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4 results for Customer Service Representative in Charlotte, NC

Customer Service Representative

Charlotte, NC
onsite
Temporary / Contract
18.2115 - 21.087 USD / Hourly
We are looking for a Customer Service Representative to support a fast-paced manufacturing operation in Charlotte, North Carolina. This Contract position focuses on customer coordination, shipment planning, and accurate administrative support to help products move efficiently and on schedule. The role works across customers, warehouse teams, planners, buyers, and global partners, making strong communication and organization essential. The ideal candidate brings prior experience in a manufacturing or distribution setting and can manage detailed logistics tasks with accuracy and urgency. Responsibilities:• Manage shipment activity from order readiness through delivery, ensuring customer timelines are met and updates are communicated promptly.• SAP Experience• Prepare and organize shipping records, delivery paperwork, and related customer documents with a high level of accuracy.• Partner closely with warehouse staff each day to align on outbound loads, incoming materials, and pickup arrangements.• Process invoice-related entries and maintain current transaction records in internal systems once shipments are received.• Coordinate with carriers and transportation providers to schedule pickups, confirm load details, and resolve shipping issues as they arise.• Share critical shipment information such as quantities, pallet counts, weights, and packaging needs with customers and logistics partners.• Track delivery progress and follow up to verify successful pickup, transit movement, and final receipt.• Work with planners, buyers, and cross-functional teams to align production timing with customer delivery expectations.• Maintain complete and well-organized records in company systems to support visibility, reporting, and service accuracy.• Support special projects, including launch-related shipping activity and other time-sensitive coordination needs.
2026-08-20T00:00:00Z

Medical Customer Service Representative

Charlotte, NC
remote
Temporary / Contract
17 - 18.65 USD / Hourly
Robert Half is seeking a remote Medical Customer Service Representative to support a Self-Pay Operations team for an up-and-coming Healthcare client. This Medical Customer Service Representative will be responsible for high volume inbound customer service calls regarding billing and self-pay operations. Apply for the opportunity to join this growing healthcare team as a Medical Customer Service Representative today! <ul><li>Process and distribute medical records, itemized bills, EOBs, UB-04s, CMS-1500s, and other patient-related documentation.</li><li>Retrieve documents from multiple systems and sources, including host applications, shared drives, email, Teams, and virtual fax.</li><li>Print, prepare, and mail required patient and payer documents accurately and timely.</li><li>Review patient accounts, work queues, worklists, and patient portal requests.</li><li>Respond to inquiries from patients, payers, attorneys, and other stakeholders.</li><li>Identify, research, and resolve account discrepancies, or coordinate corrections with appropriate departments.</li><li>Collaborate with internal teams to resolve patient concerns, complaints, and complex account issues.</li><li>Track and report daily production volumes, workflow status, and backlog metrics.</li><li>Support special projects, reporting activities, and other operational initiatives as assigned.</li></ul> Please note this role requires (but sponsors) the obtaining of a Certified Revenue Cycle Representative (CRCR) within 9 months of hire.
2026-08-07T00:00:00Z

Contact Center Manager

Charlotte, NC
onsite
Permanent / Full Time
80000 - 120000 USD / Yearly
Our client is a rapidly growing HVAC organization seeking an experienced Contact Center Manager to take ownership of its customer contact center operations in Charlotte. This is a key leadership role for an organization that is growing quickly and looking to build the processes, technology, reporting, and infrastructure needed to support that growth.The ideal candidate is more than a traditional call center people manager. This person will be a data-driven, proactive operator who can look at contact center performance, identify opportunities, leverage technology and AI, and work cross-functionally to improve the customer experience and overall business efficiency.This is an opportunity for someone who enjoys entering a growing environment, identifying what is working and what is not, and then building better processes rather than simply maintaining the status quo.Key Responsibilities<ul><li>Lead the day-to-day operations of the contact center, ensuring appropriate coverage, responsiveness, service quality, and consistent execution.</li><li>Lead, coach, and develop a team of approximately 10–12 employees across local and offshore support functions, fostering accountability, productivity, and strong customer service.</li><li>Establish and monitor key performance indicators (KPIs) related to call volume, response times, conversion, service levels, customer experience, productivity, and other relevant contact center metrics.</li><li>Develop and improve reporting and dashboards to provide leadership with greater visibility into contact center performance and emerging trends.</li><li>Analyze operational data to identify bottlenecks, recurring issues, staffing opportunities, and other areas for improvement, then translate those findings into actionable solutions.</li><li>Proactively evaluate AI, automation, and emerging contact center technologies to identify opportunities to improve efficiency, customer communication, employee productivity, and scalability.</li><li>Identify opportunities to streamline workflows and eliminate unnecessary manual processes as the organization continues to grow.</li><li>Partner closely with Operations, Sales, Service, Finance, IT, and other departments to identify cross-functional inefficiencies and implement solutions.</li><li>Help develop and standardize contact center processes, procedures, service standards, escalation protocols, and best practices.</li><li>Oversee scheduling, workload distribution, staffing needs, and escalation management to ensure the team can effectively support business demand.</li><li>Utilize platforms such as ServiceTitan and QuickBooks Enterprise to support effective service coordination, customer communication, and administrative processes.</li><li>Identify training and development needs and establish coaching programs that improve both individual and team performance.</li><li>Monitor customer and operational trends and proactively recommend changes before issues become larger business problems.</li><li>Serve as a key operational partner to leadership as the company continues to scale, helping build the infrastructure and processes necessary to support continued growth.</li></ul>
2026-08-17T00:00:00Z

Call Center Specialist

Charlotte, NC
onsite
Temporary / Contract
16.15 - 18.7 USD / Hourly
We are looking for a Call Center Specialist to support a busy student registration program for families seeking school placement assistance in Charlotte, North Carolina. This Contract position is ideal for someone who communicates clearly, stays composed in high-volume situations, and can provide helpful bilingual support when needed. The role is part-time with a flexible schedule, including weekday and Saturday coverage, and focuses on delivering responsive, solution-oriented service to callers throughout peak enrollment periods. Responsibilities: • Respond to a large volume of inbound calls from families seeking guidance on student registration and school placement steps. • Assist callers with registration-related questions, explain required information, and help them move forward in the enrollment process. • Provide bilingual assistance to support families who are more comfortable communicating in another language. • Document customer details accurately and capture unresolved issues for follow-up when additional support is needed. • Address upset or frustrated callers with professionalism, de-escalate concerns, and work toward practical resolutions. • Maintain strong responsiveness during peak business hours while managing call queues efficiently and courteously. • Continue conversations already in progress by reviewing prior notes and helping callers complete next steps without delay. • Escalate complex matters through the appropriate support channels or shared resources when a solution cannot be provided immediately.
2026-08-18T00:00:00Z