3 results for Customer Service Representative in Charlotte, NC

Customer Service Representative

Rock Hill, SC
onsite
Contract / Temporary to Hire
18 - 23 USD / Hourly
We are looking for a bilingual Customer Service Representative to join our team in Rock Hill, South Carolina. This is a contract to permanent position, offering a dynamic and fast-paced work environment where you will play a key role in supporting tenants and handling high call volumes. If you thrive in a multitasking role and have strong communication skills in both English and Spanish, we encourage you to apply. Responsibilities:• Respond to inbound calls from tenants, addressing inquiries and resolving issues promptly.• Manage a variety of tasks, including order entry and processing work orders, ensuring accuracy and attention to detail.• Provide assistance to the maintenance team by handling requests and coordinating with relevant departments.• Deliver excellent customer service by effectively communicating with tenants and resolving concerns.• Maintain a detail-oriented approach while handling interruptions and prioritizing tasks in a high-traffic environment.• Collaborate with asset managers and other team members to support operational needs.• Greet and assist visitors at the front desk, ensuring a welcoming and helpful experience.• Utilize bilingual skills to communicate effectively with Spanish-speaking tenants and team members.• Monitor call volumes and adjust workflows to maintain efficiency.• Ensure all documentation and data entry tasks are completed accurately and on time.
2026-03-23T00:00:00Z

Part-Time Call Center Specialist

Charlotte, NC
onsite
Temporary
15 - 17 USD / Hourly
We are looking for a dedicated Call Center Specialist to join a non-profit organization in Charlotte, North Carolina. This is a long-term contract opportunity where you will play a key role in supporting families with registration processes and inquiries. The position requires excellent customer service skills, flexibility, and the ability to manage high call volumes efficiently. The hours will be part‑time: Monday–Friday from 6:00–8:00 PM, and Saturday from 8:00–10:00 AM. Responsibilities:• Assist families with student registration processes, including answering inquiries and providing guidance.• Respond to a high volume of inbound calls during peak times, ensuring timely and accurate service.• Deliver bilingual support to cater to diverse families and community needs.• Handle escalated calls and resolve issues with a solutions-oriented approach.• Maintain detailed records of customer interactions and registration information using organizational tools.• Monitor call patterns and help identify trends to improve responsiveness and efficiency.• Collaborate with internal teams to address complex queries and provide seamless service.• Provide support during after-hours when required, ensuring consistent availability for callers.• Uphold professionalism when dealing with irate customers and work toward satisfactory resolutions.• Support organizational efforts in tracking and improving customer service metrics.
2026-03-18T00:00:00Z

Financial Services Representative - Charlotte, NC

Charlotte, NC
onsite
Temporary
20.25 - 20.25 USD / Hourly
We are looking for a dedicated Financial Services Representative to join our team in Charlotte, North Carolina. This is a contract position requiring onsite work five days a week. The role includes opportunities for skill development through a company-sponsored training program, enabling candidates to earn Series 7 and Series 63 licenses. Responsibilities: • Participate actively in a structured online preparation program for Series 7 and Series 63 licensing exams, ensuring adherence to study schedules and comprehension of course material. • Learn and apply company systems and procedures to educate clients and advisors on available services, enabling efficient self-service and resolving usability issues. • Utilize available resources effectively to make informed decisions, ensure timely completion of tasks, and escalate concerns when necessary to improve customer satisfaction. • Incorporate feedback from peers, coaches, and leaders to enhance processes, meet efficiency targets, and improve caller experiences. • Address customer inquiries using various systems, providing accurate information and collaborating with internal partners to resolve outstanding issues. • Process routine service requests and transactions accurately while maintaining a clear sense of accountability and ownership. • Provide guidance on company policies, troubleshooting issues, and delivering solutions to improve client and advisor interactions. • Collaborate with business partners to address customer needs, resolve issues, and enhance service delivery. • Support skill development goals, including the attainment of Series 7 and Series 63 licenses, through disciplined study and training efforts. • Maintain consistent communication with customers and stakeholders to ensure alignment and satisfaction.
2026-03-23T00:00:00Z