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3 results for Customer Service Representative in Charlotte, NC

Customer Service Representative 3

Rock Hill, SC
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused Customer Service Representative 3 to support equipment order activity and deliver responsive service for a machinery manufacturing organization in Rock Hill, South Carolina. This is a Long-term Contract position suited for someone who thrives in a fast-paced environment, communicates clearly with internal and external partners, and stays organized while managing multiple priorities. The person in this role will help ensure accurate order handling, timely updates, and a positive experience for customers and sales teams through proactive follow-up and strong attention to detail. Responsibilities: • Manage customer and sales support requests by opening service tickets, tracking progress, and following through until each issue is resolved. • Communicate with customers, sales managers, and product stakeholders regarding order progress, product availability, expected replenishment timing, and product-related updates. • Support equipment orders from initial processing through completion, including scheduling coordination, order adjustments, credit activity, and responses to routine account or order questions. • Use internal tools and business systems to research inquiries, maintain order records, and provide accurate status updates in a timely manner. • Monitor open orders closely and collaborate with distribution and logistics teams to help drive on-time delivery and escalate urgent requests through approved channels when needed. • Build strong working relationships across customer service, sales, and operations to improve responsiveness and overall service quality. • Continue developing product, process, and system knowledge to improve efficiency and provide well-informed support. • Contribute to team success by participating in meetings, sharing updates, and maintaining a service-oriented presence with both internal and external contacts.
2026-08-13T00:00:00Z

Medical Customer Service Representative

Charlotte, NC
remote
Temporary / Contract
17 - 18.65 USD / Hourly
Robert Half is seeking a remote Medical Customer Service Representative to support a Self-Pay Operations team for an up-and-coming Healthcare client. This Medical Customer Service Representative will be responsible for high volume inbound customer service calls regarding billing and self-pay operations. Apply for the opportunity to join this growing healthcare team as a Medical Customer Service Representative today! <ul><li>Process and distribute medical records, itemized bills, EOBs, UB-04s, CMS-1500s, and other patient-related documentation.</li><li>Retrieve documents from multiple systems and sources, including host applications, shared drives, email, Teams, and virtual fax.</li><li>Print, prepare, and mail required patient and payer documents accurately and timely.</li><li>Review patient accounts, work queues, worklists, and patient portal requests.</li><li>Respond to inquiries from patients, payers, attorneys, and other stakeholders.</li><li>Identify, research, and resolve account discrepancies, or coordinate corrections with appropriate departments.</li><li>Collaborate with internal teams to resolve patient concerns, complaints, and complex account issues.</li><li>Track and report daily production volumes, workflow status, and backlog metrics.</li><li>Support special projects, reporting activities, and other operational initiatives as assigned.</li></ul> Please note this role requires (but sponsors) the obtaining of a Certified Revenue Cycle Representative (CRCR) within 9 months of hire.
2026-08-07T00:00:00Z

Call Center Specialist

Charlotte, NC
onsite
Temporary / Contract
16.15 - 18.7 USD / Hourly
We are looking for a Call Center Specialist to support a busy student registration program for families seeking school placement assistance in Charlotte, North Carolina. This Contract position is ideal for someone who communicates clearly, stays composed in high-volume situations, and can provide helpful bilingual support when needed. The role is part-time with a flexible schedule, including weekday and Saturday coverage, and focuses on delivering responsive, solution-oriented service to callers throughout peak enrollment periods. Responsibilities: • Respond to a large volume of inbound calls from families seeking guidance on student registration and school placement steps. • Assist callers with registration-related questions, explain required information, and help them move forward in the enrollment process. • Provide bilingual assistance to support families who are more comfortable communicating in another language. • Document customer details accurately and capture unresolved issues for follow-up when additional support is needed. • Address upset or frustrated callers with professionalism, de-escalate concerns, and work toward practical resolutions. • Maintain strong responsiveness during peak business hours while managing call queues efficiently and courteously. • Continue conversations already in progress by reviewing prior notes and helping callers complete next steps without delay. • Escalate complex matters through the appropriate support channels or shared resources when a solution cannot be provided immediately.
2026-08-05T00:00:00Z