We are looking for a compassionate and meticulous Bilingual Customer Experience Specialist to join our team in San Diego, California. This Contract to Permanent position offers the opportunity to support individuals in accessing vital services and resources while contributing to the meaningful mission of a non-profit organization. If you are bilingual in Spanish and English, have strong communication skills, and are passionate about helping others, we encourage you to apply.<br><br>Responsibilities:<br>• Provide timely and accurate responses to inbound inquiries, offering assistance, information, or referrals as needed.<br>• Record all client interactions comprehensively and accurately in web-based systems.<br>• Stay informed about available resources and services to ensure effective support.<br>• Collaborate with internal teams to address client needs and provide seamless service.<br>• Maintain a meticulous and empathetic approach in all customer communications.<br>• Utilize CRM systems and other software platforms to manage client data and interactions.<br>• Assist clients with benefit-related inquiries and billing functions as required.<br>• Translate and communicate effectively in both Spanish and English to support diverse clientele.<br>• Uphold organizational standards for quality and efficiency in customer service.<br>• Contribute to continuous improvement initiatives within the call center environment.
We are looking for a dedicated and compassionate Bilingual Customer Experience Specialist to join our team in San Diego, California. In this Contract-to-Permanent position, you will play a pivotal role in connecting individuals with essential services, resources, and support, while ensuring a positive and impactful customer experience. This opportunity is ideal for professionals who are passionate about making a difference and thrive in a mission-driven environment.<br><br>Responsibilities:<br>• Respond to inbound calls and inquiries, providing accurate information, referrals, or assistance based on client needs.<br>• Record and manage detailed documentation of all customer interactions using web-based systems.<br>• Stay informed on current services, programs, and resources to ensure clients receive up-to-date and relevant support.<br>• Collaborate effectively with internal teams to address and resolve client concerns and requests.<br>• Deliver exceptional customer service by maintaining professionalism and empathy in all communications.<br>• Utilize bilingual Spanish/English skills to assist a diverse range of clients.<br>• Ensure compliance with organizational policies and procedures while addressing customer needs.<br>• Handle customer inquiries through multiple platforms, including phone, chat, and email.<br>• Support billing or benefit-related functions as needed, ensuring accuracy and timeliness.
<p>Robert Half is seeking a highly organized Accounts Payable Specialist for a client in the San Diego area. This is a contract-to-permanent opportunity for someone with experience in managing financial transactions, vendor communications, and efficient payment processing. If you thrive in a fast-paced environment and bring exceptional attention to detail, we encourage you to apply today!</p><p><br></p><p><strong>Responsibilities</strong>:</p><ul><li>Timely and accurate processing of invoices, including proper coding and verification of approvals. </li><li>Conduct weekly payment runs using checks, ACH, and wire transfers. </li><li>Monitor vendor accounts to ensure payments are up-to-date and resolve discrepancies. </li><li>Reconcile the accounts payable ledger to ensure all invoices and payments are accounted for and properly posted. </li><li>Assist in month-end and year-end closing activities, including AP accruals and reporting. </li><li>Respond to vendor inquiries regarding payment status or account reconciliation. </li><li>Maintain compliance with company policies, financial standards, and regulatory requirements. </li><li>Work with internal departments to improve workflow processes and implement solutions for greater efficiency. </li></ul><p><br></p>
<p>We are seeking a motivated <strong>IT Support Specialist</strong> to provide <strong>technical assistance</strong> and ensure smooth day-to-day IT operations. In this role, you will troubleshoot and resolve hardware, software, and network issues while maintaining system integrity and security. </p><p><br></p><p><strong>Typical Duties:</strong></p><ul><li>Provide <strong>technical support</strong> for end-users via phone, email, or in-person, including troubleshooting hardware, software, and network-related issues.</li><li>Assist with <strong>installation, configuration, and updates</strong> for operating systems, applications, and productivity tools.</li><li>Perform <strong>Active Directory</strong> tasks such as user account management, password resets, group memberships, and permissions.</li><li>Diagnose and resolve basic <strong>network connectivity issues</strong> for workstations, printers, and other peripherals.</li><li>Maintain incident records and resolutions in a <strong>ticketing system</strong> to ensure accurate documentation.</li><li>Implement regular <strong>system checks</strong> and updates to ensure compliance and security.</li><li>Collaborate with IT staff to support broader infrastructure initiatives and resolve escalated issues.</li><li>Provide on-site or remote support for hardware setup, device replacements, or troubleshooting.</li><li>Educate users on IT best practices, including safe browsing, email security, and general system use.</li></ul>
<p>We are seeking a motivated <strong>IT Support Specialist</strong> to provide technical assistance and ensure smooth day-to-day IT operations. In this role, you will troubleshoot and resolve hardware, software, and network issues while maintaining system integrity and security.</p><p><br></p><p><strong>Typical Duties:</strong></p><ul><li>Provide <strong>technical support</strong> for end-users via phone, email, or in-person, including troubleshooting hardware, software, and network-related issues.</li><li>Assist with <strong>installation, configuration, and updates</strong> for operating systems, applications, and productivity tools.</li><li>Perform <strong>Active Directory</strong> tasks such as user account management, password resets, group memberships, and permissions.</li><li>Diagnose and resolve basic <strong>network connectivity issues</strong> for workstations, printers, and other peripherals.</li><li>Maintain incident records and resolutions in a <strong>ticketing system</strong> to ensure accurate documentation.</li><li>Implement regular <strong>system checks</strong> and updates to ensure compliance and security.</li><li>Collaborate with IT staff to support broader infrastructure initiatives and resolve escalated issues.</li><li>Provide on-site or remote support for hardware setup, device replacements, or troubleshooting.</li><li>Educate users on IT best practices, including safe browsing, email security, and general system use.</li></ul><p><br></p>
<p>Key Responsibilities:</p><p>• Network Design and Implementation: Plan, deploy, and optimize modern Cisco network architecture, including Cisco ISE and Cisco 9800 Series Wireless Controllers, ensuring secure, high-performing, and scalable network solutions.</p><p>• SD-WAN Expertise: Support, monitor, and enhance SD-WAN technologies to improve connectivity and operational efficiency across multiple sites.</p><p>• Network Security: Collaborate with IT and security teams to maintain data security and compliance, ensuring adherence to healthcare regulations (e.g., HIPAA).</p><p>• Project Management: Lead end-to-end network initiatives, from design and deployment to testing and documentation. Effectively manage stakeholder communications and timelines.</p><p>• Troubleshooting and Maintenance: Monitor network performance and resolve issues proactively to minimize downtime and disruptions.</p><p>• Documentation and Reporting: Produce and maintain clear, concise documentation on network configurations, processes, and updates.</p><p>• Collaboration and Support: Work with cross-functional teams, including IT support staff, clinical teams, and external vendors, to meet organizational needs and goals.</p>
<p>Robert Half is partnering with a client in Rancho Bernardo, CA to find a skilled <strong>PC Technician</strong> to support a two-day project. If you have hands-on expertise in PC hardware, excellent troubleshooting skills, and a passion for organization and precision, we want to hear from you.</p><p><br></p><p><strong>This position emphasizes disconnecting and reconnecting computer hardware, functionality testing, and meticulous cable management.</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Efficiently disconnect and reconnect desktop and laptop PCs, peripherals, and other related hardware.</li><li>Perform thorough functionality testing on reconnected hardware to ensure successful setup and minimal downtime.</li><li>Physically relocate PC equipment as needed, ensuring components are secure during transport.</li><li>Organize and implement clean, optimized cable management solutions in compliance with IT standards.</li><li>Troubleshoot hardware to identify and resolve connectivity, power, or functionality issues.</li><li>Collaborate with IT team members to maintain clear documentation of setups, inventory, and deployments.</li><li>Assist with basic software installations, system updates, and configurations, as appropriate.</li><li>Follow and enforce established company IT policies and procedures.</li></ul>
<p><strong>****PST OR CT TIMES ONLY****</strong></p><p><br></p><p>Robert Half is currently seeking a IT Deployment and Migration Engineer for a remote 90-day project where you will play a key role in managing a large-scale initiative involving endpoint security, VPN configuration, and a Microsoft 365 migration. This position requires strong technical expertise, excellent communication skills, and a commitment to delivering white-glove, client-facing support. Candidates located in or near Los Angeles or New York are preferred, with working hours aligned to PST or CT time zones.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Solana Beach, California. In this long-term contract role, you will provide technical assistance to end-users, ensuring seamless operation of desktop systems and related technologies. This is an excellent opportunity to work closely with executive teams while supporting a dynamic group of users.<br><br>Responsibilities:<br>• Deliver prompt and efficient technical assistance to end-users, addressing hardware, software, and system issues.<br>• Manage and maintain Microsoft technologies, including Office 365 and Windows-based computers.<br>• Configure and troubleshoot Azure and Intune environments to ensure optimal performance.<br>• Oversee the functionality of Logitech AV systems, ensuring smooth operations for executive and board meetings.<br>• Provide high-quality, white-glove support to executives and senior management.<br>• Utilize ticketing systems such as Freshservice, ServiceNow, or Jira to track and resolve technical issues.<br>• Collaborate with team members to identify and implement solutions while working independently when necessary.<br>• Support a user base of approximately 85 individuals, including 12+ executives.<br>• Ensure consistent communication and excellent interpersonal interactions with users and stakeholders.<br>• Maintain desktop administration tasks and uphold system standards.
<p>We are looking for an experienced IT Director to join our team on a contract basis in San Diego, California. This role requires a strong background in IT leadership, with expertise in overseeing systems like NetSuite and Salesforce. The ideal candidate will bring hands-on experience with SOC compliance and have worked with publicly traded companies.</p><p><br></p><p>Responsibilities:</p><p>• Lead the implementation and optimization of NetSuite and Salesforce platforms to meet business needs.</p><p>• Oversee IT operations and ensure alignment with organizational goals.</p><p>• Manage SOC compliance processes and ensure adherence to security standards.</p><p>• Provide strategic IT leadership within the context of a publicly traded company.</p><p>• Collaborate with stakeholders to identify and implement technology solutions.</p><p>• Configure and administer Salesforce systems to enhance efficiency and functionality.</p><p>• Analyze business requirements and translate them into effective IT strategies.</p><p>• Develop and maintain documentation for IT systems and processes.</p><p>• Train and support teams on IT systems and tools.</p><p>• Monitor system performance and resolve technical issues as needed.</p>
We are looking for an experienced IT Director to oversee financial systems and drive technology strategies that align with organizational goals. Based in San Juan Capistrano, California, this role is pivotal in managing critical systems, leading teams, and ensuring seamless integration across platforms. The ideal candidate will possess strong leadership skills and a deep understanding of financial processes and technology.<br><br>Responsibilities:<br>• Develop and implement a strategic roadmap for financial systems that supports organizational objectives.<br>• Act as the primary liaison between Finance, IT, and external vendors to ensure alignment and effective execution of financial systems strategies.<br>• Manage the administration, configuration, and performance of financial systems such as Oracle Hyperion, Epicor ERP, Zuora, and industry-specific billing platforms.<br>• Lead efforts to design and implement integrations across financial systems using APIs and middleware solutions.<br>• Establish and enforce best practices for data governance, security, and compliance with regulatory standards.<br>• Collaborate with internal audit, finance, and accounting teams to ensure accurate reporting and smooth financial close cycles.<br>• Supervise a team of systems analysts, developers, and external consultants to achieve project and operational goals.<br>• Manage vendor relationships, negotiate contracts, and oversee service level agreements (SLAs).<br>• Identify opportunities for system enhancements, automation, and cost-saving measures.<br>• Stay updated on emerging technologies and trends in financial systems and SaaS platforms.
