.</p><p>• Offer guidance to customers navigating e-commerce platforms and assist with transaction-related questions.</p><p>• Manage escalated situations calmly and empathetically, providing solutions to distressed or frustrated callers.</p><p>• Conduct outbound follow-up calls to resolve prior inquiries and ensure customer satisfaction.</p><p>• Record and update all customer interactions and case progress accurately within internal systems.</p><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Spartanburg, South Carolina. This role requires a proactive individual who can handle inbound customer inquiries in a fast-paced environment while delivering exceptional service. If you excel in communication and problem-solving, this opportunity may be a great fit for you.<br><br>Responsibilities:<br>• Respond to inbound customer calls promptly and professionally, ensuring a positive experience.<br>• Manage customer inquiries and concerns with efficiency and accuracy.<br>• Utilize data entry skills to maintain accurate records of customer interactions and transactions.<br>• Handle email correspondence to address customer needs effectively.<br>• Schedule appointments and manage order entries as needed.<br>• Collaborate with team members to streamline processes and improve service delivery.<br>• Ensure adherence to company policies and procedures while interacting with customers.<br>• Provide detailed information about products and services to customers.<br>• Use Microsoft Excel and Word to generate reports and manage documentation.
We are looking for an HR Contact Center Representative to join our team on a contract basis, supporting a project within the financial services industry. This role involves assisting employees with inquiries related to benefits, open enrollment, and HR-related matters. Based in Charlotte, North Carolina, this position requires strong communication skills and the ability to handle high call volumes effectively.<br><br>Responsibilities:<br>• Respond to inbound employee inquiries regarding benefits, open enrollment, and HR-related topics.<br>• Provide accurate information on medical benefits, verifying eligibility and coverage details.<br>• Utilize multiple systems and tools efficiently to manage employee records and resolve issues.<br>• Assist employees with onboarding processes and address employee relations concerns.<br>• Maintain compliance with HIPAA regulations while handling sensitive information.<br>• Deliver exceptional customer service in a high-volume call environment.<br>• Coordinate benefits administration tasks and ensure timely processing.<br>• Troubleshoot and resolve discrepancies in HRIS systems and employee records.<br>• Support the open enrollment process by guiding employees through plan options and selections.<br>• Document and track inquiries and resolutions in accordance with company protocols.
We are looking for a detail-oriented and organized Receptionist to join our team on a contract basis in Charlotte, North Carolina. This role requires excellent communication skills and the ability to manage a multi-line phone system efficiently. As the first point of contact, you will play a key role in creating a welcoming environment for clients and visitors while ensuring smooth daily operations.<br><br>Responsibilities:<br>• Greet clients, visitors, and employees in a friendly and detail-oriented manner.<br>• Manage incoming calls using a multi-line phone system, ensuring prompt responses and accurate message-taking.<br>• Maintain the reception area to uphold a clean and organized workspace.<br>• Provide assistance to callers by routing calls to the appropriate departments.<br>• Handle administrative tasks such as scheduling, data entry, and managing correspondence.<br>• Monitor and manage switchboard operations for up to 10 phone lines.<br>• Deliver exceptional customer service by addressing inquiries and resolving concerns effectively.<br>• Collaborate with team members to support daily office functions and processes.<br>• Ensure confidentiality and a high standard of conduct in handling sensitive information.
<p>Robert Half client is seeking a collections specialist to join the team. The ideal candidate will have previous business-to-business collections experience and exemplary customer service skills.</p><p> </p><p><strong>Responsibilities </strong></p><ul><li>Creating and maintaining credit history files</li><li>Analyzing and assessing the creditworthiness of accounts and clients using external credit risk management tools and reports</li><li>Supporting the collection efforts/calls for accounts receivable portfolio</li><li>Documenting daily collections activity</li><li>Researching account disputes and billing discrepancies</li><li>Performing account and payment reconciliations</li><li>Responding to credit inquiries from external and internal clients</li><li>Identifying delinquent accounts requiring external collection efforts</li><li>Identifying bad debt or financial exposure</li></ul><p><br></p>
We are looking for an experienced Accounts Receivable Supervisor/Manager to join our dynamic manufacturing team in Charlotte, North Carolina. In this role, you will oversee customer credit risk, collections, dispute resolution, and cash application processes while driving efficiency and fostering strong relationships with clients and internal stakeholders. You will play a pivotal role in optimizing operations, mentoring team members, and ensuring alignment with organizational goals.<br><br>Responsibilities:<br>• Lead and manage the collections team, ensuring accurate oversight of accounts receivable aging and cash application processes.<br>• Collaborate with customers and internal departments to deliver exceptional service and support company-wide initiatives.<br>• Address and resolve escalated customer disputes promptly and professionally.<br>• Develop and implement best practices to enhance the efficiency and effectiveness of cash collection and application processes.<br>• Provide strategic guidance on corporate credit policies and ensure compliance with contractual payment terms.<br>• Identify opportunities to scale and improve collections operations while maintaining strong customer relationships.<br>• Prepare and present detailed accounts receivable aging, cash forecasts, credit risk analyses, and other financial reports to management.<br>• Manage relationships with third-party collections agencies and legal representatives as needed.<br>• Coach and mentor the collections team to achieve performance goals and drive continuous improvement.<br>• Support financial close processes and ensure accurate reporting of reserve requirements for credit memos and bad debt write-offs.
<p>The Receptionist is the first point of contact for guests and employees, ensuring a welcoming environment. This role focuses on delivering exceptional <strong>guest experience and hospitality</strong>, while supporting back-office operations and maintaining organized common areas.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and clients warmly while maintaining a detail-oriented approach.</p><p>• Manage incoming calls using a multi-line phone system and efficiently transfer calls to the appropriate departments.</p><p>• Coordinate deliveries and sort incoming mail to ensure timely distribution.</p><p>• Assist with administrative tasks and provide support for special projects as needed.</p><p>• Communicate effectively with managers and clients to address deadlines or job-related concerns.</p><p>• Operate and manage switchboard systems to facilitate smooth communication within the organization.</p><p>• Maintain accurate records and ensure proper documentation of office activities.</p>
We are looking for an organized and detail-oriented Receptionist Intermediate to join our team in Charlotte, North Carolina. In this role, you will be responsible for managing front desk operations, handling administrative tasks, and ensuring smooth communication across various departments. This is a long-term contract position, ideal for individuals with 3-6 years of relevant experience and strong proficiency in Microsoft Office tools.<br><br>Responsibilities:<br>• Greet and assist visitors while maintaining a welcoming and detail-oriented reception area.<br>• Manage incoming and outgoing mail and deliveries efficiently.<br>• Coordinate office supply orders, including coffee and pantry items.<br>• Reserve conference rooms and ensure all meeting spaces are prepared as needed.<br>• Arrange catering services for events, meetings, and special requests.<br>• Submit technology and maintenance work requests promptly.<br>• Answer and direct calls using multi-line phone systems.<br>• Prepare presentations and documents using Microsoft PowerPoint.<br>• Maintain effective communication and collaboration through Microsoft Teams.
