<p>We are looking for a dedicated and compassionate Call Center Specialist to join our team in San Diego, California. This contract-to-hire position offers the opportunity to make a meaningful impact by assisting individuals and communities through exceptional customer service and resource connection. In this role, you will serve as the vital link between clients and the services they need, ensuring every interaction is handled with care and professionalism.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls and inquiries, providing accurate information and guiding clients to appropriate resources or assistance.</p><p>• Record all client interactions thoroughly and promptly using web-based systems.</p><p>• Stay informed about community services, resources, and programs to provide up-to-date support.</p><p>• Collaborate with colleagues and internal teams to address client needs effectively and efficiently.</p><p>• Maintain a high level of professionalism and empathy in all communications.</p><p>• Utilize various software tools, including CRM systems, to manage client interactions and data.</p><p>• Assist clients with billing and benefit-related questions, ensuring clarity and resolution.</p><p>• Handle customer concerns and resolve issues with sensitivity and attention to detail.</p><p>• Provide bilingual support in Spanish and English when necessary to serve diverse populations.</p><p>• Support ongoing improvements to processes and systems to enhance client experiences.</p>
<p>A well-established professional services organization in Rancho Santa Fe is seeking a polished and proactive <strong>Client Support Specialist</strong> to serve as a key point of contact for high-touch clients. This role is ideal for someone who enjoys relationship-building, problem-solving, and providing white-glove service in a fast-paced but refined environment. You will be the voice of the company, ensuring clients feel supported, informed, and valued at every stage of their interaction.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Act as the primary contact for inbound client inquiries via phone, email, and in-person communication</li><li>Provide clear, professional responses to questions regarding services, timelines, and next steps</li><li>Coordinate closely with internal teams to ensure accurate and timely follow-up</li><li>Maintain detailed and organized client records within internal systems</li><li>Proactively identify client needs and escalate issues when appropriate</li><li>Assist with scheduling appointments, confirmations, and follow-up communications</li><li>Support administrative tasks related to client onboarding and ongoing service delivery</li></ul>
<p>We are looking for a compassionate and attentive Bilingual Spanish Customer Experience Specialist to join our team in San Diego, California. As part of a mission-driven non-profit organization, you will play a vital role in providing essential support and resources to individuals in need. This is a Contract to Permanent position, offering you the opportunity to grow within a collaborative and impactful environment. This role has the opportunity for hybrid work (3 days remote, 2 days in office) after the first 6 months. </p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Handle incoming calls and inquiries, providing accurate information, referrals, and assistance to clients.</p><p>• Record all communications promptly and thoroughly in web-based systems to ensure accurate documentation.</p><p>• Stay informed about available services, resources, and updates to provide effective support.</p><p>• Collaborate with internal teams to address client needs and ensure seamless service delivery.</p><p>• Deliver exceptional customer service in every interaction, maintaining a meticulous and empathetic approach.</p><p>• Operate and navigate various software systems, including CRM platforms and chat tools, to manage client interactions.</p><p>• Assist clients with billing, benefit-related questions, and other specific inquiries.</p><p>• Utilize tools like Avaya CMS and Epic Software to monitor and manage call center operations effectively.</p><p>• Contribute to the continuous improvement of customer service practices and team collaboration.</p>
<p>We are looking for a dedicated and compassionate Bilingual Spanish Customer Experience Specialist to join our team in San Diego, California. As part of a mission-driven non-profit organization, you will play a vital role in connecting individuals to essential services and resources. This is a Contract to permanent position, offering the opportunity to make a meaningful impact while advancing your career.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Handle incoming inquiries from clients and provide accurate information, referrals, or assistance tailored to their needs.</p><p>• Document all client interactions promptly and accurately in web-based systems.</p><p>• Stay informed about available services, resources, and organizational updates to provide reliable support.</p><p>• Collaborate with internal teams to ensure seamless service delivery and resolution of client issues.</p><p>• Maintain an attentive and empathetic tone in all communications to uphold high standards of customer service.</p><p>• Utilize CRM tools and other software platforms effectively to manage client data and interactions.</p><p>• Assist clients with billing inquiries, benefit functions, and other service-related matters.</p><p>• Leverage expertise in software such as Epic, Avaya CMS, and ADP Financial Services to enhance operational efficiency.</p><p>• Support clients across multiple communication channels, including inbound calls and online chat platforms.</p><p>• Contribute to team goals and participate in continuous improvement initiatives to optimize the customer experience.</p>
<p>We are seeking a motivated IT Support Level 1 professional to join our client's team, providing technical assistance and support for end-users in a fast-paced environment. The ideal candidate has foundational experience with Microsoft technologies and is eager to expand their technical skill set.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the first point of contact for IT support requests, troubleshooting issues related to hardware, software, and connectivity.</li><li>Deploy and configure devices using Microsoft Autopilot, ensuring a smooth and consistent onboarding experience for end-users.</li><li>Assist with user and device management in Azure AD, including basic administration and supporting cloud-based workflows.</li><li>Support and maintain Lenovo laptops and desktops, including hardware diagnostics and warranty coordination.</li><li>Provide day-to-day support for the Microsoft Stack, with a focus on Microsoft Teams, Office 365, and related collaboration tools.</li><li>Document incidents, resolutions, and work performed in the ticketing system.</li><li>Deliver excellent customer service, escalating complex issues to higher support tiers when required.</li><li>Participate in routine IT operational tasks, such as inventory management and software installations.</li></ul>
<p>Position Overview</p><p>As the Sr. Network Engineer, you will play a critical role in shaping and establishing network standards to ensure optimal performance and security. Analyzing and resolving complex network related issues for seamless operation. Conduct comprehensive analysis and testing of all elements within network infrastructure and design secure nationwide networks that align with business objectives and establishes standards to guide implementations. This position requires a proactive individual with strong analytical skills and a deep understanding of network design and security. </p><p>Key Responsibilities</p><p>• Designs secure network solutions that maximize the sharing of applications, information, and resources across the company.</p><p>• Coordinates with multiple vendors/departments to procure network-related hardware, software, and services.</p><p>• Investigates and resolves problems, inefficiencies, and performance issues.</p><p>• Evaluates, tests, recommends, and implements specific network solutions.</p><p>• Develops advanced/leading-edge technologies and/or concepts.</p><p>• Mentor junior network admin and engineer.</p><p>• Independently analyzes and provides innovative solutions to network engineering and design projects.</p><p>• Reverse engineer and develop solutions/strategy for onboarding and converting acquired companies into FBM’s standard network technology stack.</p><p><br></p>
We are looking for a highly skilled Network Engineer to design, implement, and maintain secure and efficient network infrastructures that support business operations. This role requires expertise in network architecture, troubleshooting, and ensuring optimal system performance. Based in Santa Ana, California, this position offers a dynamic environment for professionals passionate about innovative solutions and network security.<br><br>Responsibilities:<br>• Develop and implement secure network solutions to optimize resource sharing and information flow across the organization.<br>• Collaborate with vendors and internal teams to acquire and integrate network-related hardware, software, and services.<br>• Identify, analyze, and resolve network inefficiencies and performance issues to maintain seamless operations.<br>• Evaluate and test network components to recommend and deploy effective solutions.<br>• Design advanced technologies and strategies to support future business needs.<br>• Provide mentorship and guidance to entry level network administrators and engineers.<br>• Independently analyze complex engineering projects and deliver innovative solutions.<br>• Create strategies for integrating newly acquired companies into standardized network systems while ensuring security and functionality.
<p>We are looking for a <strong>Systems Engineer</strong> with strong experience in <strong>MECM (Microsoft Endpoint Configuration Manager)</strong> and <strong>SCOM (System Center Operations Manager)</strong> to stand up a localized testing environment.</p><p><br></p><p>The Systems Engineer will architect, deploy, and validate a sandbox environment for application lifecycle management. Key responsibilities include:</p><ul><li>Infrastructure Architecture: Build a multi-server virtual environment (Windows Server 2025, SQL Server 2022, System Center site servers).</li><li>MECM Deployment: Install and configure MECM Primary Sites, Boundaries, Boundary Groups, and Client Settings.</li><li>Application Packaging: Create automated workflows for .MSI deployments and post-install configurations.</li><li>SCOM Authoring: Configure Management Groups and author custom alert rules for Windows Event Viewer.</li><li>DevOps Integration: Ensure centralized log monitoring and alerting thresholds.</li><li>System Hardening: Isolate the test environment while maintaining realistic directory services.</li></ul><p><br></p>
<p>Are you an organized, proactive professional seeking an opportunity to support a dynamic team? Our company is seeking an experienced Administrative Assistant to join our fast-paced environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide comprehensive administrative support including managing calendars, scheduling meetings, and preparing documentation.</li><li>Coordinate internal and external communications and assist with correspondence tracking.</li><li>Organize travel arrangements, process expense reports, and maintain accurate records.</li><li>Assist with event planning, presentations, and general office operations as needed.</li><li>Manage confidential information and perform data entry with excellent attention to detail.</li><li>Support additional administrative and clerical tasks to ensure optimal department efficiency.</li></ul><p><br></p>
<p>We are seeking an experienced Systems Administrator with advanced expertise in Microsoft Azure and emerging AI technologies, including Copilot AI and Copilot Studio. The ideal candidate will support and enhance our cloud-first strategy, manage system integrations, and champion our security posture within a modern, collaborative Microsoft 365 environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Architect, deploy, and manage Microsoft Azure services, including Azure Active Directory (Entra ID), infrastructure, and cloud integrations.</li><li>Implement and support Conditional Access, device compliance, MFA, and identity management policies in Azure.</li><li>Integrate and administer Copilot AI solutions, including Copilot Studio workflows for automation and productivity in Teams and SharePoint.</li><li>Develop custom Copilot agents and support advanced automation using Power Automate and Power Platform tools.</li><li>Monitor and enforce cybersecurity measures utilizing Microsoft Defender Suite (Endpoint, Identity, Office 365) and Microsoft Purview for compliance, governance, and Zero Trust security.</li><li>Manage Office 365 applications – Teams, SharePoint, and Exchange Online – ensuring secure collaboration, optimal document management, and email security.</li><li>Troubleshoot and resolve complex technical issues across cloud services, Microsoft 365 ecosystem, and endpoint devices.</li><li>Support device management and compliance using Intune across our user base.</li><li>Lead and contribute to migrations, integrations, and initiatives supporting cloud-first adoption.</li></ul>
We are looking for a skilled Desktop Support Analyst to join our team on a long-term contract basis. Based in Encinitas, California, this role requires a proactive individual to provide technical assistance across deskside and remote environments. You will play a key role in troubleshooting and resolving issues related to hardware, software, and network systems while maintaining a high level of service.<br><br>Responsibilities:<br>• Deliver prompt and efficient deskside and remote support for technical issues escalated from the IT Service Desk.<br>• Manage assigned tasks using a ticketing system, ensuring all activities and updates are logged thoroughly and on time.<br>• Respond to and resolve incidents and service requests while effectively prioritizing tasks in a dynamic work environment.<br>• Diagnose and troubleshoot problems related to operating systems, hardware, software, and network connectivity.<br>• Provide clear guidance to end-users regarding technology use, departmental policies, and service agreements.<br>• Monitor and adhere to service level metrics, ensuring compliance with organizational standards.<br>• Assist with equipment setup and removal during employee onboarding and offboarding processes.<br>• Support projects across multiple locations and escalate complex cases as necessary.<br>• Collaborate on desktop imaging and system configuration to maintain hardware and software functionality.<br>• Utilize tools such as Active Directory and Microsoft Intune to ensure seamless user and device management.
<p>We are looking for a dedicated Enterprise Applications Manager to oversee and enhance our enterprise systems, driving integration and optimization across departments. This role requires a hands-on leader who can manage key platforms like NetSuite and Salesforce while mentoring a small team and collaborating closely with stakeholders in Finance, Sales, Operations, and Executive leadership. The ideal candidate will be adept at balancing strategic initiatives with day-to-day technical execution, ensuring systems are scalable and effective.</p><p><br></p><p>Responsibilities:</p><p>• Manage the company’s internal business applications, with a primary focus on NetSuite and Salesforce, ensuring optimal performance and scalability.</p><p>• Lead and mentor a small team, providing both technical guidance and leadership to support their development.</p><p>• Oversee integrations between core systems, finance tools, reporting platforms, and third-party SaaS solutions.</p><p>• Collaborate with cross-functional teams to gather requirements and translate them into actionable technical solutions.</p><p>• Monitor system upgrades, enhancements, and overall performance to ensure seamless operations.</p><p>• Implement best practices for data security, integrity, access controls, and system documentation.</p><p>• Handle complex application issues, acting as the primary escalation point and managing vendor relationships.</p><p>• Drive automation initiatives, optimize workflows, and improve reporting capabilities to support business growth.</p><p>• Ensure systems are aligned with organizational goals and scalable for future expansion.</p>
