3 results for Client Service Representative in Charlotte, NC

Customer Service Representative

Charlotte, NC
onsite
Contract / Temporary to Hire
18.2115 - 21.087 USD / Hourly
We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Charlotte, North Carolina. This is a Contract position, offering a great opportunity to contribute to a dynamic environment within the wholesale distribution industry. The role involves supporting customers, managing orders, and ensuring a seamless experience for both internal and external stakeholders. Responsibilities:• Handle inbound and outbound customer calls with professionalism and a positive attitude.• Create and manage sales orders for installations and services, ensuring accuracy and timeliness.• Schedule and coordinate service appointments and installations for customers and builders.• Update and maintain order information in Service Works and other relevant systems.• Assist with invoicing, billing, and other administrative tasks to support operations.• Collaborate effectively with team members while demonstrating self-motivation and initiative.• Utilize Microsoft Excel and other web portals to manage data and track progress.• Provide exceptional customer service by addressing inquiries and resolving issues promptly.• Take detailed notes during training sessions to master system processes and tools.
2026-03-12T00:00:00Z

Customer Service

Charlotte, NC
onsite
Temporary
17.4135 - 20.163 USD / Hourly
We are looking for a dedicated and detail-oriented Customer Service Associate to join our team in Charlotte, North Carolina. In this long-term contract position, you will play a vital role in delivering exceptional support to customers by addressing inquiries, managing orders, and resolving issues efficiently. This opportunity is ideal for someone who thrives in a fast-paced environment and excels at building strong relationships while maintaining meticulous records. Responsibilities: • Respond to customer inquiries promptly, gather necessary details, and resolve issues or escalate them as needed. • Build and maintain positive relationships with customers to ensure satisfaction and loyalty. • Process and manage customer orders accurately, including quoting and order entry. • Review purchase orders for pricing accuracy and ensure all data is correctly recorded. • Utilize Oxaion software to handle order entry, scheduling, and customer account management. • Maintain organized and accurate records of customer transactions, communications, and complaints. • Coordinate with internal teams to ensure smooth workflows and timely order processing. • Assist with special projects and tasks assigned by the Operations Manager, ensuring completion within deadlines. • Use Microsoft Office applications for administrative tasks and documentation. • Travel occasionally for training and customer site visits, as required.
2026-02-18T00:00:00Z

Service Designer

Charlotte, NC
onsite
Temporary
50 - 70 USD / Hourly
We are seeking a Service Designer to support our marketing team on a part-time contract basis (~20 hours per week). This role will focus on improving customer and brand experiences across marketing channels, ensuring that campaigns, digital touchpoints, and customer interactions work together seamlessly.The ideal candidate will bring a customer-first mindset, helping map and design how customers engage with our brand across the entire marketing journey—from discovery and engagement to conversion and retention.Key Responsibilities<ul><li>Design and optimize end-to-end marketing and customer experiences across digital and campaign touchpoints</li><li>Create customer journey maps and service blueprints that visualize how users interact with marketing channels</li><li>Identify gaps, friction points, and opportunities across marketing funnels and brand experiences</li><li>Collaborate with marketing, creative, UX, and product teams to align customer experience strategies with campaign execution</li><li>Translate research and customer insights into actionable improvements for marketing programs and initiatives</li><li>Facilitate workshops and cross-functional discussions to improve customer journeys and brand engagement</li><li>Ensure consistency across marketing touchpoints including websites, campaigns, email, and digital platforms</li></ul>
2026-03-10T00:00:00Z