4 results for Hardware Analyst in Cedar Rapids, IA

Desktop Support Analyst Do you feel stuck and micromanaged? Do you want freedom to troubleshoot and challenge yourself? If so, we are seeking a proficient Desktop Support Analyst (ranging from T1-T3 support) to join a team based in Grinnell, Iowa. As a Desktop Support Analyst, your role will involve handling support requests from end-users, conducting initial troubleshooting, and facilitating the resolution of technical issues. This position will require interaction with community-based technical resources, sharing technical problems and solutions with the team, and potential travel to service endpoints when necessary. One must be self driven and have a passion for collaborating with all faces with a smile. To learn more, please apply now, call 319-362-8606, or email your resume direct to: Shawn M Troy - Technology Practice Director with Robert Half (additional contact information is on LinkedIn). Responsibilities: • Respond to incoming support requests via phone and email, gather pertinent information, and create trouble tickets• Perform initial troubleshooting actions which may include repairing, replacing, and installing equipment• Escalate incidents and ensure ticket resolution• Guide and assist community-based technical resources in resolving a wide range of service issues• Maintain and operate devices, ensuring optimal connectivity and configuration• Participate in quality improvement and skills development activities within the team• Provide support for applications, including Microsoft Office 365 and Android iOS• Utilize tools such as Active Directory and Remote Desktop Support for issue resolution• Offer support for computer hardware related issues• Share identified technical problems and solutions with the Service Support Team.

Desktop Support Analyst | Desktop Technician We are looking for a Desktop Support Analyst to join our team in CEDAR RAPIDS, Iowa. This role is crucial in our IT department, where you will be responsible for providing technical support to both local and remote users, resolving hardware and software issues, and maintaining accurate records of technical issues and actions taken. This is a long-term contract employment opportunity. Responsibilities: • Provide desktop support to local and remote users in line with established policies and procedures • Identify, research, and resolve a variety of computer hardware and software issues • Implement appropriate solutions to resolve computer problems • Maintain accurate records of daily data communication transactions, issues, and remedial actions taken • Monitor user accounts and take appropriate action when necessary • Utilize skills in DNS, Active Directory, Desktop Support, PC Desktop - Workstation, Workstations to troubleshoot and resolve issues • Present complex technical information in a concise and understandable format for non-technical users • Contribute to a dynamic and positive team environment through effective communication and problem-solving skills.

Desktop Support Analyst Are you interested in IT Help Desk or Desktop Support roles? Are you an experienced IT professional with a full understanding of technical standards, principles, theories, concepts, and techniques? We are interested in talking to you if you have the following skillset: Responsibilities:• Providing help desk and desktop support to our team members• Troubleshooting and resolving issues related to computer systems, hardware, and software• Utilizing your expertise in Microsoft O365 and Active Directory to manage user accounts and access• Leveraging your skills in Intune and SCCM, if available, to manage devices and applications• Ensuring the smooth running of Windows systems, with Mac knowledge being a bonus• Applying your strong problem-solving skills to identify, investigate, and resolve technical issues• Utilizing your excellent communication skills to provide clear, concise technical assistance

Systems Administrator We are in search of a Systems Administrator in the service industry, This role involves the utilization of various technologies like Cisco, Citrix, Cloud, Dell, and Firewall, amongst others. As a Systems Administrator, the individual will be tasked with overseeing our technological systems to ensure optimal performance and security. Responsibilities: • Manage and monitor all installed systems and infrastructure • Install, configure, test and maintain operating systems, application software and system management tools• Oversee and ensure the highest levels of systems and infrastructure availability• Maintain security, backup, and redundancy strategies• Liaise with vendors and other IT personnel for problem resolution• Utilize AB Testing and Cluster Analysis to improve system performance• Handle Firewall Technologies to secure data and system access• Implement and manage Active Directory for network user data storage• Oversee the application of Dell Technologies in our system operations• Handle Computer Hardware to ensure all systems are running efficiently.