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5 results for Customer Experience Marketing Manager in Charlotte, NC

Ecommerce Digital and Product Marketing Manager

Mooresville, NC
onsite
Permanent / Full Time
70000 - 95000 USD / Yearly
We are looking for an Ecommerce Digital and Product Marketing Manager to lead the growth of our online presence and strengthen how our products are represented across digital channels in Mooresville, North Carolina. This role combines commercial thinking with hands-on product marketing, requiring someone who can translate technical product details into clear, persuasive content that supports customer decision-making. The ideal candidate will partner across teams to improve digital merchandising, elevate brand presentation, and create a consistent, high-quality online customer experience. Responsibilities: • Drive online sales performance by developing and executing digital product marketing strategies that expand visibility and improve conversion across ecommerce platforms. • Build accurate, persuasive, and well-structured product content that highlights key features, benefits, and use cases for floor care and pool product lines. • Collaborate with engineering, sales, suppliers, and marketing partners to gather product insights and ensure digital materials reflect current specifications and market needs. • Manage product presentation across online channels to maintain a strong brand image, consistent messaging, and a strong customer experience. • Analyze ecommerce and campaign performance to identify trends, refine content, and recommend improvements that support revenue growth. • Oversee digital merchandising initiatives, including assortment presentation, content updates, and optimization of product detail pages. • Translate technical information into customer-friendly messaging that helps buyers understand value, functionality, and differentiators. • Support broader brand and content marketing efforts by aligning product storytelling with company goals and audience expectations.
2026-07-31T00:00:00Z

Customer Service Representative

Charlotte, NC
onsite
Temporary / Contract
15.0385 - 17.413 USD / Hourly
We are looking for a Customer Service Representative to support a busy service operation in Charlotte, North Carolina within the wholesale distribution industry. This Long-term Contract opportunity is well suited for someone who can stay organized under pressure, communicate clearly with customers and internal teams, and manage scheduling details with a high level of accuracy. The ideal candidate will be comfortable handling a high volume of service-related requests, coordinating appointments, and maintaining precise records across multiple systems. Responsibilities: • Respond to customer calls and messages promptly, providing updates and assistance related to service needs and appointment requests. • Coordinate service appointments by building technician schedules, matching work orders to availability, and adjusting plans as priorities change. • Assign service tasks to technicians based on territory coverage, workload, and scheduling efficiency. • Enter and maintain sales orders and service orders with careful attention to completeness and accuracy. • Finalize completed service records in a timely manner, ensuring all details are documented correctly before closure. • Collect customer payment information and record it securely and accurately as part of the service process. • Use Microsoft Excel and service management applications to track appointments, route activity, and daily technician assignments. • Document customer interactions, service updates, and order details thoroughly to support smooth follow-up and issue resolution.
2026-08-06T00:00:00Z

Customer Service Representative

Charlotte, NC
onsite
Temporary / Contract
25 - 28 USD / Hourly
We are looking for a Customer Service Representative to support a machinery manufacturing operation in Charlotte, North Carolina. This Contract position is ideal for someone who brings a strong service mindset, communicates clearly, and can manage customer inquiries and order-related tasks in a fast-paced environment. The role will work closely with internal teams and external customers to ensure accurate information, timely responses, and a positive service experience. Responsibilities: • Respond to inbound customer inquiries by phone and email, providing timely and detail-focused support for product, order, and service-related questions. • Process customer orders and update order details accurately while coordinating with internal departments to help maintain smooth fulfillment activities. • Handle both incoming and outgoing communication to resolve service issues, confirm information, and keep customers informed of next steps. • Build productive working relationships with customers and cross-functional team members to support a high standard of service. • Monitor order activity, inventory-related updates, and distribution details to help address delays, discrepancies, or customer concerns. • Document interactions, requests, and resolutions thoroughly using Microsoft Office and other business systems to maintain accurate records. • Identify service challenges proactively and take practical steps to resolve issues efficiently while escalating complex matters when needed. • Support daily operational tasks in a structured manner, balancing multiple priorities while maintaining attention to detail.
2026-08-06T00:00:00Z

Medical Customer Service Representative

Charlotte, NC
remote
Temporary / Contract
17 - 18.65 USD / Hourly
Robert Half is seeking a remote Medical Customer Service Representative to support a Self-Pay Operations team for an up-and-coming Healthcare client. This Medical Customer Service Representative will be responsible for high volume inbound customer service calls regarding billing and self-pay operations. Apply for the opportunity to join this growing healthcare team as a Medical Customer Service Representative today! <ul><li>Process and distribute medical records, itemized bills, EOBs, UB-04s, CMS-1500s, and other patient-related documentation.</li><li>Retrieve documents from multiple systems and sources, including host applications, shared drives, email, Teams, and virtual fax.</li><li>Print, prepare, and mail required patient and payer documents accurately and timely.</li><li>Review patient accounts, work queues, worklists, and patient portal requests.</li><li>Respond to inquiries from patients, payers, attorneys, and other stakeholders.</li><li>Identify, research, and resolve account discrepancies, or coordinate corrections with appropriate departments.</li><li>Collaborate with internal teams to resolve patient concerns, complaints, and complex account issues.</li><li>Track and report daily production volumes, workflow status, and backlog metrics.</li><li>Support special projects, reporting activities, and other operational initiatives as assigned.</li></ul> Please note this role requires (but sponsors) the obtaining of a Certified Revenue Cycle Representative (CRCR) within 9 months of hire.
2026-08-07T00:00:00Z

Customer Service Representative 3

Rock Hill, SC
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused Customer Service Representative 3 to support equipment order activity and deliver responsive service for a machinery manufacturing organization in Rock Hill, South Carolina. This is a Long-term Contract position suited for someone who thrives in a fast-paced environment, communicates clearly with internal and external partners, and stays organized while managing multiple priorities. The person in this role will help ensure accurate order handling, timely updates, and a positive experience for customers and sales teams through proactive follow-up and strong attention to detail. Responsibilities: • Manage customer and sales support requests by opening service tickets, tracking progress, and following through until each issue is resolved. • Communicate with customers, sales managers, and product stakeholders regarding order progress, product availability, expected replenishment timing, and product-related updates. • Support equipment orders from initial processing through completion, including scheduling coordination, order adjustments, credit activity, and responses to routine account or order questions. • Use internal tools and business systems to research inquiries, maintain order records, and provide accurate status updates in a timely manner. • Monitor open orders closely and collaborate with distribution and logistics teams to help drive on-time delivery and escalate urgent requests through approved channels when needed. • Build strong working relationships across customer service, sales, and operations to improve responsiveness and overall service quality. • Continue developing product, process, and system knowledge to improve efficiency and provide well-informed support. • Contribute to team success by participating in meetings, sharing updates, and maintaining a service-oriented presence with both internal and external contacts.
2026-08-06T00:00:00Z