<p>We are looking for a dedicated Help Desk Analyst to join our team in Mt. Pleasant, South Carolina. This is a long-term contract position offering an excellent opportunity to provide technical support and assistance in a dynamic environment. The role requires a proactive individual who is comfortable working both independently and collaboratively to address a variety of IT challenges.</p><p><br></p><p>Responsibilities:</p><p>• Provide on-site and remote technical support for desktop systems, printers, Active Directory, and networking issues.</p><p>• Troubleshoot and resolve hardware, software, and printer-related problems effectively.</p><p>• Manage and prioritize service desk tickets, ensuring timely resolution of technical issues.</p><p>• Perform regular field visits to remote terminals, supporting equipment and systems on-site.</p><p>• Collaborate with team members to address IT concerns and improve operational efficiency.</p><p>• Handle basic networking troubleshooting tasks, ensuring system connectivity and performance.</p><p>• Maintain and update documentation related to IT processes and solutions.</p><p>• Support end-users by delivering clear instructions and guidance on technical matters.</p><p>• Conduct equipment inspections that may require climbing stairs or working at heights.</p><p><br></p>
We are looking for a skilled Data Analyst to join our team in North Charleston, South Carolina. In this role, you will focus on transforming raw data into actionable insights, creating impactful visualizations, and supporting executive-level reporting. This position involves a mix of data analysis, stakeholder communication, and collaboration with senior leaders.<br><br>Responsibilities:<br>• Develop and manage reports and dashboards using tools like Power BI and Tableau to provide valuable insights.<br>• Analyze and interpret data from MySQL and Microsoft SQL databases, ensuring accuracy and relevance.<br>• Create slide decks that effectively communicate trends, findings, and recommendations to executive stakeholders.<br>• Translate complex datasets into clear visual representations and messaging tailored to non-technical audiences.<br>• Conduct ad hoc analyses to address specific business and operational needs.<br>• Collaborate with senior leadership, including directors and vice presidents, to support strategic decision-making.<br>• Leverage advanced Excel functionalities, such as pivot tables and Power Query, for data analysis and reporting.<br>• Provide backup support for advanced analytical tasks as needed, ensuring overall team success.<br>• Maintain a high level of accountability and ownership for deliverables.
