We are looking for an experienced Application Support Specialist to manage and maintain a suite of Microsoft-based enterprise applications. This contract-to-permanent position is based in Lowell, Massachusetts, and offers the opportunity to work on diverse systems while collaborating with internal teams to enhance application performance. The ideal candidate will have a strong background in system integrations, troubleshooting, and user access management.<br><br>Responsibilities:<br>• Deliver Tier II support for a variety of Microsoft-based business applications, ensuring quick and effective resolution of issues.<br>• Administer and troubleshoot user authentication and configurations within Okta, maintaining secure access across systems.<br>• Facilitate integrations between internal platforms and third-party systems, ensuring seamless functionality.<br>• Utilize SQL to query databases, troubleshoot issues, and validate data integrity without engaging in development activities.<br>• Collaborate with internal stakeholders to identify and resolve application performance issues.<br>• Monitor and support various software applications, ensuring they operate efficiently.<br>• Maintain Active Directory configurations and permissions to support enterprise operations.<br>• Provide technical guidance on Dell and Cisco technologies, ensuring hardware compatibility with supported applications.<br>• Contribute to system upgrades and application enhancements to optimize user experience.
<p>We are looking for a dedicated Desktop Support Analyst to provide first-line technical assistance to users in a dynamic environment. In this role, you will address hardware, software, and network-related issues, ensuring timely resolution and escalating more complex problems to higher support levels. The ideal candidate is proactive, detail-oriented, and committed to delivering exceptional customer service.</p><p><br></p><p>Responsibilities:</p><p>• Troubleshoot and resolve basic hardware and software issues involving Windows and Microsoft 365 applications.</p><p>• Address network connectivity problems, including Wi-Fi and Ethernet, ensuring systems are operational.</p><p>• Document and track all technical issues using the ticketing system while adhering to established timelines.</p><p>• Escalate unresolved technical matters to Tier 2 or Tier 3 support teams for advanced troubleshooting.</p><p>• Assist with onboarding new users, including device setup and system configurations.</p><p>• Maintain accurate and detailed documentation for all troubleshooting processes and resolutions.</p><p>• Provide attentive and courteous technical support to users, ensuring a positive customer experience.</p><p>• Collaborate with team members to continuously improve support workflows and processes.</p>
We are looking for a skilled Help Desk/Desktop Support Analyst to provide high-quality technical assistance across multiple locations in Boston, Massachusetts. This long-term contract position requires a proactive, detail-oriented individual with strong expertise in Level 2 Desktop Support and a passion for delivering exceptional customer service. The role involves supporting both Mac and Windows environments, troubleshooting hardware and software issues, and ensuring smooth operation of IT systems.<br><br>Responsibilities:<br>• Deliver onsite IT support services three days a week at a pharmaceutical company and one day a week at another client location.<br>• Diagnose and resolve technical issues related to computers, networks, and software in Mac and Windows environments.<br>• Provide advanced troubleshooting and support for Office 365, Azure Active Directory, and Okta systems.<br>• Manage and resolve service desk tickets promptly, ensuring minimal disruption to users.<br>• Maintain and support printers, conference room technology, and audiovisual equipment.<br>• Collaborate effectively with team members to address IT challenges and improve system efficiency.<br>• Demonstrate a customer-centric approach while assisting users with technical issues.<br>• Ensure proper documentation of issues, solutions, and updates within the ticketing system.<br>• Stay updated on the latest AV and IT technologies to provide effective support.<br>• Organize and prioritize tasks to meet deadlines and client expectations.
Technical Support Team Lead<br>Location: Auburn, NH<br>Level: Experienced / Non‑Manager<br>Overview<br>The Technical Support Team Lead provides day‑to‑day operational oversight and acts as an extension of the Technical Support Manager. This role helps coordinate NOC/Technical Support activities, ensures SLA adherence, manages escalations, and drives consistency across support and remote monitoring operations related to customer wireless/DAS environments.<br>The Team Lead serves as a key decision point during daily operations, guiding team members, monitoring ticket flow, and ensuring timely communication and issue resolution.<br>Key Responsibilities<br><br>Support daily management of support operations, including ticket queues, monitoring tasks, and incident response.<br>Provide operational leadership to ensure work is prioritized in line with SLAs and business needs.<br>Serve as a primary escalation point for high‑priority or high‑impact customer issues.<br>Monitor SLA compliance, response times, and overall support quality.<br>Coordinate workload distribution and coverage during business hours and critical events.<br>Provide direction, guidance, and mentoring to support team members.<br>Track and manage critical customer issues through resolution, including communication and follow‑up.<br>Collaborate with internal teams (Development, DevOps, QA) to drive timely issue resolution.<br>Assist with refining and documenting support processes, workflows, and operational standards.<br>Contribute to reporting on support effectiveness, incident trends, SLA risks, and recurring issues.<br>Participate in post‑incident reviews and help identify corrective and preventative actions.<br>Ensure customer communications are clear, timely, and consistent.<br>Handle customer data, including PII, with appropriate security practices.<br>Work additional hours as needed to support SLA‑driven or time‑sensitive events.<br><br>Requirements<br><br>Degree in Computer Science, IT, Engineering, or equivalent experience.<br>5+ years in technical support, NOC operations, or software support.<br>Experience in a lead, senior, or acting supervisory capacity within a support organization.<br>Strong understanding of support operations, escalation management, SLAs, and customer‑impact prioritization.<br>Working knowledge of networking concepts, Linux systems, and software support workflows.<br>Proven ability to make operational decisions without direct managerial authority.<br>Strong organizational skills and ability to manage competing priorities.<br>Excellent verbal and written communication.<br>Ability to work independently while aligning with leadership direction.<br>High degree of flexibility and stress tolerance.
<p>We are looking for a Junior Help Desk Analyst to join our team in Lexington, Massachusetts. In this role, you will provide essential technical support to end-users, ensuring the smooth operation of hardware, software, and network systems. This is a long-term contract position offering an opportunity to expand your expertise in a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Address and resolve user-reported hardware, software, and network issues with efficient troubleshooting techniques.</p><p>• Identify problems by actively listening to users and conducting thorough research.</p><p>• Deliver step-by-step guidance to users, ensuring they understand and follow the solutions provided.</p><p>• Record detailed information about issues and resolutions in the ticketing system.</p><p>• Escalate advanced technical concerns to senior team members when necessary.</p><p>• Build and maintain a comprehensive understanding of company technology and support procedures.</p><p>• Stay informed about emerging technologies and incorporate new knowledge into daily tasks.</p>
We are looking for an experienced Operations Manager to drive and oversee various projects and initiatives within the operations department. This role will collaborate closely with senior leadership to ensure accurate reporting and effective communication to support decision-making processes. As part of a long-term contract position, the successful candidate will play an integral role in optimizing operations and delivering strategic results.<br><br>Responsibilities:<br>• Lead technical reporting efforts and manage ad-hoc project needs within the operations department.<br>• Analyze operational data and metrics, synthesize findings, and prepare comprehensive reports or presentations.<br>• Partner with senior leaders to align reporting and analytical needs with business objectives.<br>• Maintain regular communication with internal teams to stay updated on organizational practices and performance indicators.<br>• Develop innovative analytical approaches to address complex issues and create new metrics where gaps exist.<br>• Build consultative relationships with teams to understand strategic goals and reporting requirements.<br>• Coordinate key operations projects and initiatives that hold strategic importance for the business unit.<br>• Mentor and provide guidance to team members to support the execution of the operations strategy.<br>• Facilitate data-driven decision-making processes by delivering accurate and insightful reports.<br>• Undertake additional responsibilities as required to meet organizational needs.
<p>Our client, a global technology organization in the software development space, is seeking an experienced Corporate Trade Senior Manager to lead import and export compliance activities across the Americas. This is a highly visible role within a corporate headquarters environment, partnering closely with cross-functional leaders and senior executives.</p><p><br></p><p>This opportunity is ideal for professionals coming from Big 4 Indirect Tax, trade consulting, legal trade counsel, or select audit backgrounds with export compliance experience. The hiring manager has a Big 4 background and is open to strong consulting-to-industry transitions.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and manage import/export compliance programs across the Americas region</li><li>Ensure compliance with U.S. and international export, customs, and sanctions regulations</li><li>Serve as subject matter expert for export classification (CCL, USML), jurisdiction determination, and licensing</li><li>Support global trade compliance initiatives and internal policy alignment</li><li>Analyze import/export data to identify duty mitigation and savings opportunities</li><li>Partner with Supply Chain, Logistics, Tax, Finance, Legal, and site teams</li><li>Support trade compliance audits and internal assessments</li><li>Oversee trade compliance systems and support system enhancements and adoption</li><li>Develop and maintain trade compliance processes, procedures, and documentation</li><li>Deliver training to cross-functional teams on trade and export compliance requirements</li><li>Provide trade compliance support for M& A and due diligence activities</li></ul><p><br></p>
We are looking for an experienced Project Manager/Senior Consultant to join our team in Cambridge, Massachusetts. In this role, you will contribute to the development of cutting-edge curriculum for advanced manufacturing and industrial maintenance technicians. This is a contract-to-permanent position, offering an exciting opportunity to collaborate with design and development teams to create impactful educational materials. The role is fully remote, with occasional client visits based on location availability.<br><br>Responsibilities:<br>• Lead the design and development of comprehensive curriculum materials for advanced manufacturing and industrial maintenance technician courses.<br>• Work collaboratively with analysts and developers to transform design concepts into ready-to-use instructional packages.<br>• Develop course materials such as job aids, task lists, and classroom resources to support effective learning experiences.<br>• Ensure curriculum aligns with industry standards and addresses the needs of learners preparing for careers in advanced manufacturing.<br>• Utilize tools like Google Slides, Google Docs, and Articulate 360 to create high-quality instructional content.<br>• Incorporate practical applications such as programmable logic controllers, variable frequency drives, power distribution systems, and conveyor belts into the curriculum.<br>• Provide insights and expertise in instructional design within the tech and manufacturing sectors.<br>• Occasionally meet with clients to gather feedback and refine curriculum based on their requirements.<br>• Collaborate with leadership, including the Vice President and Director of Advanced Manufacturing, to align deliverables with organizational goals.<br>• Explore innovative technologies such as augmented reality to enhance the learning experience.
<p>We’re looking for an IT Manager with manufacturing experience to keep our systems running smoothly, securely, and on time—just like our production lines. This role will lead IT operations, support plant and corporate users, and partner closely with manufacturing, engineering, and leadership teams. You’ll oversee infrastructure, applications, vendors, and projects while translating business needs into practical, reliable technology solutions. Experience in manufacturing environments is a must, along with strong leadership, problem‑solving, and communication skills. Bonus points if you can fix a system issue before production notices—and still keep your cool when something inevitably breaks at 4:59 PM.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and support IT operations in a manufacturing environment (ERP, networks, systems, security)</li><li>Partner with plant and business leaders to improve efficiency, uptime, and data visibility</li><li>Manage vendors, projects, and continuous improvement initiatives</li></ul><p><strong>What We’re Looking For:</strong></p><ul><li>IT management experience in manufacturing or industrial settings</li><li>Strong understanding of ERP systems, infrastructure, and shop‑floor technology</li><li>A calm, solutions‑first mindset (and a sense of humor helps)</li></ul><p><br></p>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Cambridge, Massachusetts. In this role, you will provide hands-on IT support and troubleshooting services to ensure smooth operations for end-users. This is a long-term contract position offering an exciting opportunity to work within the health and biotech industry.<br><br>Responsibilities:<br>• Deliver onsite IT support to end-users, addressing hardware, software, and connectivity issues.<br>• Operate and manage IT kiosks to assist users with technical inquiries and resolutions.<br>• Administer and maintain systems using Windows 10, Office 365, Active Directory, and Azure.<br>• Respond to and resolve service desk tickets efficiently, ensuring timely solutions.<br>• Perform basic troubleshooting for IT systems to minimize downtime and improve user experience.<br>• Collaborate with team members to identify and implement improvements in IT support processes.<br>• Provide guidance and training to users on system functionalities and best practices.<br>• Monitor and report system performance issues to ensure optimal functionality.<br>• Maintain accurate documentation for system configurations, processes, and user requests.
<p>We’re seeking a full-time Web Experience Designer to join our client’s Marketing team onsite in the Burlington, MA area. In this role, you’ll shape and evolve user experience across both external websites and internal platforms. You will design user interfaces that clarify complex content, enhance existing systems, improve usability, and support a range of marketing initiatives. This is a fully onsite position with a salary of 95-110K. While it's a fully onsite position, our client offers a great work/life balance and boasts strong retention among its employees.</p><p><br></p><p>In order to be considered for this position, candidates must have a strong portfolio that includes clean designs, examples of their coding skills, and an explanation of their thought process. Preferred candidates will come from a B2B corporate background.</p><p><br></p><p>All web and marketing experiences are produced in-house, with an emphasis on purposeful design, clarity, and usability. Success is measured by achieving project goals, developing effective interfaces, and delivering on-brand user experiences.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Translate business and functional requirements into intuitive user experiences.</li><li>Analyze and improve existing systems, pages, and tools.</li><li>Produce wireframes and prototypes, then implement designs in code.</li><li>Present technical content clearly and accessibly.</li><li>Build responsive HTML emails using template systems.</li><li>Document project tasks, research, and test results.</li><li>Stay current with industry best practices and technology trends.</li><li>Collaborate with designers, writers, marketing teams, and developers.</li></ul><p><br></p>
We are looking for an experienced PowerFAIDS Consultant to support the development and optimization of financial aid systems and processes. This role will focus on ensuring compliance with regulatory changes, enhancing data integration, and implementing advanced features such as NetPartner. The consultant will also play a key role in creating documentation and training future team members. This is a long-term contract position based in Worcester, Massachusetts.<br><br>Responsibilities:<br>• Develop and maintain PowerFAIDS systems to align with federal and state financial aid regulations.<br>• Enhance data integration processes between CX, PowerFAIDS, and Jenzabar One for seamless information flow.<br>• Create and refine packaging formulas and batch award processes, including adjustments for federal student loan eligibility.<br>• Implement and optimize the NetPartner module to improve student portal functionalities, including Active Loan Acceptance and form submissions.<br>• Redesign business processes to accommodate non-financial aid applicants and external funding sources.<br>• Assess and improve PowerFAIDS functionality for managing financial aid statuses and non-term program processing.<br>• Facilitate disbursement processing and ensure accurate reporting for federal and state requirements.<br>• Utilize PowerFAIDS tools such as selection sets, algorithms, QC rules, and external updates to optimize system capabilities.<br>• Write comprehensive process documentation to support system usage and training.<br>• Provide guidance and training to ensure a smooth transition for new team members.
<p>We are looking for an experienced IT Manager to oversee and guide a small team of IT professionals. In this role, you will play a key part in managing and optimizing the organization's IT infrastructure, ensuring smooth operations across hardware, software, and network systems. The ideal candidate will have hands-on experience with various technologies and the ability to implement effective solutions.</p><p><br></p><p>Responsibilities:</p><p>• Configure, monitor, and maintain routing and switching systems to ensure reliable network connectivity.</p><p>• Implement and manage Ubiquiti network equipment, optimizing performance and security.</p><p>• Oversee the administration of Windows systems and Office 365 applications, ensuring consistent functionality and user satisfaction.</p><p>• Manage Active Directory and ensure proper access controls and permissions.</p><p>• Develop and maintain backup strategies to safeguard critical data and ensure disaster recovery readiness.</p><p>• Handle hardware and software installations, upgrades, and troubleshooting to support organizational needs.</p><p>• Configure and manage NAS technologies to enable efficient data storage and access.</p><p>• Ensure compliance with IT policies and procedures, maintaining documentation of system configurations and changes.</p>
<p>We are looking for an experienced IT Manager to oversee technology operations within the gaming industry in Nashua, New Hampshire. This role requires strong leadership and technical expertise to ensure seamless integration between gaming activities and IT systems. The ideal candidate will excel at managing infrastructure while supporting peak gaming schedules.</p><p><br></p><p>Responsibilities:</p><p>• Act as the primary liaison between operations and IT departments to ensure smooth communication and alignment.</p><p>• Develop and implement strategies to optimize IT systems for peak gaming activities.</p><p>• Manage and maintain Active Directory, ensuring secure and efficient system access.</p><p>• Oversee backup technologies to safeguard critical data and ensure business continuity.</p><p>• Configure and troubleshoot Cisco technologies to maintain reliable network performance.</p><p>• Supervise computer hardware installation and maintenance to support gaming systems.</p><p>• Establish and enforce configuration management practices to maintain system consistency.</p><p>• Monitor IT systems and proactively address issues to minimize downtime.</p><p>• Collaborate with stakeholders to revise and improve schedule rotations for high gaming activity periods.</p><p>• Train and mentor IT staff to enhance team performance and technical capabilities.</p>
