We are looking for a detail-oriented File Clerk to join our team in Carlsbad, California. This Contract position offers an excellent opportunity to assist with organizing and maintaining vital records while supporting our HR department and contributing to various projects. The ideal candidate will possess strong organizational skills and a proactive attitude.<br><br>Responsibilities:<br>• Maintain and organize physical and digital files to ensure easy access and retrieval.<br>• Scan and digitize documents accurately for secure storage and backup.<br>• Provide support to the HR department by managing records and assisting with administrative tasks.<br>• Organize and categorize documentation to streamline workflows and ensure compliance.<br>• Assist with ongoing projects by contributing to data organization and preparation.<br>• Ensure all filing systems are up-to-date and meet company standards.<br>• Collaborate with team members to complete assigned tasks efficiently and effectively.<br>• Identify opportunities for improving filing and documentation processes.
<p>*** This role can sit in LOS ANGELES (DOWNTOWN) or ORANGE COUNTY (IRVINE) or SAN DIEGO (DOWNTOWN) ***</p><p><br></p><p>A state-wide law firm with over 100 attorneys and offices in San Francisco, San Diego, Ventura County, and Costa Mesa is seeking a Legal Administrative Assistant (Legal Secretary).</p><p> </p><p>The San Diego office has 8 attorneys, 2 legal assistants, 1 paralegal, 1 receptionists/admin, 1 office services clerk/IT clerk, and 1 part time file clerk. This firm is like a boutique firm within a regional firm: great resources but intimate team.</p><p> </p><p><strong><u>Responsibilities of Role</u>: </strong></p><p>Very busy desk: civil litigation, including labor & employment and business law. Must be familiar with:</p><ul><li>trial prep</li><li>litigation calendaring (no docket clerk)</li><li>TOA/TOCs</li><li>eFiling (60% state, 40% federal, occasional appellate – but the latter is not a deal breaker)</li><li>discovery shells (from macros)</li><li>redlining legal documents</li></ul><p>Fluency in the following software is helpful: CompuLaw for calendaring, Best Authority for TOA/TOCs, iManage for document management, and Adobe for bate stamping.</p><p> </p><p><strong><u>Perks of Firm</u></strong>:</p><p>· Firm has an in-house trainer who helps get people set up</p><p>· Laid back environment</p><p>· Longevity of staff</p><p>· Strong benefits – besides standard benefits, the firm covers EAP counseling, travel allowance, and supplemental insurance</p><p>· Staff appreciation lunches, birthday celebrations, holiday gifts, raffles, prizes</p><p>· LA and SD team work very closely/collaboratively with each other and share work. Thus, there is never trouble hitting paralegals. </p>
We are looking for a detail-oriented Data Entry Clerk to join our team on a contract basis in San Diego, California. In this role, you will play a key part in managing and organizing data with accuracy and efficiency. This position requires strong attention to detail, proficiency in Microsoft Excel, and the ability to handle large volumes of information effectively.<br><br>Responsibilities:<br>• Transfer and organize academic and student profile data with precision.<br>• Perform thorough data cleanup to ensure accuracy and consistency.<br>• Utilize Microsoft Excel to manage and manipulate datasets efficiently.<br>• Copy and paste data across multiple sheets while maintaining integrity.<br>• Extract and compile relevant information for reporting purposes.<br>• Verify data entries to ensure completeness and accuracy.<br>• Assist in maintaining organized digital records for easy access.<br>• Perform routine checks to identify and resolve discrepancies in data.
<p>We have an exciting opportunity for a <strong>Data Entry Clerk</strong> to join our team! This role is ideal for candidates who excel at entering and verifying data with accuracy and precision.</p><p>Key Responsibilities:</p><ul><li>Input, update, and maintain accurate data in company systems and databases.</li><li>Verify and review data for errors or inconsistencies, ensuring high-quality standards.</li><li>Collaborate with team members to identify and resolve discrepancies in records.</li><li>Generate and maintain reports based on company needs.</li><li>Manage confidential information with a high level of discretion.</li></ul><p><br></p>
<p>Are you a detail-oriented professional with strong organizational skills looking to grow your career in accounting? Robert Half is seeking an Accounting Clerk to assist a client in effectively managing their financial transactions and records. This position is ideal for someone eager to put their problem-solving skills to work in a dynamic environment.</p><p><br></p><p>As an Accounting Clerk, you will support the daily operations of the accounting department, including maintaining accurate financial records and assisting with reconciliations and reporting. This role is integral to ensuring the organization’s financial processes run smoothly and efficiently.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Perform data entry to update and maintain accounting and financial records.</li><li>Process accounts payable and accounts receivable transactions </li><li>Reconcile bank accounts and match invoices to purchase orders for accuracy.</li><li>Assist with payroll preparation and tracking employee expense reports.</li><li>Communicate with vendors and staff to resolve discrepancies in invoices or payments.</li><li>Prepare and file documents for audits, reporting, and financial tracking.</li><li>Support month-end and year-end closings by preparing journal entries and financial reports.</li><li>Perform administrative tasks such as organizing files, maintaining records, and other general office functions as needed.</li></ul><p><br></p>
<p>Our client in the nonprofit sector is seeking a dependable and detail-oriented Office Clerk to provide administrative support and ensure smooth day-to-day operations of the office. This role is ideal for someone who is organized, customer-service-oriented, and passionate about contributing to a meaningful cause. The Office Clerk will be responsible for handling routine administrative tasks and assisting team members to promote productivity and organizational success.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Perform general administrative tasks, like answering phone calls, managing emails, and handling correspondence.</li><li>File and organize records, both physical and electronic, ensuring accuracy and confidentiality.</li><li>Assist with data entry and maintain databases to support organizational operations.</li><li>Process incoming and outgoing mail, including sorting, recording, and distribution.</li><li>Support the scheduling of meetings, appointments, and events for staff and leadership.</li><li>Coordinate office supply inventory and manage orders as needed.</li><li>Provide support with photocopying, scanning, and preparing documents.</li><li>Respond to inquiries from visitors, staff, and donors, providing accurate information or directing them to the appropriate person.</li><li>Assist in maintaining a clean and organized office environment.</li><li>Perform other operational or clerical tasks as assigned by managers or supervisors.</li></ul><p><br></p>
<p>Are you organized, detail-oriented, and looking to build your career in accounting? Robert Half is seeking an enthusiastic Accounting Clerk to assist with essential financial operations for our clients! As an Accounting Clerk, you will play an essential role in supporting day-to-day financial activities. From maintaining accurate accounting records to processing transactions, your work will ensure the smooth functioning of organizational finances.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Perform data entry to record and update financial transactions.</li><li>Assist in reconciling bank accounts and resolving discrepancies.</li><li>Process accounts payable and accounts receivable, including invoicing and payment tracking.</li><li>Manage and file accounting and financial records systematically.</li><li>Support month-end and year-end closing processes as needed.</li><li>Collaborate with team members to address financial inquiries or discrepancies.</li><li>Maintain accuracy and compliance with accounting practices and policies.</li></ul><p><br></p>
<p>Our client is seeking a friendly and organized Front Desk Coordinator to manage the reception area and serve as the first point of contact for clients, visitors, and staff. The Front Desk Coordinator will be responsible for creating a welcoming environment while overseeing front desk operations and administrative tasks. The ideal candidate is detail-oriented, proactive, and has excellent communication skills to ensure smooth daily office activity.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet visitors and clients promptly and professionally, ensuring a warm and inviting experience.</li><li>Manage the reception area, keeping it clean and organized to reflect a positive office image.</li><li>Operate the switchboard and route calls to appropriate team members, taking accurate messages as needed.</li><li>Oversee appointment scheduling, meeting coordination, and conference room reservations.</li><li>Respond to inquiries from clients and visitors, providing helpful information or guidance.</li><li>Manage incoming and outgoing correspondence, including packages, letters, and emails.</li><li>Perform administrative duties such as filing, data entry, and maintaining office records.</li><li>Coordinate with office staff to ensure timely communication and effective workflow.</li><li>Monitor and maintain office supplies inventory, ordering as needed.</li><li>Assist in organizing team events, meetings, and special projects.</li></ul><p><br></p>
<p>Our client in the biotech industry is seeking a professional and personable Receptionist to manage the front office and serve as the first point of contact for visitors, clients, and employees. The Receptionist plays a vital role in creating a welcoming atmosphere, maintaining efficient office operations, and providing outstanding customer service. Attention to detail, strong organizational skills, and adaptability are essential, particularly in the fast-paced biotech environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet all visitors, clients, and employees with a friendly and professional demeanor, ensuring a positive first impression.</li><li>Answer and route incoming calls efficiently, taking detailed messages when necessary.</li><li>Monitor the front desk email inbox and respond promptly or forward inquiries to the appropriate departments.</li><li>Maintain the reception area, ensuring it is clean, organized, and reflects the company’s professional image.</li><li>Assist with scheduling and managing conference room bookings and appointments.</li><li>Coordinate the receipt and distribution of mail, packages, and other correspondence.</li><li>Provide general administrative support, including document preparation, data entry, and file management.</li><li>Assist with the organization of meetings, catering, and events as needed.</li><li>Collaborate with team members to support cross-functional administrative tasks.</li><li>Maintain confidentiality when handling sensitive information.</li></ul><p><br></p>
<p>Robert Half is looking for a professional and friendly Receptionist to serve as the first point of contact for visitors and clients. This role is vital to maintaining a positive and welcoming atmosphere at the office while supporting daily administrative operations. The ideal candidate will have excellent interpersonal skills, a professional demeanor, and the ability to stay organized in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Greet and warmly welcome clients, visitors, and staff as they arrive at the office.</li><li>Answer and direct phone calls in a professional and efficient manner, taking detailed messages when necessary.</li><li>Handle incoming and outgoing mail, including courier deliveries and packages.</li><li>Maintain the front desk reception area to ensure it is clean, organized, and presentable.</li><li>Assist with general administrative tasks, such as data entry, preparing correspondence, and managing office supplies.</li><li>Schedule appointments, meetings, and conference room bookings as directed by staff.</li><li>Support various departments by coordinating communication and providing information when needed.</li><li>Provide additional office support for events, special projects, and clerical needs.</li></ul>
<p>A respected and innovative <strong>instrument manufacturing company in San Marcos</strong> is seeking a proactive and detail-oriented <strong>Customer Service Representative</strong> to provide world-class support to clients in the scientific and technical fields. This is a fantastic opportunity for someone who thrives on problem-solving, clear communication, and building long-term customer relationships. You’ll work closely with sales, logistics, and production teams to ensure that every order and inquiry is handled with precision and care.</p><p><br></p><p><u>🧩 </u><strong><u>Responsibilities:</u></strong></p><ul><li>Respond to customer inquiries via phone and email regarding products, pricing, and order status.</li><li>Process orders, issue quotes, and manage returns and replacements.</li><li>Collaborate with internal departments to track shipments and resolve order discrepancies.</li><li>Maintain accurate customer records and documentation in the CRM system.</li><li>Support the sales team with lead follow-up, account updates, and contract details.</li><li>Provide product knowledge support and troubleshooting guidance.</li><li>Contribute to continuous improvement in customer service procedures.</li></ul>
<p>A growing <strong>professional services firm in San Diego</strong> is seeking a personable and detail-oriented <strong>Client Services Coordinator</strong> to join their team. This position plays a key role in supporting clients, managing projects, and ensuring that all communications and deliverables meet the company’s high standards of service.</p><p>This is a great role for someone who loves working with people, balancing multiple priorities, and being the bridge between clients and internal teams.</p><p><br></p><p>💬 <strong>What You’ll Do</strong></p><ul><li>Serve as the first point of contact for clients — manage inquiries, schedule meetings, and ensure prompt follow-up.</li><li>Support project coordination, documentation, and client onboarding processes.</li><li>Maintain accurate client records in CRM systems and track ongoing engagement activities.</li><li>Collaborate with internal departments to ensure timely completion of deliverables.</li><li>Prepare client-facing materials, reports, and presentations.</li><li>Anticipate client needs and provide proactive communication and solutions.</li></ul>
<p>A fast-growing <strong>financial services firm in Vista</strong> is looking for an <strong>accurate and analytical Data Entry Specialist</strong> to join their back-office operations team. This position plays an essential role in maintaining data integrity, supporting internal departments, and ensuring smooth daily workflows for the company’s accounting and finance processes. This firm has earned its reputation by providing exceptional client service and innovative business solutions to small and mid-sized companies throughout California. They pride themselves on accuracy, accountability, and teamwork — and they’re looking for someone who shares that same drive for excellence. If you’re someone who finds satisfaction in order, precision, and process — and you take pride in spotting data inconsistencies before anyone else does — this could be a perfect fit. You’ll work closely with accounting, HR, and compliance teams to input and validate financial and employee data, reconcile records, and generate reports used for business decision-making.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Accurately enter large volumes of client and financial data into internal databases.</li><li>Review and verify documentation for completeness and consistency.</li><li>Assist in reconciling discrepancies in billing, payroll, and expense records.</li><li>Generate daily, weekly, and monthly reports for management review.</li><li>Support accounting and HR teams with data organization and document archiving.</li><li>Identify process gaps and collaborate with leadership to improve workflow efficiency.</li><li>Maintain confidentiality of sensitive information at all times.</li><li>Perform routine quality checks to ensure data accuracy and compliance with company policies.</li></ul>
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Irvine, California. In this role, you will play a critical part in managing schedules, coordinating services, and ensuring smooth communication between clients, families, and internal teams. Your ability to handle complex scheduling needs and maintain precise interactions will be key to success in this position.<br><br>Responsibilities:<br>• Coordinate and assign staff based on participant needs, location, and skills, ensuring compliance with program policies.<br>• Create and manage schedules for participants and staff, including meal periods and breaks, while maintaining accurate records in a computerized system.<br>• Respond promptly to scheduling changes and requests from associates, participants, and families in a courteous and meticulous manner.<br>• Monitor attendance and assignments daily, making adjustments and notifying relevant parties of changes as needed.<br>• Generate and analyze reports to ensure billing and payroll accuracy, addressing contract fulfillment gaps and collaborating with internal departments.<br>• Communicate effectively with families, supervisors, and team members to relay concerns and escalate issues when necessary.<br>• Provide training and cross-training for new scheduling coordinators, ensuring team readiness and knowledge.<br>• Schedule and attend meetings, trainings, and other events to stay aligned with organizational goals and processes.
<p>We are looking for a dedicated and meticulous Client Services Associate to join our team in San Diego, California. This Contract to Permanent position plays a vital role in ensuring exceptional client experiences and supporting operational efficiency. You will collaborate with advisors, handle client documentation, and provide outstanding service to high-net-worth individuals, business owners, and other clients.</p><p><br></p><p>Responsibilities:</p><ul><li>Handle client account documentation, including transfers, distributions, and updates, ensuring precision and attention to detail.</li><li>Keep client records organized and ensure information in company systems is current.</li><li>Liaise with custodians to promptly resolve any service or account issues.</li><li>Prepare materials for client meetings, communications, and mailings.</li><li>Oversee office supplies, vendor interactions, and general office appearance to maintain a professional and inviting environment.</li><li>Act as the initial point of contact for clients visiting the office, providing a courteous and detail-focused experience.</li><li>Assist advisors by collecting and organizing financial information for client accounts.</li><li>Support financial planning initiatives and perform investment research as required.</li><li>Compile performance reports and reconcile data to maintain accuracy.</li><li>Draft correspondence and documentation for client interactions.</li></ul><p><br></p>
<p>Our client is looking for a professional, and friendly Receptionist to join their team. As the face of the company, the Receptionist will play a critical role in creating a welcoming environment for visitors, maintaining office organization, and supporting staff with administrative tasks. The ideal candidate is someone with excellent interpersonal skills, a proactive attitude, and a passion for delivering outstanding customer service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and welcome visitors with a warm and professional demeanor, ensuring they feel supported and valued.</li><li>Answer and route incoming calls in a timely and courteous manner, as well as take and relay accurate messages.</li><li>Maintain the reception area, ensuring it is clean, organized, and reflects a professional image.</li><li>Manage incoming and outgoing correspondence, including emails, mail, and packages.</li><li>Assist with administrative tasks such as data entry, filing, scheduling, and document preparation.</li><li>Coordinate courier services, order office supplies, and maintain office inventory.</li><li>Support the team in organizing meetings, booking conference rooms, and preparing meeting materials.</li><li>Handle visitor logs, badge distribution, and other security protocols.</li><li>Operate office equipment such as fax machines, printers, and copiers.</li></ul>
<p>Our client, a respected nonprofit organization, is seeking a warm and professional Receptionist to serve as the first point of contact for all visitors and inquiries. This individual will play a critical role in fostering a welcoming environment while providing essential administrative and operational support to contribute to the nonprofit's mission-driven work. The ideal candidate is enthusiastic about helping others, able to handle multiple priorities, and aligned with the values of the nonprofit sector.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Warmly welcome visitors, donors, and clients with professionalism and ensure their needs are handled efficiently.</li><li>Answer and route phone calls and emails promptly, providing helpful information or connecting inquiries to the appropriate team members.</li><li>Maintain the reception area to ensure it is tidy, organized, and reflective of the organization's standards.</li><li>Manage incoming and outgoing correspondence, including mail, packages, and deliveries.</li><li>Support the organization’s administrative needs with tasks such as data entry, scheduling, filing, and document preparation.</li><li>Assist in the coordination of events, meetings, and volunteer activities, including preparing materials and booking rooms.</li><li>Maintain accurate visitor logs, volunteer schedules, and partner contact lists for organizational use.</li><li>Provide information and support to those looking to connect with the nonprofit, share its mission, or participate in programs.</li><li>Uphold the confidentiality and sensitivity surrounding nonprofit operations, including donor and client information.</li></ul><p><br></p>
<p><strong>About the Role:</strong></p><p>Robert Half is partnering with a mission-driven nonprofit organization dedicated to providing essential community support and resources across San Diego. They are seeking a Bilingual Spanish Customer Service Representative to join their growing team.</p><p>This position begins onsite for the first six months to ensure comprehensive training and team integration, with the opportunity to transition to a hybrid schedule (3 days onsite / 2 remote) thereafter.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Deliver exceptional customer service to community members in both <strong>Spanish and English</strong> via phone, email, and in-person interactions.</li><li>Provide information on available programs, services, and eligibility requirements.</li><li>Document all client interactions accurately in the organization’s database.</li><li>Schedule appointments, assist with follow-ups, and ensure timely communication.</li><li>Collaborate with cross-functional teams to connect clients to the right resources.</li><li>Uphold confidentiality and demonstrate empathy in every client interaction.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in San Diego, California. In this position, you will play a key role in ensuring a smooth application process for insurance cases while maintaining excellent communication with agents and vendors. This opportunity is ideal for someone with a strong commitment to customer service and an ability to thrive in a fast-paced environment.<br><br>Responsibilities:<br>• Review new insurance applications to confirm all requirements are met before submission to carriers.<br>• Communicate with vendors to coordinate necessary follow-ups and resolve outstanding issues.<br>• Process insurance applications and cases efficiently using Salesforce.<br>• Facilitate a seamless application experience for agents, addressing their needs throughout the process.<br>• Manage high volumes of inbound calls and provide timely assistance to agents and customers.<br>• Follow up with agents and carriers to ensure all requirements are completed and accurate.<br>• Collaborate with team members to achieve shared objectives and provide support when needed.
<p>Robert Half is seeking a professional and friendly Receptionist to handle front desk responsibilities for a growing organization. As the first point of contact for clients, visitors, and staff, the ideal candidate will have excellent communication, multitasking skills, and a professional demeanor. This is a great opportunity for a detail-oriented individual to join a dynamic and fast-paced team.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Greet and welcome visitors to the office, offering excellent customer service.</li><li>Manage and route incoming calls, responding to inquiries or directing calls to appropriate staff.</li><li>Schedule and coordinate meetings, appointments, and conference rooms as needed.</li><li>Maintain a neat and organized reception area to provide a positive impression for clients and guests.</li><li>Manage incoming and outgoing mail, packages, and deliveries.</li><li>Assist with administrative tasks, such as data entry, maintaining office directories, and ordering supplies.</li><li>Provide support to various staff members or departments as needed.</li><li>Observe and enforce office policies, procedures, and guidelines.</li></ul><p><br></p>
<p>Are you passionate about assisting others and providing excellent customer service? As a Helpline Agent, you will be the first point of contact for individuals seeking support. You’ll use your communication and problem-solving skills to address customer inquiries, resolve issues, and ensure a positive experience. This is a dynamic role that offers opportunities to grow professionally while making a meaningful impact.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Answer incoming calls, emails, and messages promptly and professionally.</li><li>Identify customer needs and guide them to appropriate solutions or resources.</li><li>Troubleshoot and resolve customer concerns or escalate more complex issues for further assistance.</li><li>Maintain accurate and detailed records of customer interactions in the company's system.</li><li>Consistently deliver a high level of customer service, striving for first-call resolution.</li><li>Stay updated on company processes, services, and tools to provide accurate and current information to customers.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Costa Mesa, California. In this role, you will provide exceptional support to customers by addressing inquiries, resolving issues, and assisting with navigating our website and related tools. This is a Contract-to-Permanent position, offering an excellent opportunity for growth and long-term employment.<br><br>Responsibilities:<br>• Respond to a high volume of inbound customer calls daily, ensuring all inquiries are addressed promptly and professionally.<br>• Assist customers with navigating the company website, including locating specific information and troubleshooting login issues.<br>• Provide guidance to users experiencing challenges with new system features or updates.<br>• Maintain accurate records of customer interactions and resolutions using CRM tools.<br>• Collaborate with internal teams to escalate and resolve complex issues efficiently.<br>• Offer exceptional service to enhance customer satisfaction and build long-term relationships.<br>• Utilize Office Suite tools to document and manage customer data effectively.<br>• Stay updated on product knowledge and company processes to provide accurate information.<br>• Handle customer concerns with patience and professionalism, ensuring a positive experience.
<p>Our client, a professional and customer-focused organization, is seeking a friendly and adaptable Call Center Representative to join their team. Committed to delivering superior customer service, this company is looking for someone who can provide excellent support, resolve customer concerns efficiently, and contribute to a positive customer experience.</p><p><br></p><p>The Call Center Representative will be responsible for handling inbound and outbound calls, addressing customer inquiries, and troubleshooting issues while maintaining professionalism and providing exceptional service. The ideal candidate is tech-savvy, detail-oriented, and thrives in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to inbound customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Resolve customer complaints and issues efficiently, providing accurate information and ensuring customer satisfaction.</li><li>Communicate effectively to educate customers about the company’s products, services, and policies.</li><li>Process orders, applications, and transactions with a high degree of accuracy.</li><li>Document customer interactions and maintain detailed records in the company’s CRM system.</li><li>Escalate complex or unresolved issues to the appropriate department or manager for further assistance.</li><li>Participate in training programs to stay updated on company policies, services, and best practices.</li><li>Assist in identifying opportunities for improving customer service processes and systems.</li></ul><p><br></p>
<p>Robert Half is currently seeking a skilled and motivated Customer Service Representative to join the team of a thriving company. This opportunity is ideal for a candidate who excels at providing exceptional customer service, solving problems efficiently, and serving as the first point of contact between the company and its clients. If you are detail-oriented, communicative, and passionate about creating positive customer experiences, we want to hear from you!</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</li><li>Provide accurate product, service, or policy information to customers.</li><li>Maintain detailed customer records by logging all interactions into the CRM or ticketing system.</li><li>Proactively escalate unresolved issues to the appropriate departments for resolution.</li><li>Process customer orders, returns, or requests using internal platforms.</li><li>Identify opportunities to enhance customer satisfaction and provide feedback to the management team.</li><li>Collaborate with cross-functional teams to ensure smooth customer service operations.</li></ul><p><br></p>
<p>Join an organization that is making a difference in people's lives every day! Our client, a mission-driven nonprofit organization, is seeking a dedicated and enthusiastic Customer Service Representative to be the face of their operations. This role is ideal for a compassionate and detail-oriented individual who thrives in a fast-paced environment and is eager to contribute to the success of a nonprofit organization focused on positive impact.</p><p><br></p><p>The Customer Service Representative will play an essential role in connecting the organization with its stakeholders, providing excellent support, and ensuring a seamless experience for donors, members, and program participants. This position requires strong communication skills, problem-solving abilities, and a passion for helping others.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide exceptional customer service by answering inquiries via phone, email, and live chat, addressing stakeholder needs in a courteous and efficient manner.</li><li>Assist donors, members, and program participants with questions related to services, events, and organization initiatives.</li><li>Resolve issues, concerns, and conflicts promptly while maintaining a positive and professional demeanor.</li><li>Accurately enter customer information into the organization’s database and maintain records with the highest confidentiality standards.</li><li>Collaborate with internal teams to follow up on customer inquiries and ensure issues are addressed in a timely manner.</li><li>Support program enrollment processes and provide guidance to participants when needed.</li><li>Monitor and manage customer feedback, ensuring timely responses and contributing ideas for service improvement.</li><li>Assist with special projects as directed by the customer service and leadership teams.</li></ul><p><br></p>
