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2 results for Help Desk in Carlsbad, CA
- Ladera Ranch, CA
- onsite
- Permanent / Full Time
- 70000 - 75000 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to deliver responsive, high-quality technical support for client environments in Ladera Ranch, California. This role supports end users directly, handles advanced issues escalated from frontline support, and helps maintain stable desktop, server, network, and cloud-based systems. The ideal candidate is comfortable balancing daily ticket work with incident troubleshooting, documentation, and collaboration across technical teams to improve service delivery.<br><br>Responsibilities:<br>• Resolve escalated support requests from frontline analysts, ensuring issues are addressed within expected service timelines.<br>• Investigate and troubleshoot complex desktop, server, network, and virtual environment problems, including urgent incidents that may require after-hours response.<br>• Provide direct assistance to client staff on site or remotely, restoring productivity and determining when specialized teams should be engaged.<br>• Perform basic system and software installations, configuration tasks, and user support across supported business environments.<br>• Maintain accurate service records, including ticket updates, troubleshooting notes, resolution details, and follow-up actions.<br>• Create user guidance, reference materials, and informal training sessions to help employees use equipment and systems effectively.<br>• Partner with technical leadership and cross-functional teams to identify operational needs and recommend improvements to tools, workflows, or business applications.<br>• Review system logs, server health indicators, security-related events, and infrastructure alerts to detect issues and apply corrective action when needed.<br>• Support service desk quality by reviewing open incidents, monitoring response effectiveness, and helping mentor entry-level analysts on support practices and technical troubleshooting.<br>• Follow established confidentiality, security, and access standards while supporting client systems and protecting sensitive information.
- 2026-07-27T00:00:00Z
- Irvine, CA
- onsite
- Temporary / Contract
- 25 - 40 USD / Hourly
- <p><strong>Desktop Support Technician II</strong></p><p><strong>Location:</strong> Irvine, CA</p><p><strong>Department:</strong> Information Technology</p><p><strong>Reports To:</strong> IT Manager</p><p>Position Summary</p><p>We are seeking a skilled and customer-focused <strong>Desktop Support Technician II</strong> to provide advanced technical support for end users across the organization. This role serves as a primary escalation point for Tier I support issues and is responsible for troubleshooting hardware, software, network connectivity, and endpoint-related issues. The ideal candidate will possess strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced environment.</p><p>Key Responsibilities</p><ul><li>Provide Tier II support for desktops, laptops, mobile devices, printers, and related peripherals.</li><li>Diagnose and resolve complex hardware, software, operating system, and application issues.</li><li>Install, configure, maintain, and upgrade workstations, software, and equipment.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Manage user accounts, permissions, and access within Active Directory and Azure Active Directory (Entra ID).</li><li>Assist with onboarding and offboarding activities, including equipment deployment and account provisioning.</li><li>Troubleshoot network connectivity issues, including VPN, Wi-Fi, and basic LAN/WAN problems.</li><li>Document incidents, resolutions, and procedures within the IT ticketing system.</li><li>Escalate issues to appropriate teams when necessary and track resolution through completion.</li><li>Maintain inventory of IT assets and assist with technology refresh initiatives.</li><li>Support conference room technology, audio/video equipment, and meeting room setups.</li><li>Participate in after-hours support, maintenance activities, and on-call rotations as required.</li><li>Follow company security policies and assist with endpoint compliance initiatives.</li></ul>
- 2026-07-30T00:00:00Z