6 results for Help Desk Analyst in Carrollton, TX

Tier 2 Deskside / Systems Technician

Euless, TX
onsite
Temporary
28 - 33 USD / Hourly
Position Overview We are seeking a Tier 2 Deskside / Systems Technician to provide hands‑on systems administration and deskside technical support in a 24/7 mission‑critical environment. This role supports end users through on‑site and remote troubleshooting, device deployment, system maintenance, and operational readiness activities.The ideal candidate is customer‑focused, technically proficient, and comfortable working in fast‑paced environments with strict service levels. This position offers the opportunity to develop strong technical, communication, and problem‑solving skills while supporting highly visible operational systems. Key ResponsibilitiesDeskside & End‑User Support<ul><li>Serve as a primary point of contact for on‑site deskside support and break/fix activities</li><li>Deploy and support Windows 10 and Windows 11 laptops and desktops using non‑disruptive methods</li><li>Provide customer‑facing support with clear communication and status updates</li><li>Coordinate with Tier 3 teams for escalations, upgrades, and system changes</li></ul>Systems Administration & Operations<ul><li>Maintain and support a high‑availability environment using virtualization and redundancy best practices</li><li>Perform routine systems maintenance including software updates, backups, recovery, and file maintenance</li><li>Review systems regularly for critical updates, security threats, and operational readiness</li><li>Provide on‑call after‑hours support for production environment issues as required</li></ul>Incident & Service Management<ul><li>Respond to moderately complex technical issues involving hardware, software, and operating systems</li><li>Document all incidents, requests, and resolutions in an ITSM platform (ServiceNow)</li><li>Meet defined SLAs and time‑to‑resolution metrics</li><li>Escalate issues appropriately when resolution is unclear</li></ul>Hardware, Assets & Deployments<ul><li>Configure, deploy, and support laptops, desktops, thin clients, and mobile devices</li><li>Perform hardware procurement, deployment, support, and disposal activities</li><li>Execute asset control and inventory management tasks on‑site and remotely</li><li>Assist with physical installation activities, including lifting and moving equipment</li></ul>Operational Readiness & Exercises<ul><li>Provide IT support for practice, mock, and live continuity/DR exercises</li><li>Support site readiness activities and special operational events</li><li>Act as hands‑on technical support for site‑specific systems or network needs</li></ul>
2026-02-24T00:00:00Z

Operations Analyst

Dallas, TX
onsite
Permanent
0 - 0 USD / Yearly
We are looking for a detail-oriented Operations Analyst to join our team in Dallas, Texas. In this role, you will play a key part in analyzing and improving operational workflows within the pharmaceutical industry. You will collaborate with cross-functional teams to enhance efficiency, ensure compliance, and deliver actionable insights to drive strategic decisions. Responsibilities: • Identify opportunities for process improvement and design strategies to enhance operational efficiency across pharmacy workflows. • Analyze and interpret operational data to generate insights that support better decision-making and optimization. • Prepare detailed reports on performance metrics, trends, and key findings to inform leadership decisions. • Assess existing workflows and implement changes to streamline processes and eliminate inefficiencies. • Monitor operational costs, identify potential savings, and recommend cost-effective solutions. • Ensure adherence to industry regulations and internal quality standards to maintain high service levels. • Collaborate with teams across finance, business development, and operations to align goals and improve outcomes.
2026-02-20T00:00:00Z

Network Analyst

Azle, TX
onsite
Temporary
38 - 43 USD / Hourly
Robert Half has a client seeking a Network Analyst. The ideal candidate for this position would have experience in small to medium environments and at least 3- 5 years of hands-on experience. This will be a temporary to full time opportunity that will be fully onsite. <ul><li>Manager layer 2/3 devices on the OSI </li><li>Support and troubleshoot Palo Alto Firewall and GlobalProtect VPN platforms</li><li>Configure/support Aruba wireless devices for remote site locations </li><li>Liaise with vendor support to manage maintenance planning and implementation (reactive and proactive) to minimize service disruption for Network Services</li><li>Deliver Network infrastructure development / build activities (managed by Project Managers), including release and deployment management for new services</li></ul>
2026-02-27T00:00:00Z

Accounting Analyst

Dallas, TX
onsite
Temporary
32 - 34 USD / Hourly
The Accounting Analyst is responsible for reviewing financial data, performing detailed analyses, and supporting the accuracy and integrity of financial reporting. This role interprets financial information, prepares analytical reports, supports budgeting and forecasting activities, and ensures compliance with accounting standards and organizational policies. Accounting Analysts collaborate with cross‑functional teams to provide insights that inform business decisions and improve financial processes.
2026-03-02T00:00:00Z

EMR Analyst

Dallas, TX
onsite
Permanent
145000 - 165000 USD / Yearly
We are looking for an experienced EMR Analyst to join our team in Dallas, Texas. This role focuses on analyzing electronic medical record systems to ensure optimal performance and alignment with organizational goals. The ideal candidate will possess strong technical expertise and a deep understanding of healthcare systems. This person will have at least 2 years in a lab or hospital environment. Duties and Responsibilities:<ul><li>Provide regular status updates to management as needed.</li><li>Attend meetings and participate in committees as assigned.</li><li>Engage in discussions with stakeholders, offering recommendations and solutions.</li><li>Maintain professionalism and a positive attitude when working under deadlines or in high-pressure situations.</li><li>Collaborate with IT teams and internal departments to identify and implement solutions for operational and technical needs.</li><li>Analyze and resolve Level 1, 2, and 3 user-reported issues, ensuring timely feedback and corrective actions.</li><li>Keep departmental documentation accurate and up to date.</li><li>Perform application and integrated testing for assigned modules.</li><li>Conduct testing in designated environments and validate results with end users.</li><li>Participate in discovery sessions to assess organizational needs.</li><li>Support integration with third-party applications when applicable.</li></ul>
2026-03-05T00:00:00Z

End User Support Specialist

Dallas, TX
onsite
Temporary
23 - 27 USD / Hourly
Robert Half has a client in the Healthcare industry seeking an End User Support Specialist. The ideal candidate for this position would have at least 1 - 3 years of IT support experience. This will be a contract opportunity that will be onsite.<ul><li> </li><li>Provide deskside support for an organization of over 500 end users within the corporate office</li><li>Research and resolve basic network (VPN, IP configs), hardware, and software application problems</li><li>Administer user accounts for Active Directory and other applications</li><li>Microsoft Office 365 admin portal experience: assigning licenses, creating mailboxes etc.</li><li>Support Windows 10/11 Environment</li><li>Troubleshoot peripheral hardware</li><li>Experience with MFA, SSO setups within Entra ID (Azure)</li></ul>
2026-02-27T00:00:00Z