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13 results for Product Support Specialist in Bridgewater, NJ

Customer Support Specialist

Bethlehem, PA
onsite
Temporary to Hire
22 - 25 USD / Hourly
We are seeking a detail-oriented and customer-focused Customer Support Specialist to join a local and growing team. In this role, you will serve as the first point of contact for customers, helping resolve inquiries, providing product or service information, and ensuring a positive customer experience. The ideal candidate will have strong communication skills, problem-solving abilities, and solid Microsoft Office skills, especially in Word, Excel, Outlook, and Teams. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner</li><li>Resolve customer issues and escalate complex concerns when needed</li><li>Maintain accurate customer records and interaction notes in company systems</li><li>Use Microsoft Outlook to manage communications and schedule follow-ups</li><li>Prepare reports, update spreadsheets, and track support metrics using Microsoft Excel</li><li>Create and edit customer correspondence and documentation in Microsoft Word</li><li>Collaborate with internal teams using Microsoft Teams and other communication tools</li><li>Provide product, service, and account information to customers</li><li>Identify opportunities to improve processes and enhance the customer experience</li></ul>
2026-06-12T00:00:00Z

Customer Experience Specialist

Parsippany, NJ
onsite
Temporary to Hire
15.8365 - 18.337 USD / Hourly
We are looking for a Member Service Representative to support members with day-to-day account needs while delivering attentive, detail-oriented service in Morris Plains, New Jersey. This contract opportunity with potential for a long-term role is ideal for someone who enjoys helping customers, handling financial transactions accurately, and contributing to smooth branch operations. The person in this role will serve as a trusted point of contact for member questions, account support, and routine banking activity while maintaining a high standard of accuracy, confidentiality, and compliance. Responsibilities:• Provide responsive support to members by clarifying account details, explaining available services, and guiding them toward appropriate solutions.• Handle everyday financial transactions such as deposits, withdrawals, transfers, loan payments, and money orders with a strong focus on precision.• Manage cash and check activity in accordance with established balancing practices, internal controls, and security expectations.• Open, update, and close member accounts while confirming that all required forms and supporting documentation are complete and accurate.• Identify routine service issues, resolve them efficiently, and elevate more complex concerns to the appropriate team for follow-up.• Maintain organized records related to transactions, account activity, and service requests to support accurate branch documentation.• Assist with daily operational tasks, including cash drawer reconciliation and branch opening or closing duties when assigned.• Follow branch policies, privacy standards, and regulatory requirements while helping promote a secure and compliant environment
2026-06-12T00:00:00Z

Tech Support Manager

Newark, NJ
onsite
Temporary / Contract
39.5865 - 45.837 USD / Hourly
We are looking for a Tech Support Manager to lead day-to-day technical support operations for a manufacturing environment in Newark, New Jersey. This Long-term Contract position is ideal for a hands-on leader who can guide deskside support activities, resolve user issues efficiently, and maintain a reliable workplace technology experience. The role focuses on supporting Windows-based systems, hardware troubleshooting, and user account administration while promoting responsive service and operational continuity. Responsibilities: • Direct daily technical support activities for end users, ensuring timely resolution of hardware, software, and workstation issues. • Oversee deskside assistance for employees by diagnosing technical problems, coordinating fixes, and maintaining a high standard of customer support. • Manage user access and account administration tasks within Active Directory, including permissions, password support, and account maintenance. • Support and troubleshoot computers, peripherals, and related equipment to minimize downtime across the site. • Monitor and assist with Microsoft Windows 10 support needs, including configuration issues, performance concerns, and general system functionality. • Provide hands-on guidance to support staff, helping prioritize incidents and improve response effectiveness. • Document recurring issues, resolutions, and support procedures to strengthen service consistency and knowledge sharing.
2026-05-18T00:00:00Z

Customer Support Assistant

Bridgewater, NJ
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>paid time off</li><li>company holidays</li></ul>Responsibilities:<ul><li>Enter and process customer orders accurately and efficiently</li><li>Coordinate shipments with internal teams and external carriers</li><li>Track orders and ensure timely delivery to customers</li><li>Communicate with clients regarding order status, updates, and issues</li><li>Resolve discrepancies related to orders, pricing, and shipments</li><li>Maintain accurate records of customer interactions and transactions</li><li>Work closely with sales, warehouse, and logistics teams</li><li>Assist with general administrative and customer support tasks</li></ul>
2026-06-09T00:00:00Z

IT Support/ Field Engineer

Parsippany, NJ
onsite
Temporary to Hire
42.75 - 49.5 USD / Hourly
We are looking for an IT Support/ Field Engineer to provide hands-on technical support and infrastructure assistance for a hybrid environment in New Jersey. This contract-to-permanent opportunity is ideal for a detail-oriented individual who enjoys solving desktop, server, and network issues while supporting end users across both remote and onsite settings. The role combines day-to-day troubleshooting with broader systems support, including work with virtualized platforms and Microsoft-based technologies. Responsibilities: • Deliver technical support for desktops, servers, and network-connected systems by diagnosing issues and restoring service in a timely manner. • Maintain and support core infrastructure technologies, including VMware, Citrix, and Microsoft environments, to promote stable operations. • Assist end users with operating system issues, device configuration, software support, and general workplace technology needs. • Respond to incidents in a hybrid work model, providing remote assistance as well as onsite support when needed. • Monitor and troubleshoot connectivity, performance, and system reliability concerns across user and infrastructure environments. • Contribute to security-focused IT operations by supporting data protection, file security, and general cybersecurity practices. • Document technical problems, resolutions, and recurring trends to improve service quality and support efficiency.
2026-06-10T00:00:00Z

Technical Sales Lead

Quakertown, PA
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
We are looking for a Technical Sales Lead to help customers evaluate complex products and understand how our solutions support their operational goals. This position partners closely with sales, engineering, quality, and production teams to shape customer-focused recommendations, resolve technical questions, and strengthen long-term client relationships. Based in Pennsylvania, this role is well suited for someone who can combine technical knowledge with consultative selling in a business-to-business environment. If you are already in contact with one of our Recruiting Managers, please reach out to them directly to discuss this opportunity. If not, for immediate consideration, please apply or call Warren Knight at 484-214-2624 Responsibilities:• Lead technical discussions with prospective and existing clients, translating product capabilities into practical business value and tailored recommendations.• Work alongside engineering and business teams to prepare solution proposals that align with customer objectives, application needs, and commercial priorities.• Provide product education and technical guidance to customer teams, helping them use solutions effectively and confidently.• Respond to client inquiries by diagnosing technical concerns, clarifying requirements, and recommending appropriate corrective actions or service options.• Act as a technical partner to the sales organization during customer conversations, presentations, and opportunity development efforts.• Coordinate with quality and production teams to investigate customer concerns and support timely, effective resolution.• Contribute to sales growth initiatives by identifying expansion opportunities, supporting service offerings, and exploring new supply possibilities.• Represent the organization at trade shows, site visits, and customer meetings to strengthen relationships and support business development.
2026-06-11T00:00:00Z

Documentation Specialist

Coopersburg, PA
onsite
Temporary / Contract
20 - 24 USD / Hourly
Robert Half is seeking a detail-oriented and organized Documentation Specialist to join a local team. In this role, you will be responsible for creating, reviewing, updating, and maintaining accurate records and documents to support business operations, compliance, and internal processes. The ideal candidate is highly organized, skilled in managing sensitive information, and able to ensure documentation is complete, accurate, and accessible. Key Responsibilities:<ul><li>Create, edit, review, and maintain business documents, records, and files</li><li>Ensure documentation is accurate, complete, and compliant with company policies and procedures</li><li>Organize and manage digital and physical filing systems</li><li>Track document versions, approvals, and updates</li><li>Prepare reports, forms, and supporting materials as needed</li><li>Coordinate with internal departments to collect and verify information</li><li>Maintain confidentiality of sensitive records and information</li><li>Identify opportunities to improve documentation processes and workflow efficiency</li><li>Support audits, compliance reviews, and record retrieval requests</li></ul>
2026-05-29T00:00:00Z

Generative AI Training and Support Specialist

New York, NY
onsite
Temporary / Contract
50 - 60 USD / Hourly
We are looking for a Generative AI Training and Support Specialist to help employees build confidence and practical skills with modern AI tools in NEW YORK, New York. This Long-term Contract position is ideal for someone who combines training expertise, strong communication, and hands-on platform support to create effective learning experiences across the organization. The role will focus on delivering engaging education, guiding responsible tool usage, and supporting enterprise AI environments in collaboration with cross-functional stakeholders. Responsibilities: • Create and lead instructor-led and self-paced learning experiences covering enterprise generative AI platforms such as ChatGPT Enterprise, Microsoft Copilot, Claude, and similar tools. • Produce user-friendly educational resources, including reference guides, job aids, and video-based content, tailored to employees with different levels of AI knowledge. • Coordinate programming for AI learning communities and related internal education initiatives by organizing sessions, handling logistics, and contributing relevant content. • Act as a go-to resource for employee questions on AI capabilities, practical business applications, and appropriate usage standards. • Work closely with HR, Legal, and other business partners to ensure training materials align with current privacy, compliance, and AI governance expectations. • Partner with learning and development teams to build training that covers both AI tools and broader workplace skills influenced by emerging technologies. • Monitor attendance, learner input, and engagement data to evaluate outcomes and refine training programs over time. • Administer enterprise AI platforms by overseeing configuration, user access, workspace structure, and departmental segmentation. • Serve as the main point of contact for external AI vendors, escalating technical concerns when necessary and preparing reporting on adoption, licensing, compliance, and chargeback activity.
2026-06-08T00:00:00Z

Help Desk/Desktop Support Analyst

Staten Island, NY
onsite
Temporary / Contract
20.5865 - 23.837 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Staten Island, New York. In this role, you will provide comprehensive technical assistance to ensure smooth operations across multiple networks and campuses. You will be responsible for maintaining and troubleshooting systems, servers, and devices while collaborating with vendors to address hardware and software issues. Responsibilities: • Provide technical support to over 150 users across various networks and campuses. • Administer and maintain Microsoft Windows Servers, Active Directory, Group Policy, and endpoint devices. • Set up, configure, and manage multiple VMware servers, ensuring proper functionality and resolving issues. • Install, configure, and manage network devices to support organizational services. • Collaborate with external vendors to troubleshoot and resolve software and hardware challenges. • Lead projects involving server upgrades and migrations, ensuring timely and effective execution.
2026-05-18T00:00:00Z

Help Desk/Desktop Support Analyst

Piscataway, NJ
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide essential technical support to ensure the smooth operation of IT systems and services. This position is based in Piscataway, New Jersey, and offers an excellent opportunity to contribute to a dynamic logistics environment. Responsibilities: • Respond promptly to user inquiries and provide technical assistance for hardware, software, and network issues. • Manage and resolve service desk tickets efficiently, ensuring minimal disruption to business operations. • Support and troubleshoot Microsoft Windows 10 systems to maintain optimal performance. • Administer and manage user accounts and permissions within Active Directory. • Perform basic troubleshooting for IT systems, identifying and resolving technical issues effectively. • Document and track support activities to maintain accurate records and improve future processes. • Collaborate with team members to implement IT solutions and upgrades as needed. • Educate users on best practices for system usage and security. • Ensure compliance with company policies and IT standards during all support activities.
2026-05-18T00:00:00Z

Help Desk/Desktop Support Analyst

Somerville, NJ
onsite
Temporary to Hire
22.1635 - 25.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Somerville, New Jersey. This Contract to permanent position offers an excellent opportunity for individuals passionate about delivering reliable technical support and ensuring smooth operations for end-users. If you have a strong background in IT support and are eager to contribute to a dynamic environment, we encourage you to apply. Responsibilities: • Provide technical assistance to users for Microsoft 365 applications, including Teams and Outlook. • Resolve printer-related issues, such as troubleshooting and setting up printers for users. • Manage and respond to service desk tickets promptly, ensuring timely resolution of technical problems. • Support Active Directory administration tasks, including user account management. • Diagnose and troubleshoot issues related to Windows 10 operating systems and associated hardware. • Collaborate with team members to address complex technical challenges and escalate issues when necessary. • Deliver clear and effective communication to users during support interactions. • Maintain accurate documentation of resolved issues and ongoing technical processes. • Ensure adherence to company protocols and best practices in IT support. • Participate in continuous improvement initiatives to enhance overall service quality.
2026-05-18T00:00:00Z

Benefits Specialist

Bridgewater, NJ
onsite
Temporary / Contract
35 - 38 USD / Hourly
We are looking for a Benefits Specialist to support benefits administration and employee enrollment activities for a Long-term Contract position in Bridgewater, New Jersey. This role will play an important part in guiding a smooth open enrollment cycle, helping maintain accurate records, and assisting employees with benefits-related updates. The ideal candidate brings hands-on experience with benefits processes, strong attention to detail, and a practical understanding of compliance requirements in a fast-paced HR environment. Responsibilities:• Coordinate day-to-day benefits administration tasks with a focus on supporting the open enrollment period for the upcoming plan year.• Review employee benefit elections and related documentation to help ensure records are complete, accurate, and aligned with established policies.• Enter and validate benefits data in HR and benefits systems, checking manual updates carefully to reduce errors.• Assist staff members with self-service benefit changes by providing clear guidance through online enrollment tools when needed.• Prepare and maintain spreadsheets for data tracking, reporting, and file uploads tied to benefits activity.• Support enrollment changes associated with updated carrier offerings and revised plan options during the enrollment cycle.• Monitor handling of electronic and paper forms to help maintain compliance with benefits administration standards.• Partner with internal stakeholders to address employee questions and resolve routine benefits-related issues efficiently.
2026-06-12T00:00:00Z

L1 Help Desk Technician

Fort Washington, PA
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for an L1 Help Desk Technician to provide hands-on and remote technical support for employees in Fort Washington, Pennsylvania. This contract opportunity with permanent potential is ideal for someone who enjoys resolving day-to-day desktop and user issues in a Microsoft-centered environment while delivering dependable support to both office-based and remote staff. The position focuses on first-level troubleshooting, device readiness, ticket management, and responsive customer service in a Dell-based workplace. Responsibilities: • Deliver first-line technical assistance to employees working onsite and remotely, resolving common hardware, software, and access-related issues. • Manage incoming support requests through a ticketing queue, documenting updates clearly and advancing unresolved matters when needed. • Provide user support primarily through remote tools and messaging, while also assisting with occasional phone-based requests. • Diagnose and fix routine desktop and laptop problems, including break/fix support for Windows-based systems and standard business applications. • Set up and prepare end-user devices for deployment, ensuring equipment is ready for daily use. • Perform regular checks of core office technology each morning and afternoon to help identify issues before they affect users. • Support account and access tasks within Active Directory and related Microsoft tools as part of day-to-day service desk activities. • Work closely with the local IT team to maintain reliable support coverage for a workforce split between office and remote operations.
2026-06-11T00:00:00Z