2 results for Systems Security Manager in Carlsbad, CA

MSP Service Desk Manager

Lake Forest, CA
remote
Temporary
47.5 - 55 USD / Hourly
We are looking for a skilled MSP Service Desk Manager to lead and oversee service desk operations in Lake Forest, California. In this long-term contract position, you will manage a dynamic team of technicians, ensuring exceptional service delivery and operational efficiency. The ideal candidate will possess strong leadership qualities, a deep understanding of IT service management, and the ability to drive continuous improvement in a fast-paced environment. Responsibilities: • Supervise daily service desk activities to ensure high-quality support and client satisfaction. • Provide leadership and mentorship to service desk staff, fostering attention to detail and a collaborative work environment. • Manage ticket assignments, schedules, and technician workloads to ensure timely resolution and adherence to service level agreements. • Oversee incident triage and prioritize tickets based on urgency and business impact. • Communicate effectively with clients, providing updates and resolving service-related issues promptly. • Monitor service metrics, including ticket volume, response times, and technician utilization, to identify areas for improvement. • Implement process enhancements to optimize service desk operations and maintain compliance with organizational standards. • Serve as the escalation point for complex technical issues and client concerns. • Collaborate with leadership to refine policies, procedures, and workflows for improved efficiency. • Ensure accurate documentation and time tracking for audit readiness and operational reporting.
2026-03-06T00:00:00Z

Network & Systems Administrator

San Diego, CA
onsite
Temporary
39.5865 - 45.837 USD / Hourly
We are seeking a proactive IT professional with strong expertise in endpoint management—including hands-on experience with Intune, Jamf, software deployment, and full device lifecycle ownership—to support and enhance our organization’s technology infrastructure. The ideal candidate excels in multi-site environments, demonstrates a disciplined approach to technical operations, and is highly skilled in documentation and project execution. Key Requirements:<ul><li>Deep understanding of TCP/IP, DNS/DHCP, VLANs, routing, VPNs, and Wi-Fi troubleshooting.</li><li>Proven experience supporting multiple locations and coordinating with ISPs.</li><li>Solid experience using ticketing platforms such as Zendesk, with a focus on clear note-taking zeal, prioritization, escalation, and SLA awareness.</li><li>Practical knowledge of Windows Server basics, including patching, service management, file/print services, permissions, and backup/restore awareness.</li><li>Familiarity with file shares, NAS/SAN systems, access permissions, and general backup concepts.</li><li>Experience managing user lifecycles, Exchange/Teams, licensing, and access controls.</li><li>Demonstrated hands-on expertise with Intune and Jamf for application packaging, policy deployment, and device provisioning across the device lifecycle.</li><li>Ability to write clear, detailed change documentation outlining impact, steps, validation, and rollback processes.</li><li>Comfortable leading small-scale rollouts, including network changes, device refreshes, and application deployments.</li></ul>
2026-03-13T00:00:00Z