Add your latest resume to match with open positions.
2 results for Help Desk Tier 3 in Bridgewater, NJ
- New York, NY
- onsite
- Permanent / Full Time
- 100000 - 110000 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for employees in New York, New York. This position focuses on maintaining a reliable end-user computing environment across devices, collaboration platforms, identity systems, and cloud-based tools. The ideal candidate brings a strong service mindset, practical troubleshooting ability, and experience supporting modern workplace technologies in a fast-paced setting.<br><br>Responsibilities:<br>• Resolve day-to-day technical issues involving computers, operating systems, business applications, connectivity, Microsoft 365, and other cloud services.<br>• Oversee administration of Microsoft 365 tools such as Outlook, Teams, OneDrive, SharePoint, Office applications, and Copilot to ensure stable user access and productivity.<br>• Manage identity and access functions within Microsoft Entra ID, including account and group maintenance, authentication controls, single sign-on, and secure access governance.<br>• Support device management programs through Microsoft Intune and Jamf by handling enrollment, compliance enforcement, software rollout, updates, and mobile device administration.<br>• Assist employees with enterprise AI tools, including Microsoft Copilot, ChatGPT, Claude, and related platforms, while encouraging effective and responsible usage.<br>• Coordinate onboarding and offboarding activities by provisioning accounts, preparing devices, assigning licenses, and reviewing access permissions.<br>• Provide support for meeting room and collaboration technologies, including Zoom Rooms, Microsoft Teams Rooms, Crestron, and Cisco solutions.<br>• Keep asset records, support documentation, knowledge articles, and operational procedures accurate and up to date.<br>• Contribute to infrastructure, cloud, automation, and technology implementation initiatives in partnership with internal stakeholders and external vendors.<br>• Participate in after-hours coverage and scheduled on-call support when needed.
- 2026-07-09T00:00:00Z
- New York, NY
- onsite
- Temporary / Contract
- 28.5 - 33 USD / Hourly
- We are looking for a Desktop Support Analyst to join our Insurance client in New York, New York on a Contract assignment. This role will provide hands-on technical assistance across Windows and macOS environments, helping employees stay productive through reliable desktop, device, and virtual workspace support. The position also plays an important part in user administration, issue resolution, and day-to-day service delivery using modern support and collaboration tools.<br><br>Responsibilities:<br>• Deliver front-line and second-level technical assistance for end users working on Windows 10 and macOS devices, resolving desktop, hardware, software, and access-related issues.<br>• Administer user accounts, groups, and endpoint policies through JumpCloud and related identity or directory management tools.<br>• Support provisioning, setup, and ongoing maintenance of virtual desktop environments, including Amazon WorkSpaces or comparable VDI platforms.<br>• Diagnose and correct problems involving laptops, workstations, peripherals, mobile devices, and basic network connectivity.<br>• Perform software deployment, desktop imaging, operating system updates, and routine system configuration to keep devices standardized and secure.<br>• Manage incoming support requests through Jira, document resolutions clearly, and communicate status updates with employees and teammates through Slack and other internal channels.<br>• Partner with cross-functional teams to improve support processes, strengthen service quality, and maintain dependable IT operations.<br>• Follow established security standards, device management practices, and company technology policies when handling systems and user support activities.
- 2026-08-12T00:00:00Z