We are looking for a skilled Desktop Support Analyst to join our team in Twinsburg, Ohio. In this long-term contract position, you will play a crucial role in providing technical support to sales teams and internal operations, ensuring smooth functionality of demo equipment and IT systems. This role offers an exciting opportunity to work hands-on with hardware, assist in live demo setups, and collaborate with a dynamic technical team.<br><br>Responsibilities:<br>• Configure and deploy demo workstations, hardware, and associated peripherals.<br>• Diagnose and resolve issues related to video cards and workstation performance.<br>• Establish and maintain connections between systems and internal networks.<br>• Provide support for VMware environments and internal server setups.<br>• Assist with specialized environments relevant to organizational needs.<br>• Deliver technical assistance to sales teams during live demonstrations.<br>• Organize and oversee the shipping and receiving of demo equipment.<br>• Travel up to 25% to support trade shows and other events.<br>• Work independently while contributing to a collaborative technical team.<br>• Ensure systems are fully operational and ready for peak usage periods.
We are looking for a skilled Business Analyst III to join our dynamic team in New Castle, Pennsylvania. In this role, you will leverage your expertise to analyze business processes, identify solutions, and drive improvements within a manufacturing environment. This position offers the opportunity to work on impactful projects, collaborate with cross-functional teams, and contribute to organizational success through strategic analysis and problem-solving.<br><br>Responsibilities:<br>• Analyze business processes and systems to identify areas for improvement and implement effective solutions.<br>• Collaborate with stakeholders across departments to gather requirements and ensure alignment with business goals.<br>• Develop and maintain detailed documentation, including workflows, user requirements, and system specifications.<br>• Lead and support the implementation of manufacturing systems, including Cloud Suite Industrial/Syteline.<br>• Utilize strong problem-solving skills to resolve issues and optimize system performance.<br>• Manage projects from initiation to completion, ensuring timely delivery and adherence to budget.<br>• Provide training and coaching to team members, promoting knowledge sharing and skill development.<br>• Conduct data analysis and create reports to support strategic decision-making.<br>• Ensure compliance with organizational standards and maintain confidentiality of sensitive information.<br>• Travel regionally and nationally as needed, approximately 15-20%, to support project requirements.
We are looking for a skilled Technical Business Analyst to join our team on a contract basis in Cleveland, Ohio. In this role, you will collaborate directly with dispatchers, police officers, and supervisors to address critical operational challenges across multiple police districts. This position requires a hands-on approach and the ability to translate real-world public safety workflows into actionable technical solutions.<br><br>Responsibilities:<br>• Collaborate with end users, including dispatchers, officers, and supervisors, to identify and understand operational challenges.<br>• Document and translate user pain points into detailed technical and functional requirements.<br>• Analyze user interactions with Motorola systems and field reporting platforms to uncover inefficiencies.<br>• Investigate and determine the root causes of system and workflow breakdowns.<br>• Partner with leadership to communicate progress, set realistic expectations, and support system adoption and stabilization.<br>• Manage tickets, logs, and documentation for issue tracking and remediation.<br>• Provide real-time feedback to the task force regarding system performance and its impact on users.<br>• Support stabilization efforts by delivering tactical solutions to critical system issues.
<ul><li><strong>Position: Workplace Experience Support Specialist / Location Service Specialist (about 4-week CONTRACT position)</strong></li><li><strong>Location: Cleveland, Ohio, CUYAHOGA, 44114, United State</strong></li><li><strong>Type: 100% ONSITE </strong></li><li><strong>Tentative Hourly Pay Rate: $22 per hour</strong></li></ul><p>Essential Duties</p><ul><li>Plans with Location Services Manager or Supervisor then executes under minimal to no direction the completion of Location Services projects such as moves repairs cleaning conference room preparation meeting and event coordination and ensuring pantries are adequately supplied.</li><li>Will also perform daily walk throughs of the location and follow up on maintenance issues raised by the Location Services Manager or Supervisor or others within the location.</li><li>Will coordinate with vendors and building management on life/safety and repair items.</li><li>Will escalate and provide status to the Location Services Supervisor or Manager when necessary.</li><li>Looks to streamline and improve inefficient processes in order to successfully manage ordering and maintaining inventory.</li><li>Purchases and maintains inventory of facilities/janitorial supplies and equipment by monitoring inventory and reordering materials before depletion.</li><li>Determines if supplies should be purchased directly from an approved vendor or put out to bid.</li><li>Maintains vendor relationships processes payments and meets with Location Services Supervisor or Manager to track and analyze total spend as it relates to the budget.</li><li>When performing daily walk throughs take note of possible issues and investigate cost efficient ways to upgrade or replace failed/failing building systems water lines/electric lines/lighting/HVAC.</li><li>Determine trends from frequent requests and advise Location Services Supervisor or Manager of necessary projects which would be cost beneficial to the Firm.</li></ul><p> </p><p>Provides routine direction and support as necessary in one or more of the following areas:</p><ul><li>Mail services including distribution of mail UPS FedEx and other packages coordination of courier services researching and resolving any issues with packages that are improperly addressed or packaged and assisting employees with mailing needs</li><li>Assisting employees with large photocopy scanning and binding jobs ensuring timely completion of submitted jobs</li><li>Locating and checking out client files maintenance of client records and documents ordering files from offsite storage facility and record retention.</li><li>Maintaining and ordering office supplies</li><li>Maintaining Location Services budget</li><li>Visitor management and reception activities ensuring quality customer service</li><li>Meeting and event coordination to include catering request and receiving orders conference room coordination and audio-visual equipment support</li><li>Manage the building card access systems promptly ensuring exiting employees are termed in the systems and new cards are issued to both new employees and those who lost their IDs.</li></ul>
