<p>We are looking for a dedicated Customer Service Representative to join our team in Plymouth, Minnesota, as a Dispatcher. This long-term contract position requires someone who thrives in a fast-paced environment and excels at managing multiple priorities. The role involves coordinating service requests, supporting technicians, and ensuring seamless communication with customers.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls, including service inquiries, crisis situations, follow-ups, and informational requests.</p><p>• Create and manage dispatch tickets for service calls, ensuring accuracy and timeliness.</p><p>• Assign service technicians to calls and conduct post-service debriefs to gather feedback.</p><p>• Update technician schedules and availability within company systems.</p><p>• Oversee the dispatch board and maintain an organized service schedule.</p><p>• Analyze workload forecasts to optimize resource allocation and scheduling.</p><p>• Provide technicians with essential information and ongoing support during service calls.</p><p>• Monitor and update service tickets, ensuring all details are accurate and current.</p>
<p>We are looking for a detail-oriented Service Coordinator to join our team in Plymouth, Minnesota. In this role, you will oversee various service activities, including projects, product administration, and maintenance requests. This position involves direct collaboration with customers, vendors, and technicians, as well as close coordination with internal teams.</p><p><br></p><p>Responsibilities:</p><p>• Oversee customer service work orders from initiation to completion.</p><p>• Handle customer projects to ensure timely service delivery.</p><p>• Build and maintain strong customer relationships.</p><p>• Coordinate service requests, including off-hours and overnight projects, as part of a rotational on-call system.</p><p>• Schedule and manage technicians for service tasks.</p><p>• Collaborate with internal teams.</p><p>• Generate and manage data reports.</p><p><br></p>
<p>A leading healthcare technology company is seeking an experienced interim IT Service Manager to lead its service desk team. This strategic role offers the opportunity to guide a high-performing group through a period of transition, drive operational improvements, and shape future support practices.</p><p><br></p><p>• Evaluate and optimize Freshdesk usage, especially queue setup and AI support features.</p><p>• Enhance client self-service capabilities using AI and data trend analysis.</p><p>• Lead and provide work direction to the service desk team.</p><p>• Act as a voice in incident response, including serving as incident commander when needed.</p><p>• Implement ITIL-aligned processes and best practices.</p><p>• Assess current support structure and recommend operational changes.</p>
<p>Robert Half is seeking a talented, self-driven Customer Service Representative to join a growing organization based in the South West, Minnesota Metro. The Customer Service Representative position is a contract-to-hire opportunity that will start immediately. The Customer Service Representative will be asked to answer incoming customer calls, process and enter orders, problem-solve issues, and communicate effectively with a wide variety of contacts. Job Responsibilities:</p><ul><li>Respond promptly to customer inquiries, questions, and requests</li><li>Acknowledge and resolve customer complaints or issues</li><li>Maintain knowledge of the company's products and services</li><li>Accurately enter and process orders</li><li>Ensure customer satisfaction and provide professional customer support.</li><li>Maintain a positive attitude and professional demeanor at all times</li></ul>
<p>Client Service Associate</p><p>Are you passionate about delivering outstanding customer service in the financial services industry? We are seeking a Client Service/Account Management Associate to provide efficient support to clients, advisors, and external parties while ensuring high client satisfaction.</p><p>Key Responsibilities</p><p>· Enter and maintain accurate client information in firms systems.</p><p>· Review new business, renewals, and endorsements for accuracy.</p><p>· Respond to client inquiries promptly and professionally.</p><p>· Assist with rating new business and providing marketing recommendations.</p><p>· Prepare proposals to help clients understand their options.</p><p>· Follow up on outstanding items and manage open activities.</p><p>· Identify cross-selling and up-sale opportunities.</p><p>· Report and monitor claims, ensuring proper follow-up per procedures.</p><p>· Maintain up-to-date knowledge of policies.</p><p>· Build strong relationships with 3rd parties, producers, and teammates.</p><p>Qualifications</p><p>· Preferred Experience: Client support in financial services with insurance industry experience.</p><p>· Licensing: State insurance license (or willingness to obtain).</p><p>· Technical Skills: Proficiency with systems, Microsoft Office, and data entry.</p><p>· Soft Skills: Strong communication, customer service focus, and organizational abilities.</p><p>This role offers the chance to make a meaningful impact while working in a collaborative, fast-paced environment.</p><p>Ready to Apply? Contact Douglas Rickart at 612-249-0330, connect with him on LinkedIn, or click the application link to get started!</p><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will provide support to both internal and external customers by delivering exceptional service and addressing their needs with professionalism. This is a long-term contract position, offering an opportunity to make a meaningful impact in the healthcare industry.<br><br>Responsibilities:<br>• Provide outstanding customer service by addressing inquiries and resolving issues in a timely and accurate manner.<br>• Maintain detailed and precise documentation of interactions and transactions to ensure compliance with company policies.<br>• Support patients by scheduling appointments, verifying authorizations, and assisting with claims or benefit-related questions.<br>• Identify and escalate sensitive or complex issues, such as financial, medical, or legal risks, following established protocols.<br>• Translate verbal communications into clear and concise written documentation as required.<br>• Collaborate with internal teams to ensure smooth operations and a positive customer experience.<br>• Assist in training new team members and supporting colleagues with administrative tasks when necessary.<br>• Monitor and meet performance metrics related to accuracy, quality, and attendance.<br>• Utilize various systems and tools, including Microsoft Office Suite, to efficiently manage tasks and resolve customer needs.<br>• Uphold the organization’s commitment to diversity, inclusion, and superior customer care.
We are looking for a motivated Customer Service Representative to join our team in Minneapolis, Minnesota. In this long-term contract position, you'll play a key role in delivering outstanding service to prospective learners and applicants in the higher education industry. The ideal candidate will excel in communication and thrive in a metrics-driven environment while building meaningful connections with callers.<br><br>Responsibilities:<br>• Conduct outbound call campaigns to leads, opportunities, and applications to engage prospects and provide valuable information.<br>• Make outbound calls to individuals who have requested details about programs, ensuring their questions are answered effectively.<br>• Collaborate on additional call campaigns based on organizational priorities and needs.<br>• Assess the needs of prospects and efficiently redirect them to the appropriate team or individual, often making over 100 calls a day.<br>• Offer a positive and welcoming first impression for inbound callers and online chat inquiries.<br>• Identify the caller’s requirements and ensure seamless transfers to the correct department or team.<br>• Provide support to prospects, applicants, and learners by addressing their inquiries and assisting with their needs.<br>• Share best practices and insights with team members to improve overall customer service.<br>• Perform administrative tasks as assigned, contributing to the smooth operation of the team.
<ul><li>Provide exceptional customer support through inbound and outbound communication channels, including phone, email, and live chat.</li><li>Resolve customer inquiries, complaints, and issues promptly and effectively to ensure high levels of satisfaction.</li><li>Maintain a positive and professional demeanor when interacting with clients and colleagues.</li><li>Update customer accounts and process orders, returns, or adjustments accurately using CRM systems.</li><li>Collaborate with other departments to address complex customer challenges and ensure seamless service delivery.</li><li>Identify opportunities to upsell products or services and educate customers on additional offerings.</li><li>Understand and adhere to company policies, procedures, and quality standards.</li><li>Track and document customer interactions to compile useful data for process improvements and reporting metrics.</li><li>Strive to meet or exceed performance targets in areas such as response time, resolution time, and customer satisfaction scores.</li><li>Adapt to new tools, technologies, and workflows as they evolve in the customer service operation.</li></ul><p><br></p>
<p>We are looking for an efficient property manager to manage the daily operations of properties, advertise vacant properties, and handle tenant relations. The property manager's responsibilities include managing financial matters, coordinating maintenance work, enforcing leases, and preparing performance reports. To be successful as a property manager you should be able to ensure efficient daily operations and meet financial objectives. Ultimately, an outstanding property manager should be able to increase property value and satisfy tenant requirements. <strong>Property Manager Responsibilities:</strong></p><ul><li>Preparing and managing budgets.</li><li>Attracting new tenants through advertising, property viewings, and encouraging referrals.</li><li>Interviewing tenants and running credit checks.</li><li>Setting rental rates, negotiating and enforcing lease agreements.</li><li>Addressing tenant complaints and inspecting vacated units.</li><li>Contracting and supervising repairs and maintenance work.</li><li>Collecting rent, dealing with late payments, and handling operating expenses.</li><li>Maintaining records of income, expenses, signed leases, complaints, maintenance, etc.</li><li>Preparing reports on the financial performance of properties.</li><li>Terminating leases and initiating eviction proceedings.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Minneapolis, Minnesota. This role offers the opportunity to make a difference in the healthcare industry by providing exceptional support and service to patients and customers. If you thrive in a fast-paced environment and have a passion for helping others, this position may be the perfect fit for you.<br><br>Responsibilities:<br>• Deliver outstanding customer service by addressing inquiries and resolving issues with professionalism and empathy.<br>• Maintain accurate and timely documentation of interactions with patients and clients using internal systems.<br>• Assist in scheduling appointments, processing authorizations, and managing claims to ensure seamless service delivery.<br>• Adhere to established performance standards, including metrics for accuracy, quality, and attendance.<br>• Provide support to colleagues and supervisors by handling paperwork and resolving patient-related concerns.<br>• Identify potential financial, medical, or legal risks during customer interactions and follow appropriate protocols.<br>• Translate verbal information into clear and concise written documentation according to company guidelines.<br>• Act as a patient advocate by exchanging complex and sensitive information to facilitate care and support.<br>• Utilize Microsoft Office Suite and other tools effectively to manage daily tasks and responsibilities.<br>• Ensure compliance with company policies and procedures while delivering services within established timeframes.
<p><strong>Job Overview:</strong></p><p>We are looking for a <strong>Customer Service Representative</strong> to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Eden Prairie, Minnesota. In this role, you will play a key part in delivering exceptional service to members and providers while addressing their inquiries and concerns. If you are skilled in communication, problem-solving, and building strong relationships, this position offers a rewarding opportunity to make a positive impact.<br><br>Responsibilities:<br>• Resolve customer inquiries efficiently by addressing concerns on the first call and navigating through computer systems to provide accurate information.<br>• Communicate effectively and positively to foster strong relationships with members and providers.<br>• Actively listen and ask relevant questions to identify customer needs while accurately documenting information in internal systems.<br>• Investigate complex issues using multiple databases and collaborate with support teams to ensure timely resolution.<br>• Partner with colleagues to address escalated concerns and deliver solutions.<br>• Meet established performance metrics, including call quality, efficiency, customer satisfaction, and attendance.<br>• Exhibit empathy and professionalism while responding to customers and building rapport.<br>• Apply critical thinking to analyze problems and develop effective solutions.<br>• Maintain accurate records and perform data entry tasks as required.<br>• Schedule appointments and manage correspondence through email and other communication channels.
We are looking for a skilled Dispatcher to join our team on a long-term contract basis in Plymouth, Minnesota. This role involves coordinating service requests, managing technician routes, and ensuring customer needs are met efficiently. If you excel in multi-tasking and communication, this is an excellent opportunity to contribute to a dynamic and fast-paced environment. If interested, please call our office today - (952) 473-0442. <br> Responsibilities: • Coordinate daily service requests and technician schedules across multiple regions. • Monitor service technician routes and address emergency needs with district service managers. • Communicate with customers directly to clarify service requirements and exceptions. • Utilize auto-routing systems while managing manual scheduling during high-demand periods. • Provide occasional support to the service intake team by handling incoming technician calls. • Collaborate with technicians and service managers using tools like Teams and Outlook. • Maintain accurate records and notes in ticketing systems such as Solomon and Astea. • Adapt to new systems and software as required, ensuring seamless transitions. • Prioritize tasks effectively to address competing demands, including urgent customer needs. • Work efficiently under pressure while interacting with diverse personalities and strong industry professionals.
We are seeking a ServiceNow Support Specialist to assist with managing and resolving user inquiries via the ServiceNow platform. Key Responsibilities: Respond to and resolve ServiceNow tickets related to training inquiries Troubleshoot platform issues and escalate complex problems Provide guidance on ServiceNow usage Support administrative tasks such as printing/shipping materials and coordinating room logistics Top 3 Requirements: Proven experience using ServiceNow (SNOW) Strong sense of urgency and responsiveness Excellent communication skills Ideal Candidate: A detail-oriented, customer-focused detail oriented with a background in IT service management tools and a proactive approach to problem-solving.
<p>We are looking for a detail-oriented Operations Coordinator to join our team in Eden Prairie, Minnesota. This long-term contract position offers the opportunity to support key office functions while ensuring smooth day-to-day operations. The ideal candidate will excel in customer service, communication, and logistics, playing a vital role in the efficient execution of organizational processes. Spanish Bilingual Prefered! </p><p><br></p><p>Responsibilities:</p><p>• Manage inbound calls and provide exceptional customer service to address inquiries and resolve issues.</p><p>• Schedule appointments and coordinate logistics to ensure timely and accurate operations.</p><p>• Process invoices and payments while maintaining compliance with company policies and procedures.</p><p>• Oversee shipping and transportation services, ensuring adherence to quality standards and timelines.</p><p>• Utilize spreadsheets and Microsoft Office Suites to track and manage operational data.</p><p>• Support call center functions by prioritizing tasks and maintaining efficiency under time constraints.</p><p>• Collaborate with team members to execute standard operating procedures and improve processes.</p><p>• Monitor and maintain quality standards across all office functions and operational activities.</p><p>• Develop creative solutions to enhance operational workflows and achieve organizational goals.</p><p>• Ensure compliance with company policies while fostering effective communication and interpersonal relationships.</p>
About the Role: You’ll play an essential role by connecting with end-users of company products to ensure their product experience is positive. The position includes a mixture of outgoing and incoming calls, product complaint handling, overseeing our website chat functionality, and supporting the Patient Assistance Program to provide supplies to individuals in need. Candidates must be bilingual in Spanish and English to effectively communicate with a diverse consumer base and deliver exceptional service. <br> Key Responsibilities: High-volume outgoing calls to consumers already using our products. Conduct inbound call support for consumer inquiries. Communicate professionally on sensitive healthcare topics such as anatomical functions. Stay updated on product knowledge, competing products, and market dynamics. Demonstrate expertise in handling all consumer inquiries for healthcare supplies. Thoroughly document consumer interactions and profiles in CRM systems with attention to data quality. Identify sales opportunities during service calls and collaborate with the Consumer Sales team. Work toward achieving call and quality targets. Generate reports and fulfill additional duties as assigned.
We are offering an exciting opportunity for a Tax Manager - Public in Golden Valley, Minnesota, 55427, United States. This role involves managing multiple high-level tax engagements, formulating and delivering innovative tax planning, and providing client service. You will be identifying and capitalizing on business opportunities, working with staff to ensure tax returns are completed correctly, and performing research on tax topics. <br><br>Responsibilities:<br><br>• Manage multiple high level tax engagements ensuring effective execution and delivery<br>• Develop and implement innovative tax planning strategies<br>• Provide exceptional client service and foster business opportunities within our current client base<br>• Work collaboratively with staff to ensure individual and business tax returns are completed correctly and timely<br>• Analyze tax situations from various perspectives to apply the maximum tax benefit<br>• Conduct research on various tax topics and draw conclusions<br>• Lead, develop and mentor team members to enhance their skills<br>• Work with high level clients and review tax returns for accuracy<br>• Participate in business development and community involvement activities<br>• Understand the mindset of a business owner with entrepreneurial spirit<br>• Deliver exceptional customer service to our clients<br>• Participate in coaching employees and career development<br>• Stay up-to-date on the ever-changing tax industry’s regulations and policies.
We are looking for a success-driven Human Resources Assistant to join our team in Saint Paul, Minnesota. This is a long-term contract position that offers a hybrid work arrangement, combining both in-office and remote days. The role provides an excellent opportunity to gain hands-on experience across various HR functions, including benefits administration, employee relations, and organizational support.<br><br>Responsibilities:<br>• Assist retirees and employees with benefit enrollment processes, including COBRA plans and day-to-day plan updates.<br>• Handle incoming forms and physical materials by organizing and categorizing them efficiently.<br>• Support the team in auditing enrollments and processing changes in employee status.<br>• Provide conflict resolution and maintain a positive rapport with employees and retirees.<br>• Collaborate with benefit specialists to ensure seamless communication and support.<br>• Take responsibility for mailing letters and conducting daily audits for accuracy.<br>• Act as a floater to provide backup support for various HR functions as needed.<br>• Participate in end-to-end system testing to ensure functionality and accuracy.<br>• Maintain strong organizational skills to streamline processes and manage documentation.<br>• Contribute to the overall positive and respectful team environment through effective communication and teamwork.
<p>We currently have a short term contract opening for an intelligent, highly-skilled Receptionist in a growing company. This dynamic opportunity offers a stimulating work environment with fulfilling challenges and is based in the south west, Minnesota region. Are you a motivated self-starter who can handle multiple projects at once? Then this Receptionist position is the opportunity for you. What you get to do every day:</p><ul><li>Manage various office files and provide general office filing support</li><li>Oversee and answer all incoming phone calls</li><li>Order office and kitchen supplies</li><li>Employ strong prioritization skills and a sense of urgency</li><li>Manage various office files and provide general office filing support</li><li>Be a welcoming presence for visitors</li><li>Assist other administrative staff with support overflow work, including word processing, data entry and Internet research tasks</li><li>Arrange, review, and distribute incoming mail according to specified procedures</li></ul>
<p>Our downtown Minneapolis law firm client is seeking a detail-oriented Legal Assistant with strong Litigation experience to join their team. As a Legal Assistant, you will prepare various legal documents, manage electronic client files, and provide high-quality administrative support to busy Attorneys. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Preparation of legal correspondence, agreements, and documents, including conversions and comparisons of documents and manipulation of PDF files</p><p>• Electronic filing of pleadings and other documents in local and national state, federal, and appellate courts</p><p>• Docketing of court orders, schedules, and other litigation requirements</p><p>• Management of electronic client files, including pleadings and indices, along with original client documents and pleadings</p><p>• Review and finalization of time entries for attorneys and paralegals and handling of client invoices</p><p>• Provision of general legal administrative support, including managing calendars, scheduling and coordinating attorney and client meetings, conferences and depositions, and handling routine correspondence</p><p>• Using Case Management Software and Microsoft Office Suites for various tasks</p><p>• Delivering quality, responsive customer service to clients, attorneys, and team members.</p><p><br></p><p>Position offers fantastic benefits, including: health, dental, 401k, profit sharing, PTO</p>
We are looking for an experienced Billing Supervisor/Manager to lead and oversee the Accounts Receivable (AR) Billing team in Saint Paul, Minnesota. This role is critical in ensuring that billing operations are timely, accurate, and aligned with company policies, contractual obligations, and industry standards. The ideal candidate will possess strong leadership skills, expertise in billing processes, and a commitment to delivering exceptional customer service.<br><br>Responsibilities:<br>• Provide strategic leadership to the billing team, promoting best practices and ensuring accurate and timely invoicing.<br>• Oversee daily billing operations, including task assignment, data monitoring, and compliance with company policies.<br>• Collaborate with project managers to prepare, review, and adjust pre-bill documents, ensuring alignment with contract terms.<br>• Manage and resolve complex customer billing issues, acting as a point of escalation for both internal and external stakeholders.<br>• Conduct thorough audits of billing processes to verify compliance with accounting standards and contractual guidelines.<br>• Work closely with corporate accounting to obtain necessary documentation, such as insurance or fringe details, to support billing activities.<br>• Lead initiatives to streamline billing procedures and enhance accuracy, minimizing operational inefficiencies.<br>• Supervise, mentor, and develop a team of billing specialists, fostering a culture of growth and collaboration.<br>• Assist with contract preparation, change orders, and pre-qualifications to support accurate billing.<br>• Participate in cross-functional projects focused on process improvement and organizational efficiency.
<p>The Sr Accountant is responsible for working with the Accounting Manager and closely with the Project Management function to accurately account for the cost, billing, and profitability of assigned projects. The Sr Accountant will provide Project Managers with accurate financial information.</p><p><br></p><p>Essential Functions</p><p><br></p><p>Primary Responsibilities/Duties</p><p>Maintain project-related records, including contracts, change orders and budgets</p><p>Assist project management with investigation of variances of actual project cost versus budget</p><p>Analyze project budget line items to determine necessary budget change orders</p><p>Regular follow up with project managers on aged change orders</p><p>Review and analyze projected versus actual billings.</p><p>Attend and participate in monthly review meetings with project managers</p><p>Work with the internal Project Management Teams to prepare monthly billings</p><p>Issue monthly progress billings</p><p>Research and resolve problems to ensure timely and accurate billing</p><p>Deposit daily cash receipts and ensure accurate application to outstanding invoices</p><p>Make customer inquiries on past due accounts (phone, email, and tracking)</p><p>Develop and maintain lien documentation on portfolio of current projects</p><p>Work with project managers to reclass miscoded job expenses</p><p>Support Accounts Payable with invoice entry and purchase order matching</p><p>Assist with preparation of monthly Sales & Use Tax reporting</p><p>Issue timely and accurate weekly and monthly reports</p><p>Assist with balance sheet reconciliations</p><p>Assist with annual audit for job related inquiries</p><p>Provide quality customer service to our internal and external customers</p><p>Look for and establish opportunities to streamline and optimize processes</p><p>Provide back up to Accounts Payable</p><p>Other special projects as assigned</p>
<p>We are looking for an experienced Accounts Receivable Specialist to join our client's team in St Louis Park, Minnesota. In this Contract-to-permanent role, you will play a key part in ensuring accurate and timely resolution of customer payment disputes across multiple business lines, including Warehouse, Foodservice, and Direct Store Delivery. This position offers an opportunity to collaborate with customers and internal teams to enhance processes and improve overall efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Investigate and resolve payment disputes, ensuring compliance with company policies and authorization limits.</p><p>• Communicate with customers to address partial payments and unknown disputes, providing clear explanations and solutions.</p><p>• Document dispute research and findings accurately using designated systems.</p><p>• Review automated cash application results to identify and address systemic issues such as unearned discounts or minor discrepancies.</p><p>• Conduct root cause analysis and collaborate with internal teams to minimize recurring disputes.</p><p>• Prepare written and verbal communications to present dispute findings to customers and sales teams.</p><p>• Support centralized team operations by resolving disputes across various business lines.</p><p>• Identify opportunities to streamline processes and create documentation for training purposes.</p><p>• Build and maintain strong relationships with internal and external stakeholders to improve collaboration.</p><p>• Participate in regular accounts receivable business review meetings and communicate updates to supervisors as needed.</p><p><br></p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration.</p>
We are looking for a dedicated Key Account Manager to lead janitorial operations for a major client in St. Paul, Minnesota. This role involves managing a large team, ensuring service excellence, maintaining compliance with contractual obligations, and fostering strong client relationships. The ideal candidate will possess leadership experience in facilities or service management, financial expertise, and a commitment to driving operational improvements.<br><br>Responsibilities:<br>• Oversee recruitment, onboarding, training, and performance management processes for janitorial staff.<br>• Supervise daily operations, ensuring compliance with contracts, safety standards, and client expectations.<br>• Conduct routine inspections of work sites to ensure quality and address any issues promptly.<br>• Maintain regular communication with clients through production meetings to address concerns and provide updates.<br>• Prepare and manage operational reports, including documentation of incidents and accidents.<br>• Develop and implement preventive maintenance programs and strategies to enhance cleaning methods.<br>• Monitor budgets, forecasts, and profit margins, ensuring accurate financial reporting and invoice reconciliation.<br>• Negotiate and manage service contracts to ensure compliance and financial viability.<br>• Act as the primary point of contact for client inquiries, providing timely responses and exceptional service.<br>• Identify opportunities for operational improvements, including staffing efficiency and service quality enhancements.
<p>***100% onsite Minneapolis, MN. Heated parking provided!***</p><p><br></p><p>Robert Half has a client that is looking for an experienced Systems Administrator to play a key role in modernizing IT infrastructure and enhancing systems across their organization. In this role, you will lead critical initiatives in cloud migration, security improvements, and enterprise software implementation, while collaborating across departments to align technology solutions with business objectives.</p><p><br></p><p>Responsibilities:</p><p>• Manage and optimize hybrid IT environments, including on-premises and cloud systems such as Windows Servers, and Entra ID.</p><p>• Lead the migration from legacy Active Directory systems to Entra ID.</p><p>• Oversee enterprise applications, including Microsoft 365, Mimecast, and Intune, ensuring optimal functionality and user access.</p><p>• Plan and execute SharePoint intranet migration projects, improving architecture and usability.</p><p>• Implement IT service management processes, including asset and configuration management, change management, and user account provisioning.</p><p>• Monitor system performance metrics and ensure stability across infrastructure components.</p><p>• Support and mentor Help Desk staff, assisting with escalated technical issues and providing end-user training.</p><p>• Enhance security measures by enforcing Group Policies, coordinating with 3rd parties for incident response, and maintaining compliance across endpoints and servers.</p><p>• Lead modernization projects such as transitioning endpoint management to Intune and migrating outdated server systems.</p><p>• Collaborate with cross-functional teams to create automation solutions using tools like Power Automate and Power BI.</p><p><br></p><p>ANYONE INTERESTED SHOULD CONTACT ROBERT BROMMEL AT 612-503-4032 FOR MORE DETAILS</p>
