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4 results for Communications Specialist in Carlsbad, CA
- San Ysidro, CA
- remote
- Temporary / Contract
- 35 - 45 USD / Hourly
- <p>We are seeking an experienced <strong>Telecom Engineer</strong> with strong expertise in <strong>Cisco Webex Calling</strong> and enterprise telephony environments. This role will be responsible for administering and supporting voice systems, including <strong>creating stations, work groups, and call center groups</strong>, as well as leading troubleshooting efforts across telecom operations. The ideal candidate is a hands-on technical professional who can drive issue resolution, support end users, and help optimize call flow and voice infrastructure performance.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Administer and support telecom systems with a focus on <strong>Cisco Webex Calling</strong></li><li>Create, configure, and manage <strong>stations</strong>, <strong>work groups</strong>, and <strong>call center groups</strong></li><li>Provision users, assign devices, manage extensions, and maintain calling features</li><li>Lead troubleshooting for telecom and voice-related issues, including escalations and root cause analysis</li><li>Monitor system performance and ensure reliable voice service delivery across the organization</li><li>Collaborate with IT teams, vendors, and business stakeholders to resolve complex telephony issues</li><li>Support call routing, auto attendants, hunt groups, and contact center-related configurations</li><li>Document telecom processes, changes, and troubleshooting procedures</li><li>Assist with telecom upgrades, migrations, and ongoing system improvements</li><li>Provide technical guidance and leadership during incidents and service-impacting events</li></ul>
- 2026-05-13T00:00:00Z
- San Ysidro, CA
- onsite
- Temporary / Contract
- 39.5865 - 45.837 USD / Hourly
- We are looking for a Telecom Engineer to support a healthcare organization in San Diego, California with the administration and optimization of modern voice and communications platforms. This Long-term Contract position focuses on maintaining reliable telephony services, improving user experience, and contributing to critical telecom initiatives across a hybrid environment. The ideal candidate brings hands-on expertise with cloud calling technologies, legacy voice systems, and responsive technical support in a fast-paced setting.<br><br>Responsibilities:<br>• Administer and optimize cloud telephony platforms, with primary responsibility for Genesys Cloud and Cisco Webex Calling environments.<br>• Support site-by-site voice platform rollouts as part of the migration from Mitel to Cisco Webex, ensuring minimal disruption to business operations.<br>• Contribute to telecom initiatives such as platform enhancements, technology deployments, and infrastructure modernization efforts.<br>• Maintain service continuity across both legacy and cloud-based voice systems during transitional periods.<br>• Investigate and resolve issues involving call queues, routing behavior, outages, and overall telecom performance.<br>• Provide break/fix support for existing Mitel systems while also supporting newer communication tools in production.<br>• Manage support tickets end to end, including diagnosis, resolution, root cause review, and recommendations to prevent repeat incidents.<br>• Administer endpoint management activities using Microsoft Intune to support telecom-related devices and user environments.<br>• Identify opportunities to streamline support processes, strengthen system reliability, and improve the overall end-user experience.<br>• Communicate clearly on ticket progress, project updates, and emerging support priorities while delivering high-quality customer service.
- 2026-05-27T00:00:00Z
- San Ysidro, CA
- onsite
- Temporary / Contract
- 45 - 55 USD / Hourly
- <p>*Email brendan.steele@rht(.com) for consideration*</p><p><br></p><p>Robert Half (Technology Solutions) is searching for a Telecom Engineer with a background in call center, telecom, VoIP, Genesys, Cisco WebEx, Call Agents, MDM, Networking, etc. If this sounds like your background, then this Telecom Engineer role is for you. For this opportunity, you will work remotely with travel in the San Diego, CA area.</p><p><br></p><p><strong>Position</strong>: Telecom Engineer</p><p><strong>Hours/Duration</strong>: 40 hrs/wk, M-F, PST Hours, CTH/FTE</p><p><strong>Top Skills</strong>: VoIP, Call Center Software, MDM, API, Voice/Call Agents</p><p><strong>Onsite/Remote</strong>: <em>Remote + Travel</em></p><p><strong>Company:</strong> Healthcare</p><p><br></p><p><strong>Notes:</strong></p><ul><li>Why Open: Grown immensely as a business – need to keep up to support the growth. Added / turned on new stuff – applications and features that they need supported </li><li>Genesys was implemented for the call center</li><li>Cisco was implemented for WebEx / VoIP phone systems (deprecating Mitel systems) – Migrating Mitel to WebEx</li><li>Verizon Provider for the user cell phone systems (some AT&T)</li><li>Intune used to manage Verizon phones / mobile devices</li><li>Support customers on both telecom / mobile phone systems</li><li>Provider / vendor / 3rd-party management (ISPs / service providers)</li><li>Want to create scripts, integrate APIs, automate call flows (IVR)</li><li>Create agent scripts (AI voice agents), conversational AI features </li><li>Support call routing logic, call flow issues, integrated platforms</li><li>Reporting Tools (use Bight Metrics + ISI) – create custom dashboards and generate reports on volume/activity/data</li><li>Resolve complicated/advanced tickets (receive ~1000 tickets/year but they are multi-step / layered requests that take a while to resolve) | Gabe/Mike close 100 tickets/month on average</li><li>50% Ticketing (Genesys, Mitel, Intune, Cisco, Cell Phone Issues, Provider Issues, Inbound/Outbound call resolutions, reporting, legacy break/fix, unable to dial, no connectivity on calls, headset malfunction, etc.)</li><li>50% Projects (i.e. Mitel to WebEx migration) | already 50% of the way through the project</li></ul>
- 2026-05-27T00:00:00Z
- Irvine, CA
- onsite
- Temporary / Contract
- 30.0865 - 34.837 USD / Hourly
- <p>We are looking for a part-time Digital Marketing Specialist to support targeted brand and campaign initiatives for a long-term contract opportunity based in Irvine, California. This part-time role will focus on creating compelling marketing materials, strengthening digital presence, and helping deliver strategic programs that elevate visibility and engagement. The ideal candidate brings hands-on experience across digital advertising, analytics, content development, and website optimization, along with the ability to manage multiple priorities in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Plan and carry out digital marketing campaigns designed to promote technology-focused services and solutions across relevant channels.</p><p>• Create original marketing content, including customer success stories and supporting materials, tailored to brand and audience needs.</p><p>• Develop structured messaging resources that help ensure consistent communication across campaigns and content.</p><p>• Partner with internal stakeholders to improve website content and user experience, including updates that support branded web initiatives.</p><p>• Coordinate with external and internal partners to gather, organize, and prepare video assets for marketing use.</p><p>• Monitor campaign activity and performance metrics using analytics tools, and recommend adjustments to improve results.</p><p>• Support email marketing efforts by helping build, review, and optimize outreach campaigns for engagement and conversion.</p><p>• Contribute to search visibility efforts through on-page SEO improvements and platform-based optimization activities.</p>
- 2026-05-29T00:00:00Z