<p>This <strong>entry-level</strong> role supports operational activities across various enterprise systems related to <strong>manufacturing, supply chain, finance, and commercial operations</strong>. The analyst will collaborate with both technical and business teams to resolve issues, assist with system enhancements, and support integration efforts. This position offers an excellent opportunity to gain <strong>broad exposure to enterprise IT systems</strong> within a multinational organization.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Support daily operations of enterprise applications, integrations, and data workflows</li><li>Troubleshoot and resolve system or data-related issues with internal and external stakeholders</li><li>Execute configuration updates, system checks, and user-requested changes under guidance</li><li>Assist with onboarding processes for partners, users, or data feeds</li><li>Participate in testing and validation of system updates and project rollouts</li><li>Create and maintain documentation for standard operating procedures and user support</li><li>Monitor system dependencies including certificates, file transfers, and scheduled tasks</li><li>Collaborate with global IT and business teams to ensure application reliability</li><li>Comply with internal controls, data governance standards, and regulatory requirements (e.g., SOX, GDPR)</li></ul><p><br></p>
<p>The IT Apple Support and End User Support Professional is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools.</p><p><br></p><p><em>Primary duties/responsibilities: </em></p><p>Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management.</p><p>Offer live support through phone, chat, or email.</p><p>Build strong relationships with customers by sharing a passion for Apple products.</p><p>Collaborate with team members and participate in training sessions to improve technical skills.</p><p>Assist in creating online support experiences for Apple, including editing content and designing user interfaces.</p><p>Maintain and update deployment workflows to align with OS upgrades and security policies.</p><p>Automate provisioning processes for new hires and device refresh cycles.</p><p>Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics.</p><p>Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365).</p><p>Support remote users via MDM tools and remote desktop platforms.</p><p>Ensure that macOS devices meet enterprise security standards.</p><p>Apply OS patches and security updates in coordination with IT security teams.</p><p>Monitor compliance using endpoint management dashboards and audit logs.</p><p>Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements.</p><p>Maintain accurate records in ServiceNow or equivalent ITSM platforms.</p><p>In addition to supporting the Apple environment, assist end users with company laptops.</p><p>Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined </p>
<p>We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support. </p><p><br></p><p>Responsibilities</p><p>• Provide comprehensive Level 1 and 2 desktop and software support to staff</p><p>• Manage user and asset tasks effectively</p><p>• Monitor work emails even after office hours to respond to any emergencies promptly</p><p>• Participate actively in global IT projects to ensure seamless execution</p><p>• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution</p><p>• Maintain detailed documentation of all procedures and infrastructure</p><p>• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks</p><p>• Provide support via e-mail, phone, and in-person, escalating issues when necessary.</p>
The Service Desk Analyst is responsible to provide courteous, accurate and prompt support to our internal customers. This positions day-to-day activities include utilizing technical troubleshooting skills to solve technical incidents, requests and problems in addition to systematically answering phone calls, voicemail, responding to email, conducting online chat and face-to-face desk-side support. The Service Desk Analyst provides clear documentation of each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department. <br><br>Responding to requests for help from customers.<br>Troubleshooting and resolving difficult technical issues effectively and efficiently.<br>Prioritizing, evaluating, resolving and escalating calls as required.<br>Providing appropriately detailed and timely follow-up support with customers.<br>Submitting accurate and well-documented solutions consistently for inclusion in the knowledge base.<br>Recording every interaction with a customer into the service management system.<br>Instructing customers in the use of hardware, software and manuals.<br>Configuring and distributing hardware and software to customers in a timely manner.<br>Installing hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines.<br>Loading specified software packages such as operating systems, word processing and all proprietary software programs into personal computers.<br>Configuring and troubleshooting network hardware and communication equipment, operating systems and personal computers.<br>Interacting with Active Directory for Moves, Adds, and Changes.<br>Configuring and maintaining VDI pools and troubleshooting issues with VDI.<br>Entering commands and observing system functions to verify correct system operation.<br>Recommending or performing minor remedial actions to correct problems identified.<br>Providing updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication<br>Monitoring new technologies and/or updates required to support the various systems currently in operation.<br>Self-assigning and monitoring progress of work, reporting progress to the Service Desk Manager on a regular basis.<br>Be on call for after-hours coverage as listed on a rotation schedule or as needed.<br>Maintaining medical confidentiality.<br>Performing miscellaneous duties as assigned as assigned by management.<br><br>QUALIFICATIONS<br><br>Ability to follow instructions and respond to managements’ directions accurately.<br>Proven skills in advanced computer troubleshooting, analysis, critical thinking and problem solving skills.<br>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.<br>Demonstrated skills in accuracy and thoroughness paying close attention to detail. Looks for ways to improve and promote quality and monitors own work to ensure quality...
<p>We are seeking a highly skilled and detail-oriented Senior Business Analyst to support the design, enhancement, and continuous improvement of our Global Portal<strong>.</strong> This role will partner closely with Product Management, IT, Operations, and Business Stakeholders to define and deliver solutions that drive exceptional digital experiences for our customers.</p><p>The ideal candidate has deep experience in end-to-end process mapping, requirements gathering and documentation, and translating business needs into clear, actionable user stories and use cases. The Sr. BA will play a pivotal role across the solution lifecycle—from ideation to implementation, testing, training, and post-launch support.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Elicit, analyze, and document business, functional, and non-functional requirements through workshops, stakeholder interviews, process analysis, and existing system reviews.</li><li>Create detailed current and future state process maps, identifying gaps, inefficiencies, and opportunities for automation and optimization.</li><li>Develop and maintain comprehensive use cases and process flows in collaboration with cross-functional teams.</li><li>Facilitate alignment between Product Management, Development, QA, and Stakeholders to ensure clear understanding of requirements and priorities.</li><li>Support User Acceptance Testing (UAT)/Operational Readiness Testing (ORT) through test case creation, execution support, and validation of requirements.</li><li>Lead or support training, knowledge transfer, and documentation efforts for internal users and external customers when needed.</li><li>Serve as a subject matter expert (SME) for the Global Portal, ensuring a cohesive and consistent customer experience across products and regions.</li><li>Partner with change management teams to ensure business readiness and successful adoption of portal enhancements.</li><li>Collaborate with Product and Program Managers to track delivery status, mitigate risks, and manage scope changes.</li></ul><p> </p>
We are looking for a highly skilled Systems Analyst to join our team in Stamford, Connecticut. This long-term contract position offers an excellent opportunity to leverage your expertise in system analysis, Active Directory, and compliance within an enterprise environment. The ideal candidate will bring a strong understanding of federal regulations and technical proficiency to help drive solutions and improve processes.<br><br>Responsibilities:<br>• Analyze and document business requirements to ensure alignment with organizational goals.<br>• Manage and maintain Active Directory systems, ensuring security and functionality.<br>• Collaborate with stakeholders to design and implement technical solutions.<br>• Perform detailed system analysis to identify areas for improvement and optimization.<br>• Ensure compliance with federal regulations and organizational policies.<br>• Utilize SIEM tools to monitor and enhance system security.<br>• Work with Microsoft SQL Server to support database-related tasks and processes.<br>• Provide technical expertise and troubleshooting support for IBM systems.<br>• Create clear and comprehensive documentation for systems and processes.<br>• Coordinate with cross-functional teams to support project delivery and system integration.
<p><strong>Job Title: AWS Data Analyst</strong></p><p> <strong>Location: Princeton, New Jersey (Hybrid 2-3x a week)</strong></p><p> <strong>Employment Type: </strong>6-month contract </p><p><strong>Overview:</strong></p><p> We are seeking a skilled <strong>AWS Data Analyst</strong> to join our team. This role involves collecting, cleaning, and interpreting large datasets to uncover patterns and insights that inform strategic business decisions. The successful candidate will communicate findings through reports and dashboards, collaborating with stakeholders across the organization.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Extract, clean, and analyze large datasets from diverse sources.</li><li>Write and optimize complex SQL queries for data retrieval and analysis.</li><li>Develop and maintain dashboards and reports for business stakeholders.</li><li>Utilize AWS services such as S3, Redshift, Athena, and Glue for data processing and analysis.</li><li>Collaborate with cross-functional teams to understand data needs and deliver actionable insights.</li><li>Ensure data integrity, consistency, and security across platforms.</li><li>Identify trends, anomalies, and opportunities to support data-driven decision-making.</li></ul><p><br></p>
<p>We are in search of a proficient Business Systems Analyst to join our team in the insurance industry. The position is based in Central, New Jersey. In this role, you will be expected to collaborate with various teams and stakeholders, analyze and document requirements, and provide ongoing support for implemented systems.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Engage with business stakeholders to collect, scrutinize, and document requirements.</p><p>• Convert business requirements into comprehensive functional and technical specifications.</p><p>• Collaborate intensely with development, QA, and IT teams to guarantee the successful execution of technology solutions.</p><p>• Conduct data analysis to spot trends and offer actionable insights.</p><p>• Lead workshops, meetings, and discussions to ensure project alignment.</p><p>• Create and uphold project documentation, including business requirements, process flows, and user stories.</p><p>• Support User Acceptance Testing and offer continuous support for systems in use.</p><p>• Use business analysis tools such as Atlassian Jira and Confluence effectively.</p><p>• Apply Agile and Scrum methodologies in project management.</p><p>• Conduct business process modeling and data analysis.</p><p>• Leverage proficiency in SQL and data analysis tools.</p><p>• Understand and apply insurance processes, terminology, and regulations.</p>
Job Details: - Technical and end user operation management of data warehouse and business intelligence infrastructure on day-to-day basis - Full responsibility of new development tasks to expand functionality of current data warehouse including dashboards/reports - Working with Finance to gather/analyze reporting requirements (Business Analysis) - Presenting technical solutions for new business requirements to manager and final technical implementation - Actively supporting end users and error management of data warehouse with dashboards/reports - Organizing technical and end user testing for final deployments to different technical environments - Creating/maintaining technical and end user documentation - Second technical contact for Business Intelligence
<p>The SAP Functional Expert – Group Reporting will be responsible for designing, configuring, and supporting the SAP S/4HANA Group Reporting (Consolidation) module as part of a multi-year global ERP transformation program. This role will ensure alignment of financial consolidation processes across global entities, supporting real-time, compliant, and transparent financial close and reporting activities. The position requires deep expertise in group reporting, intercompany eliminations, consolidation of investments, and integration with SAP Core Finance (FI/CO), along with strong collaboration and documentation skills.</p><p>Key Responsibilities</p><p>· Design, configure, and test the SAP S/4HANA Group Reporting module in line with business requirements and global standards.</p><p>· Work with Finance and Accounting stakeholders to define consolidation rules, intercompany elimination logic, and ownership structures.</p><p>· Ensure alignment of Group Reporting with the global chart of accounts and legal entity structure.</p><p>· Coordinate with SAP FI/CO teams to ensure accurate data integration and mapping from source ledgers to consolidation views.</p><p>· Support planning and execution of test cycles (unit, integration, UAT) and documentation of results.</p><p>· Collaborate with Master Data, Security, and Reporting teams to ensure completeness and control.</p><p>· Provide post-go-live support and lead knowledge transfer and training for end-users.</p><p>· Support audit and compliance efforts related to group reporting and legal consolidation processes.</p>
Role & Responsibilities: <br>Seeking a seasoned Agile Delivery Lead to drive the execution of mid-to-large scale initiatives across organization. This role requires strong leadership, cross-functional coordination, and a deep understanding of Agile methodologies to ensure successful delivery and stakeholder engagement.<br><br>• Lead multiple scrum teams and manage delivery across complex initiatives.<br>• Engage and communicate with senior stakeholders (MD/SVP level) to align on priorities and progress.<br>• Collaborate with product owners, tech leads, and QA leads to manage dependencies, risks, and cross-project communication.<br>• Align with Product Analysts and Managers to define and deliver product roadmaps.<br>• Conduct gap analysis between current and future state technologies<br>• Support implementation by coordinating with solution integrators and reviewing project artifacts.<br>• Document and demonstrate new system/software features to stakeholders.<br>• Drive process improvement initiatives to enhance operational efficiency.<br>• Ensure smooth transition of solutions to Production Operations and Support teams.<br>• Drive a culture that promotes innovation, collaboration, diversity, and inclusion. <br><br>Qualifications: <br>• 4 year college degree or equivalent work experience<br>• 5+ total years’ experience with at least 2 different roles working in SDLC (Dev, BA, QA, UI/UX, PO )<br>• 2+ years’ experience as Project Manager or Scrum Master<br>• Ability to coordinate and assist teams to resolve complex analytical and technical issues.<br>• Ability to lead cross-functional teams and manage competing priorities.<br>• Demonstrated expertise of identifying and mitigating risks<br>• Demonstrated an ability to significantly improve technical or methodology processes<br>• Demonstrates sound judgment and decision-making in ambiguous situations, even when direction and details are limited<br>• Effectively influences stakeholders across multiple disciplines without direct authority, fostering collaboration and alignment<br>• Experience in Agile development framework, product lifecycle development and JIRA
<p>Robert Half is partnering with a leading global financial services organization in search of a Product Owner to join their Control Management team. This role is part of a dynamic team that develops innovative applications and tools to help stakeholders manage operational risk. The team leverages cutting-edge technologies, including AI and machine learning, to enhance products and services in an ever-evolving business environment.</p><p><br></p><p><strong>Location</strong>: Brooklyn, NY (onsite)</p><p><strong>Duration</strong>: 6-month contract w/ potential to extend</p><p><strong>Hours</strong>: 40 hours/week</p><p><strong>Pay Rate</strong>: $40-42/hour</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Design solutions and product features that address real business problems and align with strategic priorities.</li><li>Create detailed epics, user stories, and acceptance criteria to support development and successful delivery.</li><li>Build and maintain an in-depth understanding of risk and control program strategies, applying this knowledge to evolve and improve the product.</li><li>Manage and prioritize the product backlog in alignment with business objectives and roadmap.</li><li>Act as the primary liaison between stakeholders and development teams, ensuring clarity of vision and alignment with business goals.</li><li>Partner with program management to provide accurate status reporting and roadmap updates.</li><li>Lead and participate in UAT activities, defining scope, executing tests, and collaborating with UAT managers.</li><li>Participate in sprint reviews, showcases, and retrospectives to ensure quality deliverables and continuous improvement.</li></ul>
We are looking for an experienced SAP MM Consultant to join our team in Brooklyn, New York. This is a Contract-to-permanent opportunity where you will play a key role in supporting and optimizing SAP S/4HANA Public Cloud solutions, particularly in the manufacturing sector. If you have a strong background in materials management and are passionate about driving process improvements, we encourage you to apply.<br><br>Responsibilities:<br>• Configure and manage SAP S/4HANA Public Cloud Materials Management (MM) functionalities to meet business needs.<br>• Collaborate with stakeholders to implement Fit-to-Standard Public Cloud processes in alignment with industry best practices.<br>• Partner with other module leads, including PP, SD, and WM, to ensure seamless integration across manufacturing and supply chain operations.<br>• Support procurement, inventory management, vendor relations, and material planning within the S/4HANA Public Cloud environment.<br>• Translate business requirements into scalable SAP solutions, minimizing custom developments.<br>• Facilitate data migration, testing, and go-live activities to ensure smooth implementation.<br>• Provide comprehensive training and documentation to end users to enhance system adoption.<br>• Troubleshoot and resolve technical issues, ensuring system reliability and optimal performance.<br>• Contribute to global rollout initiatives by applying knowledge of supply chain processes.
We are looking for a skilled SAP EWM Consultant to join our team in Brooklyn, New York. This role is a Contract-to-permanent position focused on supporting the functional configuration and business process alignment within Extended Warehouse Management (EWM) in an SAP S/4HANA Public Cloud implementation. The ideal candidate will bring a blend of functional expertise and technical knowledge to ensure seamless collaboration with integration teams and successful project delivery.<br><br>Responsibilities:<br>• Serve as the functional lead for SAP EWM within the SAP S/4HANA Public Cloud environment.<br>• Collaborate with business stakeholders to analyze warehouse processes, gather requirements, and design scalable solutions using SAP best practices.<br>• Configure, test, and support key business processes within the SAP EWM module.<br>• Provide technical insights into areas such as Fiori apps, APIs, and system integrations to ensure optimal system performance.<br>• Work closely with technical teams to troubleshoot and resolve issues related to development and integration.<br>• Manage data migration, cutover activities, and go-live support to ensure a smooth transition.<br>• Act as a subject matter expert in warehouse operations, particularly within industries like manufacturing or aerospace.<br>• Ensure alignment of business processes with SAP EWM functionalities to meet operational goals.<br>• Partner with cross-functional teams to validate solutions and maintain system efficiency.
