We are looking for a skilled and proactive Tier 2 Support Engineer to join our team in Canonsburg, Pennsylvania. In this role, you will leverage your technical expertise to troubleshoot and resolve complex IT issues, ensuring seamless functionality across servers, networks, and cloud systems. You will play a vital role in collaborating with clients and internal teams to provide efficient solutions and exceptional customer service.<br><br>Responsibilities:<br>• Provide advanced technical support by diagnosing and resolving issues related to servers, networks, and cloud systems.<br>• Manage and resolve escalated tickets and calls from Tier 1 support, ensuring timely and effective solutions.<br>• Assist Tier 1 support team with basic issues when necessary, offering guidance and expertise.<br>• Collaborate with team members to develop resolutions for customer challenges and document solutions.<br>• Take ownership of customer interactions and ensure thorough follow-up until issues are fully resolved.<br>• Maintain and update procedural documentation to reflect current practices and solutions.<br>• Participate in ongoing certification training to enhance technical skills and knowledge.<br>• Escalate complex issues to Tier 3 support when necessary and communicate critical incidents effectively.<br>• Remain flexible to accommodate varying shifts, including holidays and weekends.<br>• Provide high-quality customer service through clear and precise communication across all channels.
<p>We are looking for a detail-oriented Help Desk Analyst I to join our team on a contract basis in Saxonburg, Pennsylvania. In this role, you will provide technical support to end-users, handling a variety of tasks including troubleshooting issues, repairing devices, and managing service desk tickets. This position is expected to run from November through the end of January with the strong possibility of being extended. </p><p><br></p><p>Responsibilities:</p><p>• Respond to and resolve help desk tickets in a timely and efficient manner.</p><p>• Troubleshoot and diagnose technical issues related to Microsoft Windows 10 and other software.</p><p>• Perform Chromebook repairs and ensure devices are functioning properly.</p><p>• Provide support for printers, interactive TVs, and other hardware.</p><p>• Utilize Active Directory for user account management and troubleshooting.</p><p>• Assist with basic network troubleshooting and connectivity issues.</p><p>• Maintain detailed records of support requests and resolutions.</p><p>• Collaborate with team members to address recurring technical issues.</p><p>• Offer guidance and technical expertise to end-users as needed.</p>
<p>We are looking for an experienced Business Systems Analyst to join our team in Pittsburgh, PA. This is a Contract-to-Permanent position where you will play a pivotal role in managing complex systems, ensuring their functionality, and driving improvements. The ideal candidate will bring a strong background in systems administration and business analysis, combined with expertise in Agile methodologies.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee complex system operations, ensuring optimal performance and reliability.</p><p>• Review and analyze code to identify improvements and maintain system integrity.</p><p>• Perform regular server patching tasks, including both daily and monthly updates.</p><p>• Collaborate with stakeholders to gather and document business requirements using tools such as BRDs.</p><p>• Evaluate and implement systems solutions, with experience in system transitions and implementations preferred.</p><p>• Provide insights and recommendations for system enhancements and future technology adoption.</p><p>• Troubleshoot and resolve system issues to minimize downtime and maintain operational efficiency.</p><p>• Conduct detailed analysis to support strategic decision-making and process improvements.</p><p>• Stay updated on emerging technologies and industry trends to inform system strategies.</p>
