We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
<p>We are looking for a dedicated Desktop Support Analyst to join our team in the Jersey area. In this role, you will provide technical assistance to clients, ensuring their IT systems operate seamlessly. This position offers the opportunity to showcase your problem-solving skills and technical expertise while delivering exceptional client support.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications.</p><p>• Monitor and maintain IT infrastructure for optimal performance and reliability.</p><p>• Collaborate with team members to implement innovative IT solutions tailored to client needs.</p><p>• Maintain detailed records of support activities and configurations for effective documentation.</p><p>• Communicate with clients to understand their requirements and provide timely updates on progress.</p><p>• Respond to urgent technical concerns during on-call shifts, scheduled one week per month.</p><p>• Troubleshoot networking issues and ensure connectivity for clients.</p><p>• Assist with scripting and automation tasks using PowerShell to enhance system efficiency.</p><p>• Deploy and image desktop hardware, ensuring proper setup and functionality.</p>
We are looking for a skilled and motivated Help Desk Analyst II to join our team in King of Prussia, Pennsylvania. In this contract-to-permanent position, you will provide technical support for end users and ensure the functionality and security of hardware, software, and peripherals within our organization. If you excel in troubleshooting, have a proactive approach to problem-solving, and enjoy working in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Manage helpdesk tickets, prioritize tasks, and resolve incidents efficiently.<br>• Deliver both onsite and remote technical assistance for end users, including support for hardware, software, and peripherals.<br>• Offer guidance and troubleshooting for Office 365 applications to enhance user experience.<br>• Ensure all systems meet security and patch requirements, including antivirus and web filtering compliance.<br>• Set up and support audio-visual systems in corporate environments.<br>• Maintain accurate asset management records for mobile devices, desktops, and laptops.<br>• Configure and troubleshoot network issues in Windows, Apple, and Citrix environments, including wired and wireless setups.<br>• Collaborate with vendors, such as internet service providers and audio/video contractors, to manage services effectively.<br>• Document procedures, system changes, and resolutions in the helpdesk ticketing system to maintain accurate records.<br>• Participate in project tasks and provide suggestions to improve processes and workflows.
The IT Apple Support and End User Support detail oriented is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools. <br> Primary duties/responsibilities: Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management. Offer live support through phone, chat, or email. Build strong relationships with customers by sharing a passion for Apple products. Collaborate with team members and participate in training sessions to improve technical skills. Assist in creating online support experiences for Apple, including editing content and designing user interfaces. Maintain and update deployment workflows to align with OS upgrades and security policies. Automate provisioning processes for new hires and device refresh cycles. Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics. Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365). Support remote users via MDM tools and remote desktop platforms. Ensure that macOS devices meet enterprise security standards. Apply OS patches and security updates in coordination with IT security teams. Monitor compliance using endpoint management dashboards and audit logs. Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements. Maintain accurate records in ServiceNow or equivalent ITSM platforms. In addition to supporting the Apple environment, assist end users with company laptops. Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined
We are looking for a skilled Help Desk Analyst to join our team in Springfield, New Jersey. This is a long-term contract opportunity for an individual passionate about providing exceptional technical support and ensuring smooth IT operations. The ideal candidate will have experience working with a variety of technologies and the ability to troubleshoot effectively in a fast-paced environment.<br><br>Responsibilities:<br>• Provide first-level technical support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve issues with Apple devices, Mac computers, and Microsoft systems.<br>• Assist with configuration management and system deployments to ensure seamless operations.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Support the setup and maintenance of Cisco and Citrix technologies.<br>• Respond to and resolve help desk tickets in a timely and detail-oriented manner.<br>• Guide end-users through problem-solving steps and provide clear instructions.<br>• Document technical issues and resolutions to contribute to the knowledge base.<br>• Collaborate with team members to improve IT processes and customer satisfaction.<br>• Ensure compliance with company policies and security standards.
<p><strong>Position Overview:</strong></p><p>The Operational Support Technician provides daily technical support to end-users across the organization, ensuring the reliability and security of a range of devices and systems, including computers, mobile devices, access controls, security infrastructure, and audiovisual equipment. This is a hands-on role that emphasizes both technical expertise and a strong commitment to customer service.</p>
We are looking for a skilled Help Desk Analyst to provide exceptional technical support and ensure smooth IT operations for our team. This role involves addressing hardware and software issues, maintaining system functionality, and supporting staff with technology-related needs. The ideal candidate thrives in a fast-paced environment, demonstrates strong problem-solving skills, and has a proactive approach to customer support.<br><br>Responsibilities:<br>• Deliver comprehensive technical support for Windows PCs, Microsoft Office applications, Zoom, Slack, and secure file transfer systems.<br>• Ensure seamless functionality during scheduled meetings by proactively managing room technology and resolving interruptions.<br>• Diagnose and resolve a range of IT issues, including hardware failures, software errors, connectivity challenges, and access problems.<br>• Track and manage IT support requests using a ticketing system, escalating complex issues when necessary.<br>• Assist with system installations, upgrades, and updates while contributing to IT-related projects.<br>• Uphold security protocols and compliance standards when handling sensitive files and confidential information.<br>• Provide training and guidance to employees on commonly used IT tools and applications.<br>• Collaborate with remote IT teams to support cross-office initiatives and system-wide projects.
We are looking for a skilled Desktop Support Technician to join our team in Uniondale, New York. In this role, you will collaborate with the Desktop Services team to ensure the seamless setup, deployment, and maintenance of laptops, as well as provide technical assistance to resolve user issues. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and connectivity problems while maintaining documentation for processes and procedures.<br><br>Responsibilities:<br>• Prepare and image new and existing laptops using standard imaging tools.<br>• Develop clear and comprehensive documentation for both new and established procedures.<br>• Configure workstations and cubicles for new employees and contractors.<br>• Address helpdesk tickets related to hardware, software, operating systems, and user accounts.<br>• Provide support for end-user software, connectivity issues, and general IT services.<br>• Maintain the security and integrity of enterprise data on client computers and during data transfers.<br>• Oversee and manage printers, scanners, and other peripheral devices.<br>• Administer user accounts, permissions, and storage allocations in line with privacy and security standards.<br>• Diagnose and resolve workstation hardware and software issues, escalating complex incidents as needed.<br>• Implement and recommend updates, patches, and reconfigurations for software and hardware systems.
We are looking for a Help Desk Analyst to join our team in South Plainfield, New Jersey. In this role, you will serve as a vital resource for resolving technical issues and ensuring optimal system performance. Your expertise will contribute to maintaining smooth operations by addressing hardware and software challenges and supporting users effectively.<br><br>Responsibilities:<br>• Maintain detailed records of customer inquiries and provide timely resolutions.<br>• Develop and update self-service documentation to assist users with common technical issues.<br>• Identify and resolve hardware and software malfunctions by troubleshooting and diagnosing problems.<br>• Review call logs to uncover recurring issues and propose solutions to address them.<br>• Test and assess new technologies to enhance current systems and processes.<br>• Generate performance reports to evaluate system usage and identify areas for improvement.<br>• Collaborate with technical teams and departments to resolve complex, large-scale technical challenges.<br>• Deliver clear technical support and guidance to users for managing system-related issues.<br>• Update and maintain IT procedural documentation to ensure consistency and accuracy.<br>• Install and configure computer systems and applications to meet company requirements.
Job Summary:<br>Handles urgent support requests with ongoing project work, organize daily tasks, and ensure smooth operations across our contact center, home-office environment, and over 150+ remote clinics. This role requires a strong understanding of desktop support, computer networking, and software troubleshooting, along with excellent communication skills to assist users across the organization.<br><br>Responsibilities:<br>• CONTACT CENTER SUPPORT<br>• CONFIGURE AND MAINTAIN WORKSTATIONS, HEADSETS, AND DESK SETUPS<br>• COORDINATE MOVES, ADDITIONS, AND CHANGES (MACS) FOR CONTACT CENTER STAFF<br>• MANAGE INVENTORY AND TRACK EQUIPMENT FOR NEW-HIRE ONBOARDING<br>• HOME OFFICE SUPPORT<br>• IMAGE AND DEPLOY COMPUTERS; TROUBLESHOOT HARDWARE AND SOFTWARE ISSUES IN A TIMELY MANNER.<br>• MAINTAIN PERIPHERALS (PRINTERS, SCANNERS, ETC.) AND PHONE SYSTEMS<br>• OVERSEE HOME-OFFICE INVENTORY<br>• WHITE-GLOVE EXECUTIVE SUPPORT<br>• REMOTE CLINIC SUPPORT<br>• PROVIDE DESKTOP, PRINTER, PHONE, PERIPHERAL, AND SOFTWARE SUPPORT FOR 180+ CLINICS<br>• EXECUTE CLINIC ADDS, MOVES, AND WIRING CHANGES AS PART OF SPECIAL PROJECTS<br>• GATHER DATA, UPDATE AND MANAGE CLINIC INVENTORY DOCUMENTATION<br><br>Qualifications:<br>• EXPERIENCE WITH A TROUBLE-TICKETING SYSTEM (E.G., SERVICE DESK)<br>• PROFICIENT IN MICROSOFT WINDOWS 10 AND 11 ENVIRONMENTS<br>• STRONG KNOWLEDGE OF MICROSOFT OFFICE, TEAMS, AND SHAREPOINT<br>• PRINTER TROUBLESHOOTING (HP, EPSON, CANON)<br>• NETWORK TROUBLESHOOTING: MODEMS, ROUTERS, ETHERNET WIRING, WIRELESS NETWORKING<br>• PHONE SYSTEMS: RJ-11 AND VOIP CONFIGURATION AND SUPPORT<br>• FAX: RJ-11 AND E-FAX TROUBLESHOOTING<br>• EXPERIENCE CREATING AND MAINTAINING KNOWLEDGEBASE ARTICLES<br>• DEMONSTRATED MULTI-TASKING ABILITIES AND EXCELLENT ORGANIZATIONAL SKILLS<br>• COMMUNICATE EFFECTIVELY WITH TEAM MEMBERS AND END-USERS TO UNDERSTAND THEIR TECHNICAL NEEDS.<br>• DOCUMENT ALL SUPPORT ACTIVITIES AND MAINTAIN ACCURATE RECORDS OF INCIDENTS AND RESOLUTIONS.<br>• EXCELLENT PROBLEM-SOLVING SKILLS.<br>• ABILITY TO COMMUNICATE TECHNICAL INFORMATION CLEARLY TO NON-TECHNICAL USERS.<br>• STRONG ORGANIZATIONAL SKILLS WITH ATTENTION TO DETAIL.
<p><strong>POSITION OVERVIEW</strong></p><p>The Desktop Engineer focuses on providing high-level desktop support and systems engineering services. The individual in this position will manage and enhance internal tech infrastructure related to endpoints, automation, and software deployment. The responsibilities include scripting, image lifecycle support, patch management, application packaging, and cross-platform device maintenance. The position also plays a role in training and technical communication, ensuring security standards are upheld within the environment.</p><p><br></p><p><strong>KEY RESPONSIBILITIES</strong></p><p>Some of the core tasks and expectations include:</p><ul><li>Prepare and deploy endpoint devices using modern management tools such as Ivanti and Intune.</li><li>Maintain imaging standards and adjust based on departmental use cases and hardware evolution.</li><li>Build and support automation scripts (e.g., PowerShell, AutoIT) for device setup and software installs.</li><li>Provide support across both Windows and macOS ecosystems, including patching and compliance monitoring.</li><li>Curate and publish applications to a self-service portal after validation/testing.</li><li>Collaborate with IT operations and project teams to schedule, test, and roll out updates and patches.</li><li>Leverage ticketing and reporting systems (e.g., ServiceNow, Power BI) for issue resolution and trend tracking.</li><li>Support both virtual and physical desktops, including incident management and hardware repair.</li><li>Contribute to IT initiatives like system refreshes, process enhancements, and cross-team coordination.</li><li>Escalate technical barriers as needed while maintaining strong end-user communication.</li><li>Participate in formalized processes such as incident, change, and problem management workflows.</li></ul><p><br></p>
<p><strong>A boutique New York-based law firm is seeking contract litigation associates with 3+ years of experience to support its growing caseload in administrative law and guardianship matters. This is a fully remote position, open to attorneys licensed in New Jersey.</strong></p><p><br></p><p><strong>Key Role Information</strong></p><ul><li><strong>Remote:</strong> Work from anywhere within the licensed jurisdictions.</li><li><strong>Hours:</strong> 40 hours a week; Monday–Friday, EST business hours</li><li><strong>Pay:</strong> $55–$70/hour, depending on experience and qualifications.</li><li><strong>Duration:</strong> <strong>3-4 months</strong></li></ul><p><strong> </strong></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Legal Research:</strong> Analyze statutes, regulations, and case law to support litigation strategy.</li><li><strong>Drafting:</strong> Prepare pleadings, motions, letters, and other legal documents.</li><li><strong>Client Communication:</strong> Respond to client inquiries and provide updates with professionalism and clarity.</li><li><strong>Litigation Prep:</strong> Assist with case preparation, including organizing exhibits and preparing for hearings.</li><li><strong>Letter Writing:</strong> Draft correspondence to courts, clients, and opposing counsel.</li><li><strong>Volume Work:</strong> Manage a high-volume caseload with efficiency and attention to detail.</li><li><strong>Discovery:</strong> Limited; this role is not discovery heavy.</li></ul><p><strong> </strong></p><p><strong>Ideal Candidate</strong></p><ul><li>Licensed and in good standing in <strong>New Jersey.</strong></li><li>3+ years of litigation experience, <strong>with some experience in guardianship, elder law, or administrative law</strong>.</li><li>Comfortable with first-year associate-level work under the guidance of senior attorneys.</li><li>Strong writing, research, and organizational skills.</li><li>Responsive, reliable, and able to work independently in a remote setting.</li><li>Proactive communicator who asks questions and uses available resources effectively.</li></ul><p><br></p>
<p><strong>A boutique New York-based law firm is seeking contract litigation associates with 3+ years of experience to support its growing caseload in administrative law and guardianship matters. This is a fully remote position, open to attorneys licensed in Virginia.</strong></p><p><br></p><p><strong>Key Role Information</strong></p><ul><li><strong>Remote:</strong> Work from anywhere within the licensed jurisdictions.</li><li><strong>Hours:</strong> 40 hours a week; Monday–Friday, EST business hours</li><li><strong>Pay:</strong> $55–$70/hour, depending on experience and qualifications.</li><li><strong>Duration:</strong> <strong>3-4 months</strong></li></ul><p><strong> </strong></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Legal Research:</strong> Analyze statutes, regulations, and case law to support litigation strategy.</li><li><strong>Drafting:</strong> Prepare pleadings, motions, letters, and other legal documents.</li><li><strong>Client Communication:</strong> Respond to client inquiries and provide updates with professionalism and clarity.</li><li><strong>Litigation Prep:</strong> Assist with case preparation, including organizing exhibits and preparing for hearings.</li><li><strong>Letter Writing:</strong> Draft correspondence to courts, clients, and opposing counsel.</li><li><strong>Volume Work:</strong> Manage a high-volume caseload with efficiency and attention to detail.</li><li><strong>Discovery:</strong> Limited; this role is not discovery heavy.</li></ul><p><strong> </strong></p><p><strong>Ideal Candidate</strong></p><ul><li>Licensed and in good standing in <strong>Virginia.</strong></li><li>3+ years of litigation experience, <strong>with some experience in guardianship, elder law, or administrative law</strong>.</li><li>Comfortable with first-year associate-level work under the guidance of senior attorneys.</li><li>Strong writing, research, and organizational skills.</li><li>Responsive, reliable, and able to work independently in a remote setting.</li><li>Proactive communicator who asks questions and uses available resources effectively.</li></ul><p><br></p>
<p>We are looking for an experienced Bilingual Mandarin Chinese and English Executive Assistant to provide high-level support to a senior partner within a dynamic legal firm. This contract position is based in New York, NY, and involves managing administrative tasks, facilitating communication across international teams, and ensuring smooth daily operations. The ideal candidate is highly organized, fluent in Mandarin Chinese and English, and adept at handling complex schedules and executive-level responsibilities.</p><p><br></p><p>Responsibilities:</p><p>• Deliver comprehensive executive support to a senior partner in the US/China Practice Group, ensuring efficient management of daily operations.</p><p>• Serve as a key liaison between the partner and colleagues in Asia, facilitating seamless communication in both Mandarin Chinese and English.</p><p>• Oversee internal and external communications, including assisting with billing, collections, and time entry processes.</p><p>• Coordinate and delegate tasks to team members on behalf of the senior partner, fostering collaboration and productivity.</p><p>• Arrange travel plans, organize client events, and support marketing initiatives to enhance business relations.</p><p>• Draft, edit, and manage the organization of documents, while processing invoices and managing expense reports.</p><p>• Perform a wide range of administrative duties, including calendar management and scheduling executive meetings.</p><p>• Support the planning and execution of projects, ensuring deadlines and goals are consistently met.</p><p>• Maintain a high level of confidentiality and professionalism when handling sensitive information.</p>
We are looking for a dedicated Help Desk Analyst to join our team in New York, New York. In this long-term contract position, you will play a pivotal role in providing technical support and resolving system-related issues for end-users. This is an excellent opportunity for individuals with strong troubleshooting skills and a passion for ensuring smooth IT operations.<br><br>Responsibilities:<br>• Provide timely and effective technical support to resolve hardware, software, and system issues.<br>• Manage and maintain Active Directory accounts, ensuring proper access and security settings.<br>• Troubleshoot and resolve problems related to Microsoft Windows 10 and other operating systems.<br>• Respond to service desk tickets promptly, documenting resolutions and escalating issues when necessary.<br>• Assist end-users with basic troubleshooting and provide guidance on system usage.<br>• Collaborate with IT teams to identify recurring issues and implement solutions.<br>• Maintain accurate records of technical support activities and updates.<br>• Ensure compliance with company policies and procedures while addressing IT-related concerns.<br>• Test and deploy software updates and patches as needed.<br>• Deliver exceptional customer service to enhance user satisfaction and productivity.
<p>We are looking for a dedicated Technical Support Specialist. This role involves providing exceptional support to customers while managing technical cases from start to finish. You will play a key role in ensuring seamless communication, documentation, and collaboration across departments to achieve efficient problem resolution.</p><p><br></p><p>Responsibilities:</p><p>• Manage technical cases from initiation to closure, ensuring timely and accurate resolution.</p><p>• Maintain clear and attentive communication with customers throughout the support process.</p><p>• Document all activities, testing outcomes, and resolutions with attention to detail.</p><p>• Provide assistance to internal teams in quality assurance, testing, and tracking hardware and software issues.</p><p>• Troubleshoot software-related technical issues as your expertise develops.</p><p>• Identify and address process inefficiencies, proposing improvements to streamline workflows.</p><p>• Collaborate effectively with engineering, logistics, and sales teams to resolve complex issues.</p><p>• Utilize tracking systems to monitor progress and ensure all cases are updated promptly.</p>
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis. Based in Philadelphia, Pennsylvania, this role involves providing hands-on technical support for hardware and software installations, configurations, and troubleshooting. The ideal candidate will have expertise in Windows operating systems and a strong commitment to ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver onsite support for the setup and configuration of new Windows PC hardware to replace existing systems.<br>• Decommission outdated PC hardware in a secure and efficient manner.<br>• Perform operating system installations and ensure compatibility with Windows 10 and 11.<br>• Join computers to the appropriate domain and configure network settings.<br>• Install and configure software applications as required.<br>• Transfer user profile settings and data to new devices.<br>• Map network drives and ensure proper access to shared resources.<br>• Set up and configure printers and other peripherals on user systems.<br>• Customize user preferences to align with individual requirements.<br>• Securely erase data from hard drives to maintain confidentiality.
<p><strong>Project Scheduler – Newark, NJ (Hybrid)</strong></p><p>We are seeking an experienced Project Scheduler to support large, complex information technology programs for an Investor-Owned Utility headquartered in New Jersey. This role is ideal for someone who enjoys variety, thrives in a fast-paced environment, and excels at managing detailed project schedules across multiple workstreams.</p><p>The Project Scheduler will play a critical role in developing and maintaining reliable schedules, supporting cost and resource planning, and ensuring projects remain on track with scope, timeline, and governance requirements. This individual will also provide leadership with clear, forward‑looking schedule analysis and reporting.</p><p><br></p><p><strong>Location:</strong> Newark, NJ (Hybrid)</p><p>Candidates within commuting distance are preferred and should be able to work onsite 3 days per week.</p><p><em>Remote candidates may be considered if able to travel onsite 3 days every other week.</em></p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Develop and maintain detailed project schedules using Primavera P6.</li><li>Perform ongoing schedule analysis across assigned projects.</li><li>Support scheduling and dependency management within and across SAP workstreams for the client’s modernization program.</li><li>Participate in scheduling audits and quality reviews.</li><li>Integrate cost and resource-loaded data into schedules according to governance standards.</li><li>Work closely with Project Managers and Project Leads to collect updates and adjust scheduling parameters.</li><li>Interface with stakeholders at the project and program level to ensure alignment and accurate schedule coordination.</li><li>Create and manage scheduling databases, including templates and historical, proposed, and active schedules.</li><li>Collaborate with Project Managers, Financial Analysts, and vendors to support forecasting and financial alignment based on schedule performance.</li><li>Recommend best practices for coding structures, schedule templates, and reporting tools within P6.</li><li>Provide forward-looking schedule insights and variance analysis to program leadership.</li><li>Identify risks, delays, and performance issues based on schedule progression and propose recovery strategies.</li><li>Establish and report baseline schedules and maintain current schedule status.</li><li>Communicate impacts to milestones, critical path items, and overall timeline expectations.</li><li>Support Estimate-to-Complete (ETC) development.</li><li>Provide earned value analysis and reporting.</li><li>Conduct critical path reviews and schedule quality checks.</li><li>Communicate schedule risks or potential delays clearly to guide decision-making.</li><li>Attend project meetings and assist with documenting meeting notes and action items.</li><li>Ensure all scheduling work aligns with established Project Scheduler Standards and PMO processes.</li></ul><p><br></p>
<p>This <strong>entry-level</strong> role supports operational activities across various enterprise systems related to <strong>manufacturing, supply chain, finance, and commercial operations</strong>. The analyst will collaborate with both technical and business teams to resolve issues, assist with system enhancements, and support integration efforts. This position offers an excellent opportunity to gain <strong>broad exposure to enterprise IT systems</strong> within a multinational organization.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Support daily operations of enterprise applications, integrations, and data workflows</li><li>Troubleshoot and resolve system or data-related issues with internal and external stakeholders</li><li>Execute configuration updates, system checks, and user-requested changes under guidance</li><li>Assist with onboarding processes for partners, users, or data feeds</li><li>Participate in testing and validation of system updates and project rollouts</li><li>Create and maintain documentation for standard operating procedures and user support</li><li>Monitor system dependencies including certificates, file transfers, and scheduled tasks</li><li>Collaborate with global IT and business teams to ensure application reliability</li><li>Comply with internal controls, data governance standards, and regulatory requirements (e.g., SOX, GDPR)</li></ul><p><br></p>
<p><strong>Project Scheduler</strong></p><p><strong>Overview</strong></p><p>We are seeking a highly skilled Project Scheduler who thrives in a dynamic environment, enjoys variety, and is motivated by opportunities for professional growth. This role supports large information technology projects for an Investor-Owned Utility headquartered in New Jersey.</p><p>The Project Scheduler is responsible for creating, maintaining, updating, and analyzing person-hour and cost-loaded project schedules in Primavera P6. This position ensures that all scheduling requirements, governance standards, and reporting expectations are met across assigned programs and projects.</p><p>This role requires strong critical thinking, the ability to support multiple workstreams, and a focus on delivering reliable cost and schedule estimates to help projects achieve goals on time and within budget. The scheduler will also provide forward‑looking reporting and insights to project leadership and stakeholders.</p><p><br></p><p><strong>Location:</strong> Newark, NJ (Hybrid)</p><p>Candidates are preferred to be within commuting distance and able to work onsite 3 days per week.</p><p>Remote candidates may be considered if they can travel onsite 3 days every other week.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Build and maintain detailed project schedules using Primavera P6</li><li>Perform schedule analyses, including performance reviews and trend evaluation</li><li>Manage scheduling and dependencies across assigned SAP workstreams within a major modernization program</li><li>Participate in scheduling audits and quality reviews</li><li>Integrate cost- and resource-loaded data into schedules in alignment with project governance</li><li>Partner with Project Managers and Project Leads to gather updates and adjust schedule parameters</li><li>Collaborate with stakeholders at both project and program levels to ensure alignment</li><li>Create and maintain scheduling databases, templates, and archives for historical, proposed, and active schedules</li><li>Work with Project Managers, Financial Analysts, and vendors to forecast project financials based on actual schedule performance</li><li>Advise leadership on optimal use of scheduling codes, templates, and reporting structures</li><li>Provide forward-looking schedule analysis to support decision-making</li><li>Identify schedule risks, delays, and issues; recommend recovery or mitigation strategies</li><li>Establish, maintain, and report schedule baselines and current status</li><li>Communicate impacts to milestones, critical path, and overall program timelines</li><li>Support Estimate-to-Complete (ETC) preparation</li><li>Provide earned value management (EVM) support</li><li>Conduct critical path reviews and schedule quality assessments</li><li>Highlight schedule risks and areas needing management attention</li><li>Attend project meetings, capture meeting notes, and track action items</li><li>Adhere to the client’s Project Scheduler Standards and scheduling processes</li></ul>
<p>We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support.</p><p><br></p><p>Responsibilities</p><p>• Provide comprehensive Level 1 and 2 desktop and software support to staff</p><p>• Manage user and asset tasks effectively</p><p>• Monitor work emails even after office hours to respond to any emergencies promptly</p><p>• Participate actively in global IT projects to ensure seamless execution</p><p>• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution</p><p>• Maintain detailed documentation of all procedures and infrastructure</p><p>• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks</p><p>• Provide support via e-mail, phone, and in-person, escalating issues when necessary.</p>
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul><p><br></p>
<p><strong>Product Owner III </strong></p><p><strong>Location:</strong> Philadelphia, PA (Hybrid, 4x onsite) </p><p><strong>Duration: </strong>49 Week Contract </p><p><strong>Pay: </strong>Hourly - Available on W2</p><p><strong>About the Role</strong></p><p>We are seeking a <strong>Product Owner III</strong> to join our Agile team as a dedicated member of the Scrum Team. In this role, you will represent the users and business, ensuring that all deliveries align with requirements by demonstrating working software at the end of each sprint cycle. You will collaborate closely with product managers, other product owners, operations leadership, and agile team members to deliver high-quality solutions.</p><p><strong>Key Responsibilities</strong></p><ul><li>Partner with business, technology, and architecture stakeholders to bring the business and architectural vision to life, delivering features in a lean, iterative, and nimble way.</li><li>Drive the story elaboration process for your team, ensuring at least two sprints’ worth of ready stories.</li><li>Define acceptance criteria for team stories.</li><li>Prioritize the team backlog to achieve goals and outcomes effectively.</li><li>Maintain visibility and transparency of the team’s user story backlog, ensuring clarity on upcoming work.</li><li>Accept completed user stories on behalf of customers based on acceptance criteria.</li><li>Ensure the team understands backlog items to the necessary level of detail.</li><li>Actively participate in Scrum events: Sprint Planning, Daily Standups, Sprint Reviews, and Retrospectives.</li><li>Gather feedback from demos and incorporate it into the backlog and future iterations.</li><li>Collaborate with Product Managers and other Product Owners to define and coordinate feature development across teams when needed.</li></ul>
<p><strong>Business Analyst III (Contract) </strong></p><p><strong>Contract Length:</strong> 51 Weeks</p><p><strong>Work Arrangement:</strong> Onsite Philadelphia, PA </p><p><br></p><p><strong>Overview</strong></p><p>We are seeking an experienced <strong>Business Analyst III</strong> to join our team on a long-term contract assignment. This role serves as a strategic liaison between business stakeholders and the IT organization, ensuring that technical solutions effectively meet business objectives. The ideal candidate will possess strong analytical capabilities, excellent communication skills, and a deep understanding of both business processes and IT system functionality.</p><p><strong>Key Responsibilities</strong></p><ul><li>Act as the primary bridge between business units and IT teams to gather, clarify, and translate business needs into functional requirements.</li><li>Analyze business operations to identify strengths, weaknesses, and opportunities for process automation and efficiency improvements.</li><li>Support business process redesign efforts and produce detailed documentation for new technologies and workflows.</li><li>Translate high-level business requirements into clear functional specifications and manage updates or changes throughout the project lifecycle.</li><li>Educate IT teams on business goals, priorities, and strategic direction.</li><li>Facilitate communication and negotiations between business stakeholders and IT from initial requirement discussions through final implementation.</li><li>Stay informed about industry and technology trends and leverage this knowledge to propose innovative solutions that enhance organizational competitiveness.</li><li>Provide insights on potential buy-versus-build decisions for technology solutions.</li></ul><p><br></p>
We are looking for an experienced Partner Support Coordinator III to join our team in a long-term contract position. This role requires an individual to oversee and manage orders from contracted sales partners, ensuring efficient processing and successful completion. The ideal candidate will excel in communication, organization, and teamwork while maintaining a high level of accuracy and attention to detail.<br><br>Responsibilities:<br>• Process incoming orders from contracted selling partners and input them into the system with precision.<br>• Monitor the progress of orders from initiation to completion, ensuring all timelines are met.<br>• Serve as the main point of contact between authorized selling partners and internal teams to address inquiries and resolve issues.<br>• Collaborate with various departments to ensure seamless communication and coordination.<br>• Maintain high standards of customer service when interacting with partners and team members.<br>• Handle data entry tasks efficiently while ensuring information accuracy.<br>• Adapt to a high-volume workload and prioritize tasks effectively to meet deadlines.<br>• Provide regular updates on order status and escalate issues when necessary.<br>• Utilize CRM and HRIS systems to manage partner information and track order progress.<br>• Contribute to team efforts by sharing insights, supporting colleagues, and improving processes.
