<p>We are looking for a dynamic Director of Revenue Cycle to lead and optimize patient access operations across multiple facilities in the Twin Cities area. This role requires strong leadership skills to drive operational efficiency, enhance the patient experience, and ensure adherence to regulatory standards. The position is onsite and involves regional travel. Salary Range: up to $105,000 plus bonus. If you are interested, please reach out to Nicole Dooner on LinkedIn or call 612-249-0277</p><p><br></p><p>Responsibilities:</p><p>• Oversee patient access operations across multiple facilities to ensure seamless processes and high-quality service.</p><p>• Identify and implement innovative solutions to enhance operational efficiency and improve patient experiences.</p><p>• Develop and maintain strong relationships with facility leaders to align organizational goals and strategies.</p><p>• Lead and mentor patient access teams, supporting skill development and building a leadership pipeline.</p><p>• Manage recruitment, onboarding, and training for leadership and patient access staff.</p><p>• Monitor team performance using KPIs and implement strategies for continuous improvement.</p><p>• Ensure compliance with regulatory guidelines and organizational policies across all patient access points.</p><p>• Oversee budget management and resource allocation to optimize financial performance.</p><p>• Drive employee engagement through effective communication strategies and morale-boosting initiatives.</p><p>• Lead and manage projects from initiation to completion, ensuring timely delivery and adherence to budget constraints.</p>
<p>We are seeking an experienced Payroll Supervisor, Manager, or Director to oversee payroll operations, HR systems, and benefits administration. This role requires a highly organized and detail-oriented individual with a strong understanding of payroll processes, employee benefits, and compliance standards. The ideal candidate will excel in managing complex systems and ensuring seamless operations across multiple functions. Salary up to $140K. If you are interested, please reach out to Steve Cashman on LinkedIn or call Steve at 612.446.5690.</p><p><br></p><p>Responsibilities:</p><p>• Supervise the implementation, maintenance, and performance of the HR Information System to ensure optimal functionality.</p><p>• Ensure the accuracy, security, and integrity of HR data while addressing system upgrades and troubleshooting issues.</p><p>• Train HR personnel and other users on system features and updates to improve efficiency.</p><p>• Oversee end-to-end payroll operations, guaranteeing timely and accurate employee compensation.</p><p>• Manage payroll records, deductions, and compliance with tax and labor laws.</p><p>• Collaborate with Finance and Accounting teams to address payroll-related matters and ensure alignment.</p><p>• Administer employee benefits programs, including health, dental, vision, retirement, and wellness initiatives.</p><p>• Conduct annual benefits enrollment processes and communicate updates to employees effectively.</p><p>• Develop and revise HR policies and procedures to comply with legal requirements and industry standards.</p><p>• Support talent acquisition, onboarding, and employee development strategies to enhance workforce capabilities.</p>
<p>We are seeking a highly organized and proactive Office Manager to join our growing organization. In this position, you will be responsible for overseeing the daily operations of our office, managing administrative tasks, and ensuring a productive and professional work environment. The Office Manager will play a vital role in supporting staff and executives while ensuring the office runs efficiently and smoothly.</p><p> </p><p><strong>Responsibilities:</strong></p><ol><li>Oversee and manage general office operations, including supply inventory, equipment maintenance, and vendor relationships.</li><li>Provide ongoing support to staff and executives, including scheduling, meeting coordination, and operational tasks.</li><li>Supervise and maintain office procedures, ensuring compliance with company standards.</li><li>Greet and assist visitors, vendors, and clients with a warm and professional demeanor.</li><li>Handle inbound and outbound mail, including courier services and document management.</li><li>Organize and manage office events, meetings, conference calls, and team-building activities.</li><li>Prepare, edit, and manage reports, documents, and spreadsheets.</li><li>Ensure the office environment remains organized, clean, and conducive to productivity.</li><li>Oversee the administrative team, align schedules to ensure front desk is always covered, helping with miscellaneous administrative tasks, and ordering office supplies. </li><li>Support all communications, ensuring social media consultants are proactive in their workload. </li><li>Communicating with property and insurance brokers. Retain Vendor relations. </li></ol><p> </p>
<p>We are looking for an experienced IT Infrastructure Manager to oversee and support the technology systems across multiple locations. This role focuses on managing IT operations, ensuring system stability, and driving alignment between technology solutions and business goals. The ideal candidate will lead a team, collaborate with business leaders, and maintain a robust IT infrastructure to support critical operations.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and support IT systems, including networks, servers, enterprise applications, and backups, ensuring seamless operations.</p><p>• Lead and mentor a small team of IT professionals, providing guidance and handling escalations when necessary.</p><p>• Develop and enforce IT policies, procedures, and standards to ensure compliance and system security.</p><p>• Manage vendor relationships and oversee contracts, licensing, and service agreements to optimize costs and standardize operations.</p><p>• Collaborate with business leaders to assess technology needs and implement scalable solutions.</p><p>• Execute day-to-day IT tasks such as system maintenance, troubleshooting, user support, and incident resolution.</p><p>• Maintain an IT infrastructure roadmap, including lifecycle management of hardware, software, and end-user devices.</p><p>• Coordinate on-call coverage, oversee after-hours maintenance, and ensure prompt resolution of critical incidents.</p><p>• Partner with third-party providers to balance internal staffing and outsourced services effectively.</p><p>• Conduct performance evaluations, staff coaching, and regular one-on-one meetings to foster team growth.</p>
<p>We are looking for an experienced Infrastructure Lead/Manager to join a growing team in Roseville, Minnesota. In this role, you will oversee critical IT operations, focusing on security, systems management, and network technologies. This is an excellent opportunity to contribute to a dynamic organization while implementing innovative solutions and driving strategic initiatives. This role will manage 1 person. They offer a phenomenal benefits package which includea a significant contribution yearly to your 401k plan as well as a very generous yearly bonus!</p><p><br></p><p>Responsibilities:</p><p>• Design and manage hybrid cloud and on-premises infrastructure, including Microsoft Azure, Entra ID, Active Directory, and networking systems.</p><p>• Administer VMware virtualization platforms, including Horizon View deployments, ESXi clusters, storage configurations, and host management.</p><p>• Oversee endpoint security tools such as Crowdstrike, ThreatLocker, and Abnormal AI while conducting vulnerability assessments and responding to incidents.</p><p>• Lead major IT projects, including custom software development, application maintenance, and integration of homegrown solutions.</p><p>• Coordinate network expansions for multiple office locations, including hardware setup and vendor collaboration.</p><p>• Provide advanced support for helpdesk issues, including participation in an after-hours on-call rotation.</p><p>• Develop and maintain documentation, including runbooks, escalation procedures, and security policies.</p><p>• Evaluate and onboard third-party vendors for managed services and backup solutions.</p><p>• Mentor less experienced IT staff and contribute to long-term strategic planning and technology initiatives.</p>
We are looking for a skilled Systems Administrator to manage and optimize our technology infrastructure in Plymouth, Minnesota. In this role, you will ensure the seamless operation of computer systems and servers while addressing hardware and software issues to minimize disruptions. Your expertise will contribute to enhancing system performance and supporting the organization’s technological needs.<br><br>Responsibilities:<br>• Configure, maintain, and ensure the reliable operation of computer systems, servers, and network equipment.<br>• Install and upgrade hardware and software components while automating processes to improve efficiency.<br>• Perform diagnostics to identify and resolve hardware and software errors, documenting solutions for future reference.<br>• Monitor system performance, execute backups, and ensure all equipment meets operational standards.<br>• Research and evaluate vendor products and emerging technologies to recommend improvements.<br>• Develop user training materials and provide guidance on software and hardware usage.<br>• Implement and oversee backup operations, disaster recovery plans, and data protection procedures.<br>• Plan for storage capacity, database performance, and overall system scalability.<br>• Collaborate with vendors to address defective hardware or software issues and request services.<br>• Assist internal users with troubleshooting computer systems and escalate unresolved issues to management.
<p>We are looking for an experienced Sr. Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will provide outstanding support to residents, businesses, and visitors by delivering accurate information and handling service requests efficiently. You will act as a crucial resource for both our clients and our team. In this higher-level role, you’ll handle an advanced and diverse set of customer inquiries on products, services, and processes—serving as an escalation point and a subject-matter expert for colleagues. Your strong communication, problem-solving skills, and technical flexibility will ensure a seamless service experience for a wide range of demographics.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to escalated or complex customer inquiries via phone, email, chat, and in-person channels.</li><li>Provide expert advice and tailored solutions for a broad range of issues, demonstrating thorough knowledge of our products, services, policies, and the specific needs of the Minneapolis community.</li><li>Utilize CRM systems, online resources, and emerging technology (including AI tools) to efficiently resolve customer issues.</li><li>Handle difficult situations and resolve complaints, aiming to deliver a positive customer outcome.</li><li>Collaborate with internal teams to improve customer experience, identify process improvement opportunities, and ensure the highest quality of service.</li><li>Maintain accurate and detailed records of customer interactions in accordance with regulatory and privacy guidelines.</li></ul>
<p>We are looking for a<strong> Sr. Customer Service Representative</strong> to join our team in Minneapolis, MN. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle escalated customer issues requiring higher-level problem solving and judgment.</li><li>Provide guidance and mentorship to customer service representatives.</li><li>Respond to inquiries via phone, email, chat, or in person with professionalism and accuracy.</li><li>Research and resolve account, billing, product, or service‑related questions.</li><li>Document interactions and updates in the CRM or internal systems.</li><li>Identify process inefficiencies and recommend improvements.</li><li>Assist with training new hires or cross‑training existing staff.</li><li>Monitor service metrics and ensure adherence to quality standards.</li><li>Collaborate with internal teams (operations, sales, technical support) to resolve customer needs.</li><li>Handle high‑priority or time‑sensitive cases with urgency.</li><li>Maintain strong knowledge of company products, services, and policies.</li><li>Support team leads and supervisors with special projects as needed</li></ul><p><br></p>
