We are looking for a skilled Help Desk Analyst to join our team in Beaver Falls, Pennsylvania. This is a contract position within the construction/contractor industry, where you will play a critical role in providing technical support and resolving IT-related issues. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and the ability to deliver exceptional customer service.<br><br>Responsibilities:<br>• Provide technical support to end users by troubleshooting and resolving hardware and software issues.<br>• Manage user accounts, including onboarding, modifications, and deactivation processes.<br>• Maintain and upgrade computer hardware and peripherals, ensuring accurate documentation and inventory tracking.<br>• Resolve escalated tickets related to network and server issues, offering root-cause analysis for application and system problems.<br>• Utilize corporate processes such as incident, problem, and change management in daily operations.<br>• Offer guidance and support to Tier 1 and Tier 2 team members, ensuring efficient issue resolution.<br>• Implement hardware deployments using Intune and assist with Microsoft 365 Suite applications.<br>• Collaborate on the maintenance and improvement of proprietary systems, databases, and network infrastructure.<br>• Ensure timely closure of service desk tickets while adhering to customer service standards.<br>• Analyze complex business problems and propose effective technical solutions to support organizational goals.
<p>We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis. In this role, you will provide essential first-line IT support to employees, ensuring timely resolution of technical issues and exceptional customer service. Your expertise will contribute to maintaining smooth operations and effective communication between end-users and technical teams.</p><p><br></p><p>Responsibilities:</p><p>• Respond to and resolve tier 1 incidents, change requests, and inquiries reported to the IT Employee Helpdesk.</p><p>• Conduct initial assessments, triage, and troubleshooting for hardware, software, and communication system issues.</p><p>• Recommend solutions for recurring problems and escalate complex issues to tier-2 support teams.</p><p>• Document all customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system.</p><p>• Monitor ticket queues to ensure timely transfer and handling of requests by appropriate teams.</p><p>• Collaborate on the development and revision of standards, policies, and procedures to improve processes.</p><p>• Strive to enhance customer service experiences and increase first-call resolution rates.</p><p>• Serve as a liaison between end-users and technical staff to facilitate clear communication and issue resolution.</p><p>• Analyze and diagnose reported issues, providing effective solutions.</p><p>• Coordinate the onboarding process for new hires and consultants, ensuring their IT setup is completed efficiently.</p>
We are looking for a dedicated Help Desk Analyst to provide technical support and troubleshooting expertise for our IT systems and manufacturing processes. This role involves maintaining optimal functionality of the Tulip platform, supporting discrete manufacturing workflows, and ensuring seamless product traceability. The position is based in Cleveland, Ohio, and requires on-site work from Monday to Friday, with occasional Saturday shifts during critical periods.<br><br>Responsibilities:<br>• Deliver technical support and maintenance for the Tulip platform, ensuring reliable system performance.<br>• Diagnose and resolve IT issues related to PCs running Tulip software, addressing both hardware and software concerns.<br>• Manage and support APIs to maintain consistent business data flow.<br>• Utilize Kepware to enable effective data communication across manufacturing systems.<br>• Provide expertise in discrete manufacturing processes to optimize production workflows.<br>• Ensure accurate product genealogy and traceability through detailed record-keeping.<br>• Troubleshoot and solve technical challenges related to IT systems and manufacturing operations.<br>• Collaborate closely with production, quality, and IT teams to drive continuous improvements.<br>• Maintain compliance with industry standards and regulatory requirements, especially in defense manufacturing.
