Add your latest resume to match with open positions.

7 results for Customer Service Specialist in Carmel, IN

Customer Service Representative

Indianapolis, Indiana
onsite
Temporary / Contract
17 - 18 USD / Hourly
The Call Center Customer Service Representative serves as the primary point of contact for customers, providing exceptional service and support through inbound and outbound phone calls. This role is responsible for addressing customer inquiries, resolving issues, processing requests, and maintaining a positive customer experience while adhering to company policies and procedures. Essential Responsibilities:<ul><li>Answer inbound customer calls in a professional and timely manner.</li><li>Handle customer inquiries regarding products, services, orders, accounts, and billing issues.</li><li>Resolve customer concerns and complaints by identifying solutions and following established procedures.</li><li>Accurately document customer interactions, transactions, and updates within company systems.</li><li>Make outbound calls for follow-up, customer satisfaction, or additional information gathering as needed.</li><li>Process customer requests, orders, returns, or account changes.</li><li>Maintain a thorough knowledge of company products, services, and policies.</li><li>Meet established performance metrics, including call quality, productivity, attendance, and customer satisfaction goals.</li><li>Collaborate with team members and management to ensure excellent customer service.</li><li>Escalate complex issues to appropriate departments when necessary.</li></ul>
2026-09-21T00:00:00Z

Customer Service Representative

Indianapolis, Indiana
onsite
Temporary to Hire
16 - 16 USD / Hourly
We are looking for a Customer Service Representative to join a mission-driven organization serving veterans, their families, and surrounding communities in Lawrence, Indiana. This contract-to-permanent opportunity is ideal for someone who brings patience, professionalism, and a genuine desire to help others through meaningful daily interactions. In this role, you will support callers with care and accuracy while contributing to a team focused on dependable service and respectful communication. Responsibilities:• Assist customers by phone and through written communication, addressing questions, concerns, and service needs with professionalism and empathy.• Research issues across several systems at once to provide accurate information, complete updates, and guide customers toward appropriate resolutions.• Enter and maintain customer records with a high degree of accuracy, ensuring documentation is complete and aligned with established procedures.• Analyze service issues, identify practical next steps, and escalate complex matters when additional support or approval is required.• Adjust quickly to updated workflows, changing priorities, and new tools while maintaining consistent service quality.• Work closely with teammates and leadership to share information, support daily operations, and contribute to a positive customer experience.• Use active listening and clear communication techniques to calm difficult situations and help move conversations toward resolution.• Maintain reliable attendance and punctuality to support scheduled coverage and uninterrupted service for customers.
2026-09-14T00:00:00Z

Customer Experience Specialist

Indianapolis, Indiana
onsite
Temporary / Contract
23.08 - 30.77 USD / Hourly
We are looking for a Customer Service Relations Specialist to support customer accounts from order intake through delivery while building strong, dependable client relationships. This Long-term Contract position is based in Indianapolis, Indiana, and is ideal for someone who can balance customer communication, order accuracy, and cross-functional coordination in a fast-paced manufacturing setting. The role works closely with sales, production, and shipping teams to help ensure customer needs are addressed promptly and deliveries stay on schedule. Responsibilities:• Manage a portfolio of customer accounts ranging from straightforward to highly complex, providing responsive day-to-day support.• Receive and enter customer orders from clients and account managers with a high level of accuracy and urgency.• Keep customers informed by addressing questions related to order progress, pricing requests, revisions, confirmations, and service concerns.• Process purchase orders, apply account adjustments or credits when needed, and maintain accurate customer records.• Partner with manufacturing and shipping teams to help meet delivery commitments and resolve order-related issues.• Use company systems and internal tools to track orders, update account information, and support operational workflows.• Investigate and respond to customer complaints or service challenges in a thorough and solution-focused manner.
2026-09-18T00:00:00Z

Medical Customer Service

Indianapolis, Indiana
onsite
Temporary / Contract
18 - 22 USD / Hourly
We are seeking a compassionate, detail-oriented Medical Customer Service Representative to join our team. In this role, you will serve as a primary point of contact for patients, providers and internal staff, helping ensure a positive experience through excellent service and accurate support. The ideal candidate is professional, organized and comfortable working in a fast-paced healthcare environment. Hours: Monday - Friday 8am - 5pm Key Responsibilities<ul><li>Answer incoming calls and respond to patient inquiries in a courteous and timely manner</li><li>Assist patients with appointment scheduling, registration and general service questions</li><li>Verify patient information and update records accurately in the system</li><li>Explain office procedures, insurance requirements and billing-related information as appropriate</li><li>Route calls and messages to the appropriate departments or medical staff</li><li>Resolve customer concerns efficiently while maintaining empathy and professionalism</li><li>Support patient intake and administrative processes</li><li>Maintain confidentiality of patient information and follow all applicable privacy guidelines</li><li>Document all interactions clearly and accurately</li><li>Assist with additional front office or customer support duties as needed</li></ul>
2026-09-24T00:00:00Z

Spanish Bilingual Customer Service Representative

Indianapolis, Indiana
remote
Temporary to Hire
17.1 - 18 USD / Hourly
We are looking for a Bilingual Spanish Customer Service Representative to support customers in a fast-paced payments environment in Indianapolis, Indiana. This contract opportunity with potential for a permanent role is ideal for someone who communicates clearly, stays organized while handling a high volume of inquiries, and delivers dependable service across phone and digital channels. The person in this role will help resolve customer concerns, guide callers through available service options, and contribute to a positive overall support experience. This is a REMOTE role working 1:00pm-10:00pm EST. Responsibilities:• Create and document service tickets for customer concerns, ensuring each issue is recorded accurately for follow-up and resolution.• Explain available products, service features, pricing details, and applicable fees in a clear and customer-friendly manner.• Use call center platforms and support applications efficiently to research accounts, update records, and assist customers without unnecessary delays.• Address routine service matters by following established workflows and seeking guidance when situations fall outside standard procedures.• Meet defined quality expectations and productivity standards, including call handling performance and service accuracy.• Encourage customers to use online and self-service resources when appropriate to improve convenience and reduce repeat contacts.• Share information about current offers, enhanced services, and upgraded product options that may benefit the customer.• Provide rate information and promote prepayment options when relevant to the customer's needs.• Complete additional support tasks and related service duties as assigned by leadership.
2026-09-23T00:00:00Z

Member Services Rep

Carmel, Indiana
onsite
Temporary to Hire
16.8625 - 18 USD / Hourly
We are looking for a Member Services Rep to join an insurance team in Carmel, Indiana on a contract-to-permanent basis. This position is ideal for someone who thrives in a high-volume environment, can shift focus quickly when priorities change, and maintains strong attention to detail throughout the day. The role centers on supporting members through responsive service while completing administrative tasks with both speed and precision. This position is on-site, Monday-Friday 8:00am-4:00pm. Responsibilities:• Provide timely and attentive support to health insurance members by answering questions and resolving routine service requests.• Enter and update member information accurately in company systems while meeting productivity expectations in a fast-moving setting.• Manage frequent task changes and interruptions without losing focus on service quality or data accuracy.• Handle administrative support duties such as document processing, copying, filing, and email communication.• Review records carefully to ensure information is complete, correct, and properly documented.• Use Microsoft Word and Excel to assist with daily tracking, correspondence, and basic reporting needs.
2026-09-22T00:00:00Z

Client Services Coordinator

New Palestine, Indiana
onsite
Temporary / Contract
30 - 35 USD / Hourly
Robert Half is seeking a detail-oriented and customer-focused Account Manager for a contract opportunity with a growing organization. In this role, you will serve as a primary point of contact for customers, ensuring their compactor service needs are addressed promptly and professionally. The ideal candidate will excel at relationship management, service coordination, problem-solving, and delivering an exceptional customer experience. This position is well-suited for someone who enjoys working in a fast-paced environment, collaborating with field service technicians, and helping customers resolve issues efficiently. Key Responsibilities<ul><li>Respond promptly to customer inquiries via phone, email, and other communication channels regarding compactor services.</li><li>Schedule and coordinate service appointments, maintenance requests, and technician dispatches.</li><li>Assist customers with troubleshooting service-related concerns and facilitate timely resolutions.</li><li>Maintain accurate records of customer interactions, service requests, and follow-up activities within company databases and tracking systems.</li><li>Partner closely with service technicians and internal teams to ensure customer issues are resolved effectively and professionally.</li><li>Educate customers on proper equipment usage and preventative maintenance best practices.</li><li>Conduct follow-up communications to ensure customer satisfaction and address ongoing concerns.</li><li>Identify opportunities to improve service processes and enhance the overall customer experience.</li><li>Update and maintain customer contact resources, including the "Who-To-Call" list.</li><li>Track and update repair history logs and service documentation.</li><li>Assist with service line coverage, including occasional after-hours and weekend support responsibilities as needed.</li></ul>
2026-09-25T00:00:00Z