<p>As a Project Manager, you'll oversee jobs from start to finish. You'll make sure the work is completed on time, the team has the tools and support they need, and the customer is satisfied. You'll lead the crew, communicate clearly, and solve problems as they come up.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>Communicate with Production Manager and client.</p><p>Visit site, assess needs, and plan next steps.</p><p>Oversee project progress, timelines, safety, and quality.</p><p>Complete final client checks and project paperwork.</p><p>Mentor and support technicians, ensuring accountability.</p><p>You might be a great fit if you...</p><p><br></p><p>3–5 years in a leadership role in construction.</p><p>A calm, solution-oriented mindset when challenges come up.</p><p>A hands-on attitude and you're not afraid to jump in and support the crew.</p><p>Strong organizational skills to manage schedules, paperwork, and project details.</p><p>Natural leadership that motivates and guides your team with clarity.</p><p>A team-first mentality and the ability to collaborate with all departments.</p><p>Reliability, showing up, following through, and staying calm in urgent situations.</p><p><br></p><p>Position Details:</p><p><br></p><p>Schedule: On-call, Monday to Friday, with nights and weekends as needed based on project requirements</p><p>Bonus: Based on individual and company performance</p><p>Travel: As needed</p><p><br></p><p><br></p><p>Full benefits (medical, dental, 401k)</p><p>Team-first culture with growth opportunities</p><p>Local support + national brand strength</p><p>A company that will actually deliver what it sells</p><p>Leadership team who values your hustle and industry expertise</p>
<ul><li>Lead, mentor, and manage the helpdesk team to ensure high-quality, timely technical support</li><li>Oversee daily helpdesk operations, including ticket queues, prioritization, escalations, and workload distribution</li><li>Ensure SLAs, KPIs, and customer satisfaction targets are consistently met</li><li>Act as the primary escalation point for complex or critical technical issues</li><li>Develop, document, and continuously improve helpdesk processes, workflows, and procedures</li><li>Manage and optimize helpdesk tools such as ticketing systems, remote support platforms, and knowledge bases</li><li>Monitor performance metrics and produce regular operational and management reports</li><li>Coordinate with infrastructure, security, and application teams to resolve cross-functional issues</li><li>Oversee onboarding and offboarding processes, including account provisioning, access control, and equipment setup</li><li>Manage hardware inventory, asset tracking, and lifecycle management</li><li>Enforce security standards, policies, and compliance within support operations</li><li>Assist with budgeting, vendor management, and technology planning related to end-user support</li><li>Identify opportunities for automation and efficiency improvements (e.g., PowerShell scripting, self-service tools)</li></ul>
