3 results for Customer Service Manager in Cary, NC

Customer Service Representative

Raleigh, NC
onsite
Contract / Temporary to Hire
22 - 24 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Raleigh, North Carolina. This role involves managing inbound calls and ensuring that each call is properly analyzed and routed to the appropriate division for further action. Responsibilities:• Handle a high volume of inbound calls, averaging 20-30 calls daily, and input detailed information into the system.• Assess incoming calls for validity and relevance, determining whether they require further investigation.• Direct calls to the appropriate divisions for follow-up, ensuring a seamless transfer process.• Archive closed cases into the case library for future reference and audits.• Collaborate with managers to review and finalize cases that do not require immediate action.• Analyze each call to identify potential fraud, abuse, or waste related to taxpayer funds.• Maintain professionalism and accuracy when handling sensitive information.• Support operational efficiency by adhering to established procedures and workflows.
2026-03-12T00:00:00Z

Service Delivery Manager

Raleigh, NC
onsite
Permanent
90000 - 100000 USD / Yearly
We are looking for a dedicated Tech Support Manager to oversee IT Service Desk operations in our communications-focused organization based in Raleigh, North Carolina. In this role, you will lead a team of technicians, ensuring excellent customer service, efficient ticket management, and effective knowledge-sharing practices. The ideal candidate will have a hands-on approach, strong technical expertise, and proven leadership skills to mentor staff and enhance overall service delivery. Responsibilities: • Lead and manage the IT Service Desk team, ensuring efficient handling of support requests and maintaining high service quality. • Develop and implement strategies to keep user PCs secure, updated, and performing optimally. • Mentor and train team members to enhance their technical skills and attention to detail. • Conduct regular team meetings, performance reviews, and escalate incidents when necessary. • Build strong relationships with stakeholders and align IT service delivery to meet business needs. • Oversee PC inventory, including asset management, lifecycle planning, and procurement processes. • Ensure timely resolution of hardware and software issues, including patch management. • Monitor and improve team metrics, KPIs, and customer satisfaction surveys to drive service excellence. • Collaborate with other departments, including cybersecurity and IT leadership, to optimize operations. • Stay updated on industry trends and recommend improvements to tools, processes, and service strategies.
2026-03-04T00:00:00Z

Supply Chain Manager

Zebulon, NC
onsite
Permanent
85000 - 110000 USD / Yearly
We are looking for an experienced Supply Chain Manager to join a growing manufacturing company in the Zebulon, North Carolina area.. In this role, you will oversee the planning, acquisition, production, and distribution processes to ensure seamless operations and achieve organizational goals. This position involves close collaboration with sales and operations teams to optimize inventory management, negotiate contracts, and develop effective supply chain strategies. Supervisory experience is required for this permanent onsite position. Responsibilities:• Lead and manage the procurement and supply chain team to optimize production schedules while minimizing costs.• Oversee material planning and supplier relationships to ensure the timely delivery of high-quality raw and packaging materials.• Coordinate with contract manufacturers to maintain service levels and align production needs.• Manage material handling and warehousing operations to ensure efficient inventory flow and storage.• Develop and implement supply chain policies and procedures to enhance operational efficiency.• Conduct inventory analysis and reporting to identify proactive adjustments and meet demand targets.• Negotiate contracts with suppliers and vendors to secure favorable terms and maintain strong partnerships.• Collaborate with sales and operations teams to address inventory challenges and achieve business objectives.• Prepare detailed reports on inventory and supply chain performance for management review.• Monitor and evaluate the global supply chain processes to identify opportunities for improvement.
2026-02-27T00:00:00Z