We are looking for a dedicated Customer Service Representative to join our service-oriented team in Midlothian, Texas. In this long-term contract position, you will play a pivotal role in assisting customers, resolving warranty issues, and supporting field personnel. This role requires strong communication skills, excellent organizational abilities, and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Address customer inquiries and efficiently resolve warranty and service-related issues.<br>• Coordinate and dispatch work orders to field technicians based on customer needs and urgency.<br>• Process billing tasks, including preparing quotes and purchase orders for invoicing.<br>• Maintain up-to-date and accurate house files through consistent data entry.<br>• Provide timely follow-up with homeowners and service technicians to ensure satisfaction.<br>• Order and track materials required to complete outstanding work orders.<br>• File warranty claims for replacement parts and ensure proper documentation.<br>• Support field personnel with administrative tasks and logistical coordination.<br>• Ensure customer expectations are met or exceeded through effective communication and problem resolution.
<p>We are seeking a dynamic and customer-focused <strong>Client Services Representative</strong> to join our team. In this role, you will play a key part in building and maintaining strong relationships with clients, ensuring their needs are met, and delivering exceptional service. The ideal candidate will be a proactive communicator with excellent problem-solving skills and a commitment to providing top-tier client support.</p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.</li><li>Build and maintain strong client relationships through regular communication and proactive engagement.</li><li>Collaborate with internal teams to ensure timely and accurate delivery of products or services.</li><li>Process client requests, gather needed information, and ensure it is communicated to relevant stakeholders.</li><li>Identify opportunities to enhance the client experience and recommend improvements to processes and procedures.</li><li>Track and document client interactions, requests, and feedback in the CRM system.</li><li>Assist in the onboarding of new clients, ensuring a smooth and seamless transition.</li><li>Stay informed about company products, services, and industry trends to effectively assist clients.</li></ul><p><br></p>
We are looking for a dedicated Product Support Specialist to join our team in Dallas, Texas, on a long-term contract basis. In this role, you will focus on enhancing agent experiences, resolving user concerns, and guiding individuals through technical solutions and features. As part of a dynamic team in the insurance industry, you will play a critical role in delivering innovative support and ensuring seamless communication and functionality for agents and internal teams.<br><br>Responsibilities:<br>• Serve as a primary advocate for agents, sales staff, and internal teams by addressing their needs and concerns.<br>• Collaborate with management to design and prioritize features and user stories based on agent feedback and operational requirements.<br>• Assist in developing carrier inbound data processes for sales readiness reports, agent profiles, and new product support.<br>• Provide analytical support to create actionable sales reports, dashboards, and insights for agents and teams.<br>• Participate in product visioning and roadmap discussions to drive initiatives like sales enablement and digital transformation.<br>• Guide agents in testing and utilizing specific product features to enhance their experience.<br>• Investigate and report product issues by simulating user scenarios and analyzing functionality.<br>• Maintain and update internal databases with records of technical issues and user interactions.<br>• Monitor and respond to agent complaints on social media, offering timely support and solutions.<br>• Share feedback-driven feature requests and effective resolutions with team members to improve processes.
<p><strong>Key Responsibilities:</strong></p><ul><li>Handle incoming calls, emails, and chats to assist customers with inquiries, orders, and service requests.</li><li>Resolve customer issues in a timely and professional manner, escalating when necessary.</li><li>Provide accurate information regarding products, services, and policies.</li><li>Maintain detailed records of customer interactions and transactions in company systems.</li><li>Collaborate with internal departments to ensure seamless customer support.</li><li>Meet or exceed performance metrics, including response times, quality, and customer satisfaction scores.</li></ul><p><br></p>
We are looking for a highly organized and detail-oriented Logistics Clerk to join our team in Haltom City, Texas. In this long-term contract position, you will play a key role in managing customer accounts, ensuring timely responses to inquiries, and maintaining high standards of customer service. This role requires a proactive approach to problem-solving and a commitment to delivering exceptional service in a dynamic, fast-paced environment.<br><br>Responsibilities:<br>• Oversee and manage multiple customer accounts, ensuring all interactions and processes align with company standards.<br>• Handle logistics, contract management, and customer relations to maintain smooth operations and foster positive relationships.<br>• Communicate effectively with internal and external customers through both written and verbal channels.<br>• Process order entries from purchase orders and create accurate quotes following established procedures.<br>• Review contracts for accuracy, resolve discrepancies, and ensure compliance with company policies and guidelines.<br>• Utilize enterprise systems, such as SAP, to input and extract material data efficiently and accurately.<br>• Maintain and organize customer files using tools like SharePoint, ensuring records are up-to-date and accessible.<br>• Identify potential risks in contract changes and recommend solutions to mitigate impacts.<br>• Collaborate on special projects, addressing challenges and implementing improvements as needed.<br>• Stay informed about company products and procedures to provide accurate information and support to customers.
<p>We are offering a contract employment opportunity for a <strong><u>Part-Time Bilingual (Spanish) Receptionist</u></strong> in <strong>Downtown Dallas</strong>. You will be a crucial part of our team, providing exceptional customer service, managing patient appointments, and handling patient records. This <strong>part-time (18 hours per week) </strong>position offers an excellent opportunity to apply your administrative skills and customer service proficiency in a health-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the first point of contact for patients, greeting them promptly and professionally.</p><p>• Oversee the scheduling of patient appointments and ensure timely follow-ups.</p><p>• Handle confidential patient records with utmost discretion and compliance.</p><p>• Professionally address the needs and inquiries of inbound callers and patients.</p><p>• Assist the administrative staff with daily office needs.</p><p>• Provide translation services to assist staff and Spanish-speaking patients when necessary.</p><p>• Perform related clerical duties, including photocopying, faxing, and filing.</p>
<p>We are seeking a professional and organized Part-Time Bilingual (Spanish) Receptionist/Office Administrator with strong data entry experience to join our team. The ideal candidate will be a motivated individual with excellent communication skills, both verbal and written, in English and Spanish. This role is essential in ensuring smooth daily operations by handling a variety of administrative and reception tasks, including managing incoming calls and visitors, performing timely and accurate data entry, and supporting office operations as needed.</p>
Key Responsibilities: Greet and direct visitors, clients, and employees in a friendly and detail oriented manner. Answer, screen, and route incoming phone calls and emails. Maintain reception area and conference rooms, ensuring they are clean and presentable. Schedule and coordinate meetings, appointments, and conference calls. Receive, sort, and distribute mail and packages. Assist with basic administrative tasks such as data entry, filing, and document preparation. Support other departments with clerical needs as assigned.
We are looking for a detail-oriented and personable Receptionist to join our team in Dallas, Texas. This is a long-term contract position that requires excellent communication skills and the ability to manage a multi-line phone system efficiently. The ideal candidate will be highly organized, adaptable, and committed to delivering exceptional customer service.<br><br>Responsibilities:<br>• Greet visitors warmly and ensure they are directed to the appropriate person or department.<br>• Operate and manage a multi-line phone system, including answering inbound calls promptly and professionally.<br>• Handle switchboard operations for phone lines ranging from 1 to 10.<br>• Provide accurate information to callers and address inquiries effectively.<br>• Maintain a clean and organized reception area to create a welcoming environment.<br>• Assist with administrative tasks such as scheduling appointments and managing correspondence.<br>• Coordinate with team members to ensure seamless communication and operations.<br>• Uphold privacy and confidentiality standards when handling sensitive information.
<p>We're seeking an organized, personable, and detail-oriented <strong>Part-Time Bilingual (Spanish) Receptionist/Office Administrator</strong> with data entry experience. This role is crucial in providing a welcoming environment for patients and ensuring that the administrative side of the practice runs smoothly. The ideal candidate will be fluent in both English and Spanish, possess excellent communication skills, and have experience with clerical duties, including data entry. <strong>The schedule for this role is Monday-Wednesday, 18 hours a week.</strong></p>
<p>We are looking for a professional and detail-oriented <strong>Contract/Temporary Receptionist</strong> to provide exceptional front-desk support at a client in Downtown Dallas. The ideal candidate will be the first point of contact for visitors and callers, ensuring a positive interaction while maintaining an organized and efficient reception area. This is a contract/temporary position requiring flexibility and adaptability to meet the needs of our fast-paced work environment.</p>
<p>We are looking for a dedicated Part Time Bilingual Front Desk Coordinator to join our team in Dallas, Texas. In this long-term contract role, you will serve as the first point of contact for visitors and clients, ensuring a welcoming and organized atmosphere. This position requires multitasking abilities, excellent communication skills, and proficiency in basic office software.</p><p><br></p><p>Responsibilities:</p><p>• Manage incoming calls, providing prompt and courteous responses to inquiries.</p><p>• Welcome and assist visitors, ensuring a positive experience.</p><p>• Maintain accurate records through efficient data entry and documentation.</p><p>• Collaborate with team members to support daily office operations.</p><p>• Coordinate schedules and appointments to optimize workflow.</p><p>• Ensure the front desk area remains tidy and well-maintained.</p><p>• Handle correspondence, including emails and mail distribution.</p><p>• Utilize Microsoft Office tools like Word and Excel for administrative tasks.</p><p>• Communicate effectively in both English and Spanish to support diverse clientele.</p>
We are looking for an organized and detail-oriented Receptionist to join our team on a contract basis in Dallas, Texas. In this role, you will serve as the first point of contact for visitors and clients, ensuring smooth communication and efficient operations. This position requires excellent communication skills and the ability to manage multiple tasks in a fast-paced environment.<br><br>Responsibilities:<br>• Greet visitors and clients warmly, ensuring they feel welcomed and attended to.<br>• Answer and direct calls using a multi-line phone system, transferring inquiries to the appropriate departments.<br>• Manage incoming and outgoing mail, sorting and distributing items efficiently.<br>• Handle the delivery of packages and documents while maintaining accurate records.<br>• Assist with administrative tasks, including managing sensitive and confidential information.<br>• Communicate effectively with managers and clients to address deadlines or job-related issues.<br>• Perform receptionist duties such as operating a switchboard and ensuring smooth office operations.<br>• Support additional projects as assigned, demonstrating flexibility and adaptability.<br>• Maintain a detail-oriented and organized front desk environment at all times.
