<p>We are seeking a proactive IT professional with strong expertise in endpoint management—including hands-on experience with Intune, Jamf, software deployment, and full device lifecycle ownership—to support and enhance our organization’s technology infrastructure. The ideal candidate excels in multi-site environments, demonstrates a disciplined approach to technical operations, and is highly skilled in documentation and project execution.</p><p><br></p><p><strong>Key Requirements:</strong></p><ul><li>Deep understanding of TCP/IP, DNS/DHCP, VLANs, routing, VPNs, and Wi-Fi troubleshooting.</li><li>Proven experience supporting multiple locations and coordinating with ISPs.</li><li>Solid experience using ticketing platforms such as Zendesk, with a focus on clear note-taking zeal, prioritization, escalation, and SLA awareness.</li><li>Practical knowledge of Windows Server basics, including patching, service management, file/print services, permissions, and backup/restore awareness.</li><li>Familiarity with file shares, NAS/SAN systems, access permissions, and general backup concepts.</li><li>Experience managing user lifecycles, Exchange/Teams, licensing, and access controls.</li><li>Demonstrated hands-on expertise with Intune and Jamf for application packaging, policy deployment, and device provisioning across the device lifecycle.</li><li>Ability to write clear, detailed change documentation outlining impact, steps, validation, and rollback processes.</li><li>Comfortable leading small-scale rollouts, including network changes, device refreshes, and application deployments.</li></ul>