We are looking for a Collections Specialist to join a Financial Services organization in Tonawanda, New York in a Contract to Permanent capacity. This position focuses on commercial account recovery and client communication, supporting a high-volume portfolio in a fast-paced environment. The ideal candidate brings strong B2B collections experience, sound judgment, and a detail-oriented approach to relationship management with both clients and internal teams.<br><br>Responsibilities:<br>• Oversee a portfolio of commercial accounts, managing collection activity across a high-volume desk while keeping records current and organized.<br>• Communicate directly with clients through written updates and conversations to provide clear status reports on assigned accounts.<br>• Drive recovery efforts on placed accounts by following up consistently, negotiating appropriately, and escalating matters when needed.<br>• Conduct skip tracing and related research to locate businesses or responsible parties and support next-step collection activity.<br>• Coordinate referrals to legal counsel for accounts that require formal action, ensuring documentation is complete and timely.<br>• Contribute to department meetings and team initiatives, including sharing updates, presenting information, and supporting office projects as needed.<br>• Participate in training, seminars, and career development activities to strengthen collections knowledge and performance.<br>• Build strong working relationships across the department while supporting process improvements that enhance results for clients and the business.<br>• Foster long-term client partnerships through responsive service, attention to detail, and ongoing account oversight.