<p>We are looking for a Systems Engineer to support and strengthen a complex IT environment in Parma, Ohio. This long-term contract position will focus on endpoint management, advanced technical support, systems administration, and process improvement across a distributed organization. The role offers the opportunity to enhance stability, streamline day-to-day operations, and build practical tools that improve efficiency for internal teams.</p><p><br></p><p>Responsibilities:</p><p>• Deliver advanced technical support for escalated Tier 2 and Tier 3 issues, resolving system, endpoint, and account-related problems across the organization.</p><p>• Administer and optimize endpoint management practices for a large multi-location environment, helping maintain consistent configurations and reduce device drift.</p><p>• Create, update, and refine automation scripts using tools such as PowerShell, Python, or JavaScript to improve operational workflows and reduce manual effort.</p><p>• Manage imaging, operating system setup, and endpoint configuration standards to support reliable device deployment and ongoing maintenance.</p><p>• Partner with IT team members across infrastructure, support, and web-facing environments to address system needs and improve service delivery.</p><p>• Maintain and enhance directory and messaging platforms, including Active Directory, Azure Active Directory, Microsoft Windows Server, Citrix technologies, and Microsoft Exchange.</p><p>• Use ticketing and endpoint platforms such as Freshservice, NinjaOne, Intune, and related tools to monitor issues, execute tasks, and support large-scale device administration.</p><p>• Produce clear technical documentation and contribute to training resources that help standardize support practices and strengthen internal knowledge sharing.</p><p>• Identify opportunities for workflow automation and process improvement, including enhancements to reporting, scripting integrations, and operational playbooks</p>
<p>We are looking for a Systems Administrator to provide hands-on technical support for a Financial Services environment in Highland Hills, Ohio. This long-term contract position focuses on maintaining end-user systems, preparing equipment for staff, resolving advanced support issues, and helping keep core infrastructure stable and secure. The role is well suited to someone who is detail oriented, comfortable working on-site, able to manage a mix of Microsoft and Apple technologies, and capable of supporting day-to-day operations across the regional office.</p><p><br></p><p>Responsibilities:</p><p>• Deliver on-site systems administration and technical support for users across the Hudson, Ohio location, addressing complex issues that require advanced troubleshooting.</p><p>• Prepare, configure, and deploy laptops, desktops, and office technology for incoming employees while ensuring devices meet company standards.</p><p>• Manage escalated service requests and resolve Level 3 support tickets involving hardware, software, account access, and connectivity concerns.</p><p>• Administer endpoint management tools, including Microsoft Intune, to maintain device compliance, updates, and configuration policies.</p><p>• Support network operations by assisting with routing, ISP coordination, and general infrastructure reliability across the office environment.</p><p>• Maintain and troubleshoot Windows Server and macOS systems to support business continuity and user productivity.</p><p>• Oversee identity and access administration through Azure Active Directory and related directory services platforms.</p><p>• Assist with the administration of Microsoft 365 services, including Office 365, Exchange, and SharePoint, to support communication and collaboration.</p><p>• Configure and support security and connectivity technologies such as firewalls and other core infrastructure components as needed.</p>
<p>We are looking for a Help Desk Analyst to join a Long-term Contract opportunity supporting a large-scale infrastructure initiative in Canton, Ohio. This position focuses on providing technical assistance tied to equipment validation and end-user support across a broad network of corporate locations. The ideal candidate brings a strong help desk background, communicates clearly with users and internal teams, and maintains precise records throughout each stage of support.</p><p><br></p><p>Responsibilities:</p><p>• Provide front-line technical support for users by diagnosing common hardware, software, and connectivity issues in a timely manner.</p><p>• Perform pre-deployment and post-deployment validation of IT equipment to confirm readiness and proper operation during the infrastructure upgrade project.</p><p>• Document incidents, resolutions, and follow-up actions thoroughly within the service desk ticketing system.</p><p>• Support activities related to switch upgrade efforts across numerous sites by verifying device status and escalating issues when needed.</p><p>• Use Active Directory and Windows-based tools to assist with user access, account support, and workstation troubleshooting.</p><p>• Communicate effectively with team members, project leads, and end users to provide updates, gather required information, and ensure smooth support coverage.</p><p>• Follow established support procedures and quality standards while handling a high volume of technical requests with accuracy and attention to detail.</p>
We are looking for an experienced Systems Administrator to support a manufacturing organization in Wellington, Ohio. This Long-term Contract position is ideal for a hands-on, detail-oriented individual who can manage core Microsoft infrastructure, maintain dependable system operations, and contribute to a collaborative IT team. The role offers the opportunity to work across hybrid environments while helping strengthen technical documentation and day-to-day support processes.<br><br>Responsibilities:<br>• Oversee administration of Microsoft-based infrastructure, including Active Directory, Windows Server, Group Policy, Azure, and Entra ID services.<br>• Maintain user access by creating and updating accounts, security groups, permissions, and related identity controls.<br>• Support on-premises servers, storage platforms, and connected infrastructure to ensure stable daily operations.<br>• Track system health through performance monitoring, patch coordination, backup validation, and availability checks.<br>• Investigate and resolve advanced issues involving servers, access management, and enterprise infrastructure components.<br>• Contribute to security-focused initiatives by assisting with identity management and broader cybersecurity efforts.<br>• Provide administrative support for proprietary business systems and help ensure reliable integration with existing technology.<br>• Produce clear technical documentation and improve knowledge-sharing practices across the IT function.<br>• Partner with IT leadership on infrastructure enhancements, operational priorities, and ongoing technology projects.<br>• Share expertise with entry-level support staff and assist with general IT support needs when business demands require it.