We are looking for a success-driven and detail-oriented Customer Service Representative to support our team in Phoenix, Arizona. This Contract position focuses on providing exceptional service to homeowners by resolving inquiries and ensuring a positive customer experience. If you have a passion for delivering top-notch assistance and thrive in a fast-paced environment, this role offers an excellent opportunity to grow within a customer-centered organization.<br><br>Responsibilities:<br>• Respond to homeowner inquiries with a detail-oriented and efficient approach, addressing questions about escrow, payoffs, and website assistance.<br>• Identify eligible homeowners for refinancing opportunities and refer them to the appropriate department for further support.<br>• Perform outbound collection activities on accounts with minimal delinquency, prioritizing those less than 30 days overdue.<br>• Direct calls to the appropriate internal teams, ensuring smooth escalation and resolution processes.<br>• Meet established performance goals, delivering consistent and high-quality customer service.<br>• Use proprietary software systems effectively, providing constructive feedback to enhance system functionality.<br>• Collaborate with internal teams to improve customer satisfaction and streamline operational processes.<br>• Handle a high volume of inbound calls, maintaining a courteous and detail-oriented approach.<br>• Ensure compliance with company policies and procedures while interacting with customers.
<p>We are looking for an organized and detail-oriented Onsite Chart Retrieval Specialist to join our team on a contract basis. In this role, you will be responsible for <strong><u>driving to various clinical locations</u></strong> and retrieving and organizing medical charts from healthcare facilities to support patient care and compliance. This Chart Retrieval Specialist position is based in Chandler, AZ, and requires a <strong><u>driver's license, auto insurance, and will pay mileage.</u></strong> Apply to become a Chart Retrieval Specialist today!</p><p><br></p><p>Responsibilities:</p><p>• Retrieve medical charts and records from healthcare facilities in compliance with organizational and regulatory standards.</p><p>• Coordinate with healthcare providers and staff to facilitate efficient chart retrieval processes.</p><p>• Utilize specialized tools and software to scan and upload records to centralized databases.</p><p>• Verify the completeness and accuracy of retrieved charts before submission.</p><p>• Follow established protocols to ensure compliance with HIPAA and other relevant regulations.</p><p><br></p><p>Schedule:</p><p>Hours fluctuate on a weekly basis, and some weeks may have no hours due to clinical availability.</p><p>Chart retrieval appointments fall on Monday-Friday between 9am-6pm.</p><p>A great opportunity for part-time work!</p>