Add your latest resume to match with open positions.

29 results for Customer Service in Carlsbad, CA

Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
21 - 25 USD / Hourly
Healthcare customer service requires more than just answering questions—it requires clarity, patience, and precision. We are seeking a Customer Service Representative to support a growing healthcare organization in San Diego. This role focuses on assisting patients with scheduling, insurance inquiries, and general support while ensuring a high level of professionalism and confidentiality. This is a great opportunity for someone who enjoys structured processes but also values meaningful interactions with people. RESPONSIBILITIES<ul><li>Handle inbound and outbound calls related to scheduling, billing, and general inquiries</li><li>Assist patients with appointment coordination and follow-ups</li><li>Verify insurance information and explain basic coverage details</li><li>Maintain accurate patient records within electronic systems</li><li>Resolve patient concerns or escalate issues appropriately</li><li>Support administrative tasks such as data entry and documentation</li><li>Ensure compliance with HIPAA and company policies</li></ul>
2026-04-24T00:00:00Z

Customer Service Representative

Ladera Ranch, CA
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a Customer Service Representative to join a team in California on a contract basis with the potential for a long-term opportunity. This position is ideal for someone who enjoys helping customers, managing a steady call volume, and keeping information organized with accuracy. The role combines inbound support with outbound follow-up activity and offers the opportunity to build long-term experience in a customer-focused environment. Responsibilities: • Handle approximately 10 incoming calls each day, providing timely and attentive assistance to customers. • Complete a higher volume of outbound calls after training, typically ranging from 30 to 80 calls daily, to support follow-up and service needs. • Send follow-up links and communicate next steps clearly so customers understand how to proceed. • Enter customer and order-related information accurately into internal systems while maintaining detailed records. • Use Salesforce and related tools to track interactions, update account information, and document service activity. • Respond to customer inquiries effectively, resolve routine issues, and escalate more complex concerns when needed.
2026-04-30T00:00:00Z

Customer Service Representative

Irvine, CA
onsite
Temporary to Hire
25 - 27 USD / Hourly
The Sales Support Administrator is responsible for coordinating and executing customer account onboarding activities, ensuring accurate setup, timely activation, and a smooth handoff from Sales to Customer Service. Key Responsibilities<ul><li>Coordinate and support a Sales Support onboarding team of 3–4 team members </li><li>Coordinate new customer and transition account onboarding from Sales handoff through activation </li><li>Maintain clear documentation and status updates throughout the onboarding lifecycle </li><li>Support a smooth transition to Customer Service or Account Implementation teams upon completion</li></ul>
2026-04-30T00:00:00Z

Customer Service Representative

Irvine, CA
onsite
Temporary / Contract
26.6 - 28 USD / Hourly
We are looking for a Customer Service Representative for a Contract position based in Irvine, California. This role supports participant scheduling and service coordination by managing frequent updates, resolving coverage issues, and maintaining accurate records across internal systems. The ideal candidate brings strong customer service experience, communicates clearly with families and staff, and stays organized in a fast-paced environment with changing priorities. Responsibilities: • Coordinate participant schedules by matching Behavior Interventionists with individuals based on location, qualifications, availability, and program requirements. • Communicate with participants, families, and clinical staff to arrange service times and adjust appointments while ensuring timely updates reach all involved parties. • Manage a high volume of inbound and outbound scheduling communication with professionalism, addressing changes, conflicts, and urgent coverage needs throughout the day. • Track attendance and assignment changes daily, identify gaps in coverage, and reassign services when needed to maintain continuity of care. • Maintain precise scheduling documentation in the designated computer system and confirm that schedule updates are acknowledged and followed. • Prepare service verification reports for payroll and billing, reviewing data for accuracy and resolving discrepancies with the appropriate teams. • Review fulfillment levels and compliance-related metrics, identify service gaps, and support action plans to improve scheduling outcomes. • Partner with Payroll, Billing, and Human Resources to help ensure correct pay status, service records, and contract-related documentation. • Support team operations by organizing or attending meetings, trainings, and staff sessions, and assist with onboarding or cross-training of scheduling team members as needed.
2026-05-04T00:00:00Z

Customer Service Representative

Carlsbad, CA
onsite
Temporary / Contract
20 - 27 USD / Hourly
We are looking for a compassionate and organized Customer Service Representative to join a busy veterinary hospital in Carlsbad. This role is ideal for someone who enjoys working with people and animals, and who can remain calm, empathetic, and professional in a fast-paced clinical setting. You will serve as the primary point of contact for pet owners, helping coordinate appointments, answer questions, and ensure a smooth experience for both clients and patients. RESPONSIBILITIES<ul><li>Greet clients and pets, creating a welcoming and supportive environment</li><li>Schedule appointments and manage daily calendars</li><li>Answer phones and respond to client inquiries regarding services, pricing, and care</li><li>Assist with patient check-in/check-out and maintain accurate records</li><li>Process payments and explain invoices or treatment plans</li><li>Coordinate with veterinary staff to ensure efficient patient flow</li><li>Maintain cleanliness and organization of the front office</li><li>Provide general administrative support as needed</li></ul>
2026-04-24T00:00:00Z

Customer Service Agent

San Diego, CA
onsite
Temporary / Contract
18 - 20 USD / Hourly
Our client is seeking a professional and customer-focused Customer Service Agent to join their team. This role is ideal for someone who enjoys helping others, resolving issues, and delivering a positive customer experience in a fast-paced environment. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner</li><li>Resolve customer concerns and escalate issues when appropriate</li><li>Maintain accurate records of customer interactions and account updates</li><li>Provide information regarding products, services, orders, or accounts</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Support additional administrative and service-related tasks as needed</li></ul>
2026-04-29T00:00:00Z

Customer Service Agent

San Diego, CA
onsite
Temporary / Contract
18.5 - 21 USD / Hourly
Our client in the nonprofit space is seeking a compassionate and service-oriented Customer Service Agent to support clients, donors, members, or community stakeholders with professionalism and care. This role is ideal for someone who enjoys helping others, resolving inquiries, and contributing to a mission-driven organization. Responsibilities:<ul><li>Respond to inbound calls, emails, and other inquiries from clients, donors, members, or community partners.</li><li>Provide accurate information regarding programs, services, events, or organizational resources.</li><li>Resolve customer concerns in a timely, professional, and empathetic manner.</li><li>Document interactions and maintain accurate records in internal systems.</li><li>Route complex issues to the appropriate department when needed.</li><li>Support outreach efforts, event communications, and general administrative tasks as assigned.</li><li>Maintain confidentiality and uphold the organization’s service standards.</li></ul>
2026-04-29T00:00:00Z

Customer Support Specialist

Elfin Forest, CA
onsite
Temporary / Contract
21 - 28 USD / Hourly
In healthcare, communication needs to be both efficient and empathetic. We’re seeking a Customer Support Specialist to assist patients and clients with scheduling, billing inquiries, and general support. This role is ideal for someone who can manage a high volume of communication while maintaining accuracy, professionalism, and a strong sense of responsibility. Key Responsibilities<ul><li>Handle inbound and outbound calls related to scheduling, billing, and general inquiries</li><li>Assist with appointment coordination and follow-ups</li><li>Maintain accurate records within EMR/EHR systems</li><li>Verify patient information and update records as needed</li><li>Resolve issues or escalate concerns appropriately</li><li>Support administrative tasks such as data entry and documentation</li><li>Ensure compliance with HIPAA and internal policies</li></ul>
2026-05-01T00:00:00Z

Spanish Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
18.5 - 22 USD / Hourly
Our client is seeking a dedicated Bilingual Spanish Customer Service Representative to join their team. This position is ideal for candidates who excel at communicating effectively in both English and Spanish, offer exceptional customer support, and thrive in a dynamic, fast-paced environment. Key Responsibilities:<ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat in both English and Spanish</li><li>Address and resolve customer issues, ensuring a positive and inclusive customer experience</li><li>Accurately maintain records of customer interactions and transactions</li><li>Collaborate with internal teams to resolve customer concerns</li><li>Assist with order entry, account updates, and providing product or service information</li><li>Support additional administrative tasks as needed</li></ul>
2026-04-16T00:00:00Z

Call Center Representative

San Diego, CA
onsite
Temporary / Contract
18.5 - 21 USD / Hourly
Our client is a respected nonprofit dedicated to serving a diverse community. They are seeking a compassionate and service-oriented Bilingual Call Center Representative to provide critical support to clients, donors, and stakeholders in both Spanish and English, ensuring clear communication and a positive experience for all. Key Responsibilities:<ul><li>Respond to inbound calls and inquiries in both Spanish and English, offering support, information, and resources</li><li>Accurately document all interactions and maintain up-to-date records in CRM systems</li><li>Assist callers with program enrollment, donations, and general questions about the organization’s services</li><li>Resolve concerns, escalate issues as needed, and follow up to ensure client satisfaction</li><li>Collaborate with internal teams to relay information and address client needs</li><li>Participate in ongoing training to remain knowledgeable about services, community resources, and cultural sensitivities</li></ul>
2026-04-16T00:00:00Z

Bilingual Customer Service Representative

San Diego, CA
onsite
Temporary / Contract
19 - 22 USD / Hourly
Our company is searching for a dedicated Bilingual Customer Service Representative to be the first point of contact for clients and customers, delivering outstanding service in both English and a second language (such as Spanish, French, Mandarin, or others). This role is ideal for individuals who excel at clear communication, cultural sensitivity, and problem solving in a fast-paced environment. Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in both languages, providing timely and accurate solutions.</li><li>Address and resolve customer complaints, offering information about products or services.</li><li>Document and track customer interactions following established protocols.</li><li>Maintain professionalism and adhere to service standards at all times.</li><li>Collaborate with internal teams to ensure customer needs are met.</li><li>Assist in identifying opportunities for process improvement based on customer feedback.</li></ul>
2026-04-16T00:00:00Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a compassionate Customer Experience Specialist to join a mission-driven non-profit organization serving the community. This contract-to-permanent opportunity is ideal for someone who brings strong call center experience, clear communication skills, and a genuine commitment to helping individuals access important services and support. In this role, you will serve as a key point of contact for incoming inquiries while delivering accurate guidance, thoughtful assistance, and a high-quality customer experience across every interaction. Responsibilities: • Handle incoming calls and messages from community members, providing helpful information, service guidance, and appropriate referrals based on individual needs. • Record client conversations and case details thoroughly in web-based platforms to ensure timely, accurate documentation. • Stay informed on programs, eligibility guidelines, and available resources so you can deliver reliable and current information. • Partner with colleagues and internal departments to coordinate responses and resolve client concerns efficiently. • Provide courteous, empathetic support during every interaction while maintaining high standards for service quality. • Use customer service tools, CRM systems, and communication platforms to manage inquiries, track activity, and support follow-up tasks. • Assist with benefit, billing, or service-related questions by researching issues and directing clients to the proper solutions when needed.
2026-05-04T00:00:00Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a compassionate Customer Experience Specialist to join a mission-driven non-profit organization in San Diego, California. This contract opportunity with potential for a permanent role is ideal for someone who enjoys supporting community members, handling high-volume inbound inquiries, and connecting people with meaningful services and resources. In this role, you will serve as a key point of contact, delivering thoughtful assistance while maintaining accurate records and working closely with internal teams to ensure each interaction is handled with care and consistency. Responsibilities: • Manage incoming calls and respond to questions with clear, helpful guidance tailored to each individual’s needs. • Record client interactions thoroughly and accurately within web-based platforms and customer management systems. • Direct callers to appropriate programs, benefits, or community resources based on the nature of their inquiries. • Partner with internal departments to coordinate next steps and support timely resolution of service needs. • Maintain current knowledge of organizational offerings, referral options, and support resources to provide informed assistance. • Deliver a consistently attentive and empathetic experience across phone and digital communication channels. • Use call center and CRM tools effectively to track activity, update records, and support daily service operations.
2026-05-04T00:00:00Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a compassionate Customer Experience Specialist to support a mission-driven non-profit organization serving the community. This contract opportunity with permanent potential is ideal for someone who thrives in a high-volume service environment and is motivated by helping individuals access meaningful support and resources. In this role, you will serve as a key point of contact for incoming inquiries, provide accurate guidance, and help ensure each interaction is handled with professionalism, empathy, and efficiency. Responsibilities: • Handle incoming calls and inquiries, offering clear information, guidance, and appropriate service referrals based on each individual’s needs. • Record client conversations and case details accurately in web-based platforms to maintain complete and timely documentation. • Stay informed on community programs, organizational services, and support resources to provide reliable assistance. • Work closely with internal departments and team members to coordinate responses and resolve client concerns effectively. • Deliver thoughtful, respectful, and solutions-focused service across every phone and digital interaction. • Use call center and customer management tools to track activity, manage communications, and support daily workflow requirements. • Assist with questions related to services, benefits, or billing matters while ensuring information is communicated clearly and professionally.
2026-05-04T00:00:00Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a mission-focused non-profit organization serving the community. This contract opportunity with potential for a permanent role is ideal for someone who brings empathy, professionalism, and strong communication skills to every client interaction. In this role, you will support individuals reaching out for guidance, connect them with appropriate resources, and help create a positive service experience through accurate documentation and effective coordination. Responsibilities: • Handle incoming calls and inquiries with professionalism, providing clear guidance, support, and appropriate resource information. • Record customer interactions promptly and accurately in web-based platforms and customer management systems. • Stay informed on available programs, community services, and organizational resources in order to give current and helpful information. • Work closely with internal departments to coordinate responses and ensure client concerns are addressed in a timely manner. • Deliver a high level of service across phone and digital communication channels while maintaining empathy and confidentiality. • Use tools such as CRM platforms, call center systems, and standard office software to manage case details and service activity. • Support benefit- and billing-related questions by identifying needs and directing inquiries to the proper channels when necessary.
2026-05-04T00:00:00Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a compassionate Customer Experience Specialist to join a mission-driven non-profit organization serving the community. This contract opportunity with permanent potential is ideal for someone who enjoys helping people, handling high-volume client interactions, and connecting individuals with meaningful support services. In this role, you will serve as a key point of contact in the call center, delivering attentive service while maintaining accurate records and coordinating with internal teams to support positive outcomes. Responsibilities: • Manage incoming calls and client inquiries with professionalism, empathy, and a solutions-focused approach. • Provide clear guidance, relevant information, and appropriate service referrals based on each individual’s needs. • Record client interactions thoroughly in web-based platforms and maintain accurate case documentation. • Stay informed about available programs, community resources, and service updates to ensure reliable support. • Work closely with internal departments to resolve concerns and help clients access the right assistance. • Deliver consistent, high-quality communication across phone and digital channels while meeting service expectations. • Use call center and CRM tools to track interactions, follow up on requests, and support efficient operations.
2026-05-04T00:00:00Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a compassionate Customer Experience Specialist to support community members by delivering responsive, service-focused assistance in a mission-driven non-profit environment. This contract opportunity is based in San Diego, California, and is ideal for someone who thrives in a fast-paced call center setting while helping individuals connect with essential programs and resources. The person in this role will handle incoming inquiries, maintain accurate records, and work closely with internal partners to ensure each interaction is handled with care and consistency. Responsibilities: • Manage a high volume of incoming calls and respond to questions with clear, helpful, and empathetic service. • Guide individuals to appropriate programs, community resources, or next steps based on their specific needs. • Enter complete and timely notes into web-based platforms and customer record systems after each interaction. • Stay informed on available services, eligibility details, and organizational updates to provide accurate information. • Coordinate with internal departments to resolve concerns and support positive outcomes for clients. • Maintain a thoughtful and respectful communication style across phone, chat, and written correspondence. • Use call center and CRM tools to track interactions, follow up on outstanding issues, and support service quality. • Support billing- or benefits-related inquiries when applicable and direct complex matters to the appropriate teams.
2026-05-04T00:00:00Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
20 - 20 USD / Hourly
We are looking for a Customer Experience Specialist to join a mission-driven non-profit organization serving a local community. This contract opportunity with permanent potential is ideal for someone who brings empathy, strong attention to detail, and strong communication skills to every client interaction. In this role, you will support individuals seeking guidance, connect them with appropriate services, and help ensure each interaction is handled accurately and respectfully. The position offers the chance to contribute to meaningful community impact while building experience in a collaborative, service-focused environment. Responsibilities: • Handle incoming calls and messages from individuals seeking support, information, or service referrals, and provide clear, compassionate assistance based on their needs. • Record client conversations, service requests, and outcomes in online systems with a high level of accuracy and timeliness. • Stay informed about organizational programs, community resources, and eligibility guidelines in order to direct clients appropriately. • Work closely with colleagues and partner teams to resolve concerns and ensure clients receive coordinated support. • Deliver attentive, courteous service across phone and digital communication channels while maintaining confidentiality and respect. • Use call center and customer management platforms to track activity, manage case details, and support efficient follow-up. • Assist with questions related to benefits, billing, or general program information by identifying the best available solution or escalation path.
2026-05-04T00:00:00Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
20 - 20 USD / Hourly
We are looking for a Customer Experience Specialist to join a mission-driven non-profit organization serving the community. This contract-to-permanent opportunity is ideal for someone who is energized by helping others, navigating client needs with empathy, and delivering thoughtful support through a high-volume contact center environment. In this role, you will connect individuals to essential resources, provide clear guidance, and contribute to a service experience centered on dignity, responsiveness, and community impact. Responsibilities: • Handle incoming calls and messages from clients, offering accurate information, next-step guidance, and appropriate resource referrals based on individual needs. • Record customer interactions in web-based platforms with a high level of accuracy, completeness, and timeliness. • Stay informed on available programs, services, and community resources so information shared with clients remains current and reliable. • Partner with internal departments and support teams to coordinate resolutions and ensure client concerns are addressed effectively. • Deliver compassionate, attentive service across every interaction while maintaining quality standards and responsiveness expectations. • Use call center and customer management tools to track inquiries, update case details, and support consistent follow-through. • Assist with customer questions related to service access, benefits, or billing matters while ensuring a positive client experience.
2026-05-04T00:00:00Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
20 - 20 USD / Hourly
Robert Half is partnering with a mission-driven nonprofit organization to identify a Bilingual Customer Service Representative (Spanish/English) who is passionate about supporting the community. This is a great opportunity to join a collaborative team dedicated to making a meaningful impact. Work Schedule: This position will begin fully onsite to support training and team integration. After the first 6 months, the role will transition to a hybrid schedule (3 days remote, 2 days onsite). Key Responsibilities:<ul><li>Provide exceptional customer service via phone, email, and in person</li><li>Assist clients with inquiries, applications, and service navigation</li><li>Maintain accurate records and documentation in internal systems</li><li>Collaborate with internal departments to ensure timely service delivery</li><li>Handle sensitive information with confidentiality and professionalism</li></ul>
2026-05-04T00:00:00Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a compassionate Customer Experience Specialist to support a mission-driven non-profit organization serving the local community. This contract-to-permanent opportunity is ideal for someone who enjoys helping people, communicating clearly, and connecting individuals with the services they need. In this role, you will serve as a key point of contact for incoming inquiries while delivering thoughtful, accurate, and respectful support in a fast-paced call center environment. Responsibilities: • Handle incoming calls and inquiries, assess each situation carefully, and provide accurate guidance, service information, or appropriate referrals. • Record client conversations and case details promptly in web-based platforms to maintain complete and accurate documentation. • Stay informed on current programs, community resources, and service options so callers receive timely and relevant support. • Work closely with colleagues and internal departments to coordinate responses and help resolve client needs efficiently. • Deliver attentive, empathetic service across phone and digital communication channels while maintaining high quality standards. • Use customer relationship management and call center systems to manage interactions, update records, and track follow-up activities. • Support questions related to benefits, billing, or general service access by identifying next steps and escalating issues when needed.
2026-05-04T00:00:00Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a compassionate Customer Experience Specialist to support individuals seeking guidance and services through a mission-driven non-profit organization in San Diego, California. This contract opportunity with potential for a long-term role is ideal for someone who thrives in a fast-paced call center setting and values meaningful, community-focused work. In this role, you will serve as a key point of contact, helping callers access information, resources, and next steps while delivering thoughtful and attentive service. Responsibilities: • Handle incoming calls and respond to questions with clear, helpful guidance tailored to each caller’s needs. • Record conversations, outcomes, and follow-up details accurately in web-based platforms and customer management systems. • Connect individuals with appropriate programs, community resources, or internal support services based on their circumstances. • Work closely with colleagues across departments to resolve concerns and ensure timely assistance for clients. • Maintain current knowledge of organizational services, eligibility details, and available support options. • Provide a high level of care, courtesy, and empathy in every phone and written interaction. • Use call center and customer service tools effectively, including CRM platforms and communication systems, to manage daily tasks. • Support service-related inquiries such as benefits, billing, and general account questions as needed.
2026-05-04T00:00:00Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a compassionate Customer Experience Specialist to support community members by delivering responsive, high-quality service in a mission-driven non-profit environment. This contract opportunity has the potential to become permanent and is ideal for someone who thrives in a fast-paced call center setting and is motivated by helping individuals connect with meaningful programs and support. In this role, you will serve as a trusted point of contact, guide callers to appropriate resources, and maintain accurate records that help ensure consistent follow-through and care. Responsibilities: • Handle incoming calls and messages with professionalism, assessing each inquiry and providing clear guidance, information, or referrals based on individual needs. • Record client interactions thoroughly in web-based platforms and CRM tools to maintain accurate case details and service history. • Stay informed on community programs, organizational offerings, and eligibility guidelines so information shared with clients remains current and reliable. • Work closely with internal departments and service teams to coordinate next steps and help resolve client concerns efficiently. • Deliver empathetic, service-focused communication across phone and digital channels while maintaining quality and consistency standards. • Use call center and business systems such as Avaya CMS, Epic, and other computer applications to manage communications and support daily workflow. • Assist with customer questions related to services, benefits, or billing matters by researching details and providing appropriate direction. • Contribute to a positive client experience by identifying issues, escalating complex situations when needed, and supporting timely resolution.
2026-05-04T00:00:00Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a compassionate Customer Experience Specialist to join a mission-driven non-profit team in San Diego, California. This contract opportunity with permanent potential is ideal for someone who thrives in a fast-paced call center setting and is committed to connecting individuals with meaningful support and community resources. In this role, you will serve as a key point of contact for inbound inquiries while delivering respectful, informed service across multiple communication channels. The position offers the chance to build a long-term career while making a positive impact on the community every day. Responsibilities: • Handle incoming calls and client inquiries with professionalism, providing clear guidance, relevant information, and appropriate service referrals. • Record client interactions thoroughly and in a timely manner within web-based platforms and customer tracking systems. • Stay informed on current programs, community resources, and service offerings to ensure accurate support is provided. • Work closely with internal departments and partner teams to coordinate solutions that address client needs effectively. • Deliver a high standard of customer care in every interaction, maintaining empathy, patience, and professionalism. • Use call center and customer management tools to manage communications, track cases, and support service delivery. • Assist with benefit- or billing-related questions when applicable, ensuring issues are routed or resolved appropriately.
2026-05-04T00:00:00Z

Customer Experience Specialist

San Diego, CA
onsite
Temporary to Hire
20 - 20 USD / Hourly
We are looking for a compassionate Customer Experience Specialist to support a mission-driven non-profit organization in San Diego, California. This contract opportunity with permanent potential is ideal for someone who enjoys helping others, communicates with empathy, and can guide individuals to the right services and resources. In this role, you will serve as a key point of contact for incoming inquiries while maintaining accurate records and partnering with internal teams to deliver timely support. Responsibilities: • Manage incoming calls and inquiries, offering clear guidance, helpful information, and appropriate service referrals based on each individual’s needs. • Record client conversations and case details thoroughly in web-based platforms to ensure timely and accurate documentation. • Stay informed on community programs, organizational offerings, and available support resources in order to provide reliable assistance. • Work closely with colleagues across departments to coordinate responses and help resolve client concerns effectively. • Deliver a thoughtful, respectful, and service-focused experience across phone and digital communication channels. • Use customer service systems and related software tools to track interactions, update records, and support daily call center operations.
2026-05-04T00:00:00Z