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3 results for Help Desk Support Manager in Charleston, SC

IT Support Technician

Charleston, SC
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for an IT Support Technician to join a non-profit organization in North Charleston, South Carolina on a Contract assignment. This role will help prepare campus technology environments for the upcoming school term by supporting device readiness, classroom technology setup, and day-to-day technical needs across a large academic setting. The position is ideal for someone who enjoys hands-on support work, can manage tasks independently, and is comfortable working with a flexible schedule that typically concludes by late afternoon. Responsibilities: • Provide onsite technical support for campus devices and classroom technology, ensuring equipment is ready for staff and student use. • Organize, track, and maintain inventory for laptops, tablets, carts, cabinets, displays, and related hardware across assigned areas. • Perform basic device repairs and troubleshooting for equipment such as iPads, Chromebooks, projectors, smart boards, and other instructional tools. • Prepare and configure machines for deployment, including imaging devices to required district specifications and applying necessary setup standards. • Complete operating system and software updates, including Windows 11 upgrade activities, to keep systems current and functional. • Assist with classroom-by-classroom technology preparation to support summer reset activities and campus readiness goals. • Work with campus IT leadership and administrative staff to resolve support issues tied to front office operations and student data access needs. • Support network-connected environments that include technologies such as Cisco and Meraki, escalating more complex issues when needed.
2026-05-11T00:00:00Z

IT Support Technician

Charleston, SC
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for an IT Support Technician to support technology operations for a nonprofit educational environment in North Charleston, South Carolina. This Contract position focuses on preparing campus devices and classroom technology for the upcoming school term, while helping staff maintain reliable day-to-day IT functionality. The role is ideal for someone who enjoys hands-on technical work, device readiness, and user support across a fast-paced school setting. Responsibilities: • Provide onsite technical assistance for classroom and administrative technology across the campus, supporting staff with hardware, connectivity, and general help desk needs. • Prepare laptops, tablets, Chromebooks, and other endpoint devices for use by performing imaging, setup, configuration, and deployment activities. • Conduct seasonal device readiness efforts, including organizing equipment, refreshing classrooms, and ensuring technology is prepared for the next academic cycle. • Perform light hardware troubleshooting and minor repairs on devices and related equipment to keep systems operational. • Assist with software maintenance tasks such as applying updates and supporting Windows 11 upgrade efforts where needed. • Organize and track equipment stored in carts, cabinets, and other designated areas to help maintain accurate device inventory. • Support classroom technology such as smart boards, projectors, and display screens to ensure they are functional and ready for instruction. • Work with campus IT leadership and local staff to complete assigned technology projects within the expected 4-6 week timeframe.
2026-05-11T00:00:00Z

IT/OT Service Desk Specialist

Charleston, SC
onsite
Temporary to Hire
22.1635 - 25.663 USD / Hourly
We are looking for a skilled IT/OT Service Desk Specialist to join our team in North Charleston, South Carolina. This Contract to permanent position involves delivering top-notch technical support and customer service to both internal employees and external clients in office and operational environments. If you are a proactive problem-solver with a strong focus on customer satisfaction, we encourage you to apply. Responsibilities: • Diagnose and resolve issues related to hardware, software, and network systems, escalating complex problems when necessary. • Monitor system performance to ensure reliability, security, and optimal functionality. • Assist end users with system access, hardware setup, application usage, and configurations. • Document incidents, solutions, and knowledge base articles to promote ongoing improvement. • Manage the lifecycle of end-user hardware and software, including installation, configuration, and upgrades. • Perform account management tasks, such as resetting passwords and resolving access issues. • Provide remote support for users both on-site and in off-site locations. • Deliver basic training to users on IT tools and technologies to enhance their efficiency. • Collaborate with internal IT teams and external vendors to address and resolve technical issues. • Support IT security policies by enforcing access controls, managing backups, and implementing antivirus solutions.
2026-04-13T00:00:00Z